Absolutely worst purchase ever! If you have a complaint don't expect it to be resolved quickly if at all and expect to work with mediocre salespeople and incompentent & untrained delivery people. I bought a washer & dryer on Black Friday, the soonest they could deliver is 1/10/17. That is a 6 weeks and 4 day wait. My LG appliances cost $1781. I was super excited to finally purchase the W/D of my choice. I specifically told the salesperson (a dept supervisor) that my laundry room was on a 2nd floor. She forgot to add it to the delivery notes but reminded her before I left. It was not added. The day comes for my delivery. An automated system called me and gave me a 2-6pm window. The technician called at 5:15pm. He arrived and dragged his dolly up my carpeted staircase without concern. He ripped my washer hose out of the wall, allowed the water to drain everywhere and tracked the water and lint onto my carpet. He never asked for a towel. When removing the dryer he nearly slipped and lost control of the unit going down the stairs because the carpet was wet from his washer removal mistake. He dragged and clanked each new machine up the stairs without any care. When installing the washer he had great difficulty with the hoses. He ran the washer to test it. When installing the dryer he realized he needed to connect the dryer hose to the washer hose with a Y joint and disconnected the water hose while the washer was running. During the washer/dryer hose connection process, the washer began to drain and spilled all over my tile floor. Again, not asking for a towel and this time, hiding his work from me because I was standing in the hallway, watching him work. While testing the dryer he opened and slammed my door a few times and connected a 2 foot long duct that pushes my dryer at least 8 in off the wall. I own a new home with a laundry room specifically designed for W/D. After all this he had the audacity to ask for a 5 star rating on his customer survey. When I went to Home Depot to complain, all they could do was call the delivery company that never contacted me to reschedule a 2nd appt on the poorly installed W/D. I have always made contact with the 877 complaint line and the local store for updates. No one has cared to call me or fix this problem. I highly advise all customers to spend their money and piece of mind with another home improvement store. Home Depot will not help you or consider your dissatisfaction their concern. **I went to speak to another home improvement store and they had a set of the same brand ready for delivery in 2 days. *******CUSTOMERS BEWARE******* read more

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I have been up to this Home Depot twice today. The first time I went with my dad because he needed to get a product and I needed some keys made. The website said that there were 6 of the particular items my dad was looking for and when we arrived there was only one and it was broken. I got my keys copied by a younger guy who messed up 2 other keys during the process and had to do them over. When I got home NONE of the keys worked! I went back up there and got them remade AGAIN and sure enough the copy of my house key still didn't work!! I dont know what's wrong with these people but I can definitely see why this store only has 2.5 stars. Corporate needs to come see whats going on at this store. Update: For anyone who's interested, I ended up getting my house key made by the Minute Key machine at Lowe's and it worked perfectly. Better key designs as well. Just go to Lowe's instead. read more

an employee name Johnie was super helpful, that guy wasnt messing around trying to help me with my situation. he actually took a personal interest in my problem. he impressed me and my dad. they need more employees like Johnie!!!! read more

Yeah, this location needs some help. Not the best selection, but I've had good experiences each time I've gone, so I can't complain. The store doesn't do nearly the business that the Lowes does, a mile down the road. Probably due to location, but they are building new I-35 exit ramps that might change the game. Here's a tip for HD - build an entrance off the access road, where there would be one normally. Because if a potential customer drives by, thinking they're going to be able to turn in from the access road like they should, they'll have to drive another mile down the road and U-turn, driving right past Lowes in the process, and who knows - maybe that's where all your business is going. You're welcome, HD, for the valuable tip. Feel free to msg me after business improves so I can give you info on where to send the Home Depot gift card thank you credit. read more

I've never experienced bad service here. Granted, the only departments I visit are Paint and Garden. Their cactus/succulent collection is very hit or miss. Sometimes they get some really cute ones, other times they're all nasty looking. Please get rid of those spray painted ones. They're hideous. The other day it started raining on us and we had a basket full of garden shit like sand and potting soil and even though there were two of us loading up the trunk the kid came out with an umbrella and helped us load our stuff. Thanks, kid! read more

The Home Depot - New succulents! - Nurseries & Gardening Near Me - Kyle, Texas

This store had gone way down hill. I had called to see about ordering some Zoysia grass pads. I was told by one guy on the phone that he had a pallet of Zoysia and a pallet and of St. Augustine. I rolled in to see if it was the type of Zoysia I was looking for. As I am walking toward the pallet, I over hear one of the guys bragging to his co worker about how many times he had been arrested, which is not something you want to hear when you are shopping in a store. I then asked a Hispanic woman with short hair and glasses who was watering plants about the grass she had and she replies, "If its not there, we do not have it." She had this clueless look. I asked her, "You do not know do you?" She replied, "I do not know what it looks like," If you have no clue, do not try to answer my question. She could have easily looked it up in the computer and gave me the correct answer. I walked out upset with the incompetence and the rude service. I noticed the manager's number on a sign. I called the manager and left him a message. The manager never called me back at all. I did go back a few days later and found that I could get zoysia grass; but, it was a special order. I wrote down the number and went to the special order desk. There was a young girl and another young guy at the desk. I asked, "Could you please tell me what the minimum order for this part number." The young girl replies, "I can not order it till Tuesday." Gee, I did not ask you when you could order it. I asked what the minimum order was. I asked her again and she says, "1 pallet and I think 170 pieces come in a pallet." 170 pieces at $1.59 a piece is over $270. That is MORE than grass farms are charging, which is completely incorrect. Thanks but I will stick with Lowes or if I do need to hit Home Depot, I will NOT be going to this one. read more

I need several pieces of metal conduit and needed to know if they could cut it. The guy was very rude and outright told me he was too busy to help me. Since he was too busy, I went to Lowes where they could help me and answer my questions without feeling rushed or talked down to. read more

Had a consultant come to measure windows and replace my old ones. This guys was a complete jack ass. He didn't explain ANYTHING that was going on. Didn't tell me what type of windows. Options. Nothing. He didn't even measure my bathroom window he just said "oh yeah I know the size of that one." Uh. Ok. asked him, about 20 minutes into the measuring "so are these considered custom windows?" And his response was a chuckle and, "yeaaaa, what? Did you think you were going to get like $200 windows or something?" I was fucking pissed. I'm surprised I didn't kick him out of my house but my husband came home and handled him. Amazing, he started acting right then. I wish I remember the guys name but he was older and bald. I make more than that guy so I'm not too concerned about custom windows. Just tell me what the hell is going on. No respect for women obviously. read more

Trying to ask any associate for help is like herding cats. They'll either say it's not their department and don't bother to help you find the right person. Or they'll pretend to call people while you wait like an idiot for 30 min. Which by that time you're over it and leave. Pathetic customer service. read more

Dropped in to return an item. The process was quick and easy. The only thing I saw was that the story is kind of hard to get to and there's no direct access from the service road that I could find. I briefly walked around the store and was able to find the items I was looking for relatively easy. There was plenty of employees there to help if I had any questions. read more

It's a home depot...really not that impressive, but yet nothing horrible. The staff was helpful - when I could find it. They don't have a huge variety of things, but one must remember it is Kyle...not a booming metropolis. read more

Employees avoid you at all costs. You can flag one down and they say they will call someone from the department. They are usually pretty rude about it in my experiences but they do it. Then no one answers the call ‍ read more

My experience at this store was with the tool rental section. I would have just given one star but I was offered a partial refund for my negative experience here. I went here to rent a tiller. After using the tiller for a couple hours the screws came loose and I believe a pin came out also. we had to drive back into town and change it out for another one. The second tiller also hardly worked. I ended up going to Tru value in San Marcos and renting a tiller for half the price that home depot charger. The home depot tiller hardly broke up any of the dirt. We were offered half off the original price otherwise I would have just given this store one star. I wouldn't recommend this store. By the way Lowe's gives military discounts to those with a valid military ID, home depot does not. read more

We rented a Penske moving truck with a car carrier here, and Bob In the tool rental department was awesome! He was very patient with me explaining everything. He also took the time to show me a YouTube video about how to hook up the carrier. It was at least 100 degrees outside and even though he technically wasn't allowed to hook it up for me he stood out there and guided me through it. And when we went back inside to finish up the paperwork, he gave me a bottle of water because I'd been sweating so bad in the sun! I work in customer service and I was so impressed with all the help Bob gave me! Also, Bob had a couple of coworkers with him that were also very helpful and kind! Thanks so much!! read more

Order number WA29283489 My husband ordered online for a item that was in store. He picked it up and once opening the box the item described was not in the box. The drill gun was scuffed and bigger then described with a different type of battery! Went back to return it the young lady Andrea didn't look at the item at first she stated that it was in a closed box and after my husband showed her she still said it looked the same even with scuff marks all over the drill gun. She said she couldn't tell the difference so she told my husband to go get another one. Once the item was pulled he showed her the difference! Then she said "oh ya"! There is nothing but kids that work here and everyone (5 people) in customer service/returns were having there own conversation with out trying to help us out or on there phones. HORRIBLE! Home Depot is a mans mall they should have people that know there products and not young teens working! read more

Thank you to David in Appliances for going extra mile late on Sunday, when the shelf was empty you checked inventory and quickly provided the 4 wire dryer power cable. THANK YOU FOR EXCEPTIONAL SERVICE !!! read more

It was the most miserable experience ever and we still aren't done dealing with it. They sent people to take measurements so they could let us know at the store what fits before we order it. We went in to pick our trash compactor, new sink, and stove top. We paid to have it all installed by your contractors. First they show up and tell us the trash compactor won't fit and they can't remove the old one. I worked on it when I got home from work and finished doing it myself at the end of the night. Then they come for the stovetop and also tell us we can't install the one we picked because it doesn't have a downdraft and the house would be breaking code. Why wouldn't the person that measured let y'all know that so we know that we have to pick a stove with a downdraft. Reordered that and it's quadruple the price and it is on backorder until middle of December. And now the sink, which they also measured, guess what? It didn't have holes in it so we can put our faucet? Oops. It's okay I drove back to Home Depot at 7:00PM and spent three hours at Home Depot explaining everything to the manager and returning the sink and the stove that was wrong. Then they gave me the new sink with holes and assured me it would work. Contractor showed up the next day(Thanksgiving Evening), told us it still wouldn't work and the granite needed to be cut to make it work. So now we were going to be without a sink on Thanksgiving when we are hosting. Wonderful. I convince him that he has to put it back in because there's no way we can have Thanksgiving without a sink to was and prepare everything in. He does which was nice of him. Well he didn't hook it back up right and it's leaking pretty bad. We dealt with it with a bucket under the sink on Thanksgiving. At this point we still don't know what we are doing about our sink because we haven't got an answer from anybody as to what's going to be done. I'm installing the stove myself when it comes in because I don't want any more problems. But I'm without a sink. Mind you all of this was going on two days and the day before Thanksgiving. This is the worst experience we have ever had with any home project and we have used y'all many times in the past for big projects at any of our houses. It wasted so much of my time leaving work constantly to pick up something that wasn't right, return something, leave work early, have a screwed up thanksgiving with a stove that was just pulled out and a sink that doesn't really work, and hours upon hours in a store dealing with it all constantly. Not one thing went right of all the items and installs we purchased. We just purchased over 5,000 square feet of flooring from you a few months ago and installed it all ourselves. That was a much more pleasant experience because there wander anybody to mess that up. But wait, they kind of did. We got two different lot numbers which nobody made us aware of and one was dark gray and one was light gray. So now we had to figure that out after already laying the floor all in the kitchen and then see the huge difference. They couldn't find enough of the lot number we had picked which is what we wanted so we had to use the darker one. We had to rip up tile and redo it. Lots of trips back and forth to Home Depot as well. Sorry if I rambled but Home Depot has cost me thousands of dollars in time and mess ups in the past few months. I think I'm going to start trying Lowe's because I never have. Maybe they will be different, who knows? I will say the store manager of the Kyle store who's name I believe is Jessica and the manager of the kitchen and bath, Nikki were extremely helpful and pleasant to deal with. They did their best to try to help me, but the ball was dropped on the contractors end and the communication between Home Depot and their installers. Not Jessica or Nikkis fault. Still, worst experience I've ever had with a remodel and we have done quite a few remodels. This one by far takes the cake for most time wasted and most expensive read more

hurt to even put one star, I wish there was something less I could write. Rentals department lady was beyond rude and clocked us an extra 10 minutes on the truck rental before we left. Guess Home Depot just hires anyone off the street nowadays smh.. read more

06/17 06/19 THE HOME DEPOT #8454 - KYLE, TX Reference Number: 24610437169010192371229 8004446938 06/17 06/19 THE HOME DEPOT #8454 - KYLE, TX Retail/Department Stores $435.17 Merchant Name: THE HOME DEPOT #8454 Retail/Department Stores $435.17 Order No. 54549182 I ordered this GE washer from Home Depot on and it was delivered on Wednesday 6/21/2017 at 2 pm.. Model No GTW30ASK1ww Serial No LH182873G I boticed a small leak and called Home Depot on Thursday. 6/23/2017 around 8am They asked me to call GE at 800 466 3337 Angie at GE informed me that since I called within 48 hours of delivery, Home Depot will take it back and replace it... I called Home Depot back..(3730 Dry Hole Drive, Kyle Textas 78640)....... (512 295 8170) The sales person Mr. Larry Terrell 512-295-8170 X382 returned my call to verify my name and said he weill take care of it.. I have not heard back from them till today.. Out of an abundance of caution, I am putting a hold on my payment and asking them to take the machine back. I dont want to do business with this particular store anymore. I called and spoke to Ms. Latisha (June 30,2017) the manager after getting the run around through few employees. She profusely apologised and said they will pick up the machine on July 3, 2017 and said they will call 1/2 an hour befor they come to move. On July 3, 2017 i waited from 8am to 2pm and no phone call came. I called back the store at 2.30... Ms. Latisha didn't even have the courtesy to take my phone call. I was passed from employee to employee.. Finally someone came on the line and said they would not be picking up the washer on July 3, 2017 as has been promised... I am still waiting.. Cheers AG read more

As an electrical contractor, I have spent about $20,000 this year at Home Depot, and have encountered a fair share of product issues and some store personnel issues (mainly untrained staff and new hires). If there was a problem such as a product defect, it was usually handled well (thanks to MOD's Frank, Bill, and even Nick), but 50% of the time I had to get the MOD (manager on duty) up there to get it done properly. I sometimes told Nick about problems with the products and store, but he basically brushed them off and did nothing. Today, I severed my business with this store, because Terry, a hispanic girl up front wasn't even familiar with the stores' return/warranty policies ---- I returned a defective water filter within the 90 day period, yet she maintained that I had to go ahead and buy another, no swapout permitted (she was even rude and snarky about it) ...... Nick the MOD didn't care how the store associates treated me when he finally came up front and got it sorted out and approved the swapout ----- but not before saying "well sometimes certain customers are not a good fit for Home Depot, maybe you should go over to Lowes". Well that's EXACTLY what I am going to do. Compared to Home Depot, Lowes has better selection overall and more to choose from in hardware especially, and the prices are within a buck or two anyway. All the times I have shopped at Lowes, I never had to virtually get into an argument with ignorant store personnel, while following their own policies. read more

Don't go to The Home Depot in Kyle, TX for a countertop. The installers they use don't have enough experience and the job looks like it. read more

I ordered a few things online for in store pick up and had my husband pick it up. He returned an item and instead of putting it back on my debit account the rep gives him store credit. The manager wouldn't approve the return on my original form of payment. I do not want a gift card as I've already purchased what I needed. And they shouldn't have even returned anything to him since he wasn't listed on the purchase. read more

Do not pass go and head straight to Lowes. This place is horrific. Don't even think about purchasing granite here. They use bait and switch tactics. I was told that sink installation was included but it wasn't....I was told my old counters would be removed free of charge and they were not. The manager is arrogant and was not willing to listen to me long enough to remedy the situation. Shop at your own risk... read more

I'm handicapped every time I try to use a cart at Home Depot it leaves me stranded. They don't keep them charged and they only have a couple that work, it sucks they are not handicapped friendly because I have been complaining about this for over two years now. here I am again the cardt is sitting outside my car beeping, and I had to give up shopping. I couldn't get what I wanted and I have to go to Lowe's. They're losing customers. I really like the company. I can't bring my dad shopping with me because there's never enough carts available if they don't do something about this soon I'm going to talk to a lawyer to see what can be done. read more

Love it at homedepot there awesome. The service is great. Employees are helpful and very friendly. Would shop definitely here again.

Nobody ever goes to this Home Depot. Easy to check out and lots of employees to ask questions of.

I asked one employee for help locating a water softener cover for winterization and he recommended a bbq cover. I asked another and she sent me to the correct aisle. Also got our Christmas tree. Small selection left but employees were very helpful. read more

I had looked all over at the home depot's in Austin for a specific backsplash. I needed exactly 25 more packs and called the Kyle location for verification that it was there. I found a person in flooring that was super kind and tracked down the last 26 packs of this backsplash for me. He really saved me, I think his name was Jimmy! This gets 5 stars because I called other locations and noone would ever pick up the phone! read more

We had a 5 star experience buying a fridge, washer, and dryer tonight. The associate working the appliance department was on lunch, but told us Marshall in the flooring department could help us out if we had questions. Marshall was patient, professional, and truly went above and beyond for my husband and I. He explained everything thoroughly and did not rush the sale or push anything more than we could afford on us. Tonight we got the customer service with Marshall that we wish we got everywhere. He is 5 stars all the way!! read more

Horrible experience with their counter "Design Consultant'". Paid to have measurements taken, approved and ordered counter tops, waited the three weeks, had to call multiple times and multiple people to finally arrange the install, they were late and come to find out didn't have the correct edge on the counters. The order very clearly stated the edge ordered. We refused the install. This was a Friday and we called and left voicemail for the consultant at Home Depot. The guy called and was told about the issue. He said he would look into it and get back with us. No word until my wife tracked him down in the store almost a week later and he said he was still looking into it. He finally called and grudgingly, like it was our fault, offered a discount for us to take what we had not ordered and wait two weeks for the install or we could wait another three weeks to get what we originally ordered. My wife returned to Hime Depot the following day and met with the Store Manager and assistant Manager to only have that offer dropped to a $100 discount then called her later and offered a $500 discount. She opted to tell them to cancel the entire order and got our credit card refunded. Long story short DON'T PUT YOURSELF THROUGH THIS MESS. Find a local company and deal with them directly and you will save yourself many headaches. We are going on five weeks without counters and starting over but feel good having gotten our $4500 back and will never deal with Home Depot again. read more

I came in today and I have to praise Mark at the tool rental center!!! He was very knowledgeable and went out of his way to help me even though they were about to close! Everyone is always helpful at the Kyle home depot but I just really wanted to share my great experience today with Mark! Lexi read more

poor customer svc at HD in Kyle Tx. Ordered flooring they called on 10/10 to let me know it was in but one of the boxes was damaged but did I want to go ahead and have the installers start. Uh no...I ask them to re order the one box that was damaged and to please expedite it. They said they would and would call and let me know an estimated date...no call...I have called 3 times this week and still no answer just got off the phone and now they tell me it will be 10/27...will never buy anything from this store again...the customer svc stinks read more

As a small Hays County General Contractor this is my go to place for all my equipment. I like the service, the speed of checking out and of coarse the pricing. It never seems busy and I can get in and out very quickly...it still has that personal small town feel. read more

Here's a list of complaints surrounding 1 purchase and installation of tile that I sent to their customer service center. 1st complaint: On May 28th I went into the Kyle, Tx Hope Depot to finalize my tile install. I found Alma and told her I was ready to pay for the install, she told me to go to the customer service desk. I went there and the women working there had no idea what I was talking about and told me to go back to flooring. I told them flooring sent me here so they called back there to get info from Alma. I was there for an hour waiting to pay (literally an hour). Then on April 5th I called the store to find out the status. The first person I spoke to said my order was ready and transferred my call. The 2nd person told me they were still waiting on parts of my purchase, when I told her what the first person said she replied with "oh" and transferred me to Tammy. When I spoke to Tammy and told her what had been going on so far she apologized and confirmed that they were still waiting for part of my order and that it should be in in a couple of days and that someone would call me. Another week goes by. Here it is May 12th and still no word. So I called and Alma answered the phone, maintaining her dismissive demeanor since she already made my sale, tells me that they are still waiting and that it should only be another 2 days and she promised to call me when everything was ready. Is this how Home Depot treats all their customers that spend over $2500 in one sale? I will never shop there again and certainly will never recommend you guys to anyone. Lowes did not treat us like this when they installed our laminate. They had it together. I am extremely close to canceling the whole order and demanding a full refund. 2nd complaint: To add insult to injury a woman from Home Depot called me today and said "when are you coming to pick up your order?" I told her that the whole order wasn't in yet and that you guys are delivering it. She said "ok" and hung up. What is going on over there? It's now beyond terrible, and my confidence in the company is even lower now than it was this morning. 3rd complaint: The delivery guys showed up 30 minutes early, I wasn't home yet because they weren't supposed to get there until 2:30 at the earliest. They forgot the 1/4 rounds and the transition pieces. Epic FAIL! 4th complaint: The saga continues. The installers are here. They just told me that your people sent the wrong grout. I wonder how long it will take your people to get the proper stuff here. I now absolutely hate Home Depot. There's only two places to go in our town, Home Depot and Lowes. Lowes has won my business forever. Seriously, the Kyle Home Depot has messed up royally on this one transaction. From the day when I went there to pay for my install to this very moment. 5th complaint: Now your install people are telling me this is a 2 day job. When I was originally called by your install company the were going to schedule me for tomorrow, I told them I wouldn't be here so they switched it to today. Never once telling me this is a 2 day job. Now we have to reschedule appointments that were made a month ago to accommodate more of your peoples mistakes. I want my money back! This is such crap and has been the biggest nightmare. 6th complaint: The grout is too low. The grout dried in different colors in different spots. The grout is cracking already. It's only a week old. The stain blocker additive wasn't mixed in with grout at all. The installers rinsed out their bucket and dumped it on my front lawn, leaving debris in that spot. read more

Been customer at this location for about 6 years ! Till last week! Thanks to a very rude and Racist lady ! Her name is Brenda Becker ! I order a grill online last week and my experience with her it wasn't good at all! I got there and the grill had a few damages ! So I told her that I dint want that one then she got mad about it and told me well u gonna have to wait a very long time cuz my system is no working! So I wait on the side for a good 30 minutes she started helping other customers and ignored me! A Hispanic guy comes and she dint want to exchange the product for another one acting like she could not understand the guy and asking him do u understand me ? Do u speak English? At that point I was really upset and went back to her and ask her when she was going to take care of me and she answered ohhh u still here ! Give me my refund and walk away with out saying anything! I left thinking that I will never go back to that place! But just because is convenient for me because the location I ordered another grill on line ! She wasn't there this time the lady there was nice and friendly but Brenda Becker was on the exit door ! Of course she recognized me and asked wher is your receive I told her is printed on the side of the grill ! Then she said that is not your recipe so called some one in the store but nobody answered her for like 10 minutes! Then she got mad and told is ok u can go now ! read more

Not sure why there are so many negative reviews about this place, I stop by this location at least once a month of not more and everyone is always friendly and willing to help out. The only problem that I have ever had was that I brought my weed eater in once for repairs and somehow they managed to lose it. On a good note the store manager replaced it with a new one! Obviously this was the right thing to do, but you can tell how sincere he was about the situation. read more

I got flooring from this Home Depot and it was one of the worst experience I have ever had. They lost the first order and then the second order came in damaged. The supervisor was supposed to call us and let us know but he didn't. When we got to the store he made his associates deal with it and didn't even talk to us. Just walked away. Do Not shop at Home Depot. Go anywhere else!!!! read more

Ok so here's the scoop, I buy 6 bio metric deadbolts for a project. Some people might be thinking, bio what? These are deadbolts that have a biometric sensor to scan your finger and read your print to unlock or lock the door. They can also be locked or unlocked with a key. Anyway these are 199.99 per lock, now again I buy 6, you do the math. I get back to the project, and after installing 2 of them, the person that I am doing the project for changes their mind about the color. They only have a brass antique color and a brushed aluminum/ sliver color, and I had got the brass antique (all 6 of 'em). So I convince the customer of mine to stick with the brass antique, because the silver would look to industrial. They agree and keep the brass for 5 of the 6 entry/ exit points on their home. They insist that they want the silver for the side door on the garage, so being that the customer is always right I humor them and proceed back to exchange the last deadbolt for the other color. I get to Home Depot and ultimately have no issues, except that they will not just do the easy thing and swap 'em out even though they are the same price, just a different color. They want to do a refund and then have me purchase the same thing (different color) no problem I understand that it may make it easier for them come inventory. only thing is I left the receipt at home. Well the associate tells me that's not a problem if I didn't mind a store credit on a gift card. I was like sure, I am going to walk back and get the other color and spend the balance of the card on the right color. It takes me a whole 10 minutes to zero out the gift card that they just gave me. So I am thinking ok, this job is almost done. I get back to the job site and the customer has changed their mind all together about the Bio metric lock on the garage. They want to just put a regular lock on it. Ok no problem I will just finish up and return the 199.99 deadbolt later on (the next day). Here's where it gets fun. I have a vacuum cleaner that I had purchased at that same Home Depot about a month earlier, it has taken a dump on me and I am thinking I will knock out two birds with one stone (so to speak). I start searching for the receipt for the vacuum, and can't find it (its been a month) and it was 99.99 so it wasn't like I had put the receipt up in a safe place. I start looking for the receipt for the exchanged deadbolt, and realize that I may have left it in the car, so I load the vacuum up and the deadbolt and head to Home Depot to get my 200.00 and a new vacuum. Well I start looking for the deadbolt receipt in the car, and can't find it, I am thinking no problem they didn't give me any problem when I exchanged it right. I unload and head in, get to the counter, and this emo looking chica is at the returns counter, I tell her the short version all the while it looks as though she is thinking about the next rave rather than paying attention to what I am saying. She scans the items fro the refund and realizes that it is 300.00 plus bucks that she is going to have to put on a gift card. She tells me she has to get approval before she can refund that much, I am like ok no prob. After making me go get a new vacuum, which I had opted for a 359.00 Dyson she has the manager come over to tell me that they are not going to take anything back without a receipt. The reasoning behind this is that I had already returned one of the 199.99 deadbolts without the receipt (according to the computer). I explained to them that it was not a refund, it was an exchange, and I had previously purchased 6 of em and had to exchange one for the other color. The (manager) could not understand this, so she tells me that she needs t run this by her manager. After 15-20 minutes of explaining why I had this return, and that I was going to apply what I had coming to me, towards the new Dyson plus add 60.00 dollars to that to complete the purchase they just refused stating and implying that I am a thief. I tell them that's fine, I will take my future business and spend the 50 or 60 thousand of the 81 billion in business they did last year elsewhere. They didn't seem phased. So I get home and can't let this go no matter how hard I try. call the main number and tell them the short version, and without any question the lady says that she is sorry and she will send me a 200.00 gift card. I say cool and thanks for listening. I ask what I should do with the unreturned deadbolt, and she says keep it, they didn't want it so keep it or return it to another store. So I am like cool if I get my gift card and return the lock I will have enough for the Dyson and will save my pocketbook 200 bones. I couldn't resist calling old Rome up (that's the manager that called me a thief) and sarcastically thanking him for the 200.00 discount. Thats why they get 2 stars and not 0. WOW that was long!!!!!! read more

So frustrated. I bought $3500 of appliances in June of 2013. Sales pitch promised me 24 months no interest. Reviewing my bill today and that purchase is listed as 12 months no interest. I nicely called customer service and explained the problem, thinking it would be adjusted . I have been a customer for years....Brittany had no interest in helping me and I ended up canceling the card. Took $1000 out of savings, so I paid them $1175 today as I made a payment this morning as well. What a scam... She told me I could try calling the store to see if they would extend it. It's sad that it's worth losing a long time customer over some interest fees they WILL NOT BE RECEIVING. We will pay this off before they can stick that to us. Completely irritated. Lots of other options out there that are honest and have integrity. Don't offer something if you are not going to provide it just to get people to buy it. read more

I came by this location to look for an electric dryer. Sylvia was the employee who was working appliances tonight. She was busy helping another customer when I arrived & she quickly informed me that she'd help me as soon as possible. I told her I had never bought an appliance before and she gave me such great advice. However, the brand of dryer wasn't in stock but she was quick in helping me find a close location that had one in stock. This is with the computer system and phones acting weird. Thank you so much! read more