I have been contacting this place to get my results after ending my last appt which was in March…read more We are now in June and after several msgs and text msgs no one reaches out. It is very expensive $3,000 which I paid knowing results are not guaranteed but good customer service comes with that and it should not be this difficult to get my results.

This place removes negative google reviews. I originally posted this exact review on Google and…read morejust a few days later it's gone. So, here it is again! Posting under a pseudonym for privacy. 1. Ashley, the owner of this spa, is a mean girl. She shit talks other customers... to the customers. She comes across as very insincere and more concerned with being friends than providing good customer service (hence, she will gossip about other customers to you). 2. The Wellness membership, particularly Wellness Plus, is NOT worth it. You're left on your own to figure out how to turn on the equipment because most of the time they're so low staffed (prob due to the above - there seems to be super high turnover) that there's no one to assist you with things like the cryo or the "brain tap". Plus, the headphones for both the brain tap and the zero body bed seem to be out of order or not fully charged most of the time. Also, the infrared sauna is a joke. It's always set to ~160 degrees, yet for some reason it's never actually warmer than ~145. It seems to heat up SUPER slowly, so if you're in there for 15-20 mins, you're lucky if it rises an additional 2 degrees. Their red light mats seem to be cheap/sketchy as well. The first one they had was replaced after only being used in the spa for a few months. The new one is by a brand called "Exquimac", which looks to be some shoddy brand from Amazon - https://www.amazon.com/Exquimac-Red-Light-Therapy-Body/dp/B0DRCZQDBK - It's kinda sketchy how there is literally zero info about that company. I have real doubts that this red light mat actually does anything, even though you have to pay extra for the Wellness+ membership to use it. 3. They changed the structure of the equipment reservation for the Wellness membership. It used to be that you could book each individual piece of equipment for specific times. Now, you can only book an hour to an hour and a half of wellness - and fight with the other customers to use the equipment that you're interested in. 4. This place is not relaxing. It has much more of a salon vibe than an actual spa vibe. If you're looking for a place that truly values customer service and has amenities that actually work... this is not the place.

Been going there for years now mostly for hair but have done lashes in the past. Tina is the best…read moremy hair always looks great and easy to take care of

I've been looking for a new salon and was hoping to find a keeper, unfortunately this place is…read moredefinitely not that. First of all, I own that I made a mistake. This is a mistake that I have never made before; I missed my appointment. The second I realized, I called and apologized profusely and explained what happened. It was completely unintentional and I felt terribly. it was the end of an absolutely crazy week and my brain was scrambled. The woman I spoke to was nice about it and rescheduled me. What she failed to tell me is that they were going to charge my card for $165. The next week when I saw the charge on my account, I called them and left a message. Three days later, I called again and left another message. Three days later, again. I wanted to make sure that charge was for my upcoming appointment, since no one had expressed to me that I was going to be charged a cancellation fee. Mind you, I would understand 50 or even $75 but to charge the full amount of the appointment is extreme to me I felt really bad that I messed up, but it's unacceptable to just charge your card when you could easily enough notify the person that you were going to do so. They didn't get back to me for two weeks. When she did finally get back to me, she said that this was the cancellation policy and insisted that I had that information before hand. I explained that I was not going to be able to afford another appointment due to this charge. She said this was coming from the owner and that was that. Look, I know I wasted the time of the stylist, and I feel really bad for that. But this is the first time in my life this happened and it was not intentional. Their lack of communication and lack of compassion is why I won't be ever patronizing this business. They could've had long-term business from me had they done a good job, but instead, they chose to take my cancellation fee and run. Not so smart if you ask me.

First time here: Thank you, Jennie! You are very talented…read moreand an amazing, beautiful woman. I love Aveda, my hair color/highlights are perfect. Great job Studio 20!

I have been going to Jennie for almost 5 years and I'm in love! My husband and I personally have…read moreJennie do our hair, however, I have gotten to see first hand what all the girls are capable of!! I have always been greeted so kindly and have felt like a queen while I was there. I think one of my favorite things about Studio 20 is how they work with you to get the look you want. I will continue to recommend Studio 20 over and over again.

I have given this Ulta multiple chances and each time I leave disappointed. A month or two ago I…read morecame in to get my eyebrows waxed and left with two totally different eye brow shapes. I've come on multiple other occasions to simply pick up a foundation or a certain shampoo the store carries and have found the products have not been restocked for weeks! Not only are items not restocked but the shelves and store always looks messy. Today I came in and was hoping to get my eyebrows waxed. I've come at other times on a walk in basis with no issue. I was willing to give the company and cosmetologist another try to get my eyebrows waxed. I was turned away stating she did not have time for me while standing at the counter essentially not doing anything for the remainder of the time I was in the store (20 minutes or so). By the time she was done not doing anything I could have gotten by brows done. I've been to other Ulta's and have never had any problems. I will not be coming back to this Ulta going forward.

I go to Ulta for my brows and I've been hooked on Mandie. She's so sweet and a brow ANGEL. She…read moreunderstands my needs and I walk out of there with brows that are instagram worthy. I can't praise her enough, she makes me feel like a new person! You want wow brows? See Mandie!

I recently moved back to the area (I had been living in NYC for the last 8 years) and was looking…read morefor a new salon to go. I needed a cut and color and after reading the reviews on yelp I decided to try Serenity. I have to admit, I was nervous. I had been seeing Senior Stylists at some of the top salons in NYC so I wasn't sure how I this was going to go. Channel is the stylist who helped me and she did an AMAZING job. The color matched perfectly, she cut my hair exactly how I wanted it done, and she gave me a very cute blow out which I am happy to say lasted through the night and I am still rocking today! I felt like Channel really listened to me about what I wanted. I cant wait to go back to her in July for a gloss on my ends and a touch up. The salon itself is decorated nicely and is very clean. All the stylists and receptionists were very friendly as well. I wasn't pressured into any additional services and I felt very "at home" at Serenity. I am excited to try the spa out next! I would HIGHLY recommend this salon (and Channel) to anyone looking for a great place to go.

I made an appointment for a Brazilian wax and was set up with Sarah. I have never in my life had a…read moremore horrific experience. The room that the waxing took place in was dumpy looking, there were water marks all over the ceiling and the entire area seemed unsanitary. The aesthetician did NOT know what she was doing whatsoever and the waxing was extremely painful. She was ready to tell me that I was finished after 40 minutes of pain when I realized that the waxing was not complete. She admitted to me at the end that she was "sucky", left me with wax everywhere and did not offer anything to soothe the pain. They still charged me half ( like they were doing me a favor). The manager called me to offer for me to come back at a different time for another one. (Who in there right mind would ever ever return after being put through this). It took the management 2 weeks to refund my $ and I was in touch every day until they did. I would NEVER recommend this place to anyone for anything. Do not go through the misery I had to.

Nice atmosphere, everyone is very welcoming and friendly. Loved my experience and my new lashes…read more Meredith was very warm and professional. Great prices! Great service! Cant wait to go back!

Called and booked my 5 day free touch up with Kit, scheduled for 7:45 pm ....15 min before closing…read moreand was told they had enough time to do my Brazilian touch up that I just got done 4 days ago. today was the last day of my 5 day free touch up period. I arrived at 7:53 and the girl said Oh im sorry we had to cancel you because you were 9 minutes late ...and I showed her my phone that said 8 minutes and she said "oh...its actually 8 minutes...if you are 8 or more minutes late we cancel you. I was stuck in traffic and rushed there because of an unexpected delay. I just feel this was really crappy of them & I am a regular who buys wax packages ...so I feel like they need to honor my touch up tomorrow. Its really ridiculous...because it would have taken them less then 10 min to do the service & I would have left a generous tip. But now I am less inclined to even do business here any more.

Do not recommend. The spa itself is fine however the girls upfront push products and wax passes…read morevery hard. NOT a relaxing environment. I purchased the wax pass but instantly regretted it. Tried to get my wax pass cancelled (which I am entitled to per their website) it took multiple phone calls to try and reach a manager because apparently the front desk lady did not know how to do it and when I actually got ahold of the supposed manager she "assured" me I would not be charged. Well that was a lie. Shady practice that only cares about money. Do not recommend.

Mixed feelings. I…read morethought the threading was a very cool technique and lasted longer than eyebrow waxing. But one eyebrow was definitely left shorter than the other which will take weeks to fix. The Henna tattoos seem cool. They also have a loyalty program. I may give them another shot in future.

I always get many compliments on my eyebrows, and I owe it to the girls at GBS! I come in looking…read morelike Frieda Khalo and leave feeling like Beyoncé. Minus the fact that she's a real life goddess and I'm just a small town girl. Regardless, I'm leaving a four star review because it bothers me that the owner does not link up customers' accounts to benefit from the reward program at all locations. It's inconvenient and unfair to make customers pick one location.