**Complaint regarding Covid-19 protocols.** We hired Donna for a home inspection which took place on February 20th, 2021. We insisted ahead of time that we would be wearing masks, and the sellers also requested that all individuals wear masks inside their home, but Donna and her partner refused to wear masks. There is currently an emergency order in effect in Anchorage that requires individuals to wear masks. I have also made a formal complaint with the Municipality of Anchorage and the Better Business Bureau. When we emailed her to express our frustration, she responded rudely by saying she doesn't "subscribe to the hysteria around this so-called pandemic" and also that she has a "health condition" that prevents her from wearing a mask. I have asthma myself and I wear a mask 8 hours a day. I teach 3-year-olds with disabilities, and almost all of them are capable of wearing masks. She then proceeded to provide "evidence" from LifeSiteNews.com that "the survival rate exceeds 99%" and that "masks reduce oxygen by up to 20%," along with other claims that have been proven false countless times. I have provided screenshots of these emails. She also had political and divisive bumper stickers on her company vehicle. I have never been more disappointed in a service I have received. She does not take health and safety of her clients seriously, which is hugely concerning for someone who inspects homes for health and safety violations for a living. read more

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In march we had an inspector from this company come out to inspect a house we had put an offer on. The inspection day came and went, with no problems. So we thought. On March 2nd, I reached out to the company to inform them that they missed a major safety concern during the inspection. The door in the house we just purchased had been previously kicked in and the door frame was shattered. The pieces had been caulked back together. It was a very sloppy job at that. Donna responded to my email and asked when she could come out to look at the door frame. So we agreed on a time. Prior to the appointment I sent Donna a message to let her know my husband had an emergency call and he would be later than he originally thought. Instead of responding to the email, requesting a different time, she sent us a very nasty message (screenshot included). Her last email (screenshot included) acknowledges that her inspector missed the broken door frame, but instead of taking responsibility or even apologizing, she proceeded to tell me that she recommends that  "...you worry less about the 1/2" wood that provides little security..." I am baffled by Donna's response to me. Her company robbed us of making the best and safest choice for our family. Had this major detail been made known to us we would have completely changed how we would have proceeded with the home purchase. We would have requested it be fixed correctly or an allowance for us to do so. But that choice was taken from us by this office. This inspection was an utter failure! And Donna refused to provide a resolution to their mistake.This company has left my family with a shattered door frame, with a completely unacceptable patch job. I expect a sincere apology from this office along with a plan to correct this major oversight. read more

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Donna is so incredibly thorough and kind. She came an hour before our appointment time to get a head start and even provided advice and considerations during the walk through that was not solicited but oh so invaluable. I will recommend The Home Inspector Alaska any chance that I am able. I am so pleased with the level of detail, professionalism, and responsiveness of the services rendered. read more

Donna did the inspection of my soon to be new condo. She was on time, early actually, pleasant and thorough. She explained everything she found, told me what the items of higher importance were, showed me where shit offs were, operation of things, etc. her report was in depth and easy to comprehend and was sent the same day. I highly recommend her. read more

Warren did a thorough inspection of my deck. I appreciate his kindness, too. He arrived on time, and sent the report quickly.

Donna was professional and very detailed. She provided the report in a very timely manner. I have used her on 4 properties and will continue to use her going forward. read more

Donna was absolutely amazing! Very professional and knowledgeable. We have literally used them three times this summer. They found major issues with the 1st home we liked and saved us thousands in potential repairs. I will forever use them for all future home inspections. They also discovered a gas leak that we couldnt smell through our masks!! read more

Donna was great, she was on-time and very thorough and also gave me tips for fixing some things up around the house in the future. She was very helpful and nice. Thank you! read more

Working with Donna was incredibly easy. Donna was very personable and put everything into terms and a perspective that we could understand. I feel very confident in my home purchase after Donna did a thorough inspection explaining everything new to owning a home in Alaska. My wife and I cannot recommend or thank Donna enough!! read more

I strongly recommend Donna Ranson, without hesitation. As a buyer, I feel confident that Donna exercised professional care, and covered all areas of potential concern. Her report was well written, and turned around the same day. I am pleased that She inspected our future home. Yes, this review is "As good as it gets!" Great Job Donna. read more