I put in my order, then a day later they requested a picture of me and a copy of my drivers license, accusing me of fraud, when my credit card is even in my name. I sent in a copy of my drivers license. Then they sent an email back to me stating that it was a fraudulent order because I didn't send in a picture of myself holding my drivers license. Legally, I do not have to send in a picture of myself, but I may have if they would have politely stated this in the responding email. I personally do not think it is an ethical company, nor do they have a descent customer service department. read more

The customer service at this company is completely horrible. Particularly a person by the name of Chris. He has zero customer service skills and his lack of education clearly shows in his emails. If this company does not value customers then why should we support them? I see many people have the same complaint on yelp...I should have read the yelp reviews prior to purchasing from this company, it would've saved me time and a headache. The Better Business Bureau will hear about this complaint as well! read more

Do not waste your time or money here. I looked at this place online and looked at their reviews before ordering which they had a 4.7 rating so I placed an order, I got my order the next day since I live in the same state but they messed up my order. I ordered two body cameras that had night vision and wifi, the cameras they sent were the cheap non wifi or night vision body cams. I called they said I had to go online and send pictures of the cameras. I went online couldn't send the pictures, so I just sent a message online. Chris H. in customer service replied to my email. I sent the pictures and explained the problem. they responded back saying they sent a link to return the items, however ther was no link. I responded that I did not receive a link, they got an attitude with me and called me a liar saying I did receive a link but they will send it again. that time I did get a link. I filled out the return forum and was sent an email for the return. when you try to download the return label nothing happens. I called back and explained they told me they will call me beck and never have. so I am struck with cameras I paid Over double the cost because they won't fix my order. I will not be buying from them again and don't be compelled to do so because of their rewards program it is not worth it. read more

Ordered a highly rated stun gun, the Tiger USA Extreme Sanctuary from this company because they had the best price online, a 15% new customer discount and very low shipping rates, but that's where the stuff good ended. Like every company out there with the exception of Amazon, they took my money from my bank account the very second I clicked on the place order tab, yet it was 5 days before my order was shipped and eight days after they took my money before I received my order and they are only 4 hours away from my house. If they had shipped my order promptly instead of waiting 5 days, I would have received it in 3 days instead of 8. Also as other reviewers have reported, that once you place an order with this company, you are bombarded with emails to the point I had to go in and unsubscribe from all emails to get it to stop. I love my new stun gun, but the customer service I received as a first time customer from this company makes it doubtful I will place another order with them. read more

All I wanted was a digital shed lock. I ordered on Dec 6th...they processed the order on Dec 9th. It is supposed to be delivered Dec 14th by USPS. This came from Georgia. I ordered and received a 300 lb treadmill that shipped from South Carolina and it arrived Dec 12th. What does that tell you about how they service their order chain??? Plenty of wasted time. But the most frustrating issue is (prepare yourselves...this is a shocker!!!!) after placing my order I was carpet bombed with emails from this store. I mean 3 or more a day....telling me I needed to look at security items. And they just keep coming....so blocked and deleted as spam. Home Security Superstore....YOU REALLY COULD DO BETTER. read more

Not only did they have exactly what I wanted, but it was the lowest price I could find anywhere by far, and I really appreciate it getting the free pepper spray. Maybe the most amazing part, though with how rapidly they shipped, I had my product in just a few days. I could not be happier and will definitely use them again. read more

The Home Security Superstore - My Tayser, along with a holster - Security Systems Near Me - Winterville, North Carolina

They lied to me about my shipment carrier UPS having already picked up order and that it was in route to its hub in my state. When the tracking number provided was checked via both the UPS website and after a 20 minute phone hold for a live UPS customer service representative the truth was that UPS was not in possession of the shipment yet - this is 4 full business days after I placed the order and paid for it. When I contacted the shipping manager at the home superstore for three days straight and was not only lied to by him as stated above, when I requested he follow up/look into the shipment, he also said there was no more information he could provide...which was interpreted as he was unwilling to look into it or do his job as "shipping manager". It was only after threatening to initiate an immediate claim for this matter that my order was provided to UPS for delivery as was evidenced by their tracking status on my shipment as having been received. Also, the claimed UPS tracking number given to me was not a UPS tracking number at all, but rather a USPS tracking number - who UPS transfers the shipment to for final delivery. By the way I also had to spend more time in learning USPS was also not in possession of my shipment. Now I still do not have my order and the latest update is that it is expected to be delivered 9 DAYS after I placed the order. Also relevant here supposed is that it is to be delivered to my state which borders the home ss state of Georgia and the time between it's origin and destination is only about 5 hours, which is the reason I ordered from them so I allegedly would receive the shipment quickly. There are plenty of other suppliers of the products offered at the same or close prices. Terribly unscrupulous business, do not order from them... I hope this saves at least one person from going through the large amount of personal wasted time in investigating what is really going on with their purchase and ridiculous aggravation endured from ordering anything from them. One more important fact - not that I am a fanatic about taxes, but in having to spend so much time and effort on this home super corrupt store, I noticed they do not charge state sales tax, which iof course is required by state and federal law, so they are operating as an illegitimate seller, not a real business. Someone should report this to to the tax authorities in their state. Buyers beware of this business. read more

I purchased several items from The Home Security Store. I was pleased at how quickly the items were delivered. I also appreciated the cost per item. I originally bought a taser from Damsel in Distress and their taser was almost triple the cost. At HSS cost I was able to purchase a quality taser, pepper spray and pepper gel and an extra Disable Pin for less than the total above cost. Thank you for helping me feel safe! Lorrie read more

Because both my daughters are Mobile Makeup Artists and they many times may have to do work in major metropolitan areas, I became very concerned about their personal safety and saw this product as tool that can get them out of unplanned situations. I gave it to them for Christmas and held a quick training on how to use it and they loved. Simple and easy to use and a pathway to personal safety. I highly recommend it for those not wanting to use more lethal weapons. read more

Am elderly and sadly too often we are targeted by purse snatchers. Decades ago that happened to me and I'd want to prevent that type of incident again. Live in Las Vegas and have carried pepper spray for years, - also gave spray to a friend and my niece...both of whom had dogs attack their own pets while walking. Now they can defend themselves and their dogs. Am not out often but when I am....the taser provides me with a degree of security. Easy to use....and am sure it is effective. Hope I never have to put it into action. read more

I saw their products recommended on Pew Pew Tactical and decided to try a few items. I was pleasantly surprised by the price and quality. I can highly recommend this store as a place to get great products at great prices. read more

Amazing customer service. Great communication and quality products shipped out on time and as promised.

Super easy to place an order and fast shipping. The kitty is lightweight and easy to use...oh and inexpensive for a self protection device. read more

The Home Security Superstore - My Kitty - Security Systems Near Me - Winterville, North Carolina

I had a good experience with the Home Security Store. My items were delivered promptly. The quality of my items were great. I haven't had to use anything I purchased however they were all in good wor condition when I tested them. If you're looking for home security products at a reasonable price, I would strongly suggest checking out the Home Security Store. Steve read more

I recently purchased the 26" retractable baton and I was very impressed. The weight and balance of the baton is amazing. The quality of this piece meets all expectations. I hope I will never need to use this but I'm certainly glad I have it. read more

I called customer service about a question with a baton I purchased and the woman that answered was extremely rude. She didn't want to explain things she just impatiently said it's fine in an agitated tone and then hung up right away before I could ask further questions. I thought very highly of this company, had good experience with customer service before, and have purchased multiple products, but I will now look elsewhere. Absolutely disgusting behavior, whoever answered the call should be fired. read more

I bought the triple stun gun baton after my dog and I were attacked by another dog on one out daily walks. After the incident I was really nervous, but this baton makes me feel more than safe. I bought the 17.5 inch because it allows a bit of distance. Although I haven't had to stun anyone, I have used it to scare a loose dog away from me. It literally comes on every walk, hike, and trips to the park. The best thing is that The Home Security Superstore has an amazing warranty. I recently dropped and broke mine, and they sent me a new one free of charge. read more

Fantastic product! Very sturdy and thick. I pray I'll never have to use it, but feel confident in the product's ability to help me out of a situation. I'll be purchasing for everyone in my family. I wish they made the metal version in other designs, but the cat is great too. Very happy with my purchase and excited to try their other products! read more

My first time placing an order I never received order in addition, I called customer service yet on today and she was rude .

The best store for women's self-defense products! I have ordered 3 times from their site and I have always received the products in great condition and I have been able to bless my friends, teachers, and other women in my life with these products to ensure their safety. 10/10 in service ! I truly recommend this place for every women. read more

I've ordered from Home Security Superstore 3 times and have always been satisfied. The items arrived when expected in excellent condition. The items all worked as advertised. There are certain states like California where some items are not legal so HSS cannot send them there. So don't be surprised if something you want can't be delivered as it's not the fault of this company. read more

I purchased a stun baton and stun flashlight. They are both of excellent quality. I'm pretty sure an attacker will not like to hear the noise of these things firing up. There was an issue with the shipping taking longer than expected. They were quick to fix it. read more

Great product selection and service. I'm a repeat customer and this is my "Go to" store for my family's security and safety products. I appreciate the friendly service I received from Nicole and she is also very knowledgeable. Scott S. read more

Perfect security for my wife, daughter and teenage granddaughters. Will purchase again when my youngest granddaughters are old enough.

I purchased several items from The Home Security Store. I was pleased at how quickly the items were delivered. I also appreciated the cost per item. I originally bought a taser for myself and girlfriend for a less lethal way to get out of an issue read more

I bought the tiger extreme taser. The first week the strap broke. They said that isn't under the warranty. Today I went to test it and it started a fire. Do not buy from this company. They have crap and terrible customer service read more

price and size, convenient and easy to hold in hand while walking to/from car. The chief value of these two items, stun gun and spray, are that my wife and I BOTH feel better when she leaves the house, work, or shopping... read more

Great customer service and great products fast delivery I would definitely recommend the home security store

i made an order for 880usd that i never got , it came back to you . you gave me only partly refund as gift cards but the coupon cods dont work!!! . you also refunded me 125usd less than what i paid you . im asking for a full refund as money not giftcards . THEY BLOCKED MY NUMBER IN THE SUPPORT AND IGNORING MY EMAILS. BE AWARE IS A SCAM SITE !!!! read more

I bought the ring taser. I'm very happy with it. I find it easy to fit in my hand, and because of the safety button, I don't think it would be accidentally discharged. I'm recommending it to all my friends. read more

I purchased the Peacekeeper (or is it Peacemaker?) Baton for the escape artist dog across the street. Last month, I saw him escape and attack another leashed dog walking on my side of the street. Enter my search for protection; I have a small dog. This baton has a flashlight, but it's weak. What I find most impressive is the LOUD sound it makes. When I grab it for walks, my dog cowers even though I've never used it on him or threatened. He saw me test it and that was enough. Hopefully, it'll be enough to deter the dog across the street if he tries to attack. I hope I never have to use the red button. My advice is to make sure it's on and have it in flashlight mode for walks. That way you only have to slide once to activate the stun and zap function. 4 stars for a weak flashlight, but it's easy to use and is definitely a deterant. read more

These guys are the best. First of all, they have reasonable prices on their products. They also have a wide variety of options. I had an issue with a switch falling off? a stun baton I had and I simply called them and left a message to get a new switch. Before I knew it, they had a replacement product on the way. They have always been easy to reach via email as well as to answer questions I've had. I would definitely recommend this business if you are in search of personal protection items. read more

I love these hand held tasers! I have them for when I go walking or running (which it is comfortable to hold onto whilst running), mainly to scare other dogs or animals away, which the sound of it does. It is also another option for if ever there was an unwanted being invading my personal space of course. I have also given several of these away to my girlfriends who are in the dating world still, or more athletics runners, as well as those who just need a little extra security. This is definitely one of my favorite gifts to give. read more

RIP OFF! RIP OFF! RIP OFF! as others have state! The products I received were FLIMSY PLASTIC JUNK! Took ten days to receive this crap. I've been calling for 2 weeks and yet to speak with a live person. Voice recording suggests you hit #2 for a call back, but that service is nonexistent. This is most likely someone working out of their parents basement. They need to be reported to the BBB for ripping consumers off! WHAT A SCAM!!! and shame on me for not doing my due diligence and researching this fraudulent 'business'. I use the term loosely. Cant believe I have to give a star to post.. read more

EXCELLENT and fast customer service., I was dealing with a guy named Kenneth that was very helpful and stuck with me over the course of a few days, to make sure I received the necessary documentation for my companies alarm / motion detectors. Highly recommend these guys!!! Thanks again to Kenneth and David for all their help!! read more

For easy to place the order and it arrived expeditiously. The expandable stun gun baton I ordered is top notch! You can tell that quality materials go into it and it is well put together. great directions, easy to use and easy to recharge. love the new stun baton!! read more

Warning!!!! I ordered $288 worth of products on April 26, 2017 and I never received them. They failed to return my emails and phone calls until May 11, 2017 and then gave some BS story about how Fedex lost my products and that I had to wait until Fedex resolved a claim they filed. However, Fedex website showed that no such products were picked up from this company. Whether Fedex lost the product or not, that is NOT my problem. If that is true, it is a problem between the company and Fedex NOT me. I paid for my products, which the company received my money. They either should have refunded my money or mailed out other products to me and then resolved the issue with Fedex since it is between them. This company is a shady company and I would never do business with. I am about to sue them in small claims. And I am also going to post this story all over the Internet to warn others. read more

I purchased a STREETWISE™ TRIPLE DEFENDER 17.5" LED STUN GUN BATON 27M. Absolutely a piece of junk.The baton did not work from the first second I received it. I contacted the company and they say because I opened the baton I voided the warranty. They should not make the baton so it can be unscrewed if that will void the warranty. I found a bare wire that was not properly soldered. Had the device worked and that bare wire led to me being shocked I know I would have a legitimate lawsuit. read more

The Home Security Superstore - bare electrical wire in stun baton - Security Systems Near Me - Winterville, North Carolina

This company is absolutely horrible. The product I received was defective immediately. I reached out to the company several times via email and phone to no avail. When I finally reached someone, I was treated poorly and one of the representatives hung up on me. After filing a complaint with the Better Business Bureau, I was finally sent a return shipping label free of charge. However, I was made to pay for the return packaging as the item no longer fit in it's original packaging due to its defective nature (they were aware of this and did nothing). And of course, after a week has passed since returning the item, I have not been contacted or issued a refund. I do expect they will eventually relent and process a refund (since the BBB has been involved), but PLEASE TRUST ME and do not conduct business with this company. read more

This is a great place to shop for security merch. Quick & kind customer service & prices can't be beat! Stay safe, shop & enjoy!