Located in a very safe part of town with access to a main intersection, Home Depot is there for all your home improvement needs. Overall, it's pretty darn close in terms of products and prices of that big blue place that starts with "L." But what I think sets them apart is customer service. The employees are always more than willing to assist while knowing where everything is as if it's the back of their hand. Walking in the place is stunningly clean, as if no soul has ever dared soil the floors or leave one product out of place. I did see a person cleaning the floor and another restocking shelves when I dropped by after an early church service but they weren't in the way at all. Overall, HD has a pretty efficient business going on. As for what to buy, I was after a light bulb changer extender and couldn't find it. I asked for help and it was one isle over! Doh! Oh and I checked online before dropping by so their PoS (point of sale) system is very accurate between the web and store. After retrieving my bounty, I wondered around. I had to stop by the Tregaer grill...... oh buddy if I already didn't have a Webber and a smoke box, I'm not sure I would have left with only one product in hand. Moreover, they had a lot of grilling accessories which made me drool! I'm not going to carry this review out for sake of having a long review. Home Depot is a little bit better than that other place. My advice is if you have home improvement needs, stop by here first. They have that "IT" factor which I really appreciated. read more

The Home Depot - Clean well stocked isles - Hardware Stores Near Me - Summerville, South Carolina

ive gone there for months to get my gift cards and i always write a check and they do take checks and in my past few months they have taken my check but the last time the machine says declined, that was embarrassing. my checks are good. Us baby boomers write checks, get over it people! read more

I frequent Home Depot for a lot of my things hardware related. And nowadays, most of the time I order online and get a curbside pick up, which is extremely easy and pretty quick.! they also offer a military discount in store and on the app verified through ID me. read more

Parking Lot, here on A beautiful Carolina Morning. I searched and repeatedly scanned with no luck in finding my Landscape stones! I entered and spoke with the lovely at the help desk. The Lady found my last order! I went to the well-organized gardens section. David helped a gentleman there before me with an even larger order. David let me know it will be a few minutes. I went to the self-checkout and purchased 20 bags, and David loaded them within a few short minutes. Quick and professional, Thanks, Home Depot! read more

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Have been in here a few times the last few days. We knew what we needed so didn't need help, but didn't see people that were willing to ask if we needed anything. The selection was nice, and the military discount is nice for big projects. The cashier was dressed as a typical teen, sweats and crocks. read more

Thanks to Terry and Cindy I was able to pick up a new lawnmower. Transaction was done online last night but didn't go through as expected ant Terry is a very knowledgeable CS as well as Cindy Terry has always helped me do the loading when getting something heavier than usual. He walks the extra mile to meek sure the customer is happy buying here and he does it with a smile . An employee like Terry needs to be recognized for the work he does and I hope his manager reads this so he can get a pad in the back Long story short 4 transactions and we loaded the mower a couple of times to my car all with a smile! Thank you Terry and Cindy! read more

Delivery service could be better!! I was told three times by 3 different people that my order of wall caps and blocks would come on 11/19. It showed out for delivery but then I get a call at EOB saying that can't deliver one the orders until the 25th. Now the order that was supposed to be delivered today, won't deliver until the 26th. I get my 40 wall caps and 4 of them are broken. read more

Only .5 of a star! I bought windows from home depot. The salesman only give me 1 option. Measurer came out did his job. Installers did their job. Within a week! Windows open I walk in & my shears tied up in window. Call HD NO THEY put it off on HD exteriors. Kept sending same folks out trading Installers with Measurer. Can't file against windows because I did not purchase from them. Filed a complaint with BBB no resolve because home depot kept bouncing the ball to Home Depot Exteriors. There's more to the agony they put us through. So now I Filed a complaint with Dept. Of Consumer Affairs. Oan HD wants me to mount my blinds 3/4 of a inch outside of the window molding Please use caution when you make a purchase from HD. Shopped there for 20 years just no projects you can't do yourself. Not projects HD does read more

The Home Depot - What a ugly job. Blows my mind - Hardware Stores Near Me - Summerville, South Carolina

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First and foremost, Marie in flooring is 5 Stars! However... We are rebuilding an entire house so we are purchasing items daily at this location. Last night we inadvertently purchased one wrong style kitchen cabinet. Today with receipt in hand I attempted to exchange for the correct cabinet. The first woman at the return desk said no problem, so I left the paid for cabinet at their checkout station and went to grab the correct cabinet. When we came back, the first woman was not there but Melody with her sarcastic attitude was there to ruin the day. Melody's sarcastic comments and attitude were abundantly clear. We called her out on her attitude, decided to go to a different Home Depot. On our way out, Melody was still making sarcastic comments so we asked to speak with a manager. Enter Daniel. Daniel spoke with us and stated he would do the transaction, we asked why Melody was still making sarcastic faces and comments behind his back while he was talking with us. We informed Daniel what was going on and he said he would talk to Melody since he was her supervisor, we informed Daniel most likely nothing would be done due to Melody's blatant sarcasm in her supervisor's presence. If you want bad a attitude, poor customer service and a general sense of shopping at a business that does not care about giving a pleasant shopping experience, Summerville Home Depot is your store! ***Facts: 1. Product was unopened in original packaging 2. Receipt for purchase was given 3. I drove to North CHS Home Depot and was in and out in less than 2 minutes and Marvin was awesome! read more

The garden center was neat and organized. Large signs were hanging above the plants that indicated their type: annual, perennial, shrubs, trees, etc. I was browsing and found all plants I came across to appear healthy and for a reasonable value. Very impressed with the perennial and vegetable selections! Would have liked to have seen a "SC Native Plants" section as there were not many. I was not able to find milkweed, persimmons or pawpaws which I was looking for, but I did find a beautiful desert rose, and the price of $12.99 was very competitive for what I've found in the past at other garden stores and nurseries. The two staff I encountered were pleasant and were wearing masks. I appreciated that they were visible, friendly, and taking good care of the entrance and plants since I was shopping alone and at dusk. read more

The Home Depot - desert rose - Hardware Stores Near Me - Summerville, South Carolina

Person at customer service had no clue what was happening. So many employees but no one asked me for assistance. Pretty bad service.

If you just go into buy a wrench or a toilette they have good service at this location. However, if you have large orders expect them to have zero communication, schedule orders for a week out to sell it to you then delay the order by two months the day before install is scheduled. If you ask for any flexibility they tell you to cancel and resubmit your order (which will cause you to lose any discounts you may have had originally through sales that you purchased through). I made a $6900 purchase for install of 4 sliding glass doors in November and never receive any updates from this store, I continually call in and am told that the order is due in store in 2 weeks (every 2 weeks). I also on black friday made a purchase of 5k+ for all new kitchen appliances. We worked with an appliance person in-store to specifically select items that were in-stock such that we could get the appliances delivered soon (our diswasher had quit working). They scheduled delivery for 8 days away which was totally acceptable. Two days before delivery I got a notice to be ready that they'd be there on the originally scheduled Saturday (Dec 3). The next day, I got a new notice that said we had been rescheduled until Feb 20th. With the black friday deals we saved 43% (~$4,000). I think they put us to the end of the line and sold items that should have been reserved for us to other customers who maybe purchased at a higher price. As a part of selecting items in stock on black friday we went with all one color of appliances except that the range in that color was not in stock at the time so we said OK we'll take a range that is slightly different. The matching range is back in stock now, but if we were to change out the range that we received we are told it would reset our order and lose all black friday discounts. We would have been fine with that if we had received everything on the date we ordered, but have been washing dishes by hand since then and for the next 2 months. This was their mess up so it would seem that they should at least try to accomodate us to some degree. We were also told that the dishwasher was always in stock and we asked simply if we could get two deliverys one with the items that are in stock and a later one once the items that they screwed up with were in stock but we were also denied this request. This location have ZERO customer service for customers who spend regularly significant amounts of money here. (enough that we have a Pro Extra account). I do not recommend working through this Home Depot in Summerville for any projects or for any purchases. I will adjust my future loyalties to use Lowes or other more independent stores locally for all future projects. The prices at Home Depot may be good in many cases but the lack of care about the situations they put their customers in through their own screw up and lack of any attempt to remediate the issues for me is unacceptable. read more

What a joke. This story is OK they usually have what you need despite supply chain shortages. But Home Depot as a whole is a joke. I wasn't need of a chainsaw today. I wanted to buy a Ryobi 40 V chainsaw. Amazon had the saw for 169.00 Home Depot had it for 199. I asked the customer service rep if they would price match the saw. This was her answer, We don't match Amazon's on prices or many other online competitors for that matter. We also don't price match smaller competitors. Basically if we cannot consistently beat their prices we don't match their prices. In fact we really only match match Lowe's prices but not Lowe's online. What a joke. read more

If I could leave 0 stars I would. The entire staff is incompetent and incapable of doing anything but wasting your time. They will make you run to and from the store multiple times to complete one task only to be told after the 3rd visit "oops we can't actually help you". Wendy, who at first seemed to be the only one with a braincell in the entire customer service department, proved to be no help either. NEVER EVER SHOP HERE. I understand the interview process for home depot is very minimal, and there is a reason these people work here as opposed to a better job but I mean the least they can do is train their staff (some of whom have been working there according to their badges for 30+ years) to do the most basic transactions. read more

The older lady with the short blond bob w/ bangs and glasses should not be working Customer Service as she is one of the WORST customer service reps I have ever encountered. She stated she was on her way to lunch and saw me standing there and asked reluctantly if she could help (not sounding like she really wanted to help.) I gave her my order # and she said it was not there. I informed her that my app said it was there and at the customer service desk. She said its likely come in but not showing as ready. I repeated that the app says it was delivered to the customer service desk. She did not even attempt to look (clearly needing to get to lunch) and was unwilling when I asked to see if someone could just see if it might be ready but not scanned in yet as I have has this happen a few times now at this Home Depot. She said it was on a truck and she couldn't do anything. I mentioned that I had to come across town and that this was not close for me wasn't there anything she could do but never looking at anything other than her screen she refused. I get she was ready for lunch and I would have been happy to have someone else help me so that I did not have to waste 1.5 hrs of my day making multiple trips but she was totally unhelpful in any way and totally unwilling to be helpful or even pretend to try,. This lady should NOT be interacting with customers as she has no personable skills. I have never been more frustrated or irritated with and exchange and will likely avoid purchasing anything else with Home Depot (especially this location) moving forward. Its sad really as we had just purchased whole house flooring and several other items here and had a good experience but this one was so lacking of any hint of customer service that I will not be likely to work with them again. If I could I would return the items I purchased and buy them at Lowes (which has always been exceptional for us) I would but I have the contractors here today waiting to install the fans that she was too lazy to get me assistance with because she was more concerned with taking her lunch and couldn't be bothered to find someone that was willing to help. read more

I stopped by Home Depot on my lunch hour for a couple light bulbs. I was looking for a dusk-to-dawn bulb and a motion activated bulb. If you've ever been to Home Depot you'd know the light bulb section is extensive. There are so many to look through. I had a couple workers walk by me really fast. One, in passing, asked me how I was doing. Before I could answer he was gone. It was weird. I was at the section longer than I would've liked and honestly could've used some help. I ended up going online to their website and doing a search to see what brand and type I am looking for. I eventually found it and paid but I spent 20 minutes at the store for what could've been a 5 minute trip. I also wanted to ask a few questions for a future trip where I would have more time but there was literally no one to ask. I'm not the type to complain about petty things but I was very frustrated. I'm hoping the next time I come, I have more attentive staff when needed. read more

Possibly the worst service I've ever had. Called and asked to hold a truck for an hour or so and they said they could. I made arrangements to pick up a couch and when I arrived at Home Depot they had sent the truck out. They told me it would be back in about 30 minutes which was a lie. I waited for an hour and no truck came and the workers refused to admit that they had messed up and didn't apologize. They cost me time and money that I won't get back and they couldn't even say sorry. This is not the way business should be done and it makes me sick that there are people like that in the world. I will for the rest of my life go to Lowe's. read more

I don't find myself in home improvement stores often but Home Depot is nice. The associates are helpful. The store is large and offers a nice variety of products. I prefer Lowes but Home Depot gets the job done. read more

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I've been here several times but my most recent trip was to look for a new fridge because mine suddenly died. We checked the other hardware store nearby and they couldn't get us the fridge we wanted for over two weeks. Nobody was working in the appliances when we came in but they quickly found us someone who helped us. The fridge was still going to take about a week to get but it was the same price so we went with Home Depot. The lady we checked out with up at the service desk was really helpful too. read more

The Home Depot in Summerville is a great resource and go to place for all of you home improvement and home needs. I have had a really good experience every time that I have been here and I have been able to find exactly what I was looking for each time. This store is well organized and managed as each aisle is clean and well marked. The staff here is knowledgeable and approachable if you have a question and need assistance. This store location had been very consistent throughout the years and they are reliable when you need them. read more

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This Home Depot, like most other big box stores, has no personal interest in its customers. You have to wait, and wait, and wait for assistance. When you finally find someone to help you they have to go search and you wait, and wait, and wait some more. These stores have the market cornered because of convenience and price, but I would much rather deal with a local supplier. read more

The thing that I like about this Home Depot most, is that they are rarely crowded. It is a great place to grab home improvement items ranging from paint and lighting fixtures to appliances such as washers, dryers and refrigerators. They also do installation work when you purchase an appliance from them (for an additional fee). If you are looking for a great place to purchase lawn and garden items, they frequently advertise sales on flowers, plants and shrubs. Did you know that they have a separate area for plants and flowers that have been reduced in price, or are on sale? It's often a great section to browse and I can't tell you how many deals I've found in this area. Overall this is a nice place to grab many home essentials at an affordable price. read more

I went with my Mom Alexander to buy a new riding lawnmower about a month ago. We bought a John Deer Riding Lawnmower. We had it delivered to the house and the guy who delivered it said it has oil in it. We used it 2 times and every time I engaged the blade it was making a terrible noise. I had my brother come and take a look at it because he's Top Manager for Blanchard Machinery in Summerville. He's 70 years old and has worked his way to the top working on all kinds of Craine Engines and Semi Trucks and Heavy Equipment since he was 15 years old. His only job. I noticed the oil stick was loose and oil was all over the engine and didn't have no oil in it. Mom is 92 years old and takes pride of her 1/2 Acres of grass. She called up there and we were told to bring it back because we had under 5 hours of usage. Well my brother picked it up and took it to the Store and they refused to take it back. Mom called the Corporate Office and this Lady told Mom she would check into it. Well I told Mom today to call her back because the grass is getting high. She said you have to take it to the Dealership in Moncks Corner SC and they are back up 3 weeks in other repairs. The Gentleman there was super nice and said I'm glad you didn't buy the extended warranty with them because we are separate from them. My brother loaded it up and was nice enough to take it there for Mom because they wanted $150.00 to pick it up. The Mechanic told us that Home Depot doesn't know nothing about these lawnmowers and they are basically a Generic Version of a John Deer. My brother said our Company use to do business with Home Depot but not no more. Mom said I will never buy anything from them again. I still have a Troybuilt riding lawnmower that I bought over 10 years from Lowe's on Dorchester Rd in North Charleston SC. It runs fine. I will never buy or even go into their store no more. That's what you call Bad Service. I would of given them No stars from their Store if it would of let me. read more

I have chose to no longer shop at Home Depot as my husband served in the US military and I served just as long as he did supporting him and supporting our military through family services and as a spouse of a military member raising our family while he was gone serving our country I was serving our country at home spouses should be allowed to get the dumb 10% discount or whatever it is regardless. If you are receiving a VA disability check as a family member then you should be able to get their discount I can't believe they are nickel and diming it that much that they would not honor a veterans discount for the spouse. I received military benefits just like my husband my children were born in military hospitals so It would only be fair to give it to the spouse if the husband is away deployed. But 10% would be too much for Home Depot to extend to the spouse of a military member who's away on duty read more

Service is ok. From a customer stand point . The lot people don't get help I have seen only one person out in mornings get the cart and leave in the afternoons only person doing a lot for people loading and pushing carts all day on uncomfortable concrete that isn't paved with blacktop. Customers can really get hurt if they aren't careful cause the cracks in the pavement can cause a serious injury and that can cause a good lawsuit cause trash is much easier hidden in the cracks of pavement. Lot desperately needs to be redone but management doesn't care for others safety they just care for the money that gets brought in l. The only lot assistant has to clean up smoker stains that get left behind and she doesn't smoke that's not fair to her that she has to clean up something that she doesn't do! That's the janitors job or those that smoke. Have those that bring in the pets off leash they need to be leashed up it is a business and some people don't want to be greeted by a dog they need to be leashed cause some dogs are reactive and can cause a big break out dog fight ! Stop bringing in pets! Get rid of curbside it isn't worth it or needed anymore! read more

I have always, I mean always been a Lowes girl, but I stopped in Home Depot looking for something that Lowes was out of (I don't even remember what it was). I was so surprised by the garden center at this Home Depot. It was phenomenal! The live plant prices were very reasonable, and the garden center was superbly stocked. The folks on the sales floor were friendly and helped me find my way. I find myself looking at Home Depot ads now, and I never have before. This one trip might have opened up a whole new world for me. I'll be back to add more as I shop more. read more

At Summerville (Marymeade Rd) store, in plumbing you will often find a woman named Terry who really knows plumbing. I kid her that she is new to the business because she only has 20 years in it. After a few questions you realize she is a pro pro pro and is even always courteous! read more

Love the selection that they have here between the tools and supplies lately the one in Summerville is just too dang busy during the weekends to get anything done a bunch of soccer moms fighting for flowers and bushes but all in all it's a good place read more

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Absolutely love this store, every time I have come in they have been able to solve my problem quickly and made me feel as if they truly cared. The kiddos and I often come for their building program, they love it! This store also donated a tree to my school for a tree planting ceremony for one of my students that passed away. They are truly a community centered store! read more

I have only visited this store once, but I am sold. If I need hardware items again I expect that this location will be my "go to." The parking area is spacious, the staff are courteous, and their product range is fantastic. I was pleasantly surprised to see the wide selection of plants. I cannot wait to return here in early spring. read more

There are 5 curbside pick up parking spots. All 5 have cars parked in them but no drivers to be seen. So much for curbside pick up

Purchased a zero turn. Delivery person, Willie, was super, very nice and put it exactly where I needed it to go. Found some issues upon inspection, called the store and spoke to the Assistant Manager, Matt. He was very very cordial, apologized and we got the issues straightened out without me having to go to the store. Kudos to Willie and Matt for being such great employees read more

I work in hardware in Az and i am appalled at the service at this store. Took us 30 min to get assistance then another 30 min to get the lumber. No one is personable. Didn't ask if I needed help loading my $500.00 in lumber. Then when loading the lumber withput assistance in the LOADING ZONE the guy wants to come out because we are blocking the door. read more

One of my fave home improvement stores and they have great financing options for those big purchases/projects. The staff are helpful even when you're just browsing. They go out of their way to make sure you get the help you need. Every now and then they have awesome deals, too. Oh and they have a huge parking lot so you won't ever get cramped up there. read more

The Home Depot - Hardware Stores Near Me - Summerville, South Carolina

I have had a few customer service issues hear. My biggest being online orders are never store ready and often missing an item or two that you have to wait for a credit back for. One lady behind the customer service counter is pit of control. There is helpful and polite staff though read more

The Home Depot - Ladders - Hardware Stores Near Me - Summerville, South Carolina

Went to purchase a washer and dryer. Over 30 minutes passed before we left after having associates call 2 times for assistance. Nobody helped. Went to Lowe's. Unacceptable. Not one associate came into that department. Also, flagging down the 2 associates we did was apparently a bother to them. read more

Great, great service! My son just bought his first home, a humble and small brick ranch in an older area of Goose Creek. Being pretty handy, he has plans to fix it up and make it his, and he has friends that will help. Project one- floors. While the place had new carpet it was an awful shade of fresh dirt. Solution- about 900 square feet of Trafficmaster pecan wood laminate. Home Depot had a decent deal, and underlayment was ridiculously cheap on Amazon. My wife and son went to the Summerville store after a less-than-stellar clerk at Northwoods said they didn't have it in stock and had some runaround idea of how long it would take to get in. Summerville on the other hand had most of it in stock and had more scheduled for delivery. So, the afternoon of closing on the house we are off to Summerville Home Depot. As the store was setting up for Black Friday there was lots of action everywhere. We must have looked confused, because that was when the star of this story stepped in- Keith. He got involved, looked for our order (not in system), looked for material (couldn't find it) but set his mind that we were going to be taken care off. By the end of the day Keith had given us his cell number, pulled it all altogether, given a significant discount, and had the shortage covered by Northwoods, who not only delivered but helped carry it into the house. My wife and I are moving to Moncks Corner and my new go-to for home stuff will be Summerville Home Depot. Thanks, Keith, the floors are done and look great. read more

My mother retired from 20 years at Lowes, so this was one of the few times I went to Home Depot...I can honestly say I'm a HD fan now because of one particular person...Lynn who works in the windows department went above and beyond to help my wife design and find the best trim available for our kitchen project. She helped us for almost 30 mins and even printed out a tips on the installation. She is a great asset to this store and we will be back because of her read more

I'm very disappointed with this store and Home Depot in general at this point and will be going to Lowes exclusively from now on. The short version is that I bought a Ryobi trimmer a little less than a year ago. A week ago the battery stopped working. I took it to Home Depot and they told me to call Ryobi customer support. I did that and they informed me that, yes, it was under warranty and they would ship me a new battery......in 6-8 weeks because they are backordered. Ok, how about a better battery? Nope, we don't have those either. I went into the store to attempt to exchange the entire kit and they basically told me too bad. So now I will be forced to buy another weed whacker (elsewhere), and I have a big brick of a Ryobi trimmer sitting in my garage. This Home Depot has been my go-to store, but I won't be back as they obviously don't value their customers. Done with Ryobi as well because they completely blew me off and made it seem like the wait was no big deal. read more

Used Home Depot to have carpet installed in a bedroom. Was supposed to be a 7 day guaranteed install. Turned into 10 days after Home Depot contractor didn't show up or call. Not professional. I gave three stars because the work that was finally completed was good. I can't say I'd use them again though. read more