So our washer and dryer died at the same time. We decided to purchase a new pair from the local Home Depot. We were disappointed to learn that they don't actually keep them in stock, they are ordered when purchased. We decided to go ahead and purchase the set and wait the 2 weeks. Delivery day arrived and a time slot from eleven to three o'clock was given to us by HD. At 2:30 the driver calls and said he needs someone to meet him because the address wasn't in his GPS. I attempted to give him directions ( only 6 minutes and 2 turns from my house) He insisted on someone meeting him, so I sent my better half since I was at work. He wasn't even at the meeting spot and didn't show up for another 20 minutes. So, the final arrival time was after 3. He then refused to come down our driveway because it's a gravel drive. After some convincing, he finally came down. Once in the house, he proceeded to remove the old washer and dryer. Once he and his helper finished he ORDERED my daughter to help him move the new dryer! I'm not talking about asking for help, my understanding is that he was very rude about it. ( probably a good thing I wasn't there) When he finished, he mentioned that he didn't hook up the steam option on the dryer, "because no one uses it and another hose is required". When I got home, I also noticed that they installed cheap rubber hoses even though we paid for the stainless steel reinforced hoses. I spoke with the manager at HD who said that he would supply me with a hose for the steam option at no charge. Well...i just returned from HD. Rather than giving me what I paid for, he refunded me $58 dollars for my troubles. Not what I wanted. This had been one of the worst appliance buying experiences I have ever had. I need a new refrigerator too, but it will not come from HD. I guess it's time to give Lowe's a try. read more