The one year warranty is a scam and the owner is absolutely the most disgusting, rude, and…read moreunethical business owner I have ever came across. We purchased 22 shrubs from this store and a few of them seems to have dry leaves. When we mentioned this, we were told that there was a one year warranty on these plants and if they get worse, we can bring them back. We have a south facing huge backyard with plenty of sun and we brought all the plants in the backyard and placed them exactly where we wanted to plant them. We watered all the plants everyday. Unfortunately, a few of the plants that didn't look good when we purchased them became progressively worse, so we decided to go back and return them. The lady at the customer service desk looked at us with an attitude and called the owner right away to speak to us. Vince Crupi came and instantly began hurling accusations at us. He began by saying that we must have left the plants in the garage, then he said that we didn't water them enough, then he said that we have been abusing the plants in some way!!!! None of his accusations were true as we had the other 18 shrubs that are doing quite well. I tried explaining this to him and told him that I didn't appreciate his accusations since we did not bring rest of the plants to return and that his accusations didn't even make sense. When I asked him to take his plants back, he said that we could certainly leave these plants but we were not going to getting our money back. I reminded him of the one year warranty and he ordered the lady at the customer service desk to stamp our receipt "Final Sale" to void our warranty! My husband and I were shocked at their outrageous and unethical behavior. I was very upset at their actions and said that they couldn't do that. Vince smirked and said "Yes, I can do anything I want and I just did. I have been running this business for 40 years so I absolutely can do whatever I want and you no longer have any warranty as we just stamped final sale on your receipt". I told him that customers have rights and what he did was unethical. Vince Crupi then told us to get out of his store and asked the lady to call police. The customer service lady was absolutely the rudest person and came right up to my face to within one foot distance to kick us out of the store. We are a very busy family, but we intend to take legal action against this business owner as what he did goes against business ethics. As customers, we must speak up so this type of business owners don't abuse their power and behave unethical. Vince behaved like we live in a 3rd world country where powerful people can do whatever they want and the public has no rights. I felt humiliated and my rights were violated for the very first time and they shouldn't think that it's okay to do what they did to us.

Ordered total 7 yards of top soil delivery recently and got it 3 weeks ago but quality of soil is…read morenot good at all as seeing more sand layer clearly in my grass and may be they put water little to looks good at delivery time. On top now seeing lots of weed growing too. So I would say please try only if you like to spend more money and time in weed cleaning or re-gardening..

I made a purchase at Sheridan Nursery Etobicoke in early February but due to the weather we agreed…read moreto delay the delivery date until the end of March, weather dependent. The delivery driver, Anthony gave me his cell phone number so we could coordinate my delivery date. Awesome service! On delivery, Anthony, and his helper Nick made the delivery so easy. Thank you kindly, Sheridan Nursery Etobicoke!

Absolute Garbage Company - I bought 4 rolls of sod. When I unrolled them at home, 3 were virtually…read moredead. Went back the next day and they refused to do an exchange or a refund. They take absolutely no responsibility for selling dead product. They lose at the end because I've been spending between $400-$500 per year there for at least a decade. I'll never go back there. They've lost a customer for life.

****15cm cut on my leg on a faulty security tag, needed to see doctor and tetanus shot…read more absolutely no help from manager, just a "whatever attitude.** NO call back or concerns, They should be accountable , as well as these tags are on childrens stuffed animals. And no one at headquarters will even give out their number. just an awful irresponsible location and company.

I'm sure there are good nurseries that treat their staff well like Terra or Jade Gardens. Sheridan…read moreisn't good to staff especially students. I was embarrassed by the way the male manager spoke to a young person. I had to leave.

Another great experience at Van Dongen's...I was looking for a Colorado Blue Spruce (5-6 ft), but…read morewas also suggested a Baby Blue Spruce by Micheal, after some thought & information/pics provided by Michael & Mark, I decided to go with the Baby Blue Spruce...this was all done through email exchange including some very reasonable pricing. When I went to pick up the tree the folks at the cash-out were friendly, looked up my account & saw the special note on pricing left by Michael & put through the transaction. This company is a pacesetter in Customer Service....not to mention their plant material is always top notch...offering lots of information on planting if you plan on doing it yourself. WELL DONE! I will be back!

Great experience. Excellent/huge trees - Nothing like you see at the box stores. I was looking…read morefor a signature piece for the front garden. Looks great!