Exceptional Customer Service! My senior husband returned a pallet of unused pavers on 6/30. The associates unloaded the heavy load and the refund was promptly processed. We had purchased more than needed with expectations of some pavers arriving damaged. However, that was not the case and necessitated the return. read more

I am from way out of town left my wallet there. Went back. They had found it and took it to customer service. Love the ladies. They are honest. Thank you so much, ladies. read more

Every time I come here it gets worse and worse. I wish it was like the Home Depot back where we used to live. Customer service is horrible. I buy garden items between 7-8 every single time I come here. They never have the garden doors open. I waited today for 30 minutes. And literally was told the manager doesn't open it until 8. But you've been open for 2 hours!!! And your employee just sits in a booth! Anyways you can see by my time stamp, when she said, the manager doesn't open the door until 8, it's obviously 8:35. Heading to Lowe's. read more

The Home Depot - Nurseries & Gardening Near Me - Sherman, Texas

Young guy named Joseph helped us and loaded some concrete bags. He was soo nice. We had to make a second trip for more around 7:30pm . After asking 4 people for help and seeing at least ten employees ignore us for about 30!minutes, I finally found him again and he helped us out. He was so nice and we really appreciate him! Great employee and so much appreciated! read more

July 4, Cade Garcia came to meet my husband and I about remodeling our bathroom. We talked, Cade looked, measured, talked, promised, smiled, enjoyed refreshments we offered.Quoted a 3 or 4 day turnaround, once materials are ready. Gave us his number if any questions, concerns anything at all just text him. We were given a sort of time frame to expect. Materials will be ordered, measured, cut, delivered and ready to install. Stephen Kallas called a couple weeks later said he was project manager, he would be by tomorrow to look at bathroom and remeasure just to double check salesmans measurements. Stephen Kallas said this is his number, call, text reach out anytime. He would let me know when they would be ready to start. Stephen Kallas called couple of weeks later,everything is delivered and ready. We will start August 1st! We were so excited! We are a family of 3, son works nights and I work days. I went to check in to a hotel for 3 nights. Tues morning Aug 1, my son went to room and went to bed to sleep for work that night. I pulled into work, my phone rang. Stephen Kallas called to say his crew would not be there today, they had truck problems. They will start tomorrow. I told him I just checked into hotel for the week and now just wasted a night. Stephen Kallas said not to worry about it, he would take care of extra night. Wed Aug 2, my husband got up early to wait on crew. Another text, crew is on way. Then phone call, they have been sitting in traffic for over an hour. The crew, 2 guys, showed up almost noon and gone before 4:00. They worked maybe 6 hours,installed bathtub, filled with water. Do not drain the water, city inspector will come inspect. Call as soon as he's here. We will head back to work. City inspector did not show Friday. Mon Aug 7, Matt and helper (the crew) showed, inspector showed, 3 minutes later signed off. Crew worked 7 hours. I texted Stephen Kallas, he assured me he would take care of hotel, again. Talked to Stephen Kallas concerning project not moving, he would send his partner to check. Tue Aug 8, crew worked some, Rodney showed up, talked to my husband and asked for a few minutes and privately talked with Matt Adams about 30 minutes and went back to the truck and talked on phone albout 40 minutes, little later crew got a phone call, they had to leave my job and finish up another job so that they can get paid and we have a funeral tomorrow til about noon. Wed Aug 9, yep,no show. More unanswered calls and texts to Stephen Kallas. 1:29pm, I sent text to Stephen Kallas, "leave early, funeral, traffic, leave early to do another job." I do not understand this business tactic. Statewide Remodeling sold me a bathroom remodel down to the penny, warrantied my lifetime and even my kids lifetime. I'm not sure of your expectations but I believe mine must be of a higher standard. I did not understand that the 3 to 4 day time frame was all the small working hours piece mealed together. Nothing. 3:51pm text Stephen Kallas, Have you located your crew? They removed the toilet yesterday and I'm still waiting on someone to show up that will actually work. 4:15 text from Stephen Kallas "will be installed tomorrow ". I texted Stephen Kallas from time appointment was set until "contract signed ", phones/texts answered immediately. I had to a question for Cade Garcia, texted and called him several days, no answer. Once crew started, calls and texts went unanswered for hours. Something got Stephen Kallas attention. Text Thur morn Aug 10. "Yes,Rodney and I want that for you that is our number one goal. Things can and do go wrong with remodeling. We,Statewide Remodeling are committed to completion and customer satisfaction ". Fri Aug 11 Stephen Kallas texts, "Crew stuck in traffic-Be there by 10. " I texted Stephen Kallas, "gonna be a long day, will be finished today-tomorrow is our granddaughter birthday party here." They worked til 7pm, said done. I had to sign paper so he could get paid. Last I heard- 18k remodel DO NOT DO IT!! UNUSABLE Bathroom, vanity not set, hooked up. Baseboards not fit correctly. He wanted to glue to sheetrock because his nail gun broke and he can't afford a new one. I'm literally sick at the shape my bathroom was left in. Do not use Statewide Remodeling they are a Home Depot partner. read more

The Home Depot - Nurseries & Gardening Near Me - Sherman, Texas

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Was looking at mowers online, but had some questions. I called the local store in Sherman, Texas. Automated answering system transferred me to they said outdoor equipment, but the phone just rang and rang and rang. Nobody ever picked up and there was no way to leave voice mail. Called back and pressed 0 and got the same thing happen. I guess they don't answer their phones at that store!! Not good customer service. read more

Most of the time customer service at this location are ok but today not so much trying to get some customer service help was almost impossible. I asked an employee for some assistance there were 3 of them standing just talking to each other. One of them said I'll call someone to help you. Which I asked what about one of you? They just looked confused. I also was looking for some salt just in case when our temps fall into the lower 30 and upper 20 and we get rain. When the employee said it is too warm for that to be an issue I said today yes but in two days there will be an issue. Each employee I talked to acted like I was bothering them. read more

Sherman Home Depot is the worst. I like Home Depot, just not this store. I'm a traveling contractor and ex-employee. But... Sherman Home Depot is the worst. The associates act like you're an inconvenience to them and they can't even help. You'd be lucky if you can find a lumber cart that isn't already full of lumber. Even with this covid-19 pandemic and a limited number of people in the store, you'd think they'd be better. read more

Rented a dirty trencher. Wanted a big one but took the biggest one they had. After an 45 minutes I only had 30 ft done. Took it to car was and cleaned it. Asked to see the manager to get my money back. I explained I wanted a bigger trencher but they cannot fix their bigger trenchers. I wanted my money back. She talked to some smart ass Fred's monkey and he told her to give me half my money back. She left without talking to me. I asked the grease monkey what happened he said I will get half back there is nothing wrong with the trencher. I said that's bs I wanted a bigger trencher. I as I was at the front door he taunted by saying have a nice day! Don't know why a grease monkey can make decisions. read more

I purchased a John Deere lawn tractor and they said they could deliver it the sixteenth of April and after waiting all day at home for the delivery I called them and they said they had a driver quit so they could not deliver it, so why did they not call me. They said they could deliver it on the 30th and I said I need it sooner so could I get one of there trucks to bring it home and they said there truck is broken. WTF read more

The tool rental at the Sherman TX store is a joke. I rented a trencher there. Drove an hour round trip to get it. Noticed the chain was loose but the employee said it was serviced and good to go. Got it home & trenched maybe ten feet before the chain jumped the track. Store manager acted like he was doing me a great favor to refund my money. Wasted all morning and a quarter tank of diesel. How about making sure your machines are in working condition before sending them out. While I was there, I helped three customers select the right equipment for their jobs after the clueless employees couldn't answer their questions. One told me HD should hire me as their rental manager. I told him that wouldn't work because I'd fire every employee and start from scratch. read more

1 star is too many.Years ago,I paid for afew deliveries I never received.I bought afew thousand dollars worth and asked them to deliver it,then went back and bought more and asked them to deliver it.I received nothing.Also, they gave me a hard time using the credit card.I now hate Home Depot. read more

The only reason I will shop Home Depot for an appliance,, is to get the price and compare it at Lowe's. I wanted a microwave here and was told they would have to order it And I ask to ship it to the store,, Not My House !! They wanted to charge me $59.00. That is gouging every appliance customer for $59!! The service person told me they hardly have any of the appliances in stock and you'll have to order them. Don't do it,,go to the competition and price compare ,,, AND it was only $1 difference so I Was Happy to Pay it There !!! read more

They have always been very helpful, and accommodating, but the latest was over the top, good. I have been having problems with the sewer draining for over half a year. Their advice, and the rental of their equipment, has made for a very nice Christmas for me, and many others. The problem was almost assured to be in the City sewer system, but getting them to fix it, proved to be impossible. The drain snake was over the top heavy duty, but they thru in work gloves, which I would not have had otherwise. They proved to be a tremendous blessing when I got my fingers, particularly my pinkie, tied up in the extremely strong, steel cable. This not only fixed my problems, but the stench that was coming from the sewer, down the street. So, it was a tremendously good day for a lot of people! Thanks to Home Depot! read more

We took some items back to get a refund , the guy ranged up things so fast that after we got home , we found out the bathroom sink handles was not on the list . They told us today to come back with receipt and they check it out . Well looks like really we out over $60 .00 . Check your receipts better people! read more

This is the second time I have left Home Depot due to rude employees. They refuse to help customers find or reach items on upper shelves. They have some serious management issues. Done. Lowes now has my business. read more

Tried to pick out paint today. Was ignored, so I proceeded to look up paint numbers and find swatches on my own for a good 15 minutes. I finally came to a few I needed help with. I waited until the other customers had been helped, and asked for help. I was then treated condescendingly and went through a series of questions before the man agreed to help me and seemed delighted to find out the swatch I was looking for was not available. No additional offers to help in anyway before being completely left by myself. Just rude. I'll go back to Sherman Williams, thank you. read more

I go to the Mckinney store once a week. A few times I came here to return goods that I was not using. I live up this way. They have the WORST people working in returns. You are standing there with other customers and they have several people who are working there and they either ignore you or continue to do whatever they are doing. First law in RETAIL take care of the customers FIRST! This store is horrific. Usually one check out, but basically all self check outs to save $$$$. Go elsewhere! read more

Reminded again why I prefer Lowe's in Sherman over Home depot in Sherman. When I found someone to ask for a specific product, he told me to go ask so and so who was fort yards away and clearly helping someone else. Once again, I found one of the products and proceeded to the Checkout line. No customers in the self serve line but four in the contractors' department and that was it! Only one. Customer service is lacking as usual. read more

If you're happy with no service and you don't need help, this is the place for you. It's definitely a DIY world. I've tried a few times to get delivery, but the wait time is usually 4-7 days. I've called in orders to be pulled so I could pick them up. I call the day after and find out no one has even started on the order. It's very frustrating. read more

Wanted to share my experience from yesterday. I was purchasing a hot water heater and the gentleman in the plumbing department made a point to tell me that it was important to replace the washers in the connectors because they wear out over time. I took his advise and spent a dollar or two more and when I looked at the old ones, they were a mess! It took 20 minutes of digging to get them out. They were hard and glued to the connector. I would have never even thought about it and these probably would have failed long before the new water heater. Having knowledgeable people in their departments who are willing to help strangers is so wonderful. Being a small middle aged female brings mixed results when asking for help in such matters. One thing, the Sherman Store appears to be Very short handed. The young woman at the service desk was overwhelmed with calls and customers, and though she handled everything very well (truly) there is only so much one person can do at a time! I hope this can be fixed. read more