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    The Sleep Factory

    5.0 (4 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

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    Ask the Community - The Sleep Factory

    America’s Mattress

    America’s Mattress

    4.4(8 reviews)
    0.6 mi
    $$

    Adam is wonderful! He gave us over the top customer service. Whatever you need he will make it…read morehappen. He has great knowledge of his product and the services they can provide.

    Gold Stars to America's Mattress Montrose store and Manager Adam Smith!!…read more My wife & I needed a new mattress in the worst way as our "Good Deal" on a "Mattress in a Box" was getting very soft within months of its purchase. Frankly, I'd rather buy a used car than a new mattress! However, since I was in the area I popped into America's Mattress' Montrose, CO store. Within 10 minutes I knew the manager (Adam Smith) is a professional who knows what genuine customer service is and how to deliver on it - Twice so far for us! When I entered the store he was on the phone making final mattress delivery arrangements with a customer. I was in a hurry so I got his business card and headed for my truck; figuring I'd call him later to set an appointment to discuss getting a new mattress. However, I barely got to my truck before he caught up with in the parking lot and asked how he could assist me. That was a first for a sales person to pursue me in the parking lot! Any other store's employees or managers likely would have told themselves "That guy probably wasn't a serious buyer anyways" and let it go. Not Adam, he bolted for the door after his call ended, wanting to make me another satisfied customer; which he certainly did; and then some!! My wife & I love our years-old queen size traditional mattress in our guest bedroom. However, we wanted the same quality in a "King size" mattress for our bedroom as we're done with the "Mattress in a Box." Given Adam's expertise, he researched our guest bedroom's mattress' make, model and design spec's. Then he cross-referenced these spec's to a currently made king size mattress. "Splitting hairs" - Adam is very knowledgeable about various mattresses' construction, quality, and longevity. So, during our in store follow-up visit he did NOT say "Here's the exact match for the new mattress you seek; you can pay now and we'll schedule a delivery appointment." Instead, he asked us specific questions about the features we seek in our new mattress; how my wife & I each sleep (back / side / stomach, etc.); our issues / complaints with our current mattress, etc. All so he could identify 3 closely similar mattresses per our spec's for us to lay on. So, like "Goldilocks," my wife & I could identify the perfect mattress for us. This experience was very reassuring as we noted the ever so slight variations of the three very similar mattresses. Having our confidence bolstered, we advised Adam "This is the One" and we've been pleased ever since! In short, Adam is not the type of salesperson looking for a quick sale, then repeat the same with the next customer. In great contrast, Adam wants the customer to feel confident in the purchase they're about to make; having tried 1, 2 or more similar mattresses before deciding. Adam clearly understands that top notch customer service results in satisfied customers; thus achieving his personal code of integrity - one customer at a time, and as long as it takes to make sure each customer is fully pleased. Given our outstanding experience with Adam and how much we love our new mattress, we ordered a 2nd identical king size mattress for another bedroom. We also learned he can ship new mattresses anywhere in the U.S. directly from the closest factory / warehouse; often at no additional charge. In short, Montrose America's Mattress Store Manager Adam Smith is all about professional service, offering quality products, and making sure customers get the ideal mattress per their specific needs. Finally, Adam is very Montrose community minded, invested, and engaged; just one example of this was seeing him, his fellow employees, and respective Family members on their "America's Mattress" entry in the 2025 Montrose Christmas Parade! Thanks Adam! "Tractor Andy" & Kristine C.

    Photos
    America’s Mattress
    America’s Mattress - When you love your job so much that you show up to work dressed to match the decor!

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    When you love your job so much that you show up to work dressed to match the decor!

    America's Mattress - All of our mattresses are made in Colorado and directly support our local economy. Thank you for shopping local!

    America's Mattress

    3.8(10 reviews)
    79.2 mi
    $$

    I ordered mattresses, frames and headboards from them. I just finally received a headboard 9 months…read moreafter my original order. Deliveries are very inconsistent, they show up with wrong materials, their drivers are sick, mattresses that were scheduled were shipped to another city or the truck broke down. The last headboard that took 9 months was a light gray and we ordered the darker shade. All of our order was for a vacation rental miles away from our home so we went through wasted time waiting for our delivery as well as the mileage expense. I would hope someone reads our review and think twice before you go through the madness America's Mattress put upon us.

    All I can say is it was fine until it wasn't I purchased a mattress they cost me nearly $1,000 last…read moreThursday had it delivered Friday so from last Friday to today which is Tuesday I've had this mattress it's a regular inner spring mattress but it's extra firm I lay down under the store felt fine no no I didn't take a nap on it at the store or anything like that so I thought it would be fine no I have had a hard time sleeping on it and everything hurts so I called them today to see if I could exchange it or bring it back or whatever what my options were the lady tells me on the phone that she couldn't do anything there was no guarantee that is not how you take care of customers I am very livid right now about this whole situation you want people to spend thousands of dollars on these mattresses and then if they have a problem you're not going to address it or try to help them that's not how you keep repeat customers I will not purchase from this place of business ever again for any reason I would advise others not to do business here go to mattress firm mattress king any other place not here I learned my lesson

    Photos
    America's Mattress - We have a full selection of Beautyrest mattresses, sheets, pillows, mattress protectors, and headboards!

    We have a full selection of Beautyrest mattresses, sheets, pillows, mattress protectors, and headboards!

    America's Mattress - Located next to Sherwin Williams in Glenwood Springs and delivering to the entire region

    Located next to Sherwin Williams in Glenwood Springs and delivering to the entire region

    America's Mattress - Wide selection of Serta icomfort mattresses

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    Wide selection of Serta icomfort mattresses

    The Sleep Factory - furniture - Updated August 2026

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