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My roommate and I visited the Newark Home Depot and were mistreated by the paint and customer service staff on May 10. I was advised to have the security camera footage between 11 AM and 11:45 AM on May 10, 2026. saved for my lawyer. read more

This location is in the Hood, typical HD but the checkout experience is a nightmare, super long lines only half the self checkout options work. It's the only HD around so not many other options. I only use this place as a last resort read more

These people don't know what the hell they're doing. Came in trying to find something for a bathroom vanity install, they were not helpful at all. Did some simple research, found what I needed on my own. PRicing is ok, but don't expect help from these people. Need to know what you want on your own read more

The associate named Martinee or however you spell it, was smoking in the public bathroom! My child was in there with me and she smelled the smoke as well which was really bad for her lungs she has asthma! Not to mention shes a volleyball player so they do drug tests at her school, this could mess up er own future because of her (Martinee's) actions. So unprofessional and if you think I'm lying, do a drug test on her. I will be calling Marcus shortly to talk about this ...giving me and my child a second hand high because you couldn't wait long enough till your shift ends to smoke is unfathomable. read more

I recently placed two orders for 4 pots at $86.36 each, totaling $172.72. My husband only picked up one order for $86.36. The next day, I called to request a full refund of $86.36 for the unclaimed second order, but they only refunded $43.00. I explained that we hadn't picked up the second order and asked them to verify this with video footage. Despite my explanations, the customer service representative raised her voice and assumed I was lying. I emphasized that this was the store's mistake and asked her to check their inventory. I want to resolve this issue calmly, but her insistence that we pick it up was frustrating. My account indicates a full refund should be processed after their investigation, as we haven't collected the item. This message is for the representative I spoke to on January 15, 2025, at 6:00 PM. She needs to improve her attitude and not assume customers are wrong. It's essential to remain calm and request a customer's number to follow up after investigating. Lady customer service should focus on helping customers, not trying to fight or arguing customers. If you figure out your store is wrong please say sorry to them! read more

As usual it's still a mess in there. BUT, THREE times I was able to ask for help and actually be helped. The associates were able to help me pick out exactly what I was looking for which was great. I really appreciated the help! read more

The Home Depot - Hardware Stores Near Me - Newark, New Jersey

Not my favorite location (especially in comparison to the super store location in Vauxhall/Union). Do not dare to ask a question - some of the employees are not helpful. Despite that, I've been here twice in an attempt to get a spare key made and both times I was told they're either out of a particular key or the machine was not working. read more

No carts... everyday is an struggle to get a cart. You will spend between 30 to 40 min trying to find where you carry materials read more

The worst service all around! When you call the store, you're put on hold and no one ever answers. When you go to the store and ask about your order delivery and install, it takes about 10 minutes or more to get an answer from a knowledgeable associate that has any idea of how delivery installation orders work. I have placed a delivery order in June 2023 and it's now August 2023 and I have yet to receive the delivery to my home to be installed. Do not waste your time at this location, and go anywhere but this location as customer service level is the absolute worst. read more

Horrible people in here. They need new management! A line of over 20 customers. The cashier just walks away and leaves everyone in line with no explanation for over 10mins. Then comes back and starts to have a conversation with her friend for another 5mins. Not until people spoke up ", then the cashier got back to work. Wtf read more

Scheduled delivery with them is a disaster. Don't trust that it will come within the time window they give. Don't trust that it will come there even that day. The driver carrying my items called and said he was ten minutes away. No one came. No one answered the phone. I called the store and after being put on hold for a half hour, they tell me the driver never picked up the items in the first place. Delivery was rescheduled the next day. The same guy calls the next day, outside of the time window, and drops off the items. It was the same guy from before that I spoke to on the phone, so I asked him what happened. He said his truck broke down, and that his phone also broke. From what the store told me, I knew that none of that was true, and it gave me real pleasure to ridicule him for lying to my face. My work got delayed for a day and I'll probably waste a couple more hours lodging a complaint. I wouldn't usually waste my time complaining, but this was truly insane. read more

They are understaffed at this location and the lines at any time of day are always long. They have a good garden section as I get alot of my plants from here. As long as you don't need help of any kind from their associates you're good. read more

Great experience. Helped me find the zip ties I needed and was in and out in 10 minutes or less. Organized and helpful staff.

I don't think they even deserve a star, mother fucker mind people business more then how they do there job they are so good at bing news and keeping there coworkers inform about people businesses it's unbelievable and go there to ask a questions about a product they can't even tell you jack or go into one of the of oils and ask them something they got an Attitude but yet they can mind your business shit sucks there Toxic. read more

Oh god this place is painful to go to. Before you even get inside there are shopping carts strewn around the parking lot. Then there are the people lingering around the lot/store begging for money or asking to carry your stuff. Now we've gotten past them, NOW we get into the store and its like maximum security going in and out. I guess there is alot of theft around. Now we get to the isles and there is no one organizing them, keeping the stock in the right places, just very disorganized. Try your best to find someone to help you and you will be disappointed. Even moreso look for someone who knows what their doing is even worse. The overall customer service experience is just painful. AVOID THIS PLACE AT ALL COSTS. Just go to the amazing one in Vauxhall or in Bloomfield. read more

0 Stars, The worst Home Depot i have ever been to, the workers at the service desk are rude, aggressive, avoid this home depot at all costs

One bad apple will spoil the whole pie and that's J.C.His attitude is not meant to be in rental service to help customer service..... So raymond in rental service is the only that knows how to treat customers all the test just have attitude like ur taking money out their paychecks read more

The Home Depot - J.C. the attitude - Hardware Stores Near Me - Newark, New Jersey

I'm always satisfied after leaving this store. It's right in my old neighbor and really close to work. So when I need things either going to or coming home from work, I can always stop here. I don't typically get much from Home Depot as I'm not a contractor or in construction. I got some medium boxes, 4 to be exact and their just $1.21 cent each, which came out to $5.01 after taxes. Talk about a bargain. I mostly come here to have keys made and that's the part that makes this a 4 star rather than a 5 star. This Home Depot could take a lesson from Lowe's and automate the key making process. I get that what Home Depot does by having an actual key maker handy is provide a job to the member of the community. However, more often than not, there's no one there at the kiosk and you can wait for 5-15 minutes for someone to get there. The other annoying part is having to pay for a spare key before it's made. Darn thieves making things harder for us honest folk. All in all its a great big location with really knowledgeable and helpful staff. I've not reason not to keep going, but if I can get my keys made at Lowe's I will. read more

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This is by far the worst Home Depot ever No one works here they just walk around on their phones Should have gone to lowes read more

worst check out lanes ever. .. lots of employees but nobody attending to customers, it took me more than 35 minutes to pay and leave store it's incredible, even fast lanes we're closed read more

Wow. This is filthiest Home Depot I've ever been to. It's a disorganized disaster They wed to higher more staff and clean up the mess.

I don't know much about the selection of actual home-building materials and equipment, but every time I've come here, they've always had what I was looking for. I think management should teach their employees to be more proactive in assisting customers... I remember when I went to the Home Depot back at home I'd get asked "Need help finding something?" almost every time I passed an unoccupied employee. If I did need help, the employee would escort me to the product. Well at this Home Depot, it seems like I have to do the asking and the searching, both of which are fine by me. However, if you want to improve on your customer service... easy way to begin is to get your employees to ask customers if they need help. read more

I work in Newark so this is the closest one to my place of work. This is the WORST home depot that I have ever been to in my life. Every time I walk in to this home depot no one ever asks me if I need any help. When I do ask for help the employees get really annoyed and act like you are bothering them. I want to support local bushiness in Newark but when I go to places in Newark this is what happens more times than not so I'd much rather wait until I get home and go to the stores near my house. Too bad read more

Just your typical Home Depot as they usually have what you are looking for BUT the employees don't have the service level like the suburban stores do. I'll fault management on that. At most Home Depot's the associates will approach you and ask do you need help looking for something. Here you have to hunt them down and even then they don't seem to be very knowledgeable. This is the hood so lousy service is expected, good thing I have a car I'll stick to the one in South Plainfield. read more

I was just at Home Depot and had lost phone and wallet. It was taken away when it was in the cart while my sister and I were loading our stuff. Thankfully I had find my iPhone and was able to see it was within the store after it was taken about 10 blocks away and back. Thank you the security guards that were helping me out the entire time. And especially a male worker at customer service that went through all the trouble to search all the lost and found belongings and found my phone and wallet within a grocery bag. read more

Went to this Home Depot to get a Christmas tree. The layout of the store was very efficient and the staff was friendly and helpful. I found a beautiful tree that I would have paid more money for somewhere else and I got an additional 20% off because it was a Black Friday Sale. read more

When I tell you excellent service shout out to Chevy(?) I believe she's at customer service and another young lady whose name I can't remember but her birthday is September 16 and LEE $ in the plumbing department these guys give a different perspective on what customer service is at The Home Depot will definitely return because of them read more

Getting to this store in newark roads gave me cancer. The store itself was pretty standard for a Home Depot. I got the proper help I expected and everything seemed fine. I asked a rep for help with tile paints and he definitely pointed me in the right direction. There is usually a homeless person wandering the parking lots asking for quarters though which can get too close for comfort, but all in all, it's a standard Home Depot. Wouldn't Coke again because of the Newark roads and traffic. But the store will satisfy your needs read more

They wouldn't cut my keys I kindly explained to them that I order colored KW1 lightweight keys from locksmith store online now when I go to the mom and pop locksmith it's no problem guess I will continue to go there and support them read more

This place a bit disorganized. The representatives at the customer representative desk don't respect the concept of a line and attend to their friends before others. Overall the reps were attentive and helpful. Also beware of the outside stragglers who try to help you for a small fee. That's always a little sketchy. read more

I have experienced horrible customer service from this store ,This last time I came in for some crown mouldings only because this the only location that had what I needed.I was assisted by Dimian,very helpful and knowledgeable with choosing the correct pieces,he even gave me ideas on what to do far as staining and designs.We were in aisle for quite some time,I didn't purchase because I forgot exact measurements.I came back next day and was not pleased ,a man by the name of Jean was rude ,also another man ( no badge on) I waited awhile for help and no one came ,I stopped a young man who tried to help but he wasn't familiar with mouldings but was helpful still.I complained to manager Ms. fahimah, very polite and professional, she had a gentle man by the name of Amir help me ,he was excellent also with ideas and telling me how to make my project stand out.I really was pleased after speaking to the Manager ,she deserves her position and a raise.I will be returning only because of the professionalism of some staff IE: Manager.it starts from the top and she handles things very well. read more

Worse store ever! Customer service by it manager is 30 minutes waiting for a manager!

When you think that it can't be anything worse. It can trust me!! Only one person is allowed to do pipes by size and of course no one don't know where this person is! Manager? Please don't know about where someone is. Disaster only words what's described situation there!! read more

I often visit the Home Depot on Springfield Avenue, it's close to home, it has the typical materials you look for in a Home Depot, and I never had a bad experience. My last visit I was helped by project specialist Michael Butler "Big Mike", and by far this man is the best Home Depot associate and customer service employee l I ever dealt with! He genuinely cared to take his time with my requests and questions, and assisted me in finding the best option for a flooring material that I was looking for. His knowledge and recommendations clarified a lot of my uncertainty - Thanks Big Mike! read more

The worst in customer service I will never come here again I went to get some cable wire in the electrical department and ended up waiting a half hour for someone to cut the wire I needed read more