After becoming far too familiar with this Home Depot, I have to say this location has really grown on me. The layout is weird. The roof is the garden center, but there's no way to get there without exiting the store and taking the elevator to the roof. But once you know, you know. It's a "small" location, but still much larger than flatiron. It'll probably have most typical things you need. Home Depot also has a pretty accurate inventory tracker on their website, so you should be able to see what's in stock before you even show up. (It does seem like most of the negative reviews are for online preorders). I just recently went, and they have a lot of Christmas in stock, including the viral twinkle tree that always sells out. read more

Terrible 2nd time experience with a delivery . Paid for it , never receive it , have to deal from one to another associate by phone and at the store . I had a time sensitive project to finish and they all make me wait more than 8 hours and solve cero . If i have the chance to avoid this company , i will . The adveirtaising in tv is pure bulls... i was at the store trying to solve the situación and they treat me like i was lying and waisting their time . Never again if i can . read more

Worst layout design of any Home Depot. Lack of stock on key products. Avoid at all cost. read more

Keiran was kind, helpful, and informative when helping me select the right lightbulbs for something in my new home! Thank you!

Better wait times trying to buy a Rolex at retail. Everything's locked up, scanned the QR code for help and asked multiple associates yet no one was able to help me access a simple reciprocating saw in legit 20+ minutes. Left after that... read more

Curbside pickup is a joke. Used the app, no one ever came out to give me my item. Called the general number, had to wait 5 minutes for someone to pick up, the guy asked me for my order number as if I hadn't checked into curbside pick up online, then put me on hold for 2 minutes. Would have been way easier to just go in and buy the product without curbside pickup. If I had just used the app without calling I would have been waiting all day. Also they let people park in the three curbside pickup spots even if they aren't picking anything up. Bad process all around. read more

I gave this Home Depot a one star review years ago, but they really cleaned things up. New staff is helpful, friendly, the ladies at the returns desk are the best. They always recognize me and make me feel welcome. read more

Not sure why the ratings for this location is so low, it's your standard Home Depot with standard employees. Not any kinder or ruder. Has restrooms, as per usual for Home Depot. Don't be afraid to ask for help, you might need to ask several people because sometimes people don't know what they are doing, but again, standard Home Depot lol. I like to check the items I'm looking for ahead of coming and check if they are in stock before I arrive. read more

Why we choose the store next door which gives the delivery 7 days later than Home Depot ? Here is our memorable experience: We checked the store BB, the delivery of a fridge was 12 days which was disappointing. So we tried Home Depot in hope of faster delivery. First, we asked the staffs near the cashier for help. The staffs asked us to go upstairs and claimed the associate would come up to help. After 20 mins, obviously no one showed up. We tried the second attempt, my hubby went up and I stayed with the cashier. expectedly no one show up. I told the staffs again that we got the model number but we need to know the delivery date. Finally the associate appeared another 15mins ! hurray ! The associate typed in the model we provided, and we went through the process of ordering. He typed the zip code wrong with a space and he kept saying it's not a valid zip code and walked away?! (Our zip code is just next to the store location!). When we provided our address, he shouted: spell it! (His store and our building are on the same road!) In the final process, we needed the COI (the insurance certificate for delivery). He said he never heard about it. We further explained it's necessary for our apartment building. He still insisted "out of my knowledge"!!! finally he called his coworker and confirmed we were right and we needed to call the next morning to get the COI. After loads of his ATTITUDE, we gave this store up because we have no expectations on the after-sales-service! When left the store, my hubby told me that the associate was the first staff we approached to call for assistance! He was the Assistant Manager! read more

An absolutely horrible experience. I attempted to rent a carpet steam cleaner. The rental center / pro service desk phone numbers were not answered after numerous calls. At the store, after waiting about 20 minutes, employee Shirmian came over to "help". After eye-rolling, she briefly fiddled with the computer and promptly gave up. While there were numerous cleaners available to be rented, she refused to put any effort at all into assisting. Given how horribly rude she was, I left. An extremely disappointing trip, given the employees at this location are usually very helpful. read more

This Home Depot gets pretty lackluster reviews, but I've always had a perfectly fine experience. Parking is plentiful which isn't always the case in downtown JC / Hoboken. I suppose you couldn't have a Home Depot without a parking lot, but in any case there is a parking deck with plenty of spots. I usually visit for the garden center. There is a small selection of plants downstairs, and en even larger selection up on the roof. And then there are several aisles filled with gardening needs (tools, planters, grill stuff, etc). The Loews in Bayonne has a much better garden center, but the selection certainly isn't terrible. There are lots of fresh herbs, and they had a great deal on large palms -- $25 each. I wish there were more hanging planters or green plants. Most of the current selection is colorful florals and there were barely any hanging planters. But, as we head further towards summer I'm sure there will be more. Crowd control was decent and they had a security guard up front directing people in, or to their place on a waiting line. Once inside, it was a little confusing finding a place to check out, so maybe they can mark this more clearly. Overall, while the selection might not be as huge as some Home Depots out in the burbs, but I'm able to find what I need (or at least a similar version of it). Looking forward to revisiting throughout summer so I can see what new plants come in stock. read more

The Home Depot - Hardware Stores Near Me - Jersey City, New Jersey

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Just left this store. Needed help with paint. Individual tells me all colors for painting metal doors are white. He hands me a can where color is grey. I show him where it shows color & says all white colors. There was definitely a language barrier... said thank you & walked away after couldn't get proper answer. read more

It appears like the store is more worried about loss prevention than customer service. No help available in the aisles to ask questions. You go to customer service and the employees act like you're bothering them. Now go to self checkout and you have a swarm of employees looking to 'assist' you, even after you decline their help. After I finished paying and left the store, my cart started beeping and several employees had to come scan my cart so I could leave. An absolutely horrible experience! read more

It wasn't good return policy stinks they tell it's 90 day return policy and a 30-day satisfaction guarantee which is all Bs I'll just give you a brief overview of my situation what a shower heads Waterpik type half the less than a week stem broke off the shower head returned it I must say that I didn't have the original packaging but I had the receipt the first guy at the return desk accuse me of breaking it and I didn't have it the original packaging after about 10 minutes of back and forth I asked for a manager managers took longer than a half an hour to get to me just to insult me basically you said I lied I used tools on the install when the install instructions State I can use a pair of pliers and not overtime now I'm not bragging I've been a maintenance electrician and mechanic for over 30 years I think I could handle tightening A fitting but the manager accused me of lying and tell me I should tell the truth my response was are you going to credit me or allow me to return it three times he stated that I wasn't telling the truth on the 3rd of that we finally conceited and did credit my account just to let you know when you in the Home Depot states that you got satisfaction guaranteed it means they're satisfaction as I said let the buyer beware . read more

They are hard up for employees and hire the rudest, no experience, no idea of any products, no one to locate for assistance......50 migrants in the parking lot panhandling.....Lowe's is much cleaner and friendlier! Sorry HOME DEPOT you lost my account in Jersey City! read more

I paid extra for a 2 to 6 pm delivery window. Waited, called customer service to confirm, they re routed me to call the store and no one bothered to pick up the phone. No notification text or phone call. Absolute trash customer service, read more

Home Depot has subsequently initiated multiple safety measures and community support, as follows: Limiting the number of customers allowed into stores at any one time in the U.S. and Canada. Promoting physical distance practices in stores via marking floors and signage. Eliminating major spring sales to avoid high levels of customers. Distributing thermometers to stores and distributions centers for health checks before employees begin work. Having as many support center employees as possible work from home. Further, Home Depot has implemented the following actions to support employees: Adding 80 hours of PTO for full-time hourly employees and 40 hours for part-time employees, to be used at their discretion. For employees age 65 or older: 160 hours of PTO for full-time hourly employees and 80 hours of PTO for part-time employees, to be used at their discretion. Providing PTO for any employee who has contracted COVID-19 until released by a physician. Providing PTO for up to 14 days for any employee required to be quarantined by a medical authority. Providing additional bonuses to hourly employees ($100/week for full-time hourly employees and $50/week for part-time hourly employees). Providing double pay for OT hours worked by hourly employees. Extended dependent care benefits and waived co-pays. Home Depot is also supporting communities in the following ways: Prices for product categories in high demand due to coronavirus were frozen weeks ago. Shipments of all N95 masks have been redirected to be donated to hospitals, healthcare providers and first responders. Donating millions of dollars' worth of PPE and other products to hospitals, healthcare providers and first responders. Prioritizing order fulfillment for hospitals, healthcare providers and first responders. Lastly, Home Depot has expanded their delivery services. read more

I didn't think the score for this place would be so low lol Home Depot is one of those spots where the only problem there comes about when you're checking out...unless, you need someone on the floor. Then it sucks. But here, I've been in and out. I took two stars because you gotta get your plant game up. When I come in for some venus fly traps, there better be venus fly traps. Naw, but for real, no problem from me...there could be a dedicated person at the key maker thing though. And venus fly traps. read more

I had replacement windows installed in my 1870's home in JC. They did an amazing job. The installer was very skilled and HD was very communicative. I also had custom blinds done. I wish I could remember the employee's name who helped me but she was amazing too. I love my blinds and again HD was very communicative. The installation was smooth and very professional. read more

Smaller Home Depot located right next to the Holland tunnel. Make sure you pay attention to the signs pointing towards the entrance or you might find yourself headed straight into NYC. Late spring is a great way to come since they have a beautiful rooftop garden shop with a nice backdrop of all the tall buildings in Jersey City. read more

I rented a truck from penske what a nightmare I was charged $.99 a mile my bill was $2600 for one week it was supposed to be $1000 people at Home Depot didn't even care they were saying they don't work for Penske and I was back-and-forth with customer service no one even attempted to help me the worst Home Depot ever seen as far as customer service read more

The Home Depot - That's them not helping Customer - Hardware Stores Near Me - Jersey City, New Jersey

Left the city and shopped in Home Depot Holland Tunnel on 12th Ave in Jersey City because the stores in Brookly and Queens had such poor reviews and the Manhattan store a parking, or lack there of. I needed a car to get my purchases home. Also when I had something delivered from the Manhattan store they left it around the corner from my apartment on the sidewalk. $1300 of new bathroom fixtures. Good thing someone from my building saw them along with my name on the label and I could retrieve them before they were stolen. Jersey City Holland Tunnel is one of the best Home Depots that I have been in. Not crowded, and surprisingly had every item I was looking for. But best of all was the staff. They were comeptant and happy to help. And I have been in a lot of Home Depots. Worth the Holland Tunnel Toll. read more

A nice new store between the exit and entry to Holland Tunnel. Bit of a wobbly parking garage floor above the store, and moderately good signage, but the store itself is well-lit and spacious below. Not so fun getting out of the store (went outside and almost run over by someone driving the wrong way on the one-way). But there aren't many sales associates to help at times... And the signs aren't always helpful... read more

I waited more than 30 minutes and after asking 4 employees for help cutting some wire ...I had to.leave store and look for some other place to get the necessary materials to complete my job read more

Izzy, Nydera, Akbar and Eileen were super friendly and helpful. Izzy is a great role model for the entire staff. Thank you all for taking excellent care of us! read more

To begin with, I made an order for a gazebo. They canceled the order. Then I made the order again after a month waiting for the day of delivery. They told me that the order had to be canceled because the product was damaged in the transportation. They did not offer me a replacement. they canceled it I ask to speak to a supervisor they left me waiting for an hour when she say my supervisor going to talk to you they hang up the phone For me personally, it is the last time I buy in online at home depot. I waited for the gazebo for a month and it never arrived if I need to buy in the future. I buy it in another store, there are many and with better service. read more

How long and how many customer service reps does it take to check out here you ask? Half an hour and 6 customer service reps. To buy a pot. No thanks. read more

Easy return process. Only use self-checkout as staff take a while at the register. They have a popcorn machine next to the entrance, so good luck saying no to that. The logistics to the entrance are extraordinary as the location is next door to the tunnel. You literally feel like you're driving into the tunnel. Then you merge with Home Depot traffic and go up to the parking lot. Carefully not to miss the entrance or you'll end up in NYC. read more

The Home Depot - Free popcorn - Hardware Stores Near Me - Jersey City, New Jersey

Absolutely horrible service. Attempted to move forward with a small project for my closet. All I wanted to do was pay so i waited for over an hour after being told what time to arrive (the day before by another agent because my agent was out for the day). Agent was out for lunch. Okay understandable. But when she Came back, she Ignored me for well over ten minutes and then told me she had another appointment which is fair. But legit she just needed to confirm the project and take my cc number. Because that's so hard to do. Absolutely disgusting. I guess I should've already known the type of service ppl would get from Home Depot. Service is subjective and idk it's was pretty shit for ne read more

The gentleman from plumbing secession is awesome. Usually I just use flex seal to fix the leak. He introduced me to a range of things.

Just like any other Home Depot that you will find in this country. Same decor, same products, and same services... read more

Well. I must say despite the reviews of this Home Depot. John in the window doors section made my experience pleasurable. Knowledgeable. Efficient. Thanks Well after a great job by John. I had a horrible experience with door pick up. First it was a Thursday. It was moved to Friday. They lost the door We returned Saturday. It took them one hour to find it. My guys are hourly. So the costs went up higher than expected. It went from a great experience to one of ineptitude. Will try to avoid this store in the future. read more

I looked for a filing cabinet online and was routed to this store spending my afternoon to get here. Once here I asked "where is home office" and the somewhat annoying associate said "we don't have these only online to buy". I said "I came here to specifically see these items" and they said "too bad we never have them just online" to which I responded "too bad as I'll never come back to Home Depot as I can order fully online elsewhere" and they were fine with it read more

I went to HD looking to start a renovation of 2 small bathrooms I was told that they are partnered with Re Bath who does all their bathroom renovations.I made an appointment with Re Bath to come over and give me an estimate for a total renovation of both bathrooms. The sales rep said they do not use anything from HD and would not install any fixtures from HD. read more

ERIC WAS LOVELY! I had no idea what I was doing; we just needed a new fridge and needed assistance with delivery and everything. He walked me through the process and offered to set up the delivery window with no additional charge! He WAS BEYOND FRIENDLY!! read more

Just got off the phone with "customer service" about an inquiry and there's no customer service at all. Very rude employees and unprofessional service. read more

Went to paint department to get deck paint. Got frustrated when the lady at the paint department insisted that the colors was for a stain (it was a solid color), outdoor use only ( can said interror and exterior ). Train your staff better!!!! read more

They have things that all Home Depot's have. Only issue, is that the staff isn't always that knowledgeable. Many don't have the experience and hardware knowledge that the commercials advertise. Oh well Have Fun. read more

Tried to buy a grill at this Home Depot today. The associate in the grill section told us she would go upstairs and bring it down for us. We proceeded to wait for 40 minutes with no sign of her. Anyone else we asked for help either told us to wait for her or sent us on a wild goose chase to a different part of the store. Eventually we were directed to go outside where the purchasable grills are. Took about an hour and a half total to purchase a single item. Still no sign of the original associate. read more

Wanted to purchase 18 boxes of a particular wood flooring. 6 employees at customer service, standing around talking to each other and not helping customers. But this is not why I'm writing this review. I went to 440 Home Depot and they said Holland Tunnel Home Depot has what I was looking for. When I told Holland Tunnel Home Depot customer service this, all they said was, "Well, we don't. We don't have it within 100 miles." And I responded with, "So you're telling me the website is inaccurate?" She said, "Yea." My problem is.. Home Depot, you are a huge corporation who can't keep track of their inventory. Please don't bother having a website if you can't be up to date on the customer website and the internal inventory search. Also, you might as well replace employees with robots and use their $10/hr to improve your computer systems. read more