How can you not love a Home Depot? Well I love this. one even more because of the kitties. We pop in occasionally when we need things to maintain my mother-in-law's house or boxing things up that we want to keep. Everyone is helpful and kind. And the prices are reasonable. read more

I'm here about 2 times a month and have found that most of my interactions with staff have been positive due to their accommodating nature and active listening when you're explaining what you're working on. I think they must have decent management for everyone to be so kind and friendly. My only reasons for not rating 5 stars is this location doesn't always have the things I need. Yes, you can usually buy everything online but for something I'm unfamiliar with, I'd prefer to see it in person and ask questions about it if needed. I once needed a length of pine cut, and their band saw was out of order. An employee confided to me that it had been that way for a while. Their garden section has fewer species for sale than other home stores in bigger cities. So, all in all, I enjoy shopping here and interacting with their associates but I know they won't always have what I'm looking for. read more

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A big Thanks to Marquetta for her help today! You're what makes our Home Depot great! read more

Today I was getting air filters for my AC. I saw filters in the center isle and picked up a few. The Chris came by and told me about the sale on air filters. I had not even noticed the sign as he walked me back to point to the sign. Then he mentioned premium quality filters; and walked me down the isle to where they were located and explained the different qualities. Another employee went out of her way to ask me if I needed help as well. I am truly impressed with this major improvement in customer service. Thanks Chris, the young lady, and the store manager for excellent service! read more

Giving a 1 star rating because I can't give a zero. I just had the worst shopping experience of my life (I'm 67) at the Ridgecrest Ca location. Poor customer service. Their self check out register malfunctioned. Which is Causing me a lot of heartache and paperwork to make sure I won't be charged three times the cost of my purchase. Manager on Duty refused to give me anything in writing to assure me that I won't be overcharged when it was a malfunction of their system. She said people come in all the time and complain about it. Never again for me. read more

I Like Shopping Here They Always Have What I Need And The cashier's are super friendly and nice Thank You Shalon For Helping Me Understand The Home Depot Credit Card And Also Your Kindness read more

Most of the parts I need are available when I go to the store. Occasionally an item not at the store is available online and delivered quickly. Great service at the customer desk when I need to return stuff too. read more

TERRIBLE SERVICE I ordered a fridge on 4/2 and paid $35 to be delivered the next day because they have it at their facility. When my husband checked the delivery date to update our tenant, it said estimated delivery date 4/11, so we waited. But on 4/20 our tenant still didn't get it. I contacted the store and speak with a customer service. She was like because there is no delivery date. I asked don't they have the product at the store, she was like yes, so why aren't you delivering it I asked. She was like when do you want it. ASAP. so they finally put tomorrow as delivery date. This is ridiculous. They don't put in the delivery date even though I picked the delivery to be the next date of my order, and they just leave it like that until we have to call them. If I don't have to, I won't bother buying from here from now on. read more

Ridgecrest Home Depot online prices for Ridgecrest vs in store can very by 20% (black storage totes). After "chatting" with several "associates", turns out only recourse is to step into parking lot, and "order items online" Seems Home Depot wants to become an internet sales company, versus let me wander the store to impulse buy stuff. Not sure how that affects the candy bars at check out. read more

David from the tool section went above and beyond to help me find what I needed. He initiated first contact, couldn't find what I was looking for so I gave up and was looking for something else. David saw me 5 minutes later and found what I wanted. Thank you David from Home Depot! read more

Hey they open at 6:00 am and close at 9:00 pm. To be honest it's easy to leave a bad review but it's a home depot and usually they stock everything i could ever want for a home improvement project and have never been disappointed with the service... It might be nice if more than one main cash register could be open rather than forcing ppl to wait or self-checkout, still no complaints here! read more

Great customer service! Sierra, the cashier at self checkout was very helpful! She helped me carry my items (because I had a bad back that day), and she even helped me sign up for a credit card! Will be shopping here again. :) read more

To day was very disappointing.. Headed to home depot for move pebble rock.. This around 5:40 near closing i think. Pick up my items and started to head to the cashier. I noticed the line was long. Then i heard a lot of talking and laughter coming from the return desk. There were 5 employees by the register. When i got to the line. People were complaining about. Why are all of those employees just standing around? While this poor cashier not getting help. Finally after the wait. I check out... Not one person came. So, being a stock holder and a retierd Home Depot Store Manager. Bernie and Arther.. Would not stand for this poor customer service. So, I went over to all the employees that were still standing around. One employee had his back to me eating a sucker. Then i asked excuse me. I asked - do you all know what a code 3 is? They said they never heard of it. I explained who i was and did they see the customers waiting to check out... And what 3 or more customers meant to them? They just said never heard of it. I left disappointed og lack of customer service in that store in Ridgecrest CA. Enough said.... Retired store manger of Home Depot read more

It is rated 2and one half stars that should tell you everything .be careful if you don't accept there damage merchandise and want it not broken be careful not a fun place read more

I have been living in Ridgecrest, California long before Home Depot came to town. Since they arrived they have put all but two mom & pop hardware stores out of business and greatly reduced the number of products they can compete with. We have developed a saying here in Ridgecrest about Home Depot, "Everything you don't need and nothing you want!" I finally caved in on some small fencing I found on their website, it said it was in stock here in Ridgecrest so I drove the 10 miles to get it and I was informed after standing in line for 20 minutes that them didn't stock and I could get it a their Tehachapi store 70 miles away. Like the saying go "Everything you don't need and nothing you want (That includes good service!) read more

After my local Home Depot manager did some research on my online orders, she was able to locate my bonus orders and had them delivered to me!! read more

30 minutes till closing, my hubs and I rushed in and over to the portable a/c section. While we were deciding which unit to get, we stopped over in another part of the store and had a great store employee help us find what we needed. Once we decided on a a/c unit, my hubs went to grab a flat cart and a cashier asked us if we needed help. Since I didn't know how heavy the unit was, I happily accepted the help. I didn't catch any of their names, but we definitely couldn't have gotten any better service than we did tonight. The store itself was pretty well kept together, stocked and a perfect place to cool down from the hot heat. We've been here several times before to buy small plants and will continue to since our plants tend to die pretty quickly :/ Overall, our experience has been pretty good but tonight was exceptional. Kudos to the HD's employees who take the time to help those, like myself with a deer in headlights look on the face. read more

My wife order to Home Depot in Ridgecrest two bathroom cabinets and for 3 times the cabinet came damaged the first time the door was damaged the second time holes on the side the third time damaged behind , what's Home Depot say is faulty for the shipping company and offer to my wife a $ 150 discount . I don't want a f ... discount but I wanted a cabinet new no damaged shipped to my house and free is the minimum after 4 months of problem !!! Anyway i cancel my Home Depot card and I stopped to go to this store!!! read more

Good luck returning things here and getting your money back. If you get a damaged item and reorder a new one Make sure you get proof in writing that you actually returned your initial item. Unbelievable! Worst return experience ever! read more

Shout out to Aaron in the Paint Dept! This guy knows his stuff. We took in a few paint chips for color match and although the chips were small, he was able to match exactly. It's nice to have someone at our local HD that cares and is able give outstanding customer service! read more

Needs new management. Try out harbor freight down the street or even tractor supply if you can. Kind of sad because the general employees are nice but just has terrible management. read more

Customer service is shit, and the lumber is even worse

Never any problems with Home Depot locally. This home Depot has 4 parking spots for veterans. They also offer a 10% discount to service connected vets. They allow pets to visit with their owners. Tuff She'd has a large display in the parking lot and offers discounts to card holders. There's plenty of free parking in their large parking lot. read more

We have repeatedly had the Worst service on the planet at this particular Home Depot. From zero help to completely Inept help it is truly the most amazing example of waste of human flesh I've ever seen. Their customers would be better served by robots than they are by the current set of Stooges currently employed. Note to Corp Home Depot: your business would benefit greatly from customer service training. read more

Home Depot strikes again!! 4 employees walked by me while I am trying to load multiple sheets of Sheetrock into my truck and no one tries to help, including Carlos, who is probably texting on his phone again. No service here!!! :( why do I keep coming back. On the flip side, thanks to Cardinal plumbing and one of there very professional employees who saw me struggling and helped me out. THANKS!! I personally called your boss and told them what a great employee they have. read more

Got absolutely grilled for bringing an empty propane cab thru the door. Nothing posted anywhere but Trish made us a bit uncomfortable telling us we were knowingly breaking the law. Not cool read more

For whatever reason, we come here often. The folks are always helpful and the place is pretty organized. It's a fairly large store and they have a whole section in the back for glass. Also - they have massive amounts of fixtures available and they may be able to order what they don't have. Check them out during the holidays - they have Christmas trees! read more

I am really thankful to have a large store like this in town. The customer service has always been great and any returns/ exchanges I have done have been trouble free. I recently ordered a washer and dryer and was impressed when the delivery guys pointed out damage to the dryer that I didn't see, they took it back with them and I already have a scheduled delivery of the new one. read more

The people in the lumber department had no intention of being helpful. I went to the customer service desk and they called Gunner. He was no more helpful then when I spoke to him. I gave up and went to Ace Hardware and I got exactly what I wanted. read more

Home Depot in general is not exactly known for customer service excellence. However, this one in Ridgecrest is an exception. Every time we have come over four years the staff has been incredibly helpful and friendly. It makes all the difference in the world. read more

The Home Depot - Big sale - Nurseries & Gardening Near Me - Ridgecrest, California

Cant give enough credit to the Home Depot teams especially with a leader like Dallas! This manager treats situations as if he's experiencing them (to the best of his ability.) I was very frustrated with returning Ryobi batteries (3 times 1 worked out of a 2 pack) circumstance made me wonder if it was my charger. I didn't know I was talking to the manager, he pulled one off the rack gave it to me to test and I was able to determine it was the batteries!! Returned the charger to the store, upgraded my batteries (even though I shouldnt have to RYOBI!) I couldn't be happier. Thanks Dallas! Customer service like that brings me back again and again.. read more

The sign says wearing a masks required but half the customers are not wearing them. Home Depot does not care and feels their responsibility to there customers ends at posting the sign. read more

Home Depot Management, i wanted to thank HOME DEPOT and especially Tiffany at the Service Desk in Ridgecrest, California for making my day and my Labor Day Weekend. And to put Home Depot on notice that you need more people like her (Tiffany), at your service desk areas, who show a real interest in her (your) customers and who clearly understands how to be a compassionate, considerate and professional customer oriented individual. Being a regular customer at Home Depot I was surprised to have a floor person right-out-of-the-gate respond so negatively to a request for a discount consideration ... on a product that had an obvious defect .. but which I was willing to accepting if it was reduced only slightly. One should never have to pay full price for a broken or damaged item - even if it can be repaired by the customer with concentrated effort. However when brought to Tiffany's attention she immediate took the high ground and stepped in to rectify the situation. A small savings was given and the unit was purchased with myself being both impressed and very satisfied with her "customer sensitive" actions. This philosophy accomplishes and provides dividends for all parties: 1. Gets the customer what they are seeking 2. Moves products that would otherwise be a liability to the Store 3. Removes the need for timely assembly on a busy weekend 4. Creates a mutually beneficial relationship within the community 5. Creates an underlying confidence between customer and provider for future purchase issues. 6. Creates a "trust" in management personnel's compassion and understanding rarely achieved these days. She should be commended on her mature leadership and initiative to save the sale and 'save the day' sort-of-speak. Floor people should also be instructed that when directed to "CHECK THE UNIT OVER" for any and all parts and accessories that might be missing and/or in the back that they should actually "CHECK THE UNIT" over for parts and accessories that might be missing - as even though this was directed by Tiffany - and the floor person indicated they would...THEY DID NOT...and a return trip had to be made to the store to identify a glaring failure to even give the unit the most cursory inspection - by the person pulling it to the front for pick-up after Tiffany's exceptional customer related actions. The same person who was character 'C' in this interaction the whole time. Her performance should be commended throughout this evolution and she represents Home Depot's Motto of Good Customer Service as she quickly provided the missing parts expeditiously and understandingly and acknowledged the need for support personnel to do-a-better-job when directed to inspect units and products they move to the front for pick-up. The glaring omission was two (2) flame covers that anyone could see if they opened the lid of the unit to look inside for basic components. Especially for someone who indicated they assembled floor units. This incident will hopefully provide management with an opportunity to inform its floor persons (those assembling) and those (moving item from the floor into position for pick-up) that they are an important part of the overall 'team effort' in the customer satisfaction process. Thanks again to Tiffany for her superior customer service. Respectfully, Jim Ledbetter Sr. Retired Marine High School Registrar Sports Official Disabled American Veteran read more

Our evaporative cooler motor went out. My husband saw that this Home Depot had 6 in stock. We drove 20 miles into Ridgecrest. We went to the isle and none were there. An employee was working in the isle and we asked where they were. He said, they moved them on a lower shelf; they weren't there. He said, Then, we don't have any. We went to Customer Service and showed her that they were supposed to have 6. She said, Ask the guy in the isle. We said, We already did. She said, Well guess we don't have any. My husband had her check with someone supposedly in the back and he said there weren't anymore. Her attitude was just OH WELL, SORRY. Right. I doubt we'll be going back in there. OH WELL, SORRY. GO TO THE TRUE VALUE STORE ON RIDGECREST. THEY HAVE THEM!! read more

I don't know if this will help, but the management of the local Home Depot needs to be woke up!! No wonder you have a high turn around with your employees. I have inside knowledge that there is limited training and other employees are rude to one another when new people are hired in and will not help them learn the ropes. Employees are scrutinized about doing something wrong, in which they were never told it was wrong in the first place. How can you scrutinize someone if they have not been taught. read more

Friendly employees and hassle free returns. I can spend all day in a Home Depot!

I am so sick of this place but it is nearly the only viable option in this town! I sent my spouse there for a lag anchor in dry wall and she got help, not much, as she returned with a lag shield for concrete! What a joke! Additionally, she was looking for a brad finish gun and they showed 2 on their inventory yet the sales person couldn't find a single one! Wow. This is the sacrifice we have to make. Employees poorly trained and lazy, to say the least. read more

This store is very clean and we have always found what we were looking for, if not it is always easy to find help. There are 2 employees at this store who have really gone out of their way to be very helpful and nice to my husband and myself. There names are Josh and Heather. Sorry I don't know their last names, but both employees deserve to be recognized :) read more

At the Home Depot store in Ridgecrest, Ca. customer service comes first!!! I had several problems with a custom window I ordered. I gave the manager David Jenkins a call(his cell number is posted on a sign-board at the store entrance)and 45 mins later I had assistant manager( Dottie) calling me and telling me that she would correct our problem ASAP. She and her staff keep us informed of the progress, and have since resolved our problem. Customer service is rare these days but it still alive and kicking at our local Home Depot. read more

I ordered a rather large order because they were out of stock. They told me how much they had on order and I paid for that amount. A week later I called because I hadn't heard anything. I got the run-around on the phone so the next day I went in. They still didn't have my order pulled, in fact, they had been selling it so there wasn't nearly enough for my order. This cost me my customer and wasted my time. read more