Store # 6804 - The Home Depot, 6000 Skillman St, Dallas, Tx - Home Depot employees Pat and Stephanie came through for me today. These ladies teamwork was outstanding. I have a utility cart that I use for carting items from my car to my 3rd story apartment. Well, to my disappointment one of the back screws came loose and I lost the wing nut somewhere along the way. If a cart could limp... it certainly would have. Items shifted and I crossed my fingers to get up to 150 lbs of items safely home. Home Depot has a multiple walls, rack, trays full of screws, nuts, and bolts. What size do I get...? OMG. These two ladies put their heads together, tried multiple sizes and came up with the perfect fit. It took a few minutes of twisting and turning, holding metal bars together, moving spacers in between. Pat and Stephanie got it done! I will definitely be back to this location and search these ladies out because they know how to help and provide excellent customers service. Price was minimal compared to other stores in the area. And you don't get the customer service these two ladies provided! Thank you Home Depot. read more

The Home Depot - Home Depot Employees- Go Girl Power! - Hardware Stores Near Me - Dallas, Texas

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Porsche in the garden department was outstanding. Great attitude and customer service. She not only helped me pick out the best flowers but she helped me take them to the car because I was overloaded. I'll be back. read more

The Home Depot - Hardware Stores Near Me - Dallas, Texas

I needed help at the self checkout line with some items and the person I asked for help said "good morning". I did not return the comment as I am the customer and was not having a good morning myself. I asked for her help and before she took care of my issue she said it again as if she expected me to return the gesture. I am not at a Home Depot to exchange pleasantries with anybody. I am there to buy a product. Please teach your staff that customers can be in any mood they choose as long as they do not disrespect anyone. Capitalism is your code not chastising customers. read more

I am wondering why even have an actual storefront. No help when you need it. When you need wood cut down to size, all of the workers scurry like rats from a burning ship. It's the only place I have been where all customers turn red and look extremely frustrated. I don't know how many times I have seen people lose their tempers in this store. It must be a multiple times a day occurrence. The only bright spot is they offer free same delivery assuring I never have to step in that Godforsaken place again. read more

Used to love this Home Depot until I found out they are knowingly selling roses that are infected with incurable Rose Rosette Virus. Talked with the manager and apparently, it's "within company policy" to still sell these plants even though they know they will prematurely die and also infect other roses. Absolutely outrageous and totally immoral, don't care about the health of the plants, they just want to make a quick buck. Note: I'm a professional landscaper. It's unacceptable to sell infected plant material, and downright dishonorable because they know the plant will eventually die and you cannot prove it got the disease from them. I see rosette roses all the time, and without more knowledgeable people, this problem will persist. ESPECIALLY if big box stores knowingly sell infected plants. read more

The Home Depot - Rose Rosette Virus - Hardware Stores Near Me - Dallas, Texas

Seriously one of the best Garden centers I have ever been in! This location has it all and in mass! Beautiful selection, lots and lots of items to chose from in all kinds of styles and colors. If you're looking for color, annual or Perennial, shrubs, trees, roses, or whatever... they have it! The pictures speak for themselves. A beautifully maintained and large selection garden center! read more

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If you opened a store with the GOAL of hiring rude, incompetent employees, use this store as your example. They have no clue what customer service is. read more

I found what I need it, but asking for help from employees felt more like you're asking for a huge favor, and you are disturbing them when asking for assistance. Two different representatives and both of them acted annoyed, and one even swear when giving an explanation... read more

The Home Depot - Hardware Stores Near Me - Dallas, Texas

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I give 4 stars because they were smart enough to hire Diamonte. He is the most honest and helpful person. When I tried to call to tell the manager about how helpful and honest Diamonte is, I got stuck in a phone loop for 6.35 minutes and then got disconnected. Hence the only 4 stars. Promote people like Diamonte. Work on your management department. read more

I would give this place ZERO stars for customer assistance. Been waiting for customer assistance for at least 10 minutes. Had several HD associated walked by but no one stopped to help. This store is getting worse to bad, that's why we have been shopping at Lowe's read more

This is by far the worst Home Depot on the planet, inventory NEVER is actually in the store that's online and the "employees" are unfortunately the least helpful or competent people I've ever talked to. read more

The associates here must all be playing a game of how many customers they can ignore. I walked by 6 associates and although they made eye contact they quickly looked away and not one asked if I needed assistance. I asked someone for lumber and was sent across the store. When I got to lumber I asked for assistance and the associate said I don't work in that department but he does. The associate said what I was looking for (cabinet shelving) was on aisle 38 or 39. Which was at the opposite side of the store. I walked there and those aisles were flooring. I did see the same associate in the area and he didn't ask if I was able to find what I was looking for. He did help a client that spoke Spanish but didn't acknowledge me. After spending about 25 minutes unsuccessfully looking for what I needed I walked out to drive to Lowe's read more

This review is for curbside pickup during the COVID-19 pandemic. I ordered one small item, via curbside pickup. I did the curbside check in. Then I waited. And waited. And waited. Probably about half an hour total. Finally, I went into the store and talked to someone at the customer service desk, who immediately went to the back and grabbed my item and gave it to me. Had I not walked in myself, I would have probably just been waiting until the store closed. This wasn't that big of a deal for me, but would have been a real problem for someone using curbside pickup because they're immune-compromised, or mobility impaired. Don't bother with it! read more

This place used to be so reliable but now you walk in and no one who works there can tell you anything about any of the products much less where to find them. Really sad because this used to be my go to! read more

Service is horrible- no one I. Appliances, customer services nor the two ladies doing nothing at check out could help us buy the refrigerator we had picked out. read more

I went in to Home Depot today at 0930 for 1 stick of Unistrut. They were out of 10fters but had plenty of 2fters. I went to customer service to see if there was anymore Unistrut or if I could just buy 5 2fters for the price of 1 10ft stick. The "front desk lead" whose name started with an "M" immediately and condesendingly replied, "No, you'll pay the regular price or go to another store." I realize it was an odd request, but there was no mention of looking for any more, no effort at all was even attempted to help me resolve the issue, and I was farewelled, of course, with a "Have a nice day, sir." Im in that Home Depot twice a week on average and spend 3-500 dollars every trip. Now? Im in Lowe's parking lot, leaving with a 10ft stick of unistrut. So "M", I hope your boss reads this and schools you up a bit on your job. Youshould be helping people find solutions, not dismissing them and sending them away from your store to spend money elsewhere. I miss mom and pop lumberyards. So much easier to deal with than what choices consumers currently have available. read more

The Home Depot - The new store where I spend money. - Hardware Stores Near Me - Dallas, Texas

Update! We pick up our items and put them in the basket. We arrive at the check out. We pick up our items from the basket and put them on the counter, with the UPC codes pointing toward the cashier. The cashier picks up our item....... uses the hand scanner to scan it, places it back in the counter. We then pick up the item and bag it ourselves?????? If the cashier is going to touch our items, they can bag them. read more

This Home Depot is very subpar to others. The employees lack competence and professionalism as most look 19-20years old. On multiple occasions I've had to go through multiple employees to get an answer and then the answer be incorrect. I also paid $1600 to have concrete shipped to the store and guaranteed it would be in store. Arrived with no shipment delivered and incompetent employees. Corporate do better and hire people that can fulfill the job requirements x read more

This is basically a love letter to a place that rarely lets me down. They have a stunning array of products. Their people are great, and know a lot about their inventory. They've survived lots of bad weather. Most recently, the Dallas freeze-power outage. They were open thru it all. They're like a jeep- rugged and dependable. This is all probably true of all Home Depot's locations. Sincerely, Jack Ritter read more

Joe and Nicky are great! They helped us with enthusiasm and great customer service. 5 stars to them!

Well MAJOR fail taking the kids to Home Depot. The employees wouldn't help me find the right specialty screw. They just said whatever aisle screws were on and I told them I already went to that aisle but there wasn't anything there. So one guy walked me to the aisle and said it should be at number 14, I'll watch you walk there to find it. Then he walked away after I said "it's not here". The employees seemed to be too invested with their convos with each other than to help a customer out. I'll be going to Lowe's from now on. read more

Worst customer service ever. Employee in appliance dept. Turned us away from making a sale. Had to go to Lowes to purchase new refrigerator. read more

This location, well, despite being the one I go to the most and the one that is the closest one to me, is not always the best one for a couple of reasons. My most recent trip there is classic. Traditionally, this store has what I need at reasonable prices. Sometimes I can find someone who really is a product expert, but not always. However, this stuff is in my knowledge base, so that doesn't hamper me as it might others. There are 2 buildings at this location, one for the lawn and garden and another for the rest of the store. This trip, I had to go to both. Due to recent surgery on my ankle, that meant I had to drive and park twice. The first item I went in for were a large pack of 9 volt batteries for all of my alarm clocks and other household clocks battery back ups. It took me more time to park, get out and back in the car (due to cast) than time in store. The batteries are right next to the check out and despite having to wait on a customer who didn't understand you have to have a store employee cut and measure rope so they can charge accordingly, it would have been under 30 seconds. Then I drove over to the OTHER side, which of course means stopping and allowing other customers to move on foot and in car, out of my way. Once I got over to the other side to buy some St Augustine sod, it wasn't in the store, but out in the parking lot. Thus I hobbled around to discover the grass they had looked poor. I was trying to replace dead grass and not buy more dead or dying grass. I have not had good luck finding healthy plants all of the time at this location and here we go again. The inconvenience of 2 separated buildings will always cost a star as it is NOT customer friendly! read more

Very poor experience here today first employee I interacted with needed me to do his job for him, and the second was the manager James, who instead of making me feel welcome to the store, did not want to help me find a solution to the problem I was having at all. If the manager doesn't want to help a paying customer then why are you there James? Retire if your job is too much for you man jeez give the job to someone younger and more enthusiastic to HELP guests that visit your store. The only reason I didn't give it one star was because there was a young lady on clock that cared to help me read more

Way to go Home Depot- NOT. Ordered $1300 worth of patio furniture and told it would be delivered on Memorial Day between 6AM and 8pm. So, I said no to the parties and normal holiday fun to wait for them, as they didn't say that they would call before. Finally at 4:30 I get a text that my delivery was now to be expected on Tuesday. Thanks for wrecking my holiday Home Depot. read more

We picked out trees and shrubs and paid in full, we were told the items would be held with our name on. I had been in hospital and could not get my items sooner. We went today 5/24 and none of my purchases were there. Home Depot had NO right to sell my items that we had spent time selecting. When going to the store no one knew what was going on, very poor management. We and my family will no longer deal with such a disreputable organization and non honorable. read more

I am doing a yarn art project where you hammer nails into a shape on a piece of wood and then use yarn to color it. Therefore I have no business being in a Home Depot haha Sergio was so great at helping me pick out what wood & nails to use and they even cut it into 15 little pieces. Great job!! read more

I took a dolly which had no tag or anything. Janna went to look for the SKU and price. She was being very friendly and professional. This is what customer service is all about. read more

I had to back-to-back trips to this Home Depot location and both were equally disappointing. I was aimless wondering the store, and I couldn't find one associate to help me for 10 minutes. I finally found someone to ask and they had no idea what I was talking about or trying to locate (clasp for a dryer duct). It was another 5-10 minutes for me to locate a different sales associate to help me locate what I needed. I went home and the contractor realized I needed another item a three-prong dryer cord. Again, I walked in and walked around the store hoping someone would ask if I needed assistance or if I could locate an associate for help. . . neither of these happened. Luckily for me, I was able to locate the item on my own. This Home Depot does not have the most helpful, available or knowledgeable associates and the store layout is not as functional as some because the nursery is not connected to the store. When it comes to customer service, Lowe's definitely has the upper hand. read more

The Christmas tree helpers are the kindest and happiest in town. Even when a brigade of police chasing a kidnapper down on the property is being hunted, they all remained calm. read more

A sales associate in gardening, "Neldia," is awful. I approached two associates, they looked at me then looked her coworker asking ,"so you're okay if I leave early?" With this, one of the two said, to Nelda (Neldia? Nidia, scribbled name badge, who was a small Latina) that I (the customer) needs assistance, she's gotta question," to which Nadi, Nidia, Nelia (?) responded, "oh, man...I wanna play with this baby," which was another customer's toddler. I was looking for replacement birdbath tops, not the bases, I was told, "if we do they're in the back, outside." Also, Home Depot does not support Veterans. Lowe's does. read more

I am beyond upset with the rental group. Picking up wasn't a big problem; Except They wouldn't help me get the carpet cleaning unit in my car [another customer offered to help which i graciously accepted]. Dropping off the unit is when I had a bad experience. I pull up 4ight to the door and the guy asked me to back up closer. The door was 6 feet away. Of course I back up but the associate did not tell me when to stop and my car door hits the open building door. My car is now missing 2 inches of paint. The associate was so lazy that they couldn't walk the 6 feet. I am beyond frustrated. I will not be returning to that Home Depot again! read more

The manager of this store is the worst manager I have ever run across. I came back inside to look for a missing item, and I asked them to check the cameras in ONE area. The woman then rudely informed me (yelling at an angry customer doesn't diffuse anything) and told me that UNLESS I WAS SPENDING $100-$150 or MORE than they had no reason to look at the cameras for me. Yes, that's right, they do not care about customer service unless you spend money. The funniest part was I had just been in and bought $300 worth of things to upgrade my bathroom. Guess who will be returning all of that and never stepping foot in Home Depot again....me. read more

I don't think I have ever been to a hardware store that has really impressed me. This place is the same. Its your basic HD with basic items. I have done a return here and the associate barely spoke to me. I have gone through the check out and had the associate be very nice and friendly. I have been completely lost and never found anyone to ask questions to. I've been asked "can I help you find anything?" it really just depends on the day if you'll get a good experience or a not so good experience. read more

I can not say enough good things about this store!! All the way from the manager to the cashiers! You can really tell what kind of leadership this store has by the willingness of employees helping customers. I came to this store because of the horrible customer service I received at Lowe's when I was about to spend 3000 dollars on tools. I will be a customer for life because I was walked through the whole process of everything I needed from the time I walked in the door until I loaded the tools in my car!! I have now built two tables, a fence and rolling spice rack. I could have not done it with out the team at Home Depot!! read more

The Home Depot - Still in progress, but couldn't do it with out the team at Home Depot! - Hardware Stores Near Me - Dallas, Texas

I had to return an item in the garden center and received a very bad attitude from the employee. I asked to speak to a person in charge. I assume she thought that meant she, herself. She came out from behind the plexiglass and yelled "I am trying to help you" I was not scared at all, by the way. She asked for my ID twice while she was holding it! I guess due to the fact I am older, she thought she could intimidate me--SO not true. I have never seen such entitled, lazy people in my life! read more

This is my neighborhood Home Depot, so I frequent this location out of convenience and necessity. I'd rather go to Lowe's, but given how close this is to my house, I find myself here a lot. Home Depot's issues with customer service are well-established. I understand this going in and have lowered my expectations accordingly. Yet, this store is still frustrating! The footprint of the main store is smaller than average. It is a converted K-Mart and not big enough to hold the usual assortment of Home Depot selections. For the basics, you'll be OK. But, if you want a variety to choose from or some less-than-usual products, you'll probably not find them here. The garden center is in a separate building, which I usually find extremely aggravating. Want to buy light bulbs AND chemicals for the pool? Two separate buildings, two separate transactions. Grrr. read more

The Home Depot - Hardware Stores Near Me - Dallas, Texas

What's the point of having employees if no one knows where anything is specifically? Asked 4 people where the item I needed was. Only one knew!!! Amazing.! And, none of them seemed to care!!!! I've been in customer service for 40 years, this is totally unacceptable. The guy that helped me was nice , that's the only reason I gave 2 stars. Even the cashier guy was indifferent to my being there, or whether I had a good experience. He honestly didn't give a fuck, neither did the other people I encountered. What a shame. Can you really not get good help? Or are your wages so low that that's the best you can do? I shan't be going back there again if I can help it. I want to be appreciated when I spend my hard earned money! My dog is more friendly than these folks! And you don't have to pay him !!!!! read more

The staff in the store is completely clueless as their prices amd specials.. I tried to buy a simple br40 light bulb 2 pack and the sign says that if you buy a pro pack you get a discount. So when I went to the counter, they offered no discount. Then the employee basically argues with me and tells me that in "his mind the sign says something else" But the signs are in plain English Billy... Then when I asked for manager he had the nerve to tell me that no manager was on duty at 4 pm on a Friday afternoon... As a "diamond rewards member" you would think possibly they would treat you with some iota of respect, but clearly these guys don't get it. I will simply go to lowes from now on.. I encourage anyone else that has professional needs to do the same. This store is not suited for Profesional minded people. read more

The Home Depot - Hardware Stores Near Me - Dallas, Texas

Everyone who works at the Skillman Home Depot must HATE their job!!! I have never had so many rude encounters with employees in one visit my life. The man who works in lumber saw me with 12 Ft 2x4's and walked by and said "no cutting today ". I questioned him and he said system "was down". He told me to cut it with a handsaw to get into my car. I almost went "Karen" on him and guess what???? The system worked and he cut the boards!!! Horrible customer service. I will drive to White Rock from now on!!!! read more