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    The Hamner Insurance Agency

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Services - The Hamner Insurance Agency

    Life insurance

    Inheritance planning

    Insurance planning

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    1 year ago

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    Clay H.

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    Allianz Travel Insurance

    Allianz Travel Insurance

    (2.2k reviews)

    So far, not so good. I had my Son purchase their plan for his recent cruise. Coming home his…read moreflight was cancelled due to Weather/mechanical issues and he had to stay an additional night before a new flight could be arranged. Their claim reporting app is very cumbersome and confusing and will not let you explain any details on what went wrong. They have paid only a fraction of the loss sustained and trying to explain things to their customer service, so far has yielded nothing. We're still waiting for someone to evaluate the other items not initially considered with all documentation having already been provided to them. My wife and I have an upcoming trip and I have purchased their policy, hope nothing goes wrong if this is how they handle things. Not impressed with the "foot dragging", hopefully they will make things right and if so, I will amend my review.

    Allianz Travel Insurance denied valid Travel Delay claim after auto-paying the minimum -- policy…read morelanguage ignored. I purchased the Allianz/Jefferson Premier Plan (Policy E2530477877) for a family trip departing April 8, 2026 from JFK. Our flight was delayed 6+ hours on the departure date due to inadequate staffing and then cancelled at 1 AM the next morning. We incurred hotel costs near the airport, cab fares, and lost a prepaid hotel night in Italy. The policy's Travel Delay Coverage (Endorsement E10) clearly lists "a travel carrier delay" as a covered reason and states that with receipts the daily limit is $200 (not the $100 no-receipts amount). It also covers lost prepaid trip expenses and additional accommodation/transportation costs while delayed. Allianz automatically paid only $100 per person ($300 total) for the initial 3-hour delay under the no-receipts limit. When I submitted receipts and documentation for the full overnight delay, cancellation, hotel, cabs, and lost prepaid night, they denied anything further and insisted the $100 payment was the limit. This is a clear mismatch between the written policy and how they handled the claim. "Travel carrier delay" is listed with no requirement that the underlying reason be weather, mechanical failure, or anything else. Staffing issues caused a delay that began on the scheduled departure date -- not a pre-departure cancellation. The distinction between the $100 and $200 daily limits exists for a reason, yet they treated the automatic minimum payment as a hard cap. I followed the claims process, provided documentation, and referenced the exact policy language. The result was a denial of the higher (and clearly applicable) benefit. If you buy Allianz travel insurance expecting the coverage described in the policy documents, be prepared for the company to interpret it as narrowly as possible when it comes time to pay. I am posting this to warn others. Document everything, keep receipts, and do not assume the written policy will be honored at claim time.

    The Hamner Insurance Agency - lifeinsurance - Updated August 2026

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