I ordered two faucets - only one came in the box. When I contacted customer service they told me the second one would arrive on Thursday. It didn't. I called customer service on Friday and they told me it would arrive by 7:00 pm. It didn't. I called customer service on Saturday and was told that both faucets were in the box. I explained that I had only received one. Of course I didn't save the box or packing because I had been assured by customer service that my second faucet was on the way. I lost $135. I will never step foot in Home Depot again. read more

Short Version: It's a pretty decent and clean home improvement store that carries the essentials that a home improvement store should have. The prices are a bit higher than I'd expect, and the employees help is hit-or-miss. However, if you get one of their super-helpful employees, you'll seriously love your experience. Long Version: Fantastic experience today at The Home Depot over in Waterloo. I started off at Menards as it was closer to me, but after I was told that Menards couldn't cut the lumber I needed AND they couldn't special-order the part I needed, I chose to try out The Home Depot and see what went on. The store itself is surprisingly clean. There's a Lumber area, and they have Lumber carts. They have a small clearance area near the restrooms. Unlike Menards, some of the prices are a bit high, and Home Depot doesn't seem to offer the "super cheap" doorbusters that Menards offers either. That was slightly disappointing. Employees seemed hit-or-miss. Some of them seemed particularly helpful and really wanted to help while others seemed to be mostly ignoring me. Both versions work fine. However, I did receive different responses from various employees as to whether the store carried things, so that was frustrating. (Turns out that they did carry it!) I wish the employees were on the same page. There was a guy in the Lumber department named Joe who was BEYOND helpful. I came in with some measurements and a general idea of what I wanted done, and he helped me pick out the wood type, explained the differences, and cut it for me. This is something Menards said they just couldn't do, but Joe had no issue with it. After that, I figured I might as well look into finding a good shelf for my cabinet, and that wood needed to be cut to size as well. I asked a nearby employee if that was something they could do, and she said "definitely not". Okay. Well, I thought I'd check with Joe to be sure. He said it would be no issue at all, and he cut it exactly how I needed it. My review would probably be average at best if it wasn't for Joe. Looks like the employees are hit-or-miss in helpfulness, but Joe honestly made this somewhere I'll come back to just for the lumber department because of him! read more

The things we like about Home Depot are there paint center and their indoor lumberyard. We don't come here too often it's not our first choice for home-improvement stores. First off I don't feel like there as competitive as other home-improvement stores in price. But we have spent a lot of money here over the years. I like their selection of bathroom and floor tile. We bought lots of tile for our home here. My husband took one of those home-improvement classes with them and he thought the tiling one was very helpful. I like their brand of pants and their selection of paint colors. I have always felt that the behr brand of paint is superior. They have a really nice lady who typically works in the paint department who is very efficient and helpful at her job. I think that there lumber is higher price than everywhere else but I do like their indoor lumberyard so if I don't know exactly what I'm looking for I can walk through it and pick. Plus then I don't have to Drive around and pick up the lumber and spend extra time doing that. The reason I'm giving three stars is because I feel like their staff is not always very helpful. I feel like I'm always having to search for people to help me and I feel that when I walk by employees they ignore you or avoid you. If their customer service improved I would probably improve my star rating. I will still continue to shop here for the tile I like and the paint I like. Otherwise I will continue to go to my favorite home-improvement store for everything else. read more

Best home repair supplies in town. Someone is always there ready to help. Good prices and great sales.

We came in looking to explore some flooring options for our new home. One of the workers, Margaret was quick to help us and walked us through the process step by step in order to be sure we were set with an option we both liked. Very good experience and very good customer service. read more

I am updating this... We used them for a Registry spot for our wedding. What a complete disaster. DO NOT DO IT. The idea is great but this store was awful to work with. I called corp to complain they tried to fix the problem but the people in this store just couldn't figure it out. To be fair I guess the system they have is really really old and hard to use so probably 1 out of 10 employees knows how to work it.. But here are some of the things they said to my guests about it. 1. It's to much work for us to pull up 2. We don't have a registry 3. I don't know how 4. You'll have to wait... (one person waiting an hour.. never got it) 5. Do you know how hard it is? These are just plain RUDE responses... I actually went in there myself and asked for a copy they had no idea who I was. The girl did try... just even called a manager who never showed up. After 30mins I said forget about it. read more

Worst customer service ive received concerning as carpet purchase, bottom line had three employees tell me there different things about my carpet that was set to be installed today but received call today saying it actually hasn't been manufactured yet, but then did receive a call later from home depot wondering how the installation was going, bottom line still willing to work with them but wanted a discount for all the problems, but they said they would discuss after everything was done, cancelled order, and for the actual store manager hiding from issue, what a joke read more

Ordered a battery lawn mower from here as showed 2 in stock. Even called soon after online order as an email said a confirmation was being sent but expected that within the half hour, so when it did not come I called the store, talked with customer service and the person said my order would be set aside right away and I said I would be there later as I had over an hour drive to get there. Now before that I tried to get one from the store in my area but could not order, and Waterloo showed them on-hand. When I got to Waterloo I found out they did not set one aside nor did they have any there.... the reason is their inventory is off. So... two Hi-$$ items (over $1300) not inventoried right?? The CS associate said 2 were available in Ankeny (a 90+ minute drive from there) but they could not place my order to hold one. They cannot transfer my order to another store!! So I would risk a long drive to another Home Depot relying on a possible failed inventory?! I had the order cancelled, and drove home. A good 4 hours wasted, over 6 if you count going online and working through their system which is not that easy, their extended warranty plan was not clear on coverage of Li-Ion batteries, calling the store I could not find anyone vaguely versed in the warranty coverage for battery-powered lawnmowers except a glib reference to a 90 day return policy. I went back for a better online search and found the same mower, same price, and ships direct (actually going to my son's house as it was for him.) This is not my first disappointment with Home Depot. Likely my last IF you know what I mean. read more

The staff was so helpful as they directed me to what I needed. I want to give a special shout out to Christopher - he went above and beyond.

Purchased a washer dryer here 3 years ago and was told how wonderful the $100 extended 4-year warranty is. Unfortunately, I have been waiting 4 days for a technician to come look at the broken washer/dryer. I called Home Depot Waterloo and the Appliance manager told me that the Home Depot Warranty has a very difficult time finding local technicians willing to work for the prices Home Depot Warranty is willing to pay, and so it is NOT uncommon for customers to have to wait 5-7 business days if not longer to even have a technician look at your appliance. I highly recommend that if you are looking for appliances, you try Sears, Lowe's or Menards first as my experience with them on appliance repair has been stellar. read more

We recently bought a house and have found that when it comes to home improvement stores, Home Depot has the most knowledgeable staff. Also, their paint people are phenomenal, and the paint guy even recognized me in Papa Murphy's once (this is probably because I talk a lot and bought nearly 10 samples for one room..). Prices are usually higher here than Menards or Lowes, but we think the service is better. read more

Was recently shopping in the home depot store. We were looking for new carpet to have installed in brother in-laws new house. He asked me to help him shop because i have experience in water restoration, carpet installation and, carpet cleaning. We looked at the carpet display section for 15 minutes before a store associate asked us if we had any questions. My question was about carpet pad. i explained to him that i work in the restoration and cleaning industry and voiced my concerns about the carpet pad with plastic layer on top of it. in the restoration business we restore homes and businesses after they encounter a water loss (ie. pipe break, toilet overflow, flooding). I explained to the associate that when dealing with a clean water loss in most cases the carpet and pad can be extracted and properly dried in place(with out removing carpet or pad). My Issue with the "pet pad" is that after a clean loss the carpet and pad have to be removed because the plastic layer prevents us from being able to properly extract the pad. I asked the associate if they would install normal rebond pad. He immediately became hostile with me. stating the they are not allowed to sell and install that because corporate will not let them. He was very rude to me saying that he sure wouldn't want to try and save carpet and pad after a water loss if you have water in your house your carpet and pad should just be thrown out and replaced. i tried explaining to him that the cost to replace significantly exceeds the cost to extract and dry in place. He was to busy trying to tell me that i have know idea what i was talking about. at this point i decided that i would not want to do business with them even if they would make an exception and install normal rebond. We decide to go to a friendly home improvement store. read more