The staff is incredibly friendly and welcoming. I would highly recommend this place to friends and family. Keep up the great work!

We brought several pieces of jewelry to The Jewelbox in May 2026 for metal reclamation. We had photographed all items beforehand. When we picked up the returned loose stones, we immediately noticed one did not match the original -- the size and appearance were clearly different from our photos. We returned to the shop within minutes. We were later informed by text that the original stone had been broken during removal. This had not been disclosed at the time of pickup. Instead, a replacement stone had been placed in our return bag without explanation. Because the replacement did not match, we had it independently examined at Kay Jewelers, where it was identified as glass with no gem value. We have since requested written documentation of what happened to the original stone, as well as return of the broken stone or a proper replacement. At the time of this review, the matter remains unresolved. We are sharing this experience so others are aware of our situation before entrusting valuable or sentimental jewelry for similar work. read more

I brought an old ring with sentimental value to The Jewelbox. It was dirty and had missing stones. I asked if it could be, and should be, restored. Given the owner's positive response, we went ahead with the work. A few weeks later I picked it up, and WOW, the ring is beautiful. It looks ten times better than I ever remembered. I am so happy I had the ring restored at The Jewelbox! read more

Needed a ring resizing for my engagement ring- staff was very friendly and helpful and they got the job done in less than a week for about 80 bucks. My ring came back prettier than ever absolutely sparkling!! (the pic doesn't do it justice my camera sucks) read more

The Jewelbox - Jewelry Near Me - Ithaca, New York

Beautiful, elegant and uniquely designed jewelry. I own four of Micky's pieces and they are some of my favorites! In addition to the pieces I purchased, Micky also repurposed some diamonds from my great grandmother's collection into beautiful rings for my daughter. The custom made bracelet below is the most recent piece I bought. I love opals and rose gold. This is from her twig collection - it's my go to piece when dressing up. I coordinated creation of the custom piece all through messaging without a single call or email directly with her staff and it is exactly what I had hoped for. If you are looking for that something special for yourself or a partner, whether from a collection or custom designed, I am sure you will find the staff easy to deal with and the end result will be a piece that to treasure and hand down. @Jewelbox - you rock! read more

The Jewelbox - My favorite piece - Jewelry Near Me - Ithaca, New York

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The Jewelbox has an incredibly welcoming and accommodating staff. I brought in a ring to be resized and to my amazement they finished it by the next day! When they learned I wouldn't be able to pick it up in time for the holidays because I had to work, one of their employees came to my store and dropped it off for me. Can't recommend this store and its staff enough. This is what local shopping and customer service is all about. Truly the gold standard of the industry. Thank you, Jewelbox! read more

UNPROFESSIONAL, IRRESPONSIBLE, & EXTREMELY RUDE OWNER & STAFF MEMBER. If I could leave a zero star rating for the horrific, surreal, and bizarre experience I had on September 24th I would. I am left with emotional distress after the bullying I faced from Micky - the owner of Jewel Box. After two negative interactions with Micky Roof (the owner and goldsmith of Jewel Box) and one negative phone call with her staff member, Stephanie Winston Vann - I emailed them to retract doing business with them and to have my grandmother's jewelry and the ring I had given them to repair returned to me - both of which holds an immense amount of memory for me. What occurred on September 24th was Micky creating a smoke and mirrors effect to retract away from the fact that she had melted the ring I specifically and clearly told her to repair only. I had to email Stephanie twice to get my items back. FIRST EMAIL TO JEWEL BOX: Hi Stephanie, Spoke to you on Saturday about some concerns I had about my ring I had given to Mickey for a repair. During the session I had with her earlier on in the week the ring was not present. I know for a fact I left the ring at the store along with the other gold jewelry  to be melted. I inquired to know where it was and have not gotten a response back. During the session I was told by Mickey that I "took a bunch of things back" which is incorrect. I only took 2 gold buttons back but had left the ring for repair as Mickey stated she would try to repair it. At this point I just want the ring returned without any repairs. Please let me know where the ring is - it is 24k ring that was split in half in the middle with a braided detail and solid band on each end. There is a strong memory attached to it - it is the only last good memory of my father. In addition, I would like the diamonds, sapphire, and rubies that were taken off my jewelry to be returned to me along with the melted gold. I'm feeling a bit put off after our phone conversation about how I was spoken to and how things have been handled. I'm a client and I felt I was not treated the way I deserve to be and was met with defensive energy and tone. I just can't bring myself to spend that much money on something that will have a negative memory associated to it. STEPHANIE'S EMAIL TO ME: "In response to your email, we've set up an appointment for you with Micky this Friday (9/24) at 2:00. Micky has given us strict instructions to not release anything to anyone but you. She will only do this in person." I was warned before going to this meeting by several others from the Ithaca community about how Micky's character is, therefore, I brought two friends along for moral support and I also found it strange Micky would only give me the items back by meeting me in person. My girlfriend stayed by the car, while my guy friend came with me as Micky was pacing back and forth in-front of her store - we greeted her pleasantly thinking we'll be let inside to have a civil discussion as to why I was taking my business away from her. We were wrong. She asked us to follow her (I'm thinking she's taking us to her work studio separate from the retail store) - instead she was taking us to the back of her store's building to scream at me. As we started to walk, she stopped, put her hands in-front of my friend's face several times and yelled at him saying he's not coming with us. I had to keep strongly insisting that he is in fact coming into this meeting. We get to the back of her store and all of us sit down at the picnic table (there is mural on the right side of the building and a pita truck on the left). My friend tries to introduce himself - at which Micky doesn't even acknowledge him. Instead she starts going on a rampage full of accusations about my character and who I am as a person - which was shocking, false, and had nothing to do with me getting my grandmother's and father's jewelry returned back to me. I recorded the entire altercation. Happy to share the recording if anyone wants to hear it and I have two witnesses who was with me the whole time of the altercation. The story ends by Micky finally telling me she had melted my dad's ring which I had clearly told her not to at our previous meeting. I asked her why she did that to which she became defensive again and screamed at me calling me a psycho and to never return to her store. I told her gladly. My friends and I are still in shock of what just occurred. I spoke to law enforcement officers who said to me Micky is the one at fault here and anyone will see right through that altercation of who was the victim and who the bully was. DO NOT GIVE THIS PLACE BUSINESS. GO TO SCHOOLEY'S ON THE COMMONS WHERE THEY WILL TREAT YOU WITH RESPECT AND GRACE. read more

The best, and only jeweler that I trust to care for and restore precious jewelry. Micky is an artist as well and an engineer and treats your jewelry like she would her own family heirlooms. Heather, in the showroom, is knowledgeable, personable, responsible and a delight to work with. Whether you're shopping for a special item, or augmenting a piece that you already own, this is the first place to go. read more

This is not a full jewelry store. The staff has zero experience in jewelry. So they have to take most repairs in to get an estimate on basic repairs. They don't work on watches or watch batterys(very basic) customer service. They done do appraisals, no one qualified No return policy, and not much jewelry in gold under 1000.00 So dont waste your time Go to monsieur jewelers or FM Abduky carla jewelers read more

I went to the Jewel Box several months ago to have a stone reset into a thinner band because the original thicker band was uncomfortable. I wasn't well versed in the language, and found the customer service to really be lacking in helping me figure out how to make the ring resemble the original design, but on a thinner band. Mickey seemed impatient and frustrated with helping me, and didn't offer any real suggestions for making it work, other than shoving the catalog she has in front of me. Unfortunately, I went with her suggestion for something that was completely different from what I wanted (especially a low-set stone) and now have a ring where the stone is essentially set on a golf tee, that looks nothing like the original ring. I am probably going to have it changed again at some point, but will definitely not be going back to the Jewel Box. read more

I can not recommend the designers and staff at the Jewelbox highly enough. With the help of Mickey Roof (the owner/main designer) my partner and I 'designed' an engagement ring composed of elements of many different rings. Mickey and the staff worked with us to come up with a final ring that had all the design features we wanted, but still was within our budget. We do not live in Ithaca, but the staff was beyond compare with fast, responsive communication. They helped us solve confusion about what we wanted, and were incredibly helpful with any hiccups along the way. The finished product was PERFECT: delivered on time, and my partner is completely happy. (as a side note, she gets tons of compliments on the ring) If you want a one-of-a-kind, incredibly well-made piece of jewelry to treasure forever, you need not look further than the Jewelbox. read more

I bought my wife her engagement ring and worked with both Sarah and Mickey to create a unique but elegant ring. They were so helpful and patient through the entire process- which was quite a process given that I was living in California at the time. I grew up in Ithaca and during a visit back home I started working with Mickey on the ring. Their customer service was incredible! They even sent me photos of the ring while it was being created. Mickey and her staff really embody a unique, locally handmade jeweler. We also purchased our wedding bands which involved creating a custom band for my wife to match the engagement ring. It turned out beautifully! I posted this review on Google places as well because I really believe in Mickey and the Jewelbox! read more

I grew up in Ithaca and now live in Miami. A couple of years ago, while visiting Ithaca, I stopped in The Jewel Box. I met Sarah and Steve, who were incredibly knowledgeable and helpful. I was wowed by the original designs of the owner, Micky Roof. Modern, substantial, earthy and organic-looking describes a good portion of her designs. There are rings, bracelets, pendants all in a very distinctive style. She creates jewelry in both gold and silver, as well as pieces that utilize both. There are other, less earthy designs as well. All her pieces are beautifully crafted. A few years have now passed and I confess to owning far more pieces of Micky Roof jewelry than I should! The Jewelry Box loves to create jewelry just the way you want it: they gladly help you take an existing Micky design and pick different stones to add your own personal touch. Most recently, they assisted me in refurbishing an antique ring by adding new stones. Their customer sevIce is impeccable. Every piece I have purchased requires it to be custom made and then shipped to me in Miami. Sarah and Steve have always handled the packing/shipping without a hitch. There are many fine jewelry stores here in Miami, but when I have a choice I'll choose The Jewel Box every time. Great people, great designs, great service. read more

Micky Roof has designed some amazing jewelry for me, including necklaces, earrings, rings and, now, engagement and wedding rings for myself and my fiance. Her custom designs are extraordinary and she can successfully incorporate my suggestions into the finished piece. She will work with gems that I provide, having acquired them elsewhere, but she will also help you acquire very special gems. Take a look at the custom design part of Micky's website to see some very, very special pieces of jewelry. Like the others have written, I grew up in Ithaca but moved away a long time ago. I've lived in Boston, San Francisco, Manhattan and now Charlotte, NC. I've seen jewelery in all of these places and in many other countries. Micky's designs are truly extraordinary and cannot be found elsewhere. read more

I live in Manhattan and, after an arduous search for the perfect ring in NYC, ultimately purchased my fiancée's engagement ring here, thanks to the the time and care Rick Hayes and his team put into educating me about diamonds and thoroughly walking me through the ring-buying process. I was completely clueless when I walked into The Jewelbox, and Rick made me feel both comfortable and confident in my investment...and my fiancée said yes (and is absolutely in love with her ring). We will definitely be back to buy our wedding bands! #ShopLocal read more

My fiancé worked with The Jewelbox to make my custom engagement ring and had a great experience! She really enjoyed it and felt well taken care of and comfortable doing something she really knew nothing about. They worked together and did an amazing job - I am obsessed with my ring and am happy to show off it's craftsmanship. It's a pretty classic engagement ring which speaks to Micky's broad spectrum of talents. I had to go back to get it resized and they were able to do it very quickly. They were also super nice and were more than happy to show me my ring under a microscope when I asked. read more

I had a ring redesigned. They charged me more than they quoted me and they neglected to give me 3 small diamonds back from my original ring. The owner was not very nice about the whole transaction. read more

My partner and I had a great experience while shopping for wedding bands at the Jewelbox today. We were immediately greeted by Steve, who remembered my name, though I hadn't been in the store in a couple years. So typical of the staff there. He turned us over to Micky, the owner, who was extremely helpful in answering what we thought were silly questions, and in helping us select just the right bands. We ended up choosing two slightly different versions of Micky's original design "wrinkle rings". We loved the design right away, but Micky helped us choose the slightly different designs and materials that looked best on each of our fingers. Without her expertise, we would have just gotten the same ring. We are so happy with our rings, and really with the whole experience. What more could we want...expert advice without any pressure, and sealing our marriage with an original design ring that you won't see on every finger. read more

The jewelbox saved the day for me! Three days before my best friends 40th birthday I couldn't find the item I was looking for... they ordered for me in one day and was able to give the gift I was hoping for! Top-notch customer service top-notch quality I am so very thankful to them !!!! read more

Ok to be honest I have not purchased anything here. But I know it is run by Micky Roof and I purchased many things from Micky Roof when they were up in triphammer mall. I was super happy with them up there. We bought wedding bands there and when my wife got her's, it seemed to thick (even though that was the thickness she selected). They saw the look on her face and could tell she was disappointed. So they replaced it free and let her have the one that was two big also in case she changed her mind or wanted to have them some day make it into something else. Wow that is customer service. So a year ago a stone from her engagement ring (which MR made) chipped (garnet). Insurance was going to cover it, but only one stone (there was a matching one). We of course brought it to the Jewelbox and they said they would take care of it all, they do insurance repairs all the time. Two weeks later we picked it up with two new stones and no bill, they took care of it all. read more

The staff was incredibly knowledgeable and passionate about finding the right piece for me. I can't recommend this place enough and their customer service really shines through. There's also a very impressive selection with options to customize and a helpful website to check different ring bases and stones. Thanks guys! Keep up the excellent work! read more

Great experience! I was shopping for a replacement Gelin Abaci tension setting. My original was purchased at the Jewelbox 13 years ago, but had become uncomfortable over time. I tried on a few different styles (it is worth noting that very few jewelers have true tension settings in-store). I live out of town, and they took care of everything for me - sending Gelin Abaci my original ring, inspecting it when it was reset, and sending it back to me. They also took payment over the phone which was so convenient. And if that wasn't enough, I received electronic photos prior to them mailing me the ring, which added to the excitement and anticipation. 5 stars for sure. read more