I ordered something online that I needed. Nowhere online was I made aware that "shipping of online…read moreorders means we ship to a store and expect you to pick it up." WHO ORDERS AN ONLINE PURCHASE TO BE SHIPPED FOR PICKUP? The website needs to clarify that they do NOT ship purchases like NORMAL businesses do. Zero stars, cannot recommend. They need to clarify that it ships to store like real stores do. My other online accounts specify if you are having it shipped to a store for pickup or having it shipped to your home. Elliot's does not. Unacceptable. then when I called to ask why my order said "ready for pickup" I was treated like I was stupid or something to expect that my order was to be shipped to my house. the excuse was that they needed my home address to know which store to ship it to- ON WHAT PLANET DOES ANYONE THINK AN ORDER PLACED IN KATY TEXAS HAS PLANS TO DRIVE TO DALLAS FOR PICKUP?? SERIOUSLY??

I went to the Elliot's Hardware off of Inwood recently to pick up some screws. It was a quick and…read moreeasy trip that gave me a pleasant surprise. When I was checking out, a young man named Gabriel was taking care of me. He told me how he could save me $5 just for becoming a member and then could earn points over time. I was buying less than $10 worth of screws, so I was glad to share my number to save the $5. He had the most positive, upbeat attitude. Often times, younger generations act disconnected and unhappy. Gabriel was very helpful and made my day better with our interaction. He's a great example of what customer service should be. Great job, Gabriel! Keep it up!

A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I started my day with a leaking kitchen pipe. I took the piece with me and headed to Ace. Of Course…read moreI could not find a match to what I brought in! So I asked an employee for assistance. She called over her walk-in talkie.... And that is when Steve (guy in the black shirt) walked into my plumbing emergency. Steve told me I was totally in the wrong aisle and he confidently took me where I needed to be. He took the nasty used pipe out of the old grocery bag I had it in, and got to work. He found everything I needed. He had to cut the pipe as mine was not able to take a kit piece. By bringing the old piece in he was able to cut what I needed to size. I was in and out, so quickly! Thank you so much Steve!!

This Morning we went to your Grand Prairie store location & Disappointed on, your false advertising…read moreon ; In addition to our everyday smart pricing which offers top-quality products at a low price, we will beat competitor prices by 10% The manager told us he would price match but no additional discount as to this doesn't apply because you wouldn't be making money-- Disappointed !

Tons of stuff at good prices. Went in to look at vanities and was surprised at some other items…read morethey had. Definitely worth checking out.

Came in knowing what lawnmower we wanted. We found an employee who helped load it on a dolly and…read moreinto our vehicle in a timely manner. They had the best price and biggest inventory on lawnmowers, which was nice. Grabbed a few plants as well which was nice. The line inside was shorter than the one in the garden center, so we went back inside. The parking lot is trashy, so that was annoying. Otherwise friendly employees and smooth service. We did come on a Friday morning.

Christian Was A Very Nice Gentleman Helped Me Pick Out A Great Vanity For My Daughterread more

I stopped by today in search of Benjamin Moore paint which seems very challenging to find these…read moredays. The staff was super friendly and helpful. I really appreciated it and will make this my go to place for paint in the future.

Went there to get ego mower serviced UNDER WARRANTY…read more Charged me over $200 Ego had no idea why I was getting charged and gave me my money back Northern Tool scam

i was waiting for 15 minutes in the back waiting on someone to open the door but no one answered. I…read morecalled and talked to a guy name Adrian and ask him why no one has open the door, he said just hang in there and there will be someone there to open the door! Really???? why don't you get off you butt and come and open the back door to show you actually care about your customers. Terrible customer service and their excuse is they're short handed and I have to wait longer. Terrible customer service!!!

For years I've been coming here to purchase the items I need, but unfortunately nothing has…read morechanged. The store still feels stale, with more employees walking around looking busy and confused than actually helping customers. By the time you finally flag someone down, they usually have no idea what you're asking about or where the product is located. With Lowe's now right down the street, you would think they'd step up their game--greet customers, be knowledgeable, and actually assist people who walk in needing help. Instead, there's little to no greeting, limited selection, and poor customer service. At this rate, I feel like this place will soon be a thing of the past if they don't pick up the pace and improve. Thanks for not greeting, not helping, and offering a small selection--I'm officially a Lowe's customer now.

Had to stop in unexpectedly to have keys cut. Staff was attentive and SO friendly, they went above…read moreand beyond to make sure I was taken care of. Will definitely return in future

I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

Pablo was a great hope, even though the store didn't have what I needed Pablo gave me some ideas to…read morehelp me achieve my goals. So a big thank you to him.