Walk in ... find the item yourself, go to checkout and pay and walk out as finding a store helper is almost impossible. Doing things this way is good customer service as I can complain to myself and even listen to my complaints. read more

Home Depot Dartmouth do not buy appliances from them unless you can pick it up your self, they have Armour Courier services for delivery and Armour contracts out to Heritage Movers and these people are very unequipped to deliver appliances. Heritage just delivered a 300 pound Refrigerator to us in a truck with no power lift it was slid down over the back of the truck laid it down on it's side on our gravel driveway to remove the bolted protectors from the bottom before bringing it into the house, they then uprighted it on the gravel wiggling it around on the loose gravel to have me look at it and there was a large dent in one side of it I don't think you have to wonder how it happened wish I would have saved the video on our security cameras your local Garbage Truck looks good compare to what that refrigerator come in I refused to accept it. We also had a washer and dryer delivered by Heritage earlier they damaged our laundry room floor even told us and they did it, then got us to sign for no damage to the appliances as we thought and was not told that if we sign it we would not be able to claim for our floor, we are older people so now to hire someone to replace that floor I'm sure with todays prices we are looking at $2000.00 and Home Depot do not have your back. We went to Home Depot Dartmouth they put in a claim to Gallagher Bassett Canada the company they are insured with and after several weeks we were refused because we signed the slips so we got screwed good by Home Depot and their insurance company. In closing my advice to people I know and to anyone reading this is to avoid Home Depot they are not there to help you. read more

I needed to pick up a couple things and had been putting it off for a while due to Covid, but it was time. I dawned my mask and hit the isles. Stunned at the choices in the paint stripping/removal isle, I overheard a super cheerful woman helping one isle over. I waited until she finished with the customer she was helping and approached, keeping my social distance. She was super helpful & knew just what I needed. Perfect, the one star in the review - it's her. I grabbed the other item - something I had purchased before and knew exactly where to find. Navigating the store was a bit tough as I found a lot of the isles do not have arrows, no one really knew where to go sometimes. The inconsistency in staff wearing masks was a bit confusing to me. I finally wandered (not far) & found my last item: electrical wire. The signs very clearly state, cannot be purchased without associate assistance. Okay, let's find someone. I noticed the orange smock on a gentlemen about 15 feet away, I advised him whenever he was available I would need some assistance with the wire. He assured me that was no problem and continued assisting someone else. TWENTY MINUTES LATER I am still waiting, two men have been and left without getting wire, I continued waiting. I had even overheard another associate telling another customer that there was no one working in this department. I could still see the associate who assured me that he would assist - still not assisting me, but others in the seasonal department. I went to customer service desk, who were very visibly stressed and overrun with orders. There were two staff, the female was assisting one customer with her husband picking up an online order and loudly complaining to her male coworker. After standing on the customer service side and waiting for them to finish, the male associate asks if he can help, I advise I've been waiting twenty minutes for wire & just need some help. I am again assured that someone will be over and I head back over to wait. Over the following twenty minutes I witnessed a staff member walk behind me four times without asking to assist me and two other associates walk by. After fifteen minutes, I decided to pick up my phone (now at 12% battery from entertaining me waiting for almost an hour) and CALL THE STORE. After a really long ringing (convinced I heard my call ring from one phone to another along the front of the store before eventually being picked up by the female at the customer service desk, who screamed so loudly into the phone I couldn't even make out what she was saying. I asked for the stores manager. She wanted to know my concern to know which manager to send me to and I explain I have been in the store waiting for help for over 40 minutes. After a short transfer, a short conversation with a manager, one store intercom page (THE FIRST ONE) and ten more minutes of waiting, I left. I didn't even want to buy the items I had already picked up. I do not ever want to consider this store as a reasonable option for an establishment to encourage anyone I know to spend even a dime. Even in a pandemic. I am reconsidering future plans for moving to a lock-in where this would be my closest hardware store after the worst experience of my actual life. read more

I came to the store looking for flooring options and was promptly greeted by Asma at the flooring department . She had a helpful and positive vibe about her and came up with some great suggestions, demonstrating good product knowledge and patience with the several questions I asked her. 100 / 100 for excellent customer service that is rare these days. Keep up the great work Asma - Home Depot, Dartmouth take note - you're lucky to have her in your team ! read more

I do not recommend buying a washer and dryer from this place had to wait little over a month for it which was fine then got delivered to my home they set it up and said ready to go well couple days later I go to do a wash and nothing it don't work call them to hear u need to wait 24 to 48 hour to hear from a technician. And been told I can not return it ,I have to wait for a tech to come see if he can fix it well had the washer in here for 6 days and counting still can't use it .I call this bullshit never again will I buy from this company read more

Typical big box store. I prefer home depot over Canadian Tire for one simple reason. Staff. They have them, and they SPEAK to you! Alas my trip was unsuccessful, I'm not sure why a huge hardware store only carries 2 brands of light bulbs, and mostly just Phillips. Seems a little restricting to me. Their compact fluorescents don't even fit a lot of the commercial fixtures out there. The decor is the same as any other Home depot, consistency is the name of the game here. read more

The Home Depot - Home & Garden Near Me - Dartmouth, Nova Scotia

Worst service I've ever received hands down. I ordered a counter top September 24th paid my deposit and got the measurements done a few days later. The guy who did the measurements said they would be back in 2 or 3 weeks but when I called this morning (October 21st) they said that I never paid for my counter top so they still haven't ordered it yet. I would have paid for it if someone told me or contacted me but nobody from Home Depot contacted me, guess they don't want my money at all. Worst service hands down and you lost my money for this counter top installation. read more

Went to the store in Dartmouth Crossing to buy a shed.... must have been 20 people working (well getting paid) and not one of them was willing to help. I guess my 1200 dollars was not good enough. Every person I tried to get help from told me to see someone eles.. real staff would help even if it wasn't their department. I would give this store a negative rating. read more

If I'm in any home hardware type store, it's safe to assume that my day is just not going very well. I'm likely attempting to solve a problem I can't fix with tools that I don't understand, thus leading to a Home Depot adventure. While the other big boxers tend to infuriate me with apathetic staff who don't know anything and don't care, I do find this Home Depot a notch or two above the rest. The staff are generally quite helpful and pleasant, they're just really hard to find and in very high demand. So, pro tip: if you're on the hunt for a salesperson only to wait in line behind two or three other folks, your quick trip is going to take a heck of a lot longer. Brace yourself for such situations. read more

I own a house! That means I shop at home hardware places! Home Depot is a pretty damn good one. That is if they stock the items! They have what i am looking for most of the time, whether it is electronics, lumber, hardware etc. I like that they dry store their lumber indoors! (although most of the big chains do now) The staff are very helpful, and very knowledgeable, with their department. Which is fine, I like specialized staff, usually means they know what they are talking about. This store in particular, is huge, I have never had a problem with finding what i need. Now if they don't stock something, they are a pain in the ass to order in from. Losing orders, not calling when something can't be gotten, not calling when the piece has arrived. I will continue to shop here for my household building needs, but i won't be ordering things in! Keep on renovating, I will! read more

I'm kind of torn between a 2 and a 3 star. Being in a constant state of renovating something in our house we spend a great deal of time and money at this store. They have a wide variety of stock which makes it easy to get everything we need for any given project. Generally, staff are good at helping you find the right product or tool for the job. Usually we have no problem in finding someone to answer our questions or point us in the right direction. We bought everything from large appliances to flooring, tools, gardening supplies to home decor items. We have run into the occasional issue, with delivery etc. but they have always come through with resolution to our satisfaction. Our last visit is the reason for my quandry on star rating. We went in looking to purchase everything for a complete bathroom reno. We spent well over an hour on our own picking out the tub, toilet, vanity, fixtures & fittings, drywall, wall & floor tiles. There was one staff member who helped us select the correct grout & tile cement for our needs then excused himself to do something else, saying he'd be back. We finished picking out everything, ready to create an order and the guy had not returned. I stayed in the aisle while B went searching for him or anyone who could help us place the order. It was a minimum 15 minutes before B returned with someone else to create the order. Apparently the first guy had gone to supper. If we hadn't spent an hour and a half picking everything out, I would have left but we had so much time invested already. It just seemed wrong that we had to waste so much time to find someone to spend $1000+ in their store. read more

I'm a new home owner and with that comes lots of new responsibilities... and purchases. What's that, you mean the lawn doesn't cut itself? Oh, there isn't some magical person that will come in and replace a broken toilet handle for free with one phone call? Oh. Well, I guess it's time for Home Depot! This is my typical standby store, particularly this location. It's a chain hardware store, but that doesn't have to be a negative draw. It's big so it's bound to have what you need, and a decent selection of it, too (so now you can get the shop vac that suits your personal style!). They have some competitive prices and often have great sales. If you visited my house, I could show you that there's at least one item in each room that was purchased at Home Depot. But what sets aside this store from other box stores that I've visited is its staff. We've been to Home Depot quite a bit in the last few months, and some of the staff have learned to recognize us. It's surprising, and very pleasant, when the cashier asks you if the bathroom fixtures you bought last time you were there a month ago go well with your new paint job (yes, this actually happened). read more

One star for customer service today. Some chick in hardware spoke to me like I was an idiot when I asked for one of the portable bater boxes with jumper cables and a tire inflator. It's on homedepot.com for $130, but I know of no product number or what it was actually called. I just wanted to see what they have but she didn't know anything and kept getting irritated and sighing every time I said I didn't know what the thing was called. What a stupid rude b!t€h. Don't treat people like that. read more

Let me start off by saying that this would have been a 3 if it wasnt for another customer helping me out, because no one else seemed to want to! I often go here for crafting tools (never know when you need a power tool) and sometimes have no idea what I really need for the job. Thankfully there is always a very friendly customer in the area wanting to lend a helping hand!! Home Depot has all that you need to fix, tidy, renovate your home. Its the place to go! read more

Although it can sometimes be hard to find a living, breathing person to help you in here, I had a successful visit to this location on a Monday afternoon. I wouldn't try this on a Saturday...... I had to get some baseboards cut and bought and I had a really nice guy help me out. He was pleasant and got the job done fairly quickly. I was slightly underwhelmed by the friendliness of the lady who rang me through, I don't think she cracked a smile, but overall, the experience was good. I got what I needed and was completely satisfied. Would definitely go back for my next home improvement. read more

Ordered 8 NEST-E Thermostats from here and was sold defective merchandise. 3 of the 8 NESTS had clearly been opened, installed, and returned to the store, but I figured they were returned for reasons other than being defective. Upon installing them, we discovered that they did not work at all and an emergency furnace repairman had to be called. Very unhappy with this. read more

This is the only hardware place that doesn't allow dogs so they won't be getting my money. An older man coming from the lighting section ask me what I do when I go to the grocery store like I'm stupid!! read more

Unfortuneately i had to give this place a star even though i did not want to...i would prefer to rate it no star....i recently had to make a quick run inside to buy a mat for my garage...i did not expect to do any shopping so i had my little Chihuahua with me...rather than leave her in the car in the cold i put her in the cart and went inside....i made it past the door greeter without any problem...but was stopped before i passed the registers and told i would have to leave...its not like i was taking my "pitbull" in the store...its a very small chihuahua which has NO behaviour issues what so ever and was secured in a shoppibg cart...but i guess if thats the way Home Depot does business...i will not be giving them anymore business..afterall screaming misbehaved children are welcome..but i guess thats ok....you lost a customer Home Depot!!! If you care or not.... read more

The staff was super helpful. If only they were not invisible, I could probably find the stuff I needed today.

I need to fix a mountain bike. Don't ask how? I am really not even sure it will work. I decided to start with a plastic pipe. I did not need a big peice and the store sells big peices for plumbing etc.. I found a nice size scrap peice and asked the sales guy if I could buy it. He sold it to me for 1 buck. I thought this was nice sombody else might say hay it is scrap why did he not just give it to you? Well my other option is buy a new bike and thats the problem becuase I just bought this bike at the bike auction last Saterday so I am not really yet to get rid of it. read more

This is a great hardware store in my opinion, they have a lot of products however I find @ times their prices are not competitive @ all, other than that I like the fact that they offer service plans on some products. Great customer service , I have no complaints keep up the good wrk guys!!! read more

In store itself is great but don't get anything delivered. Pre ordered materials 3 weeks prior for a project. Delivery was supposed to be free but they charged us and gave my wife a hard time regarding a refund. The store changed the delivery date without notice. I called to check on the delivery a week prior, found out they changed it and had them change back to the proper day but on the day it was to be delivered they claimed it was not on for that day. Kept me waiting on site all day, three different managers and multiple emails only to tell me at the end of the day it would not arrive. Was supposed to be delivered early the next day but staff loaded concrete slabs on to of the composite and damaged the planking and it had to be reloaded. Ended up arriving mid day and my special order items were missing or damaged and would be another 3 weeks so had to make due. HD blamed it on the delivery company they sub to which was not entirely the case, regardless they are responsible for their sub. They did give me a $200 credit on 2.5K of materials which is better than nothing but didn't cover my extra cost with the contractor, time lost from work and the finished product is not what was planned. Don't bother contacting their corporate customer service, took them over 2 months to get back to me and the store manager gave them a version that was 70% inaccurate, I guess if you take 2 months to reply to a customer your memory is not that fresh. read more

HOME DEPOT DARTMOUNT - Cannot keep promises...or items on hold!!!!!! We went to our Home Depot store in Fredericton to buy tile. They did not have enough so they found enough extra tile for us from the Home Depot Dartmouth store (about 500 sq ft). The Fredericton store was told that the Dartmouth store would hold the tile for us. The Fredericton store called back 4-5 hours later to make arrangements to have the tile delivered and they were told that the Dartmouth store sold all the tile to someone else...they had put it on hold for us!!!!! They did it without as much as a call to the Fredericton store to notify them that the tile was being sold. I am so disappointed!!!!! Do not take their word that something is on hold because it will be sold to the first person who comes along even without a call to the first person they promised it to!!!!!!!!!!!!!!! If I could choose ZERO stars on the rating I would!!! read more

One star for everyone that works here minus 1 person, firstly the paint i bought from this store was defective i don't know how! but it was.. i did 4 coats of this "behr primer and paint" and it still looks like crap, now i have to buy primer and new paint from somewhere. So anyhow i go in asking for a refund my receipt and paint and photos.. they take one look at it and say no.... i search up my exact problem, multiple people same issue same paint, they respond with its not our fault. Hours and Days of hard work into this crap and i don't get a refund? i straight up said "so its my fault i bought this paint from your store and because of that i can't get my money back or anything in return" so i said screw it i'm gonna write a review about this terrible store than went to dulux paint and got new paint.. all in all, 1 paint job 400 dollars. should've been 200 Would not trust customer support to help you in the slightest bit or the paint workers.. the only one helpful is the greeter whose a nice grandpa looking fellow but even he cant get my money back read more

Today Joel Stenabaugh, Dartmouth crossing store manager showed up at the middle of the check out line and accused me of stealing from the store and referred to video of the incident from over 6 months ago!!! When I asked for a video footage he would not comment or show me the video. Joel Stenabaugh previously made a $20,000 mistake on our commercial account's windows and doors back in October and wanted me to accept the 20k extra charges for the reason the he has made a mistake on pricing after 2 weeks of having the ordered paid for in full and awaiting delivery. Also in another occasion we refused to receive some boxes of damaged laminate floors and dropped off the laminate in to the store. He chose to embarrass me and our company in the public line up, defamation my character and accusing me of shop lifting to refuse service to me today due to his mistakes towards our big orders in the past! I am not what we have done wrong as paying customers for years but I am bringing this up so other small or large customers get to know the real Joel Stenabaugh through his treatment towards us. I have taken this to BBB, and to Home Depot National and Home Depot Foundation and also in the process of consulting with our lawyer to look into punishing Joel Stenabaugh for his poor behaviour towards me and ultimately our company in such public and humiliating way. Good to know the level of loyalty if you deal with Joel Stenabaugh. read more

I used to buy my paints at Kent, until they changed ther brand line, and I found the coverage to be tarable. I started buying all my paints here and was verry satisfied, untill this may long weekend. A year ago I was going to stain my deck,they told me what was best but I shouldn't stain new presser treated for one year, thats fine I made the purchase and kept the product at home. This long weekend I thought I'd tackle the now graying deck,and needed just ONE more can. So on returning for another they tell me teir "best"stain was discontinued due to environmental resons, but had a matching replacement,"of now lesser quality" same brand and Culler, well it covered like water, the wood soaked it up and you could see right threw it. Terrible!!! It didn't cover anything! It would take 3cans at $40 to make 1of the old cans. I was verry up set! So I went back to complain and the home depot said they can't do anythig for me, I would have to call cil or buy the new replacment for more money. I said wait!!, you said yesterday that this was the replacement! Thay said no thats not right, and still refuesed to fix the problem that they now are absolutely in part to blame! I'm not happy at all!!!! read more

I arranged for door installation thru the home depot Dartmouth a year ago. The door quote was a nightmare. I had to "hound" the estimator to get any kind of information. I wanted a garden door, one door opens, the other side is fixed. Was told i couldn't have it, opening wasn't big enough. I was told that i could only have a sliding door...OK, i guess...but not what i wanted. Always thought that if something you want is bigger then the opening, you make the opening bigger...guess home depot doesn't have saws. After the wait for the ordering and door manufacturing etc...the installation day arrived. A group of men arrived to install, turns out one of the installers has not to be on site because of safety issues. I find this out later. Another installer told me he had never installed a sliding door before...instills me with confidence. Guess i shouldn't have been surprised that the door leaks, from day one...every rain, just about... So, we are a year later, door still leaks, i have gone through three home depot contractor companies trying to get it fixed. I have discovered that it is very much a "not my fault" company line. My laminate floor inside the door is buckling and swelling from the moisture. My molding is stained from water. We are still waiting for the repair to be done...a year and counting.... read more

What a piece of shit store. They delivered a defective patio door - numerous dings, plus the trim over the glass was warped. I go in with pictures - a manager tells me someone will come by on Tuesday (this was a Saturday). No one shows. No one calls. Two weeks later I call - oh, we'll look into it and call you back. Still nothing. read more

Bought two sets of rope lighting three weeks ago. Installed yesterday and one set didn't work. I did not keep receipt but had oiginal packaging including Home Depot Bag. I used credit card to purchase so I thought I might be able to replace the one set. Spoke to Kyle in lighting by phone, he said "no problem bring it in and we will exchange it, staff up front are good with that, just show your credit card and they will track purchase." I went there today at 12 noon, went to lighting and picked a new package of lighting, went to front cash and told the lady what my problem was and showed her original purchase in Home Depot bag. I didn't get her name unfortunately, she said, " so you just want to exchange?" Didn't even want to see my credit card. I was in and out in 15 minutes. GREAT SERVICE HOME DEPOT. That's what it is all about, SERVICE. I will be back again and again. They did not know that I am a Realtor and give my clients Home Depot gift cards as a House Warming Gift. I will continue to do that. read more