A Masterclass in How Not to Run a Business On 8/12, I bought 3 vape cartridges from this shop. Both employees -- playing the part of "knowledgeable experts" with "great customer service" -- swore I had 24 hours to return them for ANY reason. Fast-forward to 8/13: I drive 30 minutes back, rearranging my day, only for the same two clowns to admit they said it... and then refuse to honor it. The tall male even admitted he gave me misinformation -- and when I asked, "So, what are you going to do to make it right?" he had no answer. Instead, he called me "Bro" and "Hey man" like we were at a frat party, not a place of business. Both visits he looked and acted like he was high on the job -- which explains the bloodshot eyes, lack of professionalism, and zero accountability. This isn't just bad service -- it's textbook unprofessionalism. In a market where hemp products are everywhere, you'd think they'd try to keep customers. Instead, they've mastered the art of losing them. Avoid at all costs -- there are dozens of shops that won't waste your time, lie to your face, or act stoned while taking your money. read more

purchased 3.5 g of top shelf flower and 1.0 g "hash infused" joint. Both of these were too moist to fire up, even after a couple of days. the infused joint was made up with some liquid distillate. too over priced for the product-way hyped up for nothing. spending over $100 for unsmokable flower is not cool. cya read more

This was a first experience...Appreciate how kind, knowledgeable, and helpful Kierra and Austin were.

I had a frustrating experience with this store that I hope they seriously consider improving. I was sold a defective vape unit -- the light turned on, but no smoke came out. When I called to request an exchange, I was told I'd need to come into the store, even though I had the product delivered in the first place due to transportation issues. I asked if I could simply send a photo or FaceTime to show the issue, and only then did the staff acknowledge that might work. The initial response made it feel like I was being pushed to come in just to make things harder -- not to resolve the issue. Eventually, they agreed to do an exchange, but only after I tested the product in front of them. I went along with it -- even though the defective product had clearly never been used. Then today, when I ordered again, they asked me to test this new unit in front of them again. I asked if that was standard, and I was told that yes -- because I have transportation limitations and request delivery -- I would now be expected to test every order on the spot. That doesn't feel fair. Customers shouldn't be treated differently because they don't drive. I'm paying for a working product like everyone else. I shouldn't have to prove its quality just because I'm disabled or need delivery. The products themselves are decent, but the customer service approach lacks empathy and equity. I hope they revisit this policy. read more

Loooooved this place. Both workers were extremely friendly and helpful - one even brought out a water bowl for my dog! I was on a trip from California for a few weeks and came here looking for a vape to try for my anxiety, and I was impressed with the selection they carried. I picked up a vape at the suggestion of one of the workers, and after a few weeks of using, I'm extremely happy with it :) Thank you again for the help and just being all around pleasant people! read more

The guys who work here are so nice and really care about providing an amazing experience. They have a 14 day exchange policy if anything happens to be faulty, and after I noticed my cart leaking I went in. Not only did they replace my cart but also helped me clean it out and gave super helpful tips and recommendations. They def have my business!! read more

Love this place. The staff are knowledgeable and insightful about all of the product, and service is consistently phenomenal.

AMAZING customer service. The staff there is always so knowledgeable and put a smile on my face. Went in once with a migraine and somehow still left feeling good about my time spent there? Overall 10/10 would recommend. read more