Right after closing, the builder asked if I would do a Google review and I said I would wait until after the 60 punch list was done. Well, 60 days after the 60 day list was submitted, it's still not all done. FYI, this is a townhouse, not a single family house. I did not build from scratch, it was 30 days from completion when I purchased it.
Summary: This builder builds a decent house but the details matter and they don't focus on the details. Many times, repairs weren't done correctly the first time. The builder's agent knowingly gave false information. For the detailed reasons listed below, I would not build with this builder again. In fact, a family member is building an almost $800,000 house in the same neighborhood and they chose one of the 3 lots NOT owned by this builder because of their agent and all the issues I've had since moving in.
1. Sod was installed but the builder didn't turn on the sprinklers so the sod died. 120 days after closing, I still don't have sod.
2. Landscaping was put in prior to the soaker hoses being installed so many of the plants around the complex died (I watered mine).
3. They are done with construction for now but there is so much construction junk left on the empty lots that it's not only an eye sore, but a danger. You would think the builder would want the community to look good so they can sell the 9 vacant units that they have from the 20 they originally built.
4. Builder is not contributing to the HOA, even though their vacant units account for over 60% of the units that actually have sod and the HOA pays for the mowing.
5. Builder's agent was frequently not honest during negotiations, and many times just down right lied. He gave me an address and said the flooring in mine was going to be just like that unit...it wasn't. If asked a question he didn't know the answer to, instead of finding the right answer, he made one up...which was usually wrong. But it wasn't just giving the wrong answer, he was not honest several times to me and other buyers in the complex.
6. There isn't great quality control and the right hand doesn't know what the left hand is doing. Hinges were different finishes than knobs, HVAC registers were not cut in, downspouts were not put on the townhouse next to me, etc, etc, etc.
7. Took them 2 months to encase the exposed main electrical line coming into the house. No sense of urgency on this safety issue.
8. Regarding the 60 day punch list, some contractors didn't know what they were doing when they showed up and some repairs had to be done twice, even when they were informed how to do it right the first time. Still waiting on the completion of items 60 days after submitting the list. When I contacted them about when the list will be done, they told me that everything was done. No, everything is not done...
9. Front sidewalk by the porch sunk and when they took out that section, the rebar wasn't even in the concrete, it was under it, and it wasn't "pinned" to the porch like they said it was. They didn't backfill under it or the adjacent section to keep it from settling later so they'll probably have to replace it again on the 1 year punch list.
10. There was a washout under my patio that was 8 inches tall and ran 6 feet under patio. They didn't fill the void, just added rock to the edge and said "that's how they always fix it.". No, that is NOT how you fix it. Even if it is pinned to the foundation, which the first section of sidewalk wasn't, it will put additional stress on the foundation. The void needs to be properly filled. 120 days later, it's still not done.
12. There was a time sensitive issue with a contractor and I asked the builder to either call me or come see me the next day. No one did, nor did they follow-up at any later date. I've had to go to the contractors directly several times to actually get things done. read more