I highly recommend Illinois Mutual! Their team is caring, knowledgeable, and provides the BEST…read morecustomer service. We have multiple policies with them because their products are reasonably priced and perfect for protecting my family. If you're looking for reliable coverage and financial peace of mind, this is the company to trust!

I paid for disability insurance with this company for 30 years. There were a few times that I could…read morehave filed a claim but decided I wouldn't file unless I was totally and permanently disabled. In other words, a perfect customer (fool) for them. Now that I have attained a certain age, they decided to elect not to renew coverage, based on my age. Even though they took my money beyond that birthday. And now they make me wait for their snail processes to fill out a form to request my policy be cancelled and prorated / refunded back to that date. Will they do that? Nope. Not until they receive the form. Even though I already emailed them and called them multiple times. Nope. They need their OFFICIAL form before they can act. And any refund will be on the date they decide, after they receive the official form. No doubt they are bleeding money due to all those who "died suddenly" ... But being an insurance company, they will nickel and dime the fools who remain so they can keep their pensions. Also note that there is a class action suit against them for cancelling long-term life insurance policies because they aren't profitable. Gee, seems that since they have the money from YEARS of premiums, perhaps they owe the policyholders that life insurance payout that we all knew was coming one day. OH they didn't know? Funny that. Illinois Mutual actuaries and decision makers, how DO you sleep at night?

Liz contacted me a few weeks after I moved to Peoria. I had already secured renters and auto…read moreinsurance, but she offered me quotes through State Farm. The rates were lower than what I was currently paying, so I decided to make the switch. Liz was helpful, friendly, and even assisted me in canceling my existing policies. Unfortunately, about a week and a half later, Liz reached out to inform me that State Farm had decided they could not insure me as a renter--after she had already helped me cancel my prior renters policy. This left me completely uninsured, with no offer to help resolve the issue or find an alternative solution. While I appreciated Liz's initial professionalism, the experience with State Farm--and Adam's office overall--was disappointing and stressful. Saving a few dollars on car insurance wasn't worth the hassle, and I regret ever being contacted.

I can't say enough about Adam and his crew especially Liz for the years of great service. Im so…read moreglad to be back with State Farm and this agency

Jake does a great job for our investment properties. The most impressive thing about him and his…read moreteam is their responsiveness!!

Highly recommend reaching out to them to get your insurance. Agent Jake is super knowledgeable and…read morelooks after your best interest. Staff is friendly and helpful. Rates are definitely the best we found so the commercial with "surprisingly great rates" is true ! The office looks wonderful and easy location to find, park, etc.. We did life insurance through them too and you can also get a home loan/refinance through this office (Rocket) !

Not only this agency but all the way corporate in Northbrook. Failed to comply with policy which…read morerequires evacuation, relocation, repair or new dwelling. Issue is extreme black mold infestation, almost a year now, getting sicker every day. Went through all the hearing and post-hearing briefs with State of Illinois, Dept of Insurance(the new director is former exec with Allstate), been threaten and harassed by hearing officer, several instances of perjury on their behalf. They list my property with LexisNexis as catastrophic which calls for the above actions. Been in good standing with them over 50 years, one claim. Refuse to discuss the primary peril instead focusing on broken garage door which is neither an issue nor public health hazard as they claim. So, no compliance with policy, and also refused to renew based upon garage door. Sadly my dachsund succumbed to the toxicity, his last utterances were Yelp!

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