Capital Appliance was sent out by Electrolux as my fridge was having a lot of condensation issues…read moreand was under warranty. Capital Appliance did not fix my fridge that was under warranty from Frigidaire. My fridge is now out of warranty. The request was put in April. Their tech came out in April, nothing was replaced or fixed. No one came back out until September to replace a back panel. That did not fix the condensation issue. The tech's damaged the fridge, floors, and oven. The tech cracked a hole in my fridge that condensation is not getting into. The owner Robert made it seem he was working with Electrolux to replace the fridge unit. Is not responsive to emails and phone calls. Found out from Electrolux that Capital Appliance closed my file behind by back. They lied to Electrolux about the diagnosis, lied about fixing the fridge, lied about the parts that were fixed, and pushed my fridge outside of warranty. My fridge is still not fixed and the owner/business will not respond to my emails. I would not recommend Capital Appliance and I would not recommend Frigidaire/Electrolux products.

From the owner: We are a small family owned business. We strive to make sure the job is done right the first time…read more Quality work, every time.

This store refused to help me when they sold me an apple gift card that was previously activated…read more The scam card was on their sale rack and as far as I am concerned LD is responsible for all the products they sell. Be very aware, London Drugs return policy sucks. I will be boycotting this chain from now on.

I am a huge crafter and I love to scrapbook especially or make picture frames so when I discovered…read morethat I can upload my photos directly to the London Drugs website and they will print them for me and then all I have to do is go pick them up and pay... I love it! It is so convenient!!

Pleasantly surprised to find a vacuum repair store open on a Sunday. I went in to see if they had…read morethe correct belt for our vacuum. I had the vacuum in my car. He not only had the right belt but he offered to put it on the vacuum for me. He was very friendly and helpful. I would highly recommend this store.

I've only had to go into this store twice as my vacuums don't usually die but both times they were…read morevery helpful, super friendly and efficient. Honest service without trying to get you to purchase things you don't need. I always recommend this store to friends.

bought fitted queen sheets at brick in NW. salesman said check when u get home for correct size…read moreotherwise you can't return. $50 got them home didn't fit. brick refuses refund. cancelling my card today

Just purchased a Huebsch Commercial washing machine with coin slide from The Laundry Store. The…read morecoin slide does not work. They will not fix it or replace it or resolve the issue with the manufacturer. We will not purchase another product from the Laundry Store since they take no responsibility for a faulty product.

Calgary this is a hidden gem!! The name may be deceiving they sell all kinds of home appliances…read more Pretty much any appliance manufactured in the world you can get it here. This place is unique because they are non-commissioned sales. The sales people genuinely want to know your needs and what you are looking for. They have an abundance of knowledge of the products in the market and want to find something suitable for you. Unlike other appliance stores that may try to upsell you on more features you don't need. We were in there on a Saturday afternoon and our salesman spent about an hour with us helping us select the right washer & dryer, and dishwasher for us. He did a great job of telling us about all of the different options that could work for us. That kind of service you will not get at your big box store. Best of all the prices here are very reasonable. I think we got lucky finding this place at the home & design show combined with a bunch of sales going on at the time. At the home show they had given out coupons to save the gst which we also took advantage of. This is the only place I will shop for appliances for in the future!

I booked a service call online on this company's web page to come this morning. When no one…read morecontacted me to set up a time, I phoned to reach their answering machine only to learn they are closed for the next 3 weeks. This closure was not mentioned on their online appointment service web page. Wasted a couple of days waiting for this company that resulted in a no-show. Not very pleased. Brent

Not very good service. $82 for nothing. He paid more attention to the freezer panel in back of the…read morefridge freezer, than he did to the countertop ice maker I called about. The freezer panel was supposed to be looked at last as an afterthought, as I told the lady on the phone. But he wanted to see it first. So he had me empty the freezer, took it off to see behind it then told me the panel could be ordered and replaced. That I could do it myself or my landlord could. Expensive panel, VERY expensive, for a piece of plastic!! He said $390-something, for a piece of plastic. Then he watched the ice maker make one round of ice, about 10 nuggets, it worked that long, he asked me for the diagnostic charge, $82, it didn't go through on his debit machine so he called his company for advice. Was on the phone with them for a few minutes, then put it through a different way, I paid him and he left. Didn't even stay long enough to see it crap out. Right after he left, the ice maker did what it's been doing - stopped and went back to the "add water" light even though it's FULL OF WATER. So like I said, $82 out of my pocket and he did nothing. The ice maker is still broken like it was and he did nothing to it. *SIGH* Very disappointed.

What a bummer Bowest has been to work with. Ordered a Frigidair Dishwasher two weeks ago. The…read moredishwasher is terrible. The trays catch as you pull them out. Serving spoons don't fit in either the tray above, or the silverware organizer on the base tray. But most annoyingly, it doesn't wash dishes. We've tried every setting, different soaps etc. Called Bowest and was told all purchases are final sale. They suggested we call Frigidair who told me they can service the unit, but will not return it, citing that the service fee for a technician can be paid by credit card if they deem it not covered by the manufactures warranty. I was offered the opportunity to purchase accessories for the dishwasher at the end of my call. Needless to say, we've found another supplier, for our new KitchenAid appliances.

We purchased a new washing unit through Bowest in Bowness on Oct 22/25. At that time we indicated…read morethe washing machine was part of a stackable unit with the existing dryer on top. we were even measuring the top of the washing machine purchased to ensure the replacement would accommodate our existing dryer. We paid extra for delivery and removing the old unit which was to occur today. while the new machine did arrive today, we were informed the new washer would not accomodate the dryer on top without a converter kit. as our existing appliances are approx. 14 yrs old, a converter kit or suitable replacement for washer with existing dryer is not available through Bowest. our sales agent advises we did not advise the washer was part of a stackable unit denying any knowledge of our advices and measuring. we today cancelled our order but advised we would have to pay for today's delivery even though the mistake was made by Bowest. The new unit was returned and Bowest has taken no responsibility for the error.

My hubby loves Princess Auto. You can buy anything and a pretty good price…read more Electrical sub panel, generators, Auto parts, and more. It's definitely a man's word. LOL This trip we needed a moving dolly, flatbed dolly to be precise. -Very large clean -plenty of parking including electrical charging station

On Wednesday September 2nd I had the worst customer service experience EVER!…read more First I drove 20km to the NE Calgary Store to buy a charging dock advertised in your online flyer. I searched the store and finally had to ask an employee where it was (showing him the device on my phone). He asked for the SKU # which I found and gave to him. He said that location didn't have it, but the South store had 18. WHY ARE YOU ADVERTISING SOMETHING THAT YOU DON'T HAVE AT ALL LOCATIONS? We decided to drive to the south store, as we wanted to buy a couple. We drove another 20km + to the south store. I can see why INDEED.COM has so many negative employee comments. The first lady I talked to was terse and wouldn't even look at me (customers are an inconvenience I guess). The 2nd person said "I don't know where they are," and began walking away. I asked if she could find someone that did, to which she responded by going to a computer (in a huff). She asked for the SKU # which I gave her. She said they have them and they should be on the floor, but said she would check in the back. 10 minutes later she came back and said "I can't find them." Having gone out of my way to find and purchase the item, I asked for the Managers name. She said "Owen" but didn't know his last name. I went to the front till and asked another person, who also did not know (and also was visibly perturbed by my presence) and finally asked another employee who said his last name is Frank. Your inventory control is bad, but your customer service is even worse. There were customers AND staff that were not wearing face masks properly or at all. I can see why your reviews are generally negative and existing and former staff hate(d) working there. I have purchased a number of things from your store that I found on REBEE (online flyer)- I will never enter your store again. When retail in general is hurting so bad, AND THIS IS HOW YOU TREAT CUSTOMERS!? WOW. I will also encourage friends, family and others to NEVER shop at Princess Auto again. I am fiercely customer service oriented and this could/should have been easily addressed. So disappointed.