The check-in at the front desk was very nice! We were greeted and checked in by Kate. Kate was very…read morepleasant and helpful. We have been in the UK for 8 nights and Kate was by far the best hostess. I hope she gets recognized for her exceptional qualities. I recommend this hotel to all travelers.

Nice location and lovely setting. Housekeeping slightly below standard. Recently refurbished yet…read morebed and bedding seemed pretty old. That saying, huge improvement on the last night spent here 3 years ago when the bedroom was no bigger than a cupboard and wallpaper hanging off the walls. Good choice for breakfast but get down early as long queues for for dining room.

So, I'm an American who stayed here in late February. It seems that most of the people staying in…read morethis place were Scots or Brits. Keeping this in mind, I'm trying to be very realistic about this place. I stayed in the Lodge and the Cottage. I started in the Lodge and then had to move mid vacation to the Lochside Cottage because of some other people coming into my Lodge. This was a minor pain and I understand the reason, but it seemed as though the staff never considered any other course of action to avoid this. The Staff - The registration staff was simply rude when I delt with them. They corrected me for not following their check-in directions, when I had followed them exactly. The ONLY staff member that impressed me was the Polish gentleman that works in the Rafters bar and grille. Every time that I went into the rafters this guy was working by himself and he was a freaking work horse! He handled everything by himself and did so with a smile. The Accomidations - The WiFi sucks! There is no other way to put this. I know that I am in what some Scots told me is the "middle of nowhere" but if a service is offered, it should be a well functioning service! To that point, the hot water was also bad. In the Lodge, the hot water worked beautifully. When I was moved to the Cottage, the hot water disappeared. My other travels had hot water in the kitchen and the 1st bathroom, but the en suite bathroom in the master bedroom had no hot water! We did everything we could think to do and it didn't work! In America this place would be a $150 a night budget sweet located half a mile off the Vegas Strip. It would be a place that 10 college kids would pitch in to rent while they went out and had their fun in casinos. They would only use it to sleep and have sex in, and they would leave it looking like it had been used that way when they left. Having said all this, I had a wonderful time in Scotland and the location of this "Resort" is wonderful. The scenery is gorgeous and the advatnage of having a kitchen and food in your lodging cannot be overlooked. I am also not terribly picky and can overlook certain things when I am in a great mood. I would stay here again, but I will definately look for other accomidations before settling on it again. I would have to really strike out on another location first.

Rafters is amazing for service and food!…read more I stayed here with a friend who owns a timeshare. Absolutely beautiful place with stunning scenery; the apartment (which was bigger than my flat!) was clean, comfortable and had everything we needed. Staff were always attentive and friendly, which came in handy for my friend as she is coeliac and needed gluten free options when eating, which staff were more than happy to provide. Brilliant place, I'd highly recommend a visit!

Not a bad place but not great. Arriving late, we decided to…read moreeat in the restaurant. Their selection of beer was minimal. I wanted their pork-chop and was told they were out of them as well as T-bone steaks. So fish and chips it was. Breakfast was fine. I had the Scottish breakfast, wife selected from the continental buffet. We did have to ask twice for bread. Breakfast second morning was also ok, however wife did see ants on one of the buffet tables and the coffee had the consistency of having sat in the pot overnight. When asked for a new cup, they offered hot water to dilute what I had. The room was fine, large enough for us. Only down side was the worn carpet. I can live with that. I'm general, the place has, based on looks and atmosphere, great potential. Unfortunately it looks tired. Staff was mostly young and with the exception of the desk clerk, didn't deal with issues well.

Note: This location is prime in the heart of Stirling, 5 min walk to castle, and 3 minutes away…read morefrom restaurants and bars. Just stayed here one night as I was exploring the country. Wanted to see the heart of the country and Stirling. SO glad I did. Got a fantastic rate on this hotel and it looked gorgeous so I thought Id give it a go. I was not at all disappointed. The location as mentioned was key. It is literally right there. Walk to everything you'd want within minutes. To top it off they had a great restaurant and bar in the lobby. The room was huge and the bathroom spectacular with very modern amenities, a giant glass shower and spa tub. The people were super welcoming and accommodating. I'd absolutely recommend a stay here as it simply could not have been any better.

Beautfil hotel, great room. However, during our stay there was a wedding and the music was so loud…read moreit shook our bed, the music pumped up till midnight. I think booking should let guests be aware or have the music lower. The hotel does not care about the guest experience!!!

Newly opened hotel which we were desperate to try out so we popped in for lunch( would book as they…read morewere turning people away!) first impressions were very good. They have spent a lot of money on the refurbishment and it shows, the decor is beautiful and perfect for weddings etc. I don't feel I could do it justice in this review!we were shown to a table and then forgotten about for a good 25 mins which wasn't a great start as I had to chase someone down for menus etc, after that service was ok. Girl was lovely but we kept having to grab her attention for things.We had the light lunch menu which has sandwiches, burger, fish and chips etc as well as afternoon tea. I opted for the chicken ceaser salad which was lovely but way overpriced at £12 for the tiny portion size. To be honest I wished I had just got a ciabatta as they looked very good.The best bit was the scones were amazing! Homemade and yummy! From having a nosey at other tables Afternoon tea looked good too! We had a look in the function suite on the way out and it is stunning! Lots of sparkle and chrome.Overall I was very impressed with the decor and building, it's really lovely and I can't wait to go back for a meal and some cocktails however I've taken a star off for the service ( would have just been half a star but won't let me!)but hopefully this is just teething issues.

This restaurant was delicious! We decided to do a high tea experience. For the high tea, each…read moreperson picks a main meal and then they bring out scones with cream and jam, a selection of desserts, and tea. We tried the roast, steak pie, and Mac and cheese for our main meals. They were all delicious! The scones were also delicious. There was so much food, that we couldn't eat our dessert. They brought us a box so we could take our sweet treats home. We really enjoyed the food and service.

Everytime I visit Scotland, The Golden Lion becomes my 'home'. Our room, the breakfast and the…read moreservice ..... truly above the bar!! We loved it! Can not wait to visit again.

4.5 stars and only because fans would have been great in one bedroom that had only one window and…read moreit was crazy hot. This was the king and double room upstairs which was pretty sparse. My room was down the hall and wonderfully comfy with the sofa even though it's very well worn. Other than that, 5 stars for a beautiful location and experience. We stayed at Broomhall castle on our way to the Highlands. Ian is the Manager and he gave me his cable box when mine wouldn't work. He really went above and beyond! The food here was delicious and the staff was very friendly and helpful. I'd highly recommend checking them out as COVID hit them hard. One other notable thing was the selection of cookies, tea and coffee in the room. Very welcome after a long day of sightseeing. They are very close to the Wallace Monument and then off to Stirling Castle.

Romantic and memorable! A regal, possibly haunted, castle/b&b (bonus!) experience with cozy rooms…read moreand relaxing and inviting public spaces. The food was amazing! We had dinner and breakfast and it was delicious and nourishing. It was my birthday eve and I wanted something special, and this was perfect! The personal touches through interactions with the amazing staff was what really made this an memorable place I'd want to stay again and again! Scott in particular was charming as he made everyone staying there feel at home and entertained us all with entrancing stories and general merriment. It's a beautiful building and it is absolutely worth every penny and was a wildly better experience than other more expensive hotels we've stayed in. It has all the necessities and a lot of luxury too!

Bed was hard and lumpy and they had flat hard pillows. There is water damage on the ceiling and…read morewalls and a leaking rad in the bathroom. The shower is on the small side, there is almost no water pressure, and hot water ran out after first person showered. There are no toiletries beyond hand wash, no coffee maker, but there is a kettle for making instant coffee and tea as well as a few complimentary snacks. There was a hairdryer, fan, iron, and ironing board in the cupboard. The 'included' breakfast is very basic and they offer you the option to pay more to order off of their 'other' breakfast menu. Overall this place feels like a restaurant renting out a couple of rooms and not an inn interested in welcoming guests and providing quality service.

I should have read the previous review before I booked here. I agree with the reviewer. The hotel…read moreis not great. It was worn and dirty. I recommend you look for someplace else.

This Hotel and Golf Course has by far the best staff and customer service I have ever witnessed. I…read morehave traveled around the world and I have never seen a staff that has been so attentive and hospitable than here. Unfortunately we only stayed one night and golfed one round but it took us all of half a day to start planning a loner stay in the future. The restaurant had amazing staff and outstanding food. Every thing we order was amazing. We had drinks at both fantastic bars and the service remained 10 out of 10. The staff here will talk with you. Answer questions. Give you not only the history of the establishment but of Scotland also. The manger will stop and talk with you for however long you decide to engage and they actually really care. Big shout out to Finn. Our waiter for dinner. We will be back. Thank all of you much for making the start of our Scotland trim fantastic. Cheers and see you soon.

FUTURE BRIDES: AVOID THIS PLACE! I was due to hold my…read morewedding reception at Mar Hall this year which unfortunately couldn't go ahead as originally planned due to COVID restrictions. As per CMA govt guidelines, all of our suppliers except Mar Hall have refunded our deposits. Mar Hall continues to keep all of the money we've paid for a large wedding reception and are continuing to give us the run around to avoid returning this. FUTURE BRIDES: AVOID AT ALL COSTS!!