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The Home Depot

2.6 (16 reviews)
Closed 8:00 am - 8:00 pm
Updated over 3 months ago

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11 months ago

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Warners' Stellian Appliance

Warners' Stellian Appliance

2.4
(51 reviews)
2.4 mi
$$$

My first Warners' Stellian Appliance purchase ever. It was smooth enough…read more I already knew the exact make/model I wanted, so called in advance. There are several locations and an outlet store metro area. This was the only irritating and confusing part - Warners' Stellian inventory management and phone operator system would transfer each call between locations, and often it was unclear which location was being referred to. I suppose this only mattered because we were especially interested in open box / floor display units. It also felt like salespersons likely worked on commission and I received some mixed messages about which units were available at which locations, and about the extent of cosmetic damage on various floor models. Anyway, once we tracked the exact item to the Maple Grove location, the purchase/pickup were very smooth. In and out in 20 minutes, and they helped wrap and load the dishwasher from the back of the store into my car. We purchased an installation kit and hardwiring kit. We declined haulaway and delivery/installation. We also declined the in-store coverage subscription - although if you opt for the 5-year level, half of the cost gets applied to future purchases if you don't end up using the service or making a claim. They offered 90 days if we change our mind, to add this on. It was easy enough to install with the OEM kits. But our unit was missing a toe panel cover. Annoyingly, this specific mostly cosmetic piece costs about $70 online. EDIT: Even more annoyingly, it turns out we received some mismatched user manuals. Had I known my actual dishwasher unit/model would NOT have a 30-minute "Express Cycle" as advertised, instead only having 2hr+ programs, I would have gotten a different model.

I'm updating this review since corporate Warner's Stellian reached out to us right after our Google…read morereview and had a replacement washer delivered a couple of days later. So nice to see they follow up. We were pleasantly surprised. Some of this however could have been avoided if their Bass Lake store manager would have listened the first time. We are not unreasonable people and just wanted help reaching out to Frigidaire. After all is said and done it's only fair to update our review to reflect their exemplary efforts to make it right. Thank you...

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Warners' Stellian Appliance
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