Great variety of merchandise and excellent customer service…read more My "go to" for gifts ( for myself and others)

I absolutely love this store - wonderful people, marvelously curated items. It is my go-to for most…read moreof my gifts year-round!

Just found this little gem in my neighborhood and I am OBSESSED. Will be my go to place for…read moregreeting cards now!! I bought 6 and found random excuses to mail them out already haha. Expensive but worth it!

This place is a must see quirky gift shop! They have very…read morefun items for anyone in your life! I grabbed a gift for my boyfriend, something for my mom and the cutest home edit inspired headband! Prices are very reasonable for the quality you get. They're connected to a cute kids store, so the possibilities are endless.

such a cute shop!! the employees are super friendly and they carry a wide range of products for…read moreeveryone from plant nerds to appreciators for a reasonable but definitely boutique price. the plant bar is such a cute concept too, and i love the indoor/outdoor vibes of the space!! this isn't really a substitute for a ruibal's or calloway's as far as plant selection goes but great for supplies/accessories/lifestyle. perfect for those who want to explore deep ellum in the daytime.

As a plant mom, I really adore and appreciate this place! I came in not looking to buy anything but…read morestill walked out with a new plant baby because of the great service. And I love the fact that they pot the plant for you in cute little vases to help them go to their new homes happy!

This is my go to shop for gift for friends and family. Whenever I'm looking for something different…read moreor unique, this is the best spot!

Not allowed to take photos of yourself here; male presenting guy working here mean mugged us with…read moreevery photo I took documenting our trip. Percieved passive aggressive behavior an hour before closing. I dont recommend shopping here.

Okay--if you are going to give me a glass of champagne while I shop, I'm going to buy more stuff…read more That's totally a thing. And if you visit with me like we are long lost friends, I'm going to buy something you suggest. The art of customer service is NOT lost on me. This place has the best customer service EVER. And they have a ton of men's items, women's clothing and jewelry, home items, high-end toiletries. I mean...just go here. It will make you happy.

I can't say I wasn't helped. It was reluctant and forced. There was definitely no champagne…read moregreetings. This guy had an overall destain for me but I power through for fashion. He was very much into his phone call. He answered questions and I can't say there wasn't service just an underlying don't be here vibe. Luckily there are more boutiques not all are winners.

I couldn't be more pleased with the help and advice I received from Ciela Design during the…read moreremodeling of our bathroom. Since this was our first major home remodel, I had numerous questions and concerns throughout the project and it was a big relief to have someone of Gracie's talents and expertise to turn to for answers. I couldn't be happier with the design decisions we made and will definitely use her services for any future projects.

It's been years since I have been in Sample House, walking into this store, it's exactly as I…read moreremember - but better! Beautifully decorated and arranged in such a pleasing way. Huge selection of candles, holiday decor, and bags. It was so much fun walking around the store. The staff was nice, and when I asked question they were polite when answering.

I have been a regular, devoted, and enthusiastic customer of this store since 2018. Today was my…read morelast day to shop here, my decision. Let me preface this by saying that I worked in retail and high end retail for app 10 years total. Even working a minimum wage retail job in college, I would have been FIRED, no warning, no job retraining, nothing, just fired on the spot, get your stuff and leave now fired if I had dared to treat any customer the way I was treated today, making a total purchase of approximately $525 in about an hour ( I am a very fast and efficient shopper). The head person (not manager because this woman said her manager instructed her to treat customers like this) treated me like I was a criminal and a shop lifter, like I was going to steal their shit to trade for meth. I finally felt so insulted that I said to this old skinny blonde Nazi, "I didn't realize I was in a police station." Very clearly; she heard me the first time and another employee overheard. This Aryan stork said that she had never seen me in this store before, when I have been in that very same store 5 to 6 times this very year, including today's visit where I dropped a wad of $525! There is a super nice lady named Connie who works here; I remember Connie from way back and she remembered me. What is even more baffling: all these small brick and mortar stores are not only competing against Amazon BUT they are also now competing against the many small boutique online stores through Shop. And prices of many items in Sample house are not competitive with Amazon pricing and not even competitive with small online boutique pricing on Shop. Also re some of their cute "nostalgia" cottage core items: just go on Ebay and get the real thing for a steal. The store was not busy when I was there at about 11:45; other customers were purchasing 2 or 3 items or just looking; I was clearly their jackpot customer of the day. When I worked in high end retail and we saw a customer was going all out, we made a little celebration out of it with all the employees pitching in to help the customer and to help each other with tasks. This blonde Nazi needs to get into another line of work altogether! Customer service in retail is NOT her bag and I suspect NOTHING in customer service is her bag. Also, I was wearing very expensive new workout/yoga matching jacket and pants from a very high end retailer: meth addicts trying to shoplift stuff don't dress like this because they can't afford it and it would call too much attention to them. I am not adding this detail to be a snob (I bought the outfit on clearance) but to demonstrate how terribly this woman is misreading cues: she was definitely annoyed that I kept going to the back of the store and boy did she keep her eye on me!!! She practically accused me of trying to steal stuff by hiding it in an inexpensive gift bag, which I planned to purchase, when I was just trying to keep some smaller items organized!!! Talk about the Nazi Institute of Retail Management! I explained to the entire staff that I like buying all my gifts at one time to cover multiple holidays and birthdays: I already have most of my Christmas shopping done at end of April! Also, I explained I was buying gifts for an aunt going through a tough time in physical rehab, for my cousin who has an ongoing physical illness and for my 94 year old mother. The ideal customer base for this sort of store, right? Not according to the Nazi. Never coming back: can get same or similar stuff on Amazon, through stores on Shop and on Ebay.

I do love an antique mall, and City View is small and charming. I'm most grateful that not too many…read morebooths here have new (made in China) items. There are a few though, and for me that scales down an Antique mall. At this mall, if you use a card to pay for your purchase, they charge you an additional fee. I know some malls have gone this route, and I'm not a big fan of it. Especially because they don't tell you upfront.

First off, this place is huge! Much bigger than it looked from the outside. It just keeps going…read more There are so many booths with all kinds of different selections. The staff was continually walking around, checking if anyone needed help. The prices varied from fairly decent to pretty high. Overall, we enjoyed looking through everything.

My first time in the store since moving to the neighborhood. I am eagerly trying all the new shops…read moreand restaurants in the neighborhood. Today was disappointing at Ballard Design. I counted 4 people working when I walked in today and one other customer browsing. Not a single salesperson even acknowledged me despite making eye contact. Even though there is a beautiful piece of furniture I would love to purchase, I won't give my business to a place where the staff are too "busy" to even say hello, much less can I help you find anything.

I ordered a Christmas tree skirt in early December of 2024 and PAID for it. It was mailed to the…read moreDallas Texas store and they did not contact me until August of 2025. I asked if I could merely apply it to another item and was told I certainly could do that. I spent time locating something else which would have cost hundreds more and when I went to the store I was told NO they would not give me credit for the skirt even though it was BALLARD that was at fault for NEVER CALLING me about my order for 9 months. The store manager was quite rude and did not apologize for THEIR ERROR. I am a good customer and have ordered mirrors wallpaper paintings etc but was treated poorly. I will take my business elsewhere going forward! DO BETTER BALLARD

By far the best selection around for home goods. With that being said the customer service sucks!!…read moreWaiting for a good 5 minutes with nobody helping us and 3 people with zero customers at the checkout. They just looked at us and then away and some just walked away. No hey we will be right with you, nada. By the time they did wait on us there were 5 people behind us in line.

I am a big fan of Home Goods. It is always fun to bring in the new seasons and holidays by…read morevisiting one of their stores. They always have an incredible selection of timely and unique items to decorate the home or office with. They have things in addition to seasonal decor too, like pots and pans and other kitchen utensils, pet supplies, furniture, dishwasher, bedding, you name it. Their prices are very competitive and pretty deeply discounted under the full retail prices you will find the same items priced at other retailers. I purchased some pots foe my potted plants here today and saved bundles! The staff is generally stationed at the registers here and seldom out on the floor, at least when I have been here.