Everything you need for home projects is here Easy to find things and plenty of workers if you cannot find something although some of the staff here seem to "not be too bothered " to help you Did have a good experience with the rental truck, because they were out of the size we wanted they gave us a nice discount Plenty of parking in the lot read more

Went to Home Depot in Brooklyn Park to return a product purchased through their on-line website. Brain the customer service representative was very helpful. Not only was i returning these aluminum rams but, I was also picking up an appropriate size of aluminum ramps. Brian helped me load the lager ramps onto my cart. Processed the transactions efficiently and even gave me two funsize dark chocolate bars, which was a nice sweet treat. My visit was fast, easy and pleasant. We will be back shopping at Home Depot Brooklyn Park. Thanks Brian. read more

I purchased a new refrigerator for a rental unit. Not 5 weeks after delivery the refrigerator stops cooling. I call HD and instead of them dealing with the problem, they make me call the manufacturer. The manufacturer gives me a date 3 days later, that a local contracted appliance repair company will be out. So my tenant needs to be without a refrigerator (lost all of the food in it) for 3 days in addition to the 2 already. Then the local repair company (D & T Appliance in Hopkins) contacts me to let me know they will not honor the date and time given to me by the manufacturer, but it will be another 7 days before they can get out. Do not buy appliances from Home Depot as service problems are not handled well, and avoid D & T Appliance. They don't honor the service delivery time provided by the manufacturer (who would have checked with D & T prior to making the commitment). read more

Unlike other HomeDepots seem to have more tile in stock. Staff doesn't help load your car like at other HomeDepots. Parking lot is hard to get into and out of. read more

Find Steve, talk to Steve and all questions will be answered! Smart man!! Thank you again and look forward to the EGO mower. read more

The Home Depot - Sold and all set! - Nurseries & Gardening Near Me - Brooklyn Park, Minnesota

I have found the staff to be very knowledgeable and helpful when I ask for assistance on an at home project. This is especially true at the pro desk! I go to this Home Depot on a very regular basis, and I can say I have gotten quality help in many departments, (I.e lawn & garden, paint, plumbing, and millwork. Just to name this years experiences) I highly recommend the people working at this store. The one down side is that it is smaller then some of the other Metro area stores, so the stock can be slightly limited. read more

Terrible customer service. I stopped here to pick up a basic tool I needed to do some work at the mall across the parking lot. No help in the aisles. The Home Depot employees that I did see just walked past me without even acknowledging me. These were not kids working there but middle aged adults. More poor Minnesota customer service. I ended up buying the tool I needed of Amazon. With the delivery time, it will still be faster than waiting for someone to assist me at the Northtowne Blaine Home Depot. read more

I go to this Home Depot at least once a week ( with Covid I have no life..and I'm doing some home remodel to my friends house haha). I'm a mechanical engineer for a huge construction company and I still need some help when it comes to paint, flooring, wallpaper disaster removal, and my awesome 9'-0" heigh axe throwing board and stand. Rich has helped me on countless items! He's my go to guy! Always helps me, if he can't help, he always directs me to the right person. I give this Home Depot 100%!!! read more

Another bad visit. Why do I return? Went to buy cut wire. Has associate cut three sizes. When I went to check out, had to use Self Serv. Associate did not know how to ring up order.. Went to customer service. Told me One Sku number was wrong. Didn't offer to call department to get correct number. read more

Not for kitchen remodel! Their price was more than twice what I found through an independent contractor! The price Home Depot quoted was $17,000 just for LABOR to remove and install cabinets in a 9x9 kitchen. I was incredulous! They also said the project would take 10 weeks from the time they ripped out the old kitchen. Really?! Don't bother with Home Depot - you can do much better somewhere else. read more

As a relatively new homeowner, I've made several visits to various home improvement stores and of those stores this one tends to disappoint. It doesn't meet even the most basic of expectations. My most recent encounter was due to me placing an order on their website. I had received an email notifying me that my order was ready to be picked up. Prior to visiting the store, I called to confirm my item was in fact physically there and ready. When I called, I was greeted by a woman saying hello. That's it, nothing else, just "Hello." I was caught off guard so I paused, checked my phone to see if I had dialed the wrong number by mistake (which I hadn't) and then I asked her if this was Home Depot to which she responded, "Yeah." I told her I was calling to confirm my online order was ready to be picked up and then she said "Hold on" without actually placing me on hold. As I waited I could hear a register system making sounds in the background. Eventually someone else picked up the phone and said, "Thank you for calling the Home Depot, my name is *------* how may I help you." The second woman was very professional and clearly knew what she was doing. She quickly confirmed my item was there and ready to be picked up. When I arrived at the store I went straight to the online order pickup desk. I saw one employee helping a customer, another employee helping the first employee, and a third employee doing something on her personal cell phone. Since the first two employees were busy, eventually the third employee put her phone in her pocket and offered to help me. I told her I was there to pick up an order I place online and she asked me for my name. She then used the computer to search for my order. It was taking her a while and she didn't seem to know what she was doing. I offered to give her the specific order number, but she declined and said she could find it by my name. More time passed as she continued to fumble around with the computer and then she finally asked one of the other employees how to find my order. A different employee came over, made two clicks with the mouse, and had my order pulled up within 60 seconds. I signed a receipt and was given my order. To my surprise the box had already been opened. I asked them, "Isn't this supposed to be brand new?" And I was told it was new, but their common practice is to open the packaging for online orders to confirm there wasn't any damage during transit. I then inspected and tested the item to verify everything worked properly, which it did, but I still don't feel quite comfortable with the fact that they opened the item I purchased. What if I were giving the item as a gift to someone? Since I paid for an item that was NIB (new-in-box) I believe that's exactly what I should get. I'm all about saving money and finding deals which is why I sometimes do opt to purchase clearance and/or open-box items, but I do so to save money. If I'm paying full price for an item, I expect it to be in it's original sealed packaging. It's fine that they want to make sure the item wasn't damaged during transit to the store, but they should leave that option up to the customer when the customer arrives to pick up the item. Aside from the previous issues mentioned above, I've also had a difficult time getting help from the staff while shopping in the store (as other reviews have mentioned.) There's a chance I might come here again for simple things since it's the closest home improvement store to my house, but if I know I'll actually need assistance from knowledgeable staff, I'll drive PAST Home Depot and go to Lowe's in Maple Grove instead. Lowe's seems to take better care of their customers. If I ever happen to have a better experience at this Home Depot in the future, I'll make an effort to update this review. read more

I like Home Depot well enough, although I prefer Lowe's. However, there is a Home Depot close to my work, so on occasion I stop in when I need something. I had stopped in looking for a showerhead. A nice woman guided me to where they were. She was very helpful, pleasant, and eager to help. Purchased one and took it home. Hated it. It sat up so high it soaked my entire bathroom. This is not the fault of Home Depot. Never the less, I had to return it. I wasn't going to waste $30 on something I could not use. So I ran in quick after work the other day. No one was at the service desk, so thankfully I didn't need to wait in line. The female working behind the counter, very slooowly walks up, doesn't say a word, no hello, can I help you, nothing! Just grabbed the receipt and starts clicking away on the computer. Still not a word is spoken. Finally she asks: "what, do this leak or somethin'" I explained the problem. No response. She handed me a receipt and just turned her back. Didn't say thanks, come again, have a nice day....nothing. I walked out feeling like I did something wrong! It was bizarre and one of the worst "customer service" experiences I've had in awhile. I think I will stick to Lowe's. read more

The home depot online is a horrible experience. There system locks you into a 10 or more day delay for shipping because they use 3rd party vendors to take care of there customers orders and issues. So if you by a product exclusively sold by home depot such as Ryobi. They do not stock replacement parts in store. You order frome home depot web sight the place order from another vendor. If the vendor is out of stock they order from manufacturer. Then your product may be place on a 3rd party transport truck that may have to make 15 deliveries across the states on the way to your store or home. This is like sending a telegram by pony express instead of a fax or email. They need to step up the delivery game of they want to compete with companies like amazon read more

Getting help without attitude at the Brooklyn Park Home Depot is nothing short of a miracle. I don't know where the management find these loads but I try not to shop there anymore unless I need something really really bad. Used to be a good place but not anymore. read more

Home depot used to be a good place. A lot of the employees here are good. But a lot are rude. What did it for me was standing in an aisle looking at something and this annoying buzzer goes off. I look over and a monitor attached to a shelf showed be and said you're on camera. Then in the corner a video of a security guy looking at a bunch of monitors. Left and found Fleet Farm and Menards are much better. read more

I just read the other two review and I don't know what they are talking about. The customer service is excellent. As a female shopper, I've been ignored in more stores than I care to list. Home Depot does not ignore customers going into the store. Whatever I'm looking for I've always had helpful HD employees taking me to the location where I can make my selection. The knowledge base of the employees is excellent as well. I can't say enough positive things about HD Brooklyn Park store. Their assistance isn't just with finding what I'm looking for, but also in loading the heavy items in my car. The dissatisfied reviewers obviously aren't shopping at "My Store." read more