I have loyally gone to this Home Depot for years. Until Sunday. I have never had a shopping experience where the shelf stockers (or pullers) ran the customers away so they could do their thing. I was literally shopping for spray paint and these two kids ran me off like a bar shutting down at 2:00 am. Very rude and then just put their little gate up and ignored everyone. You cannot treat paying customers that are in the middle of shopping like that. If the row is already closed so be it. But to run people out, shewing them to get lost? Come on. For the managers, this was around 5:00-ish pm just so you'll have an idea of who to two male workers were. I left and went straight to Lowe's to finish my shopping. Those two guys lost multiple sales for you because I was not the only one that got ran off. Then, their store response is to ask me to go fill out a bunch of forms. Nice. read more

They cheated me out of $75 on an item they would not let me return without a receipt. I do business here through my work and for my personal home needs for years. The DEI manager treated me like a criminal that was trying to rip them off. It is rare that you can find an associate here that doesn't drop their eyes and walk past you instead of offering help. The last straw was that they started locking their bathroom! That is a sure sign that the neighborhood has flipped to ghetto status. I don't feel safe shopping here anymore and will not go back. The store Grand Prairie is the same. I have started shopping at Lowe's. read more

Thank Andre for helping me find the light bulbs for my ceiling fan. You enlightened me on how to determine the brightness by determining the highest lemus that was so desperately needed. I really appreciate your professionalism and patience, I never would have found what I needed without you!!! read more

This corded Dremel tool quit working so I went to return home depot Arlington amy in returns without even looking it up said it's missing pieces .she was referring to the sanding wheels that come with it I told her can I speak to your manager she said I already did we can take this back store policy she didn't even look it up had no idea what the name of the tool was and I haven't even owned this a year .I need this for work the manager wouldn't even talk to me customer service goes a long way for me and the fact she would not even look up my store history just tells me her manager is setting a bad example for the employees. read more

The Home Depot - corded Dremel tool - Nurseries & Gardening Near Me - Arlington, Texas

Are you and another customer going opposite directions down an aisle? Tough luck. This store, like many others, is crammed with so much product on the floors that it becomes impossible for two carts to go side by side. The concern to push product completely neglects customer experience. Glad I wasn't shopping for me or I'd probably have just left. read more

The Home Depot - Narrow and cramped everywhere - Nurseries & Gardening Near Me - Arlington, Texas

I usually don't have any bad experience at Home Depot but I rented a carpet cleaner from this location, not knowing how to use it for the first time. All went well when they showed me how to use it and the attachment that goes with it, only to find out that it was the wrong attachment 2 hours of having the equipment. I called twice to the location and no one picked up. I returned the equipment and I told them about the incident. They asked me why I didn't call even though I did and that I should have received the grey attachment instead of the black (As if I would have known since it was my the first time using the carpet cleaner). There was a lack of empathy since I don't believe they apologized for giving me the wrong attachment. I was hopping to get discounted a little bit to reprimand their mistake, but there was none offered. At that point, I didn't see any use in arguing for a couple extra bucks, i was a little upset of the principle that did not care enough to apologize for their error. I would just be more aware of the rentals they give out next time. read more

Forgot my wallet at home and Eric came up and asked if I needed anything and I explained my very first world problem and he, without hesitation, helped me do a quick online order and help me get the things I needed without going all the way home read more

I have been coming to this Home Depot for years for housing projects and supplies. Sometimes employees are hard to find, but those instances are few and far between. If you look ahead online, you can find the exact bin location for the items that you're looking to purchase and I haven't had any issues with the items i've looked for this way not being there. Also, just like all of the other home improvement stores, they allow dogs. They've had this awesome Chow-Chow that has been coming to the store for years and just sits on the cart by the door, waiting for it's owner to come back. Biggest plus about going to THD to me! :) read more

The Home Depot - Awesome Chow-Chow @ Home Depot on Cooper St. - Nurseries & Gardening Near Me - Arlington, Texas

My family here too often to count. Great services. Helpful staffs and if you have questions, some staffs there will even give excellent tips on certain DIY. read more

Great service. I had a problem in finding a correct light color and the associate was able to ask me specific questions and suggested me few options. Definitely, the associate has a very deep understanding. I will be back, in case I need any home decor or accessories to buy for my house. read more

The Home Depot - Lighting isle with a lot of options. - Nurseries & Gardening Near Me - Arlington, Texas

Never get delivery/install of appliances. They hire the most incompetent contractors. Washer valves are old and they turned off water at the meter. They didn't have teflon tape for the high pressure fitting, so I told them I would connect after I got some. They left the valves open and on leaving turned on the meter. I was working in the back yard and when I returned, water was covering the living room wood laminate! 5K+ damage read more

Nicely kept and laid-out store. WARNING: They allow dogs in the store. The store should not cater to the selfish wishes of a few dog owners to the detriment of the health and safety of their customers, allergic or otherwise. Ban dogs in the store. I would have otherwise given the store a 4 or 5 star rating. read more

This store is a mess many of the aisles are blocked by displays and debris plants are already dead in the nursery and it's not summer yet. This is a poorly managed HD. What are they thinking? read more

I worked at Home Depot for years and also have shopped at Home Depot for years. I'm still bleeding orange in a sense! I came to this location for the first time midweek looking for some moving supplies and in need of a flat bed truck rental asap. The rental process was very smooth (need Auto Insurance and an ID) and the guy in the tool rental area was very respectful! I probably won't be shopping in Arlington any time soon, but if you're in the area I can vouch that they'll take good care of you here. read more

I walked around a good ten minutes looking for PTFE tape. Despite walking through the entire plumbing section multiple times I was unable to locate it and no one volunteered to help men read more

The Home Depot - Nurseries & Gardening Near Me - Arlington, Texas

I love shopping at Home Depot online and then picking up in store. If I go in I end up spending too much so this lets me go and just get exactly what I need, no distractions. The order was ready about an hour after ordering which was perfect and gave me plenty of time to complete my project same day. The only reason I didn't give them a 5 is because the person I interacted with at the counter was more interested in having her break and said so, very loudly at least three times before sending me to the other side of the store to collect my items. She also wouldn't take payment for an additional item I picked up on my way in.... What? .... I couldn't help myself! read more

I love Home Depot now. I used to be a Lowe's guy, but no more. Today I found out that this Home Depot is one of the largest in DFW. (I asked.) Size matters when it comes to selection, so I appreciate that. But in typical Home Depot fashion, their prices are still lower than Lowe's. And today as I was walking around picking up a ceiling fan, a door, dry wall and a bunch of odds and ends, I was greeted multiple times by a sales person simply asking if I needed help. I didn't have wander row to row looking for someone to tell me where something was --- customer service was brilliant. I found my new home improvement store. read more

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love the theme song. it's catchy, attention grabbing; however, i prefer lowes. blue is a much better color than orange. i also don't like the font that is used in the logo i think it could use some work. also why are there always people on forklifts? do you sell that much wood that you have to keep restocking. lowe's never has people on forklifts. they are more prepared than y'all are it seems. also the paint section of your store is confusing and not ascetically appealing as lowe's. they go in rainbow color order even when they mix the brands. if you would work some of these tips into your business i would probably shop there more. I do love the squishy dino light i bought there tho. so good job 10/10 read more

Dumbest and slowest paint desk in the metroplex, would be faster to go to garland for paint rather than wait for these idiots to mix 1 gallon of paint read more

Awesome staff ,super friendly,helped me find little tiny Home Depot stuff for my son that loves this store.

Just want to say that we came in today looking at indoor outdoor carpet and JULIE went the extra mile to help us and she was so friendly, We will be making this our regular store now for all our home needs The Tucker's read more

After years of patronage we will be taking our business elsewhere. Staff all around and no one would help. Employees sitting around chatting (Bob in lighting/ceiling fans), Incredibly rude and unprofessional (Gus, a "new" employee of one week supposedly).... took almost an hour to even get a Manager out. Tasha, the Manager, listened to our complaint but took no further action. Not only did you lose an appliance sale, you have lost our business for good. As a breast cancer Survivor, I've been through enough in my lifetime. I don't think assistance, some degree of customer service and common courtesy should be too much to ask. Apparently it is at this location. Shame on you. read more

We went in very last minute to do some last minute home improvement shopping. From the moment we walked in, we were greeted and asked if we needed any help to just ask. We found what we were looking for pretty quickly. At check-out, Kim was so nice and personable! Kim made us laugh and a made our experience there that much better, even though we were the last ones there. She definitely left a great impression on us. read more

Horrible! They took forever to deliver a broken dryer!!! Then said it's going to be 5 more days to get another one. I'm done with this company for a fact. After 100s of thousands of dollars spent over the years they really finally lost a good family of customers. read more

I purchased some blinds last week and needed to get them trimmed since no one knew how when I bought them. I stopped in today and was told the only person who knew how to trim blinds was the moving pallets and would be with me in a few minutes. After waiting 28 minutes and having an appointment I had to leave. I am going to try again this evening to see if someone knows how to do anything. If not I will drive to the 360 location to see if they have more then one person doing everything. And can help a customer with a basic task. read more

Do not order a door with this store! Huge lack of communication and common sense. Ordered a door and was told it would take 4 to 6 weeks. Install date came and the contractor never came so after waiting around for hours i finally called the contractor and they said "oh the door was missing pieces they didn't call you" So now I called the store and was hung up on 3-4 times!! Finally spoke to someone and they apologized and ordered the missing pieces another 2-3 weeks wait. Install date #2 comes up and my wife takes the day off. I get a phone call saying the door was still missing pieces and the contractor refused to install it. I call a manager and speak with them about what's happening and they said i can pick it up and they'll take $50 off which is the cost of delivery. This should have been the sign to just go somewhere else.I honestly liked the door and thought what else could happen I'm sure they will work hard to fix the issue. So after another 2-3 week wait Install date #3 comes up I take the day off again and they show up and the door is visible severely damaged. Now common sense would tell you i wasn't going to accept a deeply scratched door with large dents. The contractor exact words were they said "Take the door to the customer and see what they say" Again All the while they keep saying we are sorry and will replace it and compensate you for the troubles but wont tell you how much. Another 4-6 week wait for them to order a new door. Finally gets delivered and installed. I emailed the store manager numerous times and only received a call from a manager on duty. They credited my account $500 which is nice, but never have a seen such poor service. When purchasing something from someone especially a large company like Home Depot it shouldn't be this hard or frustrating. I used to only shop at Home Depot but not anymore! The Stores employees and leaders need to be trained. read more

Yesterday I went in to get something simple it would've took me 5min to grab & i would be gone , i was looking for ( Shelf Pins ) a young guy with blonde hair in the mill department told me with an attitude & didn't even look at it's on isle 37 , i went i looked everywhere nothing, i went back to him & i can tell from his face impressions that's he's not happy that I'm back asking him, then he said in an arrogant way try the cabinet section and i did but still nothing , at this point i gave up on this guy, believe it or not it was the next isle next to him & i had to find it myself on BAY 17 , there is no way he didn't know about it because that's his department, he just didn't want to help even worse he mislead me to look somewhere else , i went back to him & told him the shelf pins I'm looking for are in your department, he simply said ( ok )that's it i will never be shopping at Home Depot again. read more

I would like to give a big hi5 to Malcolm he was amazing he helped us in maybe three or four different departments he knew everything to tell us he was so helpful and suggestive I knew this guy went out of his way to help us and instruct us in every way. I was very impressed with his knowledge, his professionalism and his personality! read more

Absolutely excellent service today spent almost 30 minutes looking for a certain part until one of the Home Depot associates named FERA helped me out not only did she help me find the right part which at the store I was at was not in stock but also called a different stores manager had them pick up the part for me and keep it reserved. Absolutely awesome. read more

I purchased a Honda generator that is advertised as being quiet from Home Depot on S. Cooper in Arlington TX. Not so much. I was in my neighbor's house and the generator was running, They asked me to turn it off, it was that loud. I took it back and was offered a store credit as I waited 1 day too long to return it. That was my fault. Turns out a store credit can not be used to buy anything in the store only. Well, that certainly limits what you can buy, you can not purchase anything online at the home depot website. That sucks. I purchased a Toshiba window A.C because that is all the store had available I took it home and placed it in the window and tried to sleep. No such luck. It was so loud when it cycled it woke the wife up each time. I took it back the next day and my return was denied because I used store credit to buy it. What is a person to do? I now have an AC that I can not use and can not return. Home depot has stolen my money and tells me I must file a letter of dispute and then it depends on what the computer decides. No Really this is what I was told by the HD rep that I called. This is poor business in my opinion and I am thru with Home Depot. I would not shop there again. read more

Normally I come I into this store & no one really helps me. I was soooooo pleased by this gentleman name Braden! He asked questions, assisted with my concerns & didn't take my tip! I was truly amazed. The contractor told me a certain size & because he questioned it, I save even more money! I will be back because of him. I typically go to Lowes great customer service! Give that man a raise! read more

I really loved coming here everyone was very helpful employees were friendly very prompt and professional

Tool rental gives me a messed up paint sprayer. I bring it back and guy blames me for it being messed up. Tries to charge me extra $100. I waited around for 45 min to begin with while the guy tried to make the sprayer work!!! Now it's some how my fault?!?!? Idiots... Don't waste your time or money there. read more

I just left this store . I had a question about changing the color of an area rug. I asked 4 employees 2 men 2 women. The two Men said I don't work in that department. The younger lady in paint seemed as if she could not speak, the woman in carpet was clueless. A customer told me , my wife and I dye area rugs all the time. We exchanged ideas. Home Depot didn't have what I needed so I left. Those employees are dumb and lazy. That's why I go to Lowes. read more

First scheduled window install was canceled 1 hr after the scheduled install time. Had to wait on windows to be reordered (weeks later). Home Depot promised to compensate me for lost hours. They never make good on the promise. read more

My stepfather is a pretty hands-on guy with home maintenance, and I've had occasion to visit this Home Depot quite a few times over the past couple weeks. The store is clean, well laid out, and the staff are amazingly helpful. They know where everything is, and they're happy to offer tips and suggestions when you let them know what you're looking for. We've never once come here looking for something and come away empty-handed. read more

Great customer service at this location. Also convenient location

How can you not be a fan? They have everything that you need, and the service is great.

I scheduled an appointment for 0915 today and when I showed up to the store the lady that was supposed to have helped me was attending another customer, cutting blinds for him. She did't apologize for being late. She then had an attitude because I brought her the measurements of what the new kitchen would be, but they weren't from an architect. She said she wouldn't design a kitchen unless I knew measurements to the inch of where the new water lines and electrical would be located. I told her that based on her design, I could make those electrical and water line measurements happen. She said that she needed to know what type of island we wanted and what cabinets. I gave her the cabinets and asked her to show me what types of islands they offered. She seemed bothered and said I should go look them up myself or look at HGTV! She started going through some so called shapes of islands but I could not see them because one the way her computer was angled and there is a plexy glass between the customer and the Home Depot Rep on her desk obstucting the view. I told her I apoligized for wasting her time as well as her wasting my time and for her being late. She seemed to get upset with that comment. She said "I wasn't late, I was arriving at 0915 when you were here and our appointment was not until 0930." I mentioned to her, that was a lie because I was given a 0915 appointment over the phone and that she wasn't arriving because she was already attending another customer with his blinds at 0915. We then disagreed about her not wanting to design our kitchen. She said well if you don't like my services feel free to go to another designer at another Home Depot, so I said goodbye and left the store. Home Depot's customer service seems to have gone down the drain. They did the same thing with a new refrigerator that we wanted to buy. We ended up leaving and purchasing the refrigerator at Lowes who had professional customer service. Looks like we might have to do the same with the new Kitchen Cabinets. Home Depot needs to learn to take care of its customers instead of running them away! read more

The Home Depot - These are the kitchen cabinets I was hoping to buy from Home Depot. - Nurseries & Gardening Near Me - Arlington, Texas

This remains the best location for customer service in Arlington and Grand Prairie. Exceptionally helpful staff in the paint and stain department, lighting, plumbing and more. They want to help home owners do it right the first time. The other locations in Arlington and Grand Prairie are not that dedicated or helpful. read more