LOVE our hometown Home Depot! Every time I come here the sales associates that work here are always so professional and extremely helpful! Bought a few other items and a Husky 4-drawer table-top tool chest for my hubby for his upcoming bday. Between me and my sales associate, we looked hard to find one that was just right...plus the price was pretty affordable. Finally landed on the Husky because I didn't need anything too large as you can see by my pic. Bottom line...coming to Home Depot is always a pleasurable experience! read more

The Home Depot - Can't wait to load it up! - Nurseries & Gardening Near Me - Montrose, Colorado

The lady at the service desk finished serving the guy in front of me, took a look my way, without acknowledging I was there continued to finger peck her register key board. This went on for almost two minutes as if I was a ghost. Then another guy arrived to be served and stepped right in from of me and immediately she looked up and said to him: "Hello, can I help you?" He smiled back at her and said "Actually, I'm his son and we had a question for you about our gift card" I'm an old grandpa working outdoors all summer with a healthy sun tan and white beard. My son is a twenty something good looking young man. So after she helps us, we go to get drywall. The young lad in charge of the drywall isle goes off to get a forklift to bring the product down for us to working level. Comes back a long time later, lowers the dry wall products down to lower shelf and then, leaves, without offering to help us put it one the flat cart for taking. A long time passes he is not coming back. Discouraged about being ignored like this, twice, my son offers to get help. The panels are still two high were the young lad had put them to be accessible without a step ladder. He finally finds someone who tell him he was getting ready to go on break but will do us the favor. He comes and takes a look and says we need a step ladder and leaves. Where did he go? We don't know. Finally the drywall isle young lad comes back, brings a step ladder and him and my son load the 20 drywall sheets on to our cart. At the counter I see they already know their customer service grade is an F minus because he quickly goes past the screens and hands me the paper receipt i requested but doesn't ask if I want a copy emailed; something that every other HomeDepot I have been to asks me. At the loading dock, there is nobody to help this grandpa load, and no one shows up to offer help. I tell my son as we are driving away, I can help by providing feedback when the normal feedback email is ent my way. They have my account when I paid and it has my email and I always get feedback emails and have never given HomeDepot anything below 4 stars. Surprise surprise again. No emails in days. I have been shopping at this Home Depot for at least seven years since I bought a parcel in the mountains to build a cabin on. I last shopped there two years ago. Something has gone awfully wrong here. This is not your high quality Home Depot I have been shopping at for over 20 years. Is this going to get typical everywhere going forward in America? I don't know, I hope not but I am not holding my breath and I am going to brace myself for even worst next time I visit this store, or better yet find an alternative. On a positive note Home Depot has everything handy men like me or contractors need and I am willing to put up with the rude service as long as I get the products I need to finish my little cabin in the woods. You could do the same and good luck and best wishes to all you fellow DIYers. read more

Update on my new stove purchased Aug 11th. Installed one Aug 15th. Aug 25th Stove quit working. You can see through my other posts no one from local or corporate Home Depot have assisted us or even apologized!!! Sept 2 Home Depot lied they had arranged for a repairman... they didn't come to look at the oven til Sept 9th. It is Sept 17th and I have a brand new oven that doesn't work and still has not been repaired or replaced. Home Depot .....This is unacceptable in any way shape or form!!! Shame on you read more

Purchased a new stove. Was to be delivered Wed. then Thursday,, between 8AM and 10PM. On Thursday the delivery company, RXO, flat out lied to HD that we were not home. They said the gate was closed on HWY50. WE DON"T have a gate on HWY50 AND there is no cell service east of Gunnison to even call us. DON'T purchase from HD IF you need it delivered. You will give up 2, 3, 4, 5, or more 14 hour days of your life waiting for people who don't show up. Shop small, Shop Local, they have MUCH BETTER customer service!!!!!!!!!!!!!!!! read more

Is the worst run store in the nation. Corporate needs to come down here and teach these people customer service. Which is currently non existent at this location. I don't even know how they operate here anymore. read more

I went Home Depot today and did my shopping as usual. Ladies are very nice to me always, as I approach the checkout I was greeted by a lady named Vivian and I'm gonna say I've had the most horrible experience I've ever had had any Home Depot, and I've never been treated anything less than a human. I would appreciate it if you guys work with your employees on training them how to better talk to customers to be more rather open minded them close minded. Other than my running with Vivian, all the other staff are great I've never had a problem ! read more

Yesterday I sent my better half to get a trap and an elbow in the plumbing department. I sent the old trap snd elbow along with her so there wouldn't be any screw ups. One of their "experts" helped her pick out exactly the wrong replacement parts. So this morning I get to go home depot again get a credit on yesterday's purchase and select the correct parts. Home depot never considers how frustrating it is to have to deal with their incompetent employees. I could have finished my project yesterday; now it's going to consume the entire weekend. Thanks again Home Depot. Geez. read more

Called to see if they had a size medium Milwaukee jacket, service department was extremely rude, said that they "have hundreds of jackets" then hung up on me. Horrible customer service. read more

While I have had the occasional successful trip to this Home Depot, more often than not I have experienced a total lack of customer service and employees that are not knowledgeable enough to be effective. Today's visit takes the cake however. After receiving a text message and an email saying my order was ready to pick up and making the 3 hour round trip, I got home with a partial order. It turns out they didn't have as much as I ordered, but didn't deem that to be an important detail to include in their communication with me. Additionally, and this is typical of my experiences in this store, I literally had other customers trying to help me find what I was looking for while the Home Depot employees just ignored me. I guess I'll have to drive a little farther to spend my money from now on. read more

Every time I go here it convinces me that suicide is a viable and noble option. I vomit blood in anticipation every time I get the dire news I have to make a trip. Want to be disrespected by 90% of the workers? Want to place an order and have it completely ruined and possibly not even picked even though you've given weeks of notice? They sure will charge you for things they don't even have in stock AND YOU SHOULD BE GRATEFUL, they don't need to inform you - just take your money. Is there a monthly donation I can subscribe to so that Home Depot can directly siphon from me? Do you want a place to go to where your mere existence disgusts all the employees - god bless I have the place for you. read more

Every time I go to home depot the salesmen ignore me. They see me and walk right past or turn around and go the other way. As a woman trying to fix things on her own, and when someone does offer to help me, they treat me like a moron, like I don't have a brain in my head. I will however send a shout out for good service from Paul in lumber and Martin who is everywhere. When they aren't there, my trip is disastrous. There is one other fella that always help and he is part time so same thing, when he is there, great, when he isn't I hate being in there. With so many salesmen just standing around talking you would think management would do something. Even the guys at the PRO desk are condescending and short with me. If things don't improve, I'll start shopping at Lowe's in Grand Junction. read more

Don't waste your time trying to shop here. Drove here to buy a grill that said 3 were in stock online. The only one they could find was the display, managers made no effort to remedy situation, pretty much told me that you can't trust the inventory online and they wouldn't do anything to work with me on the price of the display or anything, as I wanted a grill in its box. Literal disappointment everytime I've tried to shop there. I'll take my buisness to Ace up the road in the future and avoid the Montrose Home Depot bait and switch. read more

This is the worst store in Montrose Service is just horrible , very few knowledgeable employees The ladies behind the counter usually have better things to do than wait on a customer. They act as though I am an inconvenience. I would rather spend my money ANYWHERE buy here and you should to BEWARe What's the deal with Thomas the cashier? Rude to everyone and seems a bit racial Also looked my wife up and down read more

Just a horrible store Most employees , when you can find one have little knowledge or training to help you with questions Poor selection on most items compared to Lowes And At checkout you might get the usually rude and hateful service from Thomas Don't go unless you have to read more

Absolutely horrendous experience here with appliances. I purchased high end washer/dryer and dishwasher. Worst experience of my life. The dryer arrived heavily damaged and the dishwasher does not work at all. The dishwasher was connected incorrectly and flooded my kitchen. Home Depot uses third party installers, so when I called Home Depot, they offered no assistance sorting things out. I keep calling Home Depot, Montrose Home Depot and the delivery company - everyone says they will sort it out and call back, yet I never receive a call back. This has been one of the worst customer service interactions of my life. At this point, I am fighting the charges with Amex and continuing to call to get things sorted out. Do not order appliances from Home Depot. I have given them so many chances to rectify this, yet no one is doing anything. read more

We needed some 2 X 4's cut down to size. Sales guy approached us in lumber and helped us. Fast. Efficient.

Shout out to Mark Faucett for helping us order all of the windows for our new build. He was very helpful and very patient as we changed our minds about different styles. So thankful for his expertise and awesome customer service! read more

Service was terrible. We went there to buy a door. Two employees were in that department. One was on the phone and said it would be a two hour way. The other could have cared less about helping us. The door we wanted had scratches on it. She said all her doors do and offered nothing else. When my husband said the lady said we had a two hour wait she just looked at us. Today home depot you lost a 400 hundred dollar sale. We will not come back. read more

I am giving a 5 star rating to the Nursery Dept. The many bedding plants that I bought in the spring of 2021 have been exceptional. I appreciated the great selection as well, including the Irish moss, so charming. I'll be back again next spring. read more

I ordered Maytag washer and dryer risers for existing Maytag washer and dryer when I purchased house. Installation was offered by Home Depot along with free delivery. When delivery arrived they first said they had a rule they couldn't install if washer and dryer were not from Home Depot. The risers were the proper ones for the washer and dryer I had. I stated they had come from Home Depot but then they said they couldn't find record of it. They left and I found the paperwork where the washer and dryer had been delivered by Home Depot on 8/24/2018. So Home Depot owes me installation. Delivery seemed to be too lazy to do the job. read more

I went to the Home Depot Appliance Section and Nick assisted me with the purchase of a washer & dryer. We was professional, knowledgeable and processed my transaction quickly! I will go back in the future and hope Nick is there to help me with my home needs. read more

Today The manager said he is not requiring masks during the mandate. He said it wasn't worth having a gun pulled on his employees and he had to think about his employees safety. Their website clearly states they would be requiring masks as of July 22, yet the manager was standing firmly against this requirement. He even went so far as to say he wished customers would wear masks and his wife had COVID-19. But he wasn't doing his job. Too many customers were allowed to shop without masks (we counted 14) during our short visit. read more

If I could give this store less than 1 star I would. This has been the worst experience I have ever had with any contractor and the people I have spoken to at the store are horrible. I hired Home Depot to install vinyl flooring in our new home. When I ordered the flooring I told the associate that I had in floor heat and I specifically asked if that would be a problem. She said "no, not at all. We deal with in floor heat all the time." I proceeded to pay for the entire order and told them that I would be picking up the material myself. No one ever called me to tell me that my supplies were at the store. Instead I had to call. Only part of my order was there and I was told that I would have to come back for the rest. Then when I went back to get the rest they omitted part of the order so I had to go back a third time of and they gave me the wrong supplies yet again!!!! Now comes the part where the installers (Home Solutions) come in. Friday afternoon before my Monday installation the quality control guy calls me to tell me that since I have in floor heat I will have to hire a plumber to be there to drain my system before the installers will work to pull up the carpet because they are worried that a tack strip for the carpet might be inside a tube of the in floor heat. I am obviously perplexed as to how they think I'm going to find a plumber with such short notice and why they failed to mention this until the last minute. I say that I want them to come and look at what I have before I hire a plumber. The head guy calls me on Monday asking how the weather is and that he doesn't like driving in the snow. I tell him it's not really snowing and he decides to shows up. He immediately tells me he's not able to remove the carpet and leaves. We end up pulling up the carpet our selves. All the carpet tack strips were in 2x4's and if he had even looked he would have known that. Then they tell me they are coming back on Thursday to lay the flooring. Thursday Robert shows up again with his crew. They all smell of alcohol and cigarettes. No respect at all for my home. They lay no plastic instead all 5 of them bring their dirty muddy boots all through my home. They start sanding the floor then 10 min later say sorry but your floor is not level and we are going to need to level it. I say ok. Do that. They say sorry we don't have any. We will have to go back to Montrose and get it. They never come back. Instead Robert calls and says he will be back the next morning at 9:30. At 8:30 that morning the office lady calls and says that I will have to find another contractor to level the floors! I tell her that they are fired. Long story short- Home Depot/ Home Solutions claim to be flooring specialist but obviously are not able to do flooring. Don't waste your time or money. read more

The most terrible customer service of any Home Depot I have been to. It can be an overwhelming store for women or those who don't know much about tools and home maintenance supplies...this is a store that absolutely should have adequately trained staff to help customers. Nearly every associate here is consistently rude, incompetent, unwilling to help, or a combination of all three. Come on, Montrose Home Depot. TIGHTEN UP. read more

I have placed 2 orders with this Home Depot, one for some kitchen appliances, and a second for a carpet install. The kitchen appliances were supposed to be delivered, (according to the email I got) on the 5th of September, its now the 7th, and I haven't even gotten a call in regards to when it will be delivered to my house. The second order, for the carpet install, I placed a week and half ago. I was told that it would take a total of 4-5 weeks to get it installed, and because its in stock, after the measure, they could do a 72 hour install. I just got off the phone with the lady who calls after the measuring is done, and she informed me that you could not honor that because there isn't enough carpet, and that it would take another 5-8 weeks from now to get it installed. She also informed me that I could not have carpet installed using the padding that's already in place. I have been going to home depot in Glendale CA and Burbank CA for 5 years, almost on a daily basis since I remodel homes, Never have I had such bad service, as I am having at this Montrose CO location. I don't really like to complain because I know that mistakes can easily happen and some times there just isn't anyone can do to make things run smoother, it's part of life, but with these 2 orders and my experience at the store, I felt like someone should know. I have canceled my carpet order, since I cant wait another month for the install and I will be going to Lowes to purchase the carpet. I will also be hiring out for the installation of the carpet. As inconvenient as it will be, I think I will be best taken care of at their competitor Lowes for all of my future home improvement needs. read more

Paid $130.00 for a 3 yr. service policy on a new GE fridge, found out today, it does not cover a $ 75.00 freezer light. WHAAAAAAAAAAAt.

Terrible customer service. Workers just standing around talking as if their personal conversation has something to do with customer service i surely will mot be back read more

Worst customer support I've ever seen. Every time I go there employees are al around then vanish like gorillas in the mist when you need something. Asked for help since I'm recovering from surgery; nobody showed and when I went back to ask if help was on the way, the guy said "it would be awhile." Tired of this place...recommend Tru Value or go to Grand Junction. read more

Meh. Typical big box store. Short on staff to help customers, although they are typically friendly if you can find one. Seem kinda pricey for what you get a lot of the time, which defeats the whole purpose of shopping at a big box store. My recommendation: try your local hardware store first. Keep your money in your local community. read more

Usually decent service here, I just had a frustrating experience. Conclusion: don't shop here on Sundays. 2 employees it seems to get help from on the floor. 3 employees gathering carts in parking lot. If you need help, wait for a day they actually have floor staffed. Uuuugh read more

Horrible service. Tried to buy a medicine cabinet. The employee said they had one in stock. He asked another employee and that employee said "it could be anywhere". The first employee gave up. We tried a third employee and she said "we don't have any". We left and went to Grand Junction. I don't care how bad I need something from Home Depot, I will buy online. Would love to buy local but can't. You are fired. read more

Not much customer service and when I needed help to load drywall I was told I should bring some one with me next time so it won't take so long to get help. What? I couldn't believe the guy told me that. I think it's time for these box stores to start going away if people would just start supporting local mom and pop businesses. Carpet install is only 30 miles radius but they want you to drive 35 miles to them to buy stuff. Hmmm, how does that add up? At the very least they need a new general manager. read more

After a few hiccups on delivery for some custom doors & windows, the manager and asst manager personally delivered the remaining items this evening in my $8k+ order. I appreciate the extra effort and their willingness to "do the right thing" to make a happy customer. My project's back on schedule! Thank you Brent and Danny! David read more

Imy wife were in the Montrose Colorado store yesterday 09/08/17 at around 6pm The associates name was Thomas and he was rude and short with us from the beginning My wife handed him cash for our purchase , he would not give her the Change He held it next to his belt loop and made her reach for it When she did he pulled back slightly making her reach farther and closer to to him It seemed sexual but could have been a male dominant thing Either way it was disgusting and offensive I held my tongue But I did notice throughout the store at ALL checkouts, Coke products with a sign stating " if I don't tell you how to save $25.00 get a free Coke" Thomas had his bottle turned backwards I mentioned that Thomas didn't tell me how to save $25.00 And I wanted a coke Thomas refused and said I wouldn't have known had I not looked over the top of his backwards bottle I said your not. Giving me a Coke are you? Thomas said no I said thanks for being so rude to us read more

When you're doing chores, the nearest hardware store is always fine. When Home Depot's the nearest, even better. The reps always seem to be at hand and get you the right parts to solve nearly any fix, addition or home upgrade. read more