Was looking to install Transolid shower enclosure- there were no examples of the material nor were there sample pieces for color. Lowes sent me samples of their Flexstone free. It is very difficult to make this expensive of a purchase without seeing a sample or an example of the shower itself. My suggestion for Home Depot would be to notify the company that they need sample pieces for the customers. read more

Great selection and well organized store. I will come here for future home improvement needs.

Just bought a snow blower for $1399 at this store and just saw it was $1299 at Home Depot online. Naturally I called to see if I could get the hundred dollars taken off and was told no because Home Depot online is separate from the store. Even though they will price match from competitors they have the manager has the option to deny it. No doubt they raised the price of snowblowers right before the storm because they know people buy them all. The manager here is scum of the earth and I will never shop there again. read more

My husband and I contracted Home Depot (Lead/PO # 11091903) to replace all 14 windows in our home. The Measure Tech was DAVID WEAVER. The ISM was KEVIN SMITH. The sales consultant was James D Bayout. Contract total: $14,859.9, Deposite: $4,000. We signed this contacted on 7/27/2021. Initially the lead time for the windows was a few weeks but that turned into months. The scheduled date for the window replacements was 11/8/2021. Only 11/14 windows were installed. The remaining 3 windows were incorrectly marked/measured so they did not match the dimensions of my windows. The issue was that the installers removed my kitchen window and after realized the replacement window did not match in measurements with my window. The installers called KEVIN SMITH to advice on how to proceed (he did not know he was on speaker) and he told the installers "I DONT CARE JUST MAKE IT FIT SOMEHOW". The installers told him that it was not possible because the replacement window was too small to "make it fit". The installers put a board on my kitchen window and left. The two other windows were never replaced, luckily they doubled check the measurements after the kitchen window incident. November 18, 2021 KEVIN SMITH called and left a voicemail that we would not continue to be harassed about payment until the job was completed and that unfortunately he did not have an ETA for the windows (I have the voicemail saved). February 2022 Home Depot still had no lead time on my replacement windows. We decided to cancel the remaining contract and get a local store to replace my kitchen window, at this point 3 months had passed. Feb 4th, 2022 BRIAN DUDLEY called and left a voicemail regarding amending the contract (still had no lead time which is the reason we were able to terminate the contract). KEVEIN SMITH apologized and swore that he would deduct from the amended contract since they remove and boarded my kitchen window. We signed the amended contract and reach out to KEVIN SMITH regarding the "deduction" since my kitchen window had to be replaced. KEVIN just stopped answering our calls and emails all together. August 2, 2022 KEVIN SMITH still refuses to reach out. However, multiple Home Depot reps (specifically Camilla) have called and left voicemails regarding payment and a resolution but KEVIN SMITH continues to refuse. I have no problem submitting the remaining payment but something needs to be accommodated in the final bill. I was left with a boarded window, at no fault of my own, actions directly made by Home Depot contractors! According to KEVIN SMITH he already deducted from the remaining balance $4,831.70 but that was NOT A DEDUCTION that was an amendment to the contract since they did not replace 3 windows. They did not replacement 3 windows therefore and logically they cannot charge for an order that was never completed nor fulfill. If you take a look at the amended contract ENTRY 1 & ENTRY 2 windows are my main entrance window (it was a two piece window). It was never replaced. Kitchen 8 window was the window they removed and boarded. Bedroom 3- 15 window: is a bedroom window that was never replaced. The windows never replaced and the window boarded up total: $4,831.70...so that is not a deduction it is simply work never completed. Windows are custom/special order so once they are made they cannot be refunded (per the contract), since my windows were never made MONTHS after the contract, an amended to the contract was possible. However, I am left with a boarded window...make it make sense! I will submit a BBB claim as well. This has been a nightmare! read more

This has been the worst experience of any project. They completely ruined it. Chris (GM) is rude and dismissive. Gina (assistant manager) is incompetent and unable to admit her errors and Chuck (other assistant manager) well chuck was helpful in that he had good intentions but compounded the issue with a lack of knowledge of the system. They didn't place a $3200 order then when they finally place the order (which caused a 2 week delay) they triple charge our credit line causing a month delay in credit line we were using for the project. Also shipping broke 5 trex boards at $30 a pop DO NOT USE THIS STORE GO ANYWHERE ELSE. AD Moyer was wonderful to work with for the rest of the stuff I am buying for my deck. This is the first negative review I am leaving so yes its THAT BAD! read more

This has been the worst experience of any project. They completely ruined it. Chris (GM) is rude and dismissive. Gina (assistant manager) is incompetent and unable to admit her errors and Chuck (other assistant manager) well chuck was helpful in that he had good intentions but compounded the issue with a lack of knowledge of the system.... I met the rudest employee of my life tonight at the Home Depot in Exeter township. I was leaving the store as it was closing and a rude heavyset gentleman locked the door right in front of me and told me to go around to the other door. After this he told me I was stupid for not hearing that the store was closed over the intercom. I had my son with... Walked in looking for some snow supplies. Was welcomed by a greeter that was instantly able to point me in the direction I needed. From there I was able to have someone else point me to the specific items that I needed. Lots of help available and very friendly. The staff is very friendly and helpful! The store is never cluttered- it is easy to find what you're looking for and to browse read more

Walked in looking for some snow supplies. Was welcomed by a greeter that was instantly able to point me in the direction I needed. From there I was able to have someone else point me to the specific items that I needed. Lots of help available and very friendly. read more

The staff is very friendly and helpful! The store is never cluttered- it is easy to find what you're looking for and to browse

We do a lot of shopping at this store, and have always been happy with the service and employees. But, I just called customer service to let them know that we bought a mold test kit there two days ago, and discovered it expired 10 months ago!! I didn't notice this until I had already started using it, but thought they would like to know about this, and remove all of their other outdated test kits that may be on the shelves. I never asked if I could return it. I was only trying to be helpful by letting them know, before anyone else purchased one. The woman who answered the phone in customer service was quite rude. Right in the middle of the conversation, she put me on hold. Came back on, and said it was an accident. After I explained to her that the product had expired 10 months ago, her response was, "Yeah?" So, I told her that I just thought they would like to know. Her response was, "Okay". Not so much as a thank you, and no attempt to offer me a refund, or an exchange. So, before I hung up I said, "You're welcome!" THEN, she said, "Thank you". I'm quite sure she doesn't care much about her job, or the company she works for. You might want to put her in the back some place, where she's not around paying customers! I don't know her name, but I called at exactly 4:48 pm on 2/8/17. As for my Mold Test Kit....I'll find one elsewhere. read more