Maybe Hustlers, not Huxley?
So, similar to Jurgen's statements below, this place creates a conflict of emotions in my mind that gives me a pain right behind my right eyeball. I have been a couple times and I just feel that for all the effort they are putting in, they are missing the final touches that would make this a commendable establishment. I really enjoyed its previous incarnation and was genuinely excited when I heard about this new concept.
So their premise is sound, a relaxed quality establishment that serves good value US style food and quality beverages, with the appropriate level of service - which is expected. This venue has always been synonymous with quality, well thought out concepts - see Kyloe upstairs for an example of how to get it right every time.
My problem here is that it doesn't really do what it says on the tin. The food is fine, not great, and reasonably priced - a frustration when you know the quality produce that is getting pounded out left right and centre on the 1st floor. The wine list and cocktails are relatively accessible, but certainly not setting my world on fire. The beer selection is AVERAGE, they have something like 10 pumps, and nothing overly exciting that you can't get in the majority of new boozers in town, the same goes for their bottled range.
The service is the part that makes this a well below par joint, and I know that will come as a surprise to a lot of people. I am ok if you want your team to be super cool, with trendy beards and tattoos all over the place, Timberyard pull it off without any effort whatsoever. But you need to make sure that these guys understand the basics of service. For example, if I order a beer at the bar and am told to take a seat and somebody will bring it over, then I don't expect it to take over 10 minutes to come. I also expect seasoned bar tenders to be able to deal with more than one order at a time. If you are offering table service, then make sure I get checked back on, and maybe offer me another beer before this one runs out, it's basic service. Finally, if you tell me I am ok to run a tab then make sure the bill is correct at the end of the night, my most recent visit was borderline attempted theft as the sheer volume of rogue drinks and 'double entries' on a bill which should have been a couple bottles of wine and a handful of pints was arguably more than just human error.
Like I said, a good concept, poorly executed. read more