Stopped in to grab some air filters - instead of attempting to navigate the maze, I went to customer service to ask to point me in the right direction - I COULD NOT HAVE ENCOUNTERED EMPLOYEES MORE RUDE, INDIFFERENT and buried in school girl giddy conversation while guests waited for them to be acknowledged - the conversations they were having were in spanish so most of the waiting guests had no idea what they were saying. I will pay more in the future elsewhere, will never step foot back in this location - absolutely unacceptable read more

This Home Depot location is the closest to my house in Dallas. They almost always have the items I need in-stock. Their cadre know my name, my projects & provide top-notch customer service 99.9% of the time. They are friendly-dog friendly. The lines to check out and/or return are never too-ttoooooo long. read more

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Friendly people. The store was clean. The price was a tad expensive for the yard sign. But it had what I needed.

I just tried to get through on the phone for help with an online order and i WAITED 28 1/2 minutes before hanging up! When I redialed noone answered again! The only reason I go to this store is because of the location, but I often times have to go to other stores because this HD doesn't have what I'm looking for in stock. The store is also highly understaffed. On the plus side, the associates who I eventually do get to help me have been very helpful. read more

The Home Depot on Fort Worth Avenue First I'd like to give a super thanks to Mr Sam , who works at the Pro Desk for helping me to order this gas clothes dryer. That seems to be really hard to find in the City of Dallas. The best part at shopping with Home Depot is the app. The app tells you so much information even before you get to the store. So if you haven't downloaded the Home Depot app you're doing yourself a disfavor. read more

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The website said they have 136 of the 20 rebar in stock so I went as soon as they opened. Go to the pro services desk to pay for it and get the ticket and the cashier tells me it's over on the shelf. I said no there's no room over there for a 20 ft piece of rebar. I said last time I paid for it here and then took the receipt around the side of the building to the cage and handed it to them and they brought it out to me. She had to walk away to talk to somebody at three or four times. They paged a lumber associate at least 3 times. Then the lady that the cashier kept going to talk to came over and said that they don't have any. I said the website says you have 136. She said they're in the cage now and looking at them and they are all damaged. How do you damage REBAR???? I asked why there are 136 showing in stock on the website and she said because they didn't know they were damaged. Has there been a tornado I haven't heard about? She said they'll get new ones in and I asked how I'll know the new ones are there if it already shows 136 in stock? She said the people working in there are going to zero it out so if I check the website again and it shows some in there it will be the new stock. And no of course they have no idea when the shipment will be here. So I asked for a refund of course. And the cashier can't give me a refund and I have to go to customer service halfway across the building. NOW try to make customer service understand that you are getting a refund on an item you don't have because the store didn't have it. That took a while. Then she calls a guy over and she's going to have him go check the cage I said there's already people in there they've checked it -- they don't have any. I don't want to waste any more time, I just want my refund. I was there at 6am. And as you can see from the photo below the website is still showing 133 in stock. So do they have them or not?? What happened to the other three? Are they the only ones that were damaged? Or did they sell three to somebody else after telling me they didn't have any? read more

The Home Depot - Rebar - Hardware Stores Near Me - Dallas, Texas

Curbside pickup isn't the best. I waited 10 minutes the first time I used that pickup option. The second time I waited over 15 minutes before I called and asked for my order. They didn't have a lot of vinyl sheet flooring options to chose from and same goes for the shower panels I'm looking for. That aisle had pallets of merchandise in the middle of it so it was difficult to squeeze through and look. It takes forever to get someone to help you in any department but I will say the employees have always been pleasant. read more

Worst Home Depot ever cannot believe with a store full of employees it take over an hour to bring some tile down truly deserves 0 stars read more

The Home Depot - Tile - Hardware Stores Near Me - Dallas, Texas

Stefanie helped me find everything i needed for my outdoor project, and she also seemed to be running everything else in the gardening section, needs a raise asap read more

I've come to this store several times and the checkout is always poorly staffed and they don't even open up all the self check. Customers try to line up but the staff pulls people out of order by letting people walk out of the aisles straight to the register. The front end is a constant problem. Not just a one time thing. read more

Wednesday April 7, 9:15 pm Home Depot on forward ave I want to say thanks to the employees that gave me great service from The Latina girl that did my return & the black man with glasses who helped me pick my Klein digital meter and lightbulb (daylight) . I asked a question and wow wow I got full service with a smile and there wasn't any second thoughts on The Answers to my questions. The service on this day amazing thanks for the help and wanted to give my respect to those employees great job I don't really give time to write any comments but Again wanted to say thank you read more

HD is pretty much our second home so we know what to look for in terms of customer service and quality- long story short lots of young kids could do better with greeting and being proactive but CLIFF was by far exemplary in service. We had to make new slats for our bed frame and after he stopped what he was doing to help us verify the right drill bit size and process we should use for a sturdy result, he also found us better products than what we originally had. Just when we were on our way out he came back to us to help one more time (mark for cutting) and had a great smile and spirit. We wish guys like Cliff were at every place we shop- keep up the great work. See ya next time! read more

Unfortunately, I'm unable to give the Roswell Home Depot a lesser rating than 1 star... I certainly would if I could though. I ordered a shower alcove and doors on March 21, only to have it lost in transit multiple times. When it finally arrived and was picked up, we found the semi-frameless shower doors to be missing the "frame", towel holder, knobs, etc. Customer Support's answer was to return it for a refund and re-order, or call the manufacturer for assistance with obtaining the hardware. Needless to say, both options only served to delay the project farther. Home Depot really dropped the ball on this one and has really soured me to giving them any more business. read more

Thanks to Steve in appliances for his great help in choosing great appliances for my mother in law. He did the research we needed done to match the fridge, washer, dryer and stove she liked and chose! read more

This store is a joke. It's filled with nothing but children who can't help do anything. Tried and call up there to check for an item and some Little girl answered the phone saying she couldn't help because they closed in 30 mins. I guess it would've taken her that long to look up an item. These kids are so incompetent. Please stop hiring children who don't know a thing about anything read more

Wish I could give negative 5 stars. I would. What a pathetic miserable store it is. All young kids "working" doing nothing, avoiding customers to ask a questions. Even if you say can you help me they keep going by turning head half way asking what I need, and of course telling me that they don't have what I'm looking for. What a miserable country we've become. Where's my old usa? read more

If there was a Negative star rating, I would have chose that. This Home Depot in Oak Cliff is the dirtiest place I have shopped. I went into the restroom and of 4 stall, three were disgusting, the 4th one had some in it, so I'm assuming it was either Ok or they couldn't hold it. this is the second time in two weeks that I've been in this store and I won't be going back. Disgusting. the management/district manager is not on their game. read more

Leslie at the return desk was extremely rude, I understand she's young but she has no home training. I returned something and she acted like she bought it for me as a gift and I was returning it because I didn't like it. Just plain rude for no reason read more

Since I live in an older house, keeping her looking pretty and functional is a monthly task, but I one appreciate. Whenever I need help finding an item, the customer service has been hit or miss. Selection and prices are very reasonable at this location. The only area that is less than a 5 star rating, the self check out area always has some kind of problem. Be it not accepting cash, terminals down except one, long lines with no help in site. All year long I buy air filters, paint, flowers, garden items, tools, light bulbs....they have it covered. read more

The Home Depot - Pretty flowers. - Hardware Stores Near Me - Dallas, Texas

I love Home Depot. I typically get a well-educated staff, clean facilities, and easy peezy finds. Today was a little off but that didn't keep this location from making a great impression on me. I had the pleasure of bringing some minor concerns to Calvin, the manager, attention. When I tell you this is the type of managerial experience everyone wants to have when discussing some not so nice experiences with. Kind. Receptive. Compassionate. Understanding. And even went above and beyond by helping us with our final check out. I was uncertain about ever coming back to this location but Calvin made it clear to my father that he'd be back. Thank you! read more

This Home Depot is the worst. I swore I'd never shop at any Home Depot again, but because of convenience went today after checking online to be sure they had what I needed. Of course, the product was not in the store. When I asked the young woman in the garden area if she could check the computer, barely removing her eyes from her cell phone long enough to send me to the customer service desk. She was clearly irritated to have her computer time on her phone by a customer. Customer service? Not at Home Depot, and certainly not at this location. NEVER AGAIN! read more

Great location with a very young staff. They are still learning the basics of customer service and follow up. Tyrone in tool rental did a great job at handling customer feedback. He made sure to reach out to management who handled it swiftly. Thanks to Al Ramirez for your understanding and service. Both of you have earned my continued business and gratitude. Thank you. read more

This Home Depot is close to my job, so I swing by here after work VERY OFTEN. I think the hit and miss customer service is due to the high proportion of high school kids who work here. They know about the items in the store, but it's a bit much to expect them to be able to help with your home project. I do have a shout out for the garden associate who helped me during the mulch sale. I bought 16 bags of mulch and she called for assistance to my car. I waited around for 15 minutes and when she saw me loading my own car, she came out to help herself. I've also had the experience of being told the blind cutting machine was out of service, when in reality, the person who knew how to work it just wasn't working that day. So if you realize you're talking to a kid and ask questions accordingly, it's a much less frustrating experience. read more

Pauline is amazing!!! Thank for helping us today! Helped us find pool salt for our brand new hot tub.

The WORST of the WORST. Isles are crowded with product in boxes and no one putting it out. Don't use the Home Depot website cause they can say they have 30 of an item and have 0. Absolutely NO shopping carts, sanitized or unsanitized. The entrance is littered with trash and debris and the manager (if there is one) doesn't seem to care. I'm guessing corporate has given up with this location or just doesn't care cause it's in a challenged part of town and they figure the people have to have someplace to go. At this rate, Lowe's could move in the area and become an instant hit, higher prices or not. SAD. read more

I appreciate this locations dedication to oak cliff. I normally try to shop local, but the people here are local and it feels like it. Mary in electric has a passion for her job and she reminds her customers everyday that there are people out there that care about you and your potentially stressful home improvement project. She helped correct more than a few problems and is extremely knowledgeable. read more

This place is always a "Pigsty" it dosent matter what time of the year it is, place is always a pigpen. They're more interested in running their planogram than keeping the place clean and stocked appropriately. Its always Halloween in July and Christmas before the week of Halloween. I'm going back to Lowes, that place is never a mess. read more

This place is still a total mess. Screws are thrown all over and every single pull out drawer of screws is stocked wrong. I hate shopping here. read more

I frequent this location for random little things I need. Everyone I've ever encountered is very helpful and friendly. They are quick to ask if you need help finding something- which I really like because I'm totally out of my element when I visit. I think they have comparable prices to other stores, but honestly I could be bullshiting you bc I only come here lol. The only downfall is they have completely gotten rid of the checkout lines where a team member checks you out and it's now just self checkout. I've noticed that even though they have multiple check out stations only a select few are open and IT TAKES FOREVER. especially bc people are usually buying a cart full of stuff. read more

Fourth time in a row over the last two months I've bought firewood that was wet at some point, and wouldn't light. What a waste of money, and a huge pain in the ass when inclement weather is happening! If the power goes out, you're doing a disservice to the local community by selling this wood. read more

Most of the time I prefer to go to local hardware stores (not big box/chain stores). But today, I needed something fast and this Home Depot was near by. I needed a jug of roof repair sealant, the roller to put it on and a couple of cans of Kilnz for the inside leak repair. I figured about $100.00, so I decided to use a Visa gift card that had been lying around. I wasn't exactly sure of the remaining balance, but I knew it was over $80.00. My roof repair items ended up being $124.00. When I went to pay, I swiped the gift card, all seemed fine. Then it said swipe your other card for the remaining balance. Ok fine, I go ahead and as soon as I do, BANG! Everything freezes! The computer goes completely down and the whole transaction is lost. What's worse, the cashier tells me that this already happened earlier today. When the computer is finally rebooted, and we start the transaction again, I reswipe my gift card and the balance is now $0.00! Needless to say, I was pretty pissed and demanded to see the manager. But here's where our story has a happy ending. The manager totally handled the situation in way that not only made me feel like I was a valued customer, but also insured that I will be back to this Home Depot. At most big chain stores customer service is dead, but not at this Home Depot. The manger has seen to that. read more

Bought a Gas Oven at Home Depot online, they came to install it and stated that they could not because our Gas Valve Switch was not behind the oven. I told them our house was 100 years old and the Switch is in the back of the house but I can turn it off, they stated due to liability they couldn't install even if I turned it off and that I could install it myself or call Home Depot. So onward to the part with this Home Depot. I do not want to install it myself and mess things up so I did indeed call Home Depot. After getting transferred multiple times and dealing with rude representatives and 2 separate phone calls I was given the available options by this Home Depot. I will list them below. 1. Pay a $150 installation fee and they come back out. 2. Return it and pay 15% of a restocking fee. 3. Get my own plumber to deal with it. Of course though even with all of these I would still have to find a way to get rid of the old oven now since the original delivery guys wouldn't take it even if I turned the gas off. Also, had to waste two vacation days to get this done, they postponed delivery once when I already scheduled the day off and then took off for the second delivery date they gave me. Suffice it to say I will be trying out Lowe's and suggesting them from now on to my friends and family. read more

Maria M was outstanding at tool rental department please give her a raise immediately she is amazing at her job and as a person in general thank you Maria read more

Great selection but be warned... If you need help loading you need to bring someone to help you. The staff is too busy eating donuts and hiding. :-( read more

I came into this store frustrated after another horrible experience at Lowe's. I was very pleased with this Home Depot. I researched the part I needed online and located it easily in the store. Two workers offered to help me, which was nice, but I didn't need it. Self-checkout was quick. I had a problem with my debit card chip, but Lizzie fixed it. It was a great experience. I have a new home improvement store! read more

I came to purchase a sink/vanity that I picked yesterday from the same location. I asked 3 different people for help and they all told me they were going to send someone to help me get it and waited for 30 min . Nobody came. Never coming back to this location read more

A great place to visit for all your home improvement needs from flowers to lumber they have it all. Ofcouse being the Home Depot its a great store, clean organized and friendly helpful employees. I cant wait to visit again to see what kinds of things i can find for my halloween decorating. read more

The Home Depot - Hardware Stores Near Me - Dallas, Texas

I was stressed about returning a dresser I had bought online that was damaged and completely unusable. Thank you to the assistant manager Calvin for helping me out and letting me take all the dresser pieces to the store and drop them off for a full refund. Extremely nice and helpful, I really appreciate it! read more

Can't never find any help inside of this homedepot. The manager even eludes you (I've called him out a couple times before too). I am usually all over town and find myself at numerous Home Depot's within be metroplex. Unfortunately, my own neighborhood Home Depot does not suffice as far as service, inventory in the garden center, and just downright good customer service. There are a few people who have a great disposition here; otherwise it is disappointing going into this Home Depot every time. read more

I see a trend in my review and the other negative reviews. Does anyone really believe the positive reviews for a big box store? Waiting, waiting, waiting. This store is never stocked with basic supplies like 1/8 in drywall and electrical stuff. At least it was clean the last time I went in..normally it's not. The most recent gripe was the flooring department...30 minutes later and the person is still on "lunch." I left unsatisfied. read more