I used their website to inquire about service which was very easy to use. I answered how many rooms I wanted cleaned and what rooms, after finishing that part I was asked to submit a quick video of the areas I was wanting cleaned. I was contacted the next day from the office manager and was happy with the quote. They were able to get me on the schedule for the same week. Claudia is the name of the housekeeper that came. She did an amazing job and was very nice and professional. Over all the experience was great from submitting what I wanted on the website to the finished cleaning! read more

Update: I've added two (2) new photos of voicemail transcripts from Cindy. She called me twice on the day of the original review (10 February). The first voicemail is of her stating she would provide a refund, then four (4) hours later refusing to process the refund due to my honest review of my experience. An owner of a business should not tell someone they're refunding them just to turn around and strong-arm them into keeping the funds unless the review is removed. I've been using The Housekeepers for about 2.5 years. In that time, I've had about six (6) housekeepers. Out of the six, the only ones I enjoyed were Shanta and Alicia. From the beginning, they knew I wanted someone thorough, as I don't feel you should pay full price for subpar work. I had Shanta the Alicia during 2020 and 2021, and they were amazing! I saw Alicia after Shanta left and was told Alicia was a return housekeeper who does great work... and she did! My cleanings are on Thursday afternoons, and I was shocked when I saw someone new at my door last week. I called and Cindy (the owner) answered. She stated Yarva (I think) has been there a couple of weeks and has received good feedback. I was a little leary on the short time frame, but since she was already here I gave her a shot. Yarva was extremely sweet, but nowhere near thorough. I called back and gave Cindy feedback about her. I told Cindy my home was still dusty and my bathroom was not mopped, but she was nice and I'll give her another shot. When I made that call I didn't thoroughly look around my home, but once I did I called back the following week. On Monday, no one answered so I left a message. I called back on Tuesday, again no answer so I left another message. Christina called back Tuesday afternoon. I gave her additional feedback about my home (shower was not cleaned, bedroom furniture and the baseboards were dusty; see photos). She then placed me on a schedule with LaToya who has been there a couple of years. I appreciated that, and in return inquired about a re-clean. She stated she would talk to the owner and call me back. I didn't hear back, so I called Wednesday (yesterday) and again no answer so I left another message. Cindy called back around 11:30am today and left a message. She apologized Yarva didn't work out and she offered to process a refund, but here's the strange part... she also said she was removing me from the schedule... umm, okay. I called back at 1:09pm and again, no answer. So ten (10) minutes later I called from a different number because I had a feeling they were ignoring my calls, and lucky me, Cindy finally answered. I thanked her for the refund, even though I didn't ask for it, but I told her I was confused on why she was removing me as Chrisina placed me on LaToya's schedule. Cindy stated LaToya is no longer available... really, two (2) days later she's no longer available. I proceeded to ask if someone experienced was available on a different schedule, and she said no to that also. Her claim is a lot of people have left and they are in the process of hiring/training right now. So when I asked why I needed to be fully removed and when I should call back for a replacement, she stated she didn't know right now. I told her I felt I was being targeted for giving feedback and wondered if other clients were being removed from schedules. She insisted it wasn't me but was hoping Yarva would've worked out for me, but since she didn't, there was no one left... notice she didn't answer my question on other clients being removed. That ENTIRE conversation was extremely odd to me! Cindy's voice throughout that entire call sounded nervous like she was stumbling with her words and was making things up as the conversation went on. I looked over the reviews and saw several names of other housekeepers (Madison, Aimee, Carmen, Victoria, Amber, etc). There's three (3) weeks left until my next cleaning, so either ALL of those housekeepers are gone with Yarva being the last one standing, or Cindy just wanted me gone for being honest... I think it's the latter! My only problem areas are dust and the master bathroom, which shouldn't be difficult to focus on... and I only receive monthly cleanings. But after 2.5 years, I guess being honest can be a negative impact! read more

We have been using the biweekly service for 4 months now. EVERY time, something is missed, not cleaned, sloppy. They dont even properly dust.....some 60+ check list that they don't follow. The first person we had did a terrible job. We finally get someone in Thats good and then they send someone else who is horrible and back and forth. It is very inconsistent and not what was promised when we signed up. They also say they use organic but use Lysol and other hard cleaning products. Just an overall disappointment. You have to call the front office almost every cleaning to give an update if you arent happy since otherwise they wont fix what is wrong. With such incinsistent service you would think they would send surveys or check in to make sure their customers are satisfied. They need some work in the customer satisfaction arena. read more

The Housekeepers - There is huge amounts of dirt left aroubd the stive and under the cabinets - Home Cleaning Near Me - Madison, Alabama

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I have had their bi-weekly service for about 5 months and it has been an experience. The person assigned to clean my home, at first, did OK. About a month ago, the housekeeper left the key to my house with a note that she was leaving the company and would not return. Believe it or not, the service never contacted me. Finally a couple days before my next service, I called them and was told that the same person would be returning. I wasn't thrilled, as the cleaning had been going down hill. Reluctantly, I allowed the same person back. After 2 cleanings, the key was again left, this time with no note. I have called three times this week (their office hours are VERY LIMITED), twice after hours and left a message and once during business hours, with no call back. read more

We signed up for a monthly cleaning option and after two months I canceled. Our house has hardwood floors throughout, except for in the bedrooms and as far as I can tell, they weren't cleaned in any way. Also none of the rooms were dusted and the kitchen counters weren't wiped off. I'm not exactly sure what they did, to be honest. When I emailed them to cancel our account, I never heard back even though I specifically requested a confirmation email. I finally called two weeks after and the woman I spoke to didn't offer any explanation, she just said "Oh yeah, we got your email and canceled your account." So to recap, both the cleaning and customer service are horrible. read more

The absolute worse service I have ever gotten for a housekeeper. I am new to the Madison area and I have had the same cleaning service for 6 years. I tried the housekeepers three different times and each time the service was worse. I highly do not recommend! read more

Yesterday, Jamiela cleaned our house. She had never been here before. The house looks great. She did an excellent job--very thorough! The faucets are sparkling and the bathrooms smell so clean! She was very friendly and professional! Job well done! read more

I received a coupon in the mail (coupon book thing) saying 8 rooms for $74 per week. When I called I wasn't told the exact details of what they consider a "room". Luckily I checked their website! Little did I know my front door area was a half room. Closets counted as half rooms! Needless to say the pricing was a "smoking mirrors" type pricing. I did NOT HIRE THEM because of this. I want a solid price that I understand and not a price with hidden things and fine print. Ridiculous way to operate a business!!! read more

We have had a bi-weekly cleaning for about six months now. We are so pleased with the young lady that cleans our home. The office staff is great, always friendly and reschedules when we need too! read more