We have had a family member being cared for at #1 Adult Care home for over 4 years and I have been…read moreextremely happy with the care he is receiving. They always are attentive to his needs and care. They have the ability to handle any care he has needed. The home is beautiful and always clean and welcoming. Anzhela an owner is awesome, she is very kind, caring, easy to talk to and always knows her clients needs. She keeps me well informed about my family members health and wellbeing. I was very fortunate to find her during covid when we needed a home for our family member. Her whole team is wonderful and caring to everyone in their care. They make it feel like a real home for their clients and make them as comfortable as possible which is awesome. They even celebrate client birthdays. I would highly recommended this care home to anyone in need of one.

I lived at The Bedford for three years management was very substandard, not cooperative and did not…read morework with the people they would usually inform us of decisions made regarding the community instead of including us and some of the decisions making it possibly we could've shared it Also, the transportation issue is a big problem for the people that cannot board a bus without a lift. There is no lift on their bus if it isn't, it should be stressed before someone moves in so that they know that they will not have access to transportation if they do need a lift to board the bus I don't know if they offer alternate transportation or reimbursement to take other transportation give transportation is included in the rent. They need to offer a different method of transportation or reimbursement for my pay in their rent for rides I found the management harsh and un bending and worked above the residents instead of with them it would be nice if since this is people's home if they could be included in some of the decision or at least have a say Also water damage in the building impossible potential for Mold.

From the owner: Truewood by Merrill, Vancouver offers independent living in Vancouver, WA.read more

This is an update, after almost two years here for my parents…read more There is a lot to say about Touchmark. I will limit my observation to the willingness of middle and senior level staff to treat my parents with respect, listening carefully to what they say and working diligently to craft solutions that work. We recently presented them with some unusual problems. They came together, worked outside the box and creatively, energetically, proactively turned a family crisis into a little oasis of safety and calm. I'll let others talk about the normal day to day routines that make a place like this a home for our honored parents and loved ones. And it's all good, believe me. But, when we needed help ... they were there. Impressive. That's a sign of deep corporate cultural health.

I have been a resident at Touchmark for over three years. When I first came the facility was…read moreoutstanding in all regards, and particularly the staff and the senior management demonstrated very strong commitment to their residents. I was one of the early residents of their villas, and they were initially a great improvement to the facility. I felt the facility fully deserved a five-star rating. However while the staff is still outstanding, the quality of services has degraded. It seems that they added over fifty villas to the facility but failed to increase the kitchen size, the transportation support, and likely some of the staffing needs to maintain the high standards of three years ago.

Angela and her team of caregivers, at the #1 Adult Care Home, do an amazing job of taking care of…read moretheir clients. They stick to a well organized daily schedule, which helps their clients get into a routine. They take good care of each individual, catering to their specific needs and the visiting hours are generous. I appreciate that Angela is very responsive. I highly recommend this home!

They are very caring and meet the needs of our mother. the house is always clean the food is…read morewonderful..

I was a guest at the Nov. 2025 Thanksgiving Dinner. The dinner was very good. The standard…read moreThanksgiving items were available. Turkey, Ham, mashed potatoes, stuffing, hot biscuits, cranberries, pie. Every item was prepared well. I enjoyed the turkey and cranberries with mashed potatoes the most. The staff were very friendly. It was obvious that they had went to great length to make this dinner special.

I resided at Springwood Landing from 2003 until 2005. in…read moregeneral, the facility is clean staff fairly nice food is pretty good. Activities are OK. With l resident moves inincluded rent is transportation to doctors shopping outings./excursions. What is left out is there is no lift on the bus, only two stairs with railings on each side but at the top of the steps, they spread out too far to hold onto with both arms No reimbursement for what they have already paid for on the facilities bus . This is the only vehicle they have for residents the managers refused to reimburse me so I went to the regional manager, who agreed to reimburse me for one year worth of rides. This did not include outings and excursions which I missed out on entirely for the whole time. I was there. in conclusion, if transportation is included in the rent and a resident is not able to board the bus because it has no lift yes should be clearly indicated before they sign the rental agreement Thusly, two star rating because everyone likes to get out in the world, even when we're old-er!

My friend had a stroke and needed a place that could help provide him with the care he needed. It…read morewas hard to find a place that would accept him because of his weight. Gentle Hands took him in, and I have but high praise for Christina Lazar and the work she does there. For two years, my friend lived there; she impressed me with her caring devotion. She did her best to provide my friend with the attention he deserved. I would highly recommend it to anyone looking for an assisted home for a loved one. She's a saint.

This place treated my mother and father like they were family. Food was good, house was always…read moreclean. They kept both of my parents clean at all times. I would highly recommend this place to anyone looking for an adult family home that feels like home!

I have lived here for 12 years now obviously I am comfortable here, food is good I get housekeeping…read moreonce a week, they do my laundry once a week and the lady who does my laundry picks it up in the morning and has it back that afternoon, sometimes I get irritated at someone but I usually get over it, this is a nice place to live

I have lived here for 9 years now and I am quite comfortable with it, i get 3 good meals a day, my…read morelaundry done weekly and housekeeping in a private room, what is not to like. We are currently under quarantine and i am confident in the decisions made by our staff and nursing I welcome any calls to the number below if you need any specific information, 971) 371-8012 please leave a message and i will get back to you shortly

DO NOT place your loved ones here. They seem like the nicest people ..... but the care is horrible…read morewhen you aren't there. My mother (Alzheimers, non verbal) ended up in the hospital ER, literally starving, dehydrated, and covered in dried feces and bruises under her clothes. The nurses at the hospital were shocked and heartbroken at the apparent lack of care. When asked why she was so malnourished, Dan (the "nice" man who runs the place) said she wouldn"t eat and hadn't for weeks.... which was not true at all. The nurses at the hospital and I found she was starving and wanted all the food and drink we could give her. We also heard from a former employee how neglected the residents were whenever family visitors are not around. The caregiver said she was told to ignore them and not to bond with them. This is a horrible place. Several years later I still wake up from nightmares with so much regret knowing the last part of my mother's life was spent with these people and that she was suffering mentally and physically but couldnt communicate it. Looking back now, I think she tried to let me know but I misinterpreted her signals. It's hard to forgive yourself for something like that.

I worked here after relocating to Vancouver. I've worked in several Adult Family Homes. The point…read moreof having an adult family home is so the residents get better care, more 1:1 care. This was not so here. I was to quickly shower all the ladies as quickly as possible. Get them dressed then sit them in their recliners.( pictured on the wensite.) in front of the Tv. This is where the ladies stay all day except for meal times. I was not to sit and talk with them , it was discouraged! I was to basically ignore them. There was other things about the company in Wich they were dishonest, such as having me sign independent contractor irs forms, but stating I was not a independent contractor. When it came to my lunch breaks I was not to leave the house I had to stay in the kitchen and take my breaks! While the owners watched over me. All in all I ended up quitting after my first week. I could not be a part of the way they treated those ladies. They should be ashamed of themselves. There is so much more than giving the minimum care such as bathing,feeding,clothing&medications.