Don't ever use Home Depot!!! I got a 24 month Deferred interest loan. I have never had a loan that started interest from day 1 and then tags it on at month 25. I went to Kingsport store to pay it and this nice young man tried to help me. This rude and condescending ugly girl with black hair and glasses came over and acted like I was stupid. When I took my card from her she got offended and told me to leave. NICE CUSTOMER CARE!!! I will take my business to Lowe's from now on and hope the "Customer Service" bitch chokes on that!!!! read more

The curbside pickup service is highly disappointing, reflecting a combination of laziness and an assumption that customers will eventually choose to enter the store. While it can be argued that the Customer Service department is often busy, this is not always the case, as it happened to me before. Having competitive prices compared to other businesses should not diminish the importance of quality customer service. My use of Yelp extends beyond merely criticizing businesses; I also appreciate and highlight positive experiences. In this instance, if exceptional customer service is a priority, this location may not meet your expectations. I have painstakingly documented my entire experience while waiting. It appears that I will now proceed to enter, as their implied intention might suggest. Update; Five employees standing at the customer service counter. "I didn't hear it go off." read more

Went in to pick up an online order. Super nice gentleman directed us to the returns desk for online order pickup. Older lady at said register told me I needed to go to customer service, at which time I advised her I was sent to her. Her jaw dropped as she turned to her coworker and told her "Can you believe they sent her over here". At which point the coworker opened a cabinet behind her and got my order out and gently handed it to me, all while grouchy old lady took my phone out of my hand with the pick up code on it and went to another register without letting me know what she was doing with my phone. It's really simple... if you aren't a people person, you may not want to work in retail. I hope your day got better!! (My order was directly behind you in a cabinet. All you had to do was look). Store was great, this employee was a terror. read more

Appliance Purchase ! Purchased a Maytag Washing Machine; a 10 year warranty was on the front of the machine. 2.9 years later, the machine failed. Contacted Home Depot on same day as failure. The Manager of the Kingsport, Tn. store ( Brian) routed the call to Maytag. I spoke with Maytag who laughed at my Disabled Veteran comment and continued to laugh when asked why ! Maytag immediately denied the claim for motor failure under warranty. Home Depot Customer Service did the same without either company ever looking at the machine. To make matters worse, the machine sold to me was different than the one delivered; completely different machines with the delivered one being a cheaper model. Home Depot has refused to acknowledge the fact and has said, in essence, eh; sue us. We're the big company, you don't have anything to stand on. So, I'm taking Home Depot to court for FRAUD, Material Misrepresentation and Breach Of Contract. read more

We purchase a lot from this Home Depot. Service is not always good but the store has a wide selection of products to choose from and everything has been satisfactory, read more

We recently bought a dishwasher from your store. Things went well at the store. Delivery was a huge problem. The installment of the dishwasher wasn't done correctly. After the installation the kitchen faucet only had a small stream that would come from it. They should have checked everything before leaving. I called Home Depot in Kingsport and told them someone needed to come and fix it. Had an appointment but no one showed up. I made several calls to no success. Finally I was given a date. Didn't think they would fix the problem, called a plumber. He fixed it. Now plumbers don't come cheap, but after weeks of waiting we just needed to get it fixed. Well that wasn't the biggest problem. After the dishwasher was installed, bugs were crawling on the dishwasher and counter top. Now we have never had bugs and this was awful. Don't know what they were hauling in the truck that brought the dishwasher but I can say one thing they sure brought the bugs in. I was furious needless to say. Had to call East Tenn Pest control, sign a contract for a year and 50 dollars a month. I have proof of what I'm saying. I will never purchase anything from that store again. It's been a nightmare. read more

We bought a toilet and the man that waited on us was extremely nice. The man that helped load it was very nice he waited with me while my husband went and got the truck. My husband is a talker and while he was talking to one of his friends this young man stood there and we had a real nice conversation. I don't know this young mans name but he told me something his grandmother had said to him which was very wise. To this young man thank you so much for your patience. Thanks home depot for having such nice employees. read more

Great experience rented a Penske truck in Texas and had to return it at this location. Went very smoothly and great people assisting in the checkout. Also easy to find for those not familiar with the area. Thanks see you soon read more

Home owners Beware!! Home Depot Promise (Don't believe it!!) From there website.. Should you decide a professional installation from a licensed contractor is the way to go, rest assured knowing The Home Depot stands behind all installation work to make sure the project is completed on time the right way. All independent contractors carry the appropriate licenses and insurance for their areas and undergo thorough screening and background checks before they become a contractor affiliated with The Home Depot. We stand behind their work and provide at minimum a one-year service warranty on all installations. When we choose a specialty or general contractor for your installation, you're in good hands. So sit back and enjoy the process. You'll like seeing the progress made during the installation and revel in the finished product all the while knowing that The Home Depot is there to make sure you get a great installation experience and are a happy customer. So here's my story. I requested a privacy fence installation quote from Home Depot in Kingsport TN back in the end of April 2021. A salesman for Brookview Renovations (Chris Elliott) contacted me and was very responsive with me in getting the quote out to me once he reviewed the property. I discussed with the Chris Elliot on a installation date in Mid June, (6 weeks out) so I could be onsite for the installation. He said it shouldn't an issue. Once the contract was signed and the payment went thru to Home Depot, Everything went quiet. I live in Michigan and took time off from work to be there for the installation of the privacy fence at my second home in Mid June as discussed. I called and left messages with no response, I contacted the manager at the Home Depot store and it turned out that the materials were delayed till mid July (Not Home Depots fault). But no one from BROOKVIEW RENOVATION returned my calls about the materials being delayed so it was a wasted trip down. By mid July the installer from BROOKVIEW RENOVATION called me with 48 hours notice that they had the materials and were scheduling the installation date in 2 days (I was unable to make it since I was already scheduled to work during the installation days). Since I couldn't get the time off from work, I tried to work with the installer via phone calls and text messages. In the end They ended up installing the privacy fencing in a HOA sanitary sewer easement area of the property. The fence installation is clearly in the protected area. I had already supplied Chris Elliot (Salesman) with the approved HOA plan and the sent the installer a copy of the property land survey that clearly showed the protected area). The privacy fence is approximately a 1.5 ft off the property line (Stakes were still in property corners from the survey). The protected easement is 7.5 feet. The plan I gave them was already approved by my HOA so there was no reason to change it. Since they changed the layout they didn't install all the fencing Roughly 9 ft less at a cost of $40.00 a foot. I have reached out to the contractor multiple times with no response. I have talked to the Home Depot store manager and it seems the store is very hands off with the installation process so you are on your own to deal with the contractor they provide you with. Hopefully this will help others who are looking to have a installation job done. I strongly suggest not using the Home Depot for your installation job. I also called Corporate and all they would do is forward my call to the local store that I purchased the job thru. The fence itself is beautiful. To bad the Installers business is so terrible to deal with. I only wanted the job done right! - Troy G. read more

I need help with a tiny craft project that need very tiny LED lights. I wasn't sure if I had connected it correctly. As I entered the store I immediately ran into Russ, who was available and took the time to show me what was wrong. Wow! What a super great person! I joined Yelp just so I could post this review. Fabulous customer service!!! read more

BUYER BEWARE!!!!! This Home Depot fails to provide itemized receipts on Anderson Window purchases!!!!!! They have deceitful window purchases practices by failing to provide this even when asked. They lie that they can not tell you how much each window costs or that they have no idea how to calculate the cost of the total amount!!!!! DO NOT TRUST THIS DECEIPTFUL business practice!!! Also they gloss over the warranty telling you that they will send it but they really don't want you to read it!!!!! Just about every other windiw store has a better warranty ..... that's"s why!!!! If you ever have a problem with the warranty you will run into an issue.....the need for an itemized receipt and they FAIL to be transparent and to provide one e ever even after going to the corporate level!!!! That person who sold me the windows is a big liar when he says he can't tell me how the bill was calculated!!!!! What a snake!!!! read more

Customer service is awful at this store. I've been to shop at this Home Depot before leaving happy with my visits. Today was not the case. One of the employees said he would assist me with my purchase as soon as he was done with his current task. When he was done he looked at me and left the isle There went 10 minutes of my standing there waiting and 30 plus minutes in the store. I will no longer consider Home Depot as reliable and take my business to Lowe's in the future. read more

Thanksgiving of 2018 my spouse and I visited the Home Depot store in Kingsport, TN, seeking an estimate on the cost to finish out an 1100-square-foot space in our future TN home. The pro account sales associate handling the contracting said he would send us an estimate. We gave him our contact information and never received a reply. Disappointing. read more

This store is a well oiled machine. The store associates are caring and well informed, I can't speak more highly of any business. Pat in customer service is an absolute blessing. She went above and far beyond the call of duty to help me with my order, 10 out of 10! read more