a friend recommended Joint Chiroprace to me. they are very responsive over the phone, and able to see me quickly. In the initial session, they did a thorough check up and determined that my issue is related to muscle, no need for chiropractice, and they did not charge me anything. I am both relieved for the good news and deeply appreciative their honest, integrity and kindnes. read more

Parking was easier today than last time. The construction seems to be finished. This location is very clean and efficient. I left feeling great. read more

Yet another person affected by their cancellation policy promises, I was told in person that I would have been able to get my services stopped due to extreme financial hardship that I can't even afford food. Today I receive a text from them that they still intend to charge me for another month, despite me paying the first month in cash, only using half of the services, if I see a charge on my credit next month I will be taking this to court and to the news and anyone who will listen about their cruelty. read more

I was very impressed with the joint chiropractic office. The front desk receptionist, Cindy, was extremely kind and helpful. Dr. Adrian was very knowledgeable and provided very detailed explanations of treatment. His adjustments provided immediate results as I presented with neck pain. He also provided follow-up care which definitely helped. As a doctor myself, I cannot stress enough that I would use this office as your primary chiropractic care. read more

Went there because they had a new patient special and I needed immediate adjustment when my regular chiropractor couldn't get me in. I felt better after the first adjustment by the main chiropractor located in Chapel Hill. Bought a 2 month package because of the convenience of location to my work but with total plans of going back to my regular chiropractor. Quickly realized that this place is just a take your money and move onto to the next person. After a few appointments with the main male chiropractor, I had two appointments with two separate female "chiropractors" that I had never seen before that resulted in zero relief. They pushed on my back like doing fake CPR while the table made its loud drop/clicking noise and said I'm done. It was then I knew this was not a quality place for chiropractic services. Do yourself a favor and find a quality chiropractor. This is just a chain like any other fast food, cheap burger place. But not cheap in price. read more

I submitted paperwork to cancel my plan shortly after learning I was pregnant. The company requires that you submit a hard copy of the paperwork in person at the location the you originally signed up at, which I did. They failed to file the paperwork and continued to charge me for the monthly plan. I did not notice the charges for a few months. When I noticed the mistake, I reached out to the company. They are refusing to refund me and said that I should have noticed the charges on my bank statement earlier. I have asked to have the manager of the practice reach out and was told that he's too busy to speak with me. I'm incredibly disappointed with my experience. read more

The Joint has a great business model...a monthly plan saves lots of money and helps prioritize wellness. I learned that I can use my flexible spending account to pay for my chiropractic care here! Sometimes, the wait is longer than I'd like, but all-in-all, I'd much rather drop in when I need to during the week than schedule appointments. I also really like the providers at this location! read more

Horrible service. The Joint advertises no appt necessary and gears their language towards busy people needing relief quickly. This is the appeal. Until you arrive and are turned away by a snotty doctor. I called corporate to voice my concerns as well and never received a call back. I work in a client facing position and would never treat a client as I was treated here. When someone is in discomfort you help them, you don't embarrass them and treat them poorly. I'll never return or recommend this company to anybody. read more

Worst experience in my life went first time every for any chiropractor and the lady signed me up for a 3 month deal I only went the first time it was relief the first time then right after felt the pain again it's like the table they put you in does all the popping and clicking noise to make it think they are cracking adjusting you. The front ladies are the worst!!! Cindy upsells me and after I tried to cancel my membership they make it so hard to cancel like they want to take your money I told them I moved states as well and I don't need the services since Jan 2024 they barely sent me the cancel form thru email last week and I sent it in last week and see that they are still trying to charge me. I called and spoke to Samantha. She is the absolutely worst customer service worker I've ever talked to in my life. She was not helpful very rude and very snappy. She said that they couldn't cancel my membership because I had a past due balance, which I've never went since I went the first time in December and try to cancel it in January which they still took my money in February and they still don't want to cancel because of a past due balance, which I never even used went or need they just want to take your money they don't want to give you the manager they don't want to give you the customer service phone number. They wanna take your money never go to these places ever again in your life. read more

The first time I went in to the join in Chapel Hill, NC I was in agony with my SI joint. Im a 4 time cancer survivor and I have never had to fill out so much paperwork. The tablet they gave me to use was faulty but I was able to keep my composure and went back in to see Dr Adrian who doesnt have much of a bedside manner but he adjusted the area well andI left feeling better as he recommended I go on their wellness plan. The second time I went to see him it was like he had no recollection of who I was and then got annoyed that I hadnt come in sooner ( I work two jobs and have a disabled son at home). It made me feel intimidated to share what was going on because he was so crude. Then my dad went in to see him and Dr Adrian was terribly rude saying to my father that this was not a spa and that they dont do soft tissue and they dont spend more than 5 minutes on a patient. My father got up and walked out. The last time I was there I told him I had knocked "it" out of place again ( I am seeing him for my sacrum misalignment) and in an annoyed voice said "knocked what out?!" When I left the office ironically I was hit by a car and I decided right then I would not be going back to Dr Adrian who Im sure would show no compassion or empathy. If you are looking for someone who listens and cares about the patient, this is not the place. read more

I will be adding this review to both the CH & Durham locations because they are pertinent. I found a groupon around Christmas time & finally made the time to come in and do it. 1. I hope I am getting the name correctly, Kinsley? Hannah? UGH I can't remember! Kinsey? Young blonde gal. Either way, she is an absolute GEM. I've worked in so many sectors from food and bev, retail, healthcare, call center, sales, education in the US & abroad, animal shelters, small business owner now--a lot of experience that has shaped me into the person I am today. ***I know the difference between a true soul & a fake smile 'I am just here for the money' employee.***She sat down with me explained everything so clearly but not just business wise, she was able to make a human to human connection too which is nearly impossible to find these days. --ESPECIALLY in this generation. Without distracting her from other clients, we would talk in-between & she was giving me advice/helping me get acquainted to the area. Going anywhere, I used to set the bar high for quality customer-focused care. Why? Because I give my all in every field I've ever been in. That's my nature. I had to learn the hard way after being let down so many times...I now expect nothing but garbage every place I go. So thank you Kinsley, sincerely. Management. she deserves more than praise but a raise. Anyone that seems older than her that could potentially be in a higher assistant management position would be quite a mistake. Every.single.employee I have seen otherwise has been so generic & insincere. Such a shame. The young man, Josh, I believe? Absolute arrogance, holier than thou, and far too cool to be there. Here is a solution, find a new job! You aren't very good at yours and you are making the business look terrible. There is one other gal who is nasty as well. Get.a.new.job. Not that I am expecting every single person to be the same because it isn't possible but for management and any employees that read this, work ethic is #1 and in terms of representation of the company, it would be useful to carry yourself with more compassion and professionalism. But you can't teach compassion, it's innate. I 100% regret signing the contract after being coerced & butters up by Sidney, who I will get to later. Dr.Hudak is the only Dr. there who is educated, explains what he is doing as he does it, answers questions, will help you identify certain internal symptoms that are affecting your human body. -Second visit, forgot who I was 70%. --Third time, had no idea who I was. What? How? My chiropractor of years with probably over 100 patients in practice for 40+ years knew everyone by name, their life history, never had to remind him of ailments, and completely gentle & kind. 2. Dr. Adrian should not have a license. He made my pain 150 times worse and the other Dr. I had didn't even introduce himself. They couldn't get you on and off the table faster. Couldn't even look at my chart!!! Just asked what do you need? DOCTORS look at charts. That's why they exist. Patient history, no? The Joint is like the Planet Fitness of chiropractic care. Sucker you in with deals & make you feel special to get subpar care. Less then. Lastly, I ONLY signed the contract because of Sidney and her manipulative, snarky tactics my gut told me otherwise but I ignored it because she is a master at her craft. I called ahead and let them know my brother had just ended his life and I was going to be there 10 minutes before they closed. I have seizures and fell to the ground many times. I need an emergency adjustment. I called and she said. " Oh. Sorry to hear that. If you're here 5 minutes before closing time we can't let you in, so hurry." Okay. That's compassion if I've ever heard it. This review was meant to be finished back in March but with COVID, mourning the loss of my brother, and losing my housing - I was not able to submit it. If you want cheap care, poor management, customer service, and subpar Dr.'s -- sign the contract. Do your research and use Groupon to find quality. Sometimes a little more money is worth it for your body - mind - & spirit. read more

Signed up for a visit plan, they had no problem taking the money out of the account but refused to contact me at all for a scheduled appointment or anything. They did not care if I had heath issues that happened after the agreement and did nothing to reimburse the money. Not even offer a complimentary visit seeing how I paid for 10 and received a consultation. This is how this place stays open and I hope every single one goes out of business because there are 100,000 better places to go than this place. read more

Came in on sat and had a fantastic and I didn't catch his name. It's not the during week Dr tho. Love it!!!! Thanx Doc!

The doctors here rotate frequently. The quality vacillates. Being a weekly patient of the Joint, I'd recommend the Durham location for more consistent chiropractor quality. read more

Let me start by saying I have never written a bad review before but my experience warrants one. I have been going to chiropractors for years and know my body pretty well. This was hands the worst doctor I have ever seen. The doctor treated me like I was clueless and was belittling more than once. I don't know if he was having a bad day or just a terrible doctor and that's why he is practicing at a place that only does the most basic of adjustments. With that being said the woman at the front desk was nice and professional. read more

Dr. Steve is excellent at what he does and his staff always greets you with a smile. He really takes his time to ask questions and make sure he's working on helping you feel better. Their membership program is a great deal if you like to get adjustments frequently. read more

Dr. Boyer is really good at what he does, and you can tell that he loves helping people feel better. He took care of my 15-year-long severe chronic plantar fasciitis. My feet are pain free! He also has helped me to achieve better posture, reducing chronic back pain, and increased mobility in my neck. Thank you Dr. Boyer!!! read more

After being contacted by someone at the Joint after a bad experience, swearing that's not what they are about, they convinced me to give this different location another chance. I stand by my other reviews. You get what you pay for. I work in the healthcare field and have gone to other chiropractors. I did let them know at this new location that I talked with someone and they said this office was better. The chiropractor didn't care. He was very apathetic, and again with the judgemental attitude that I wasn't coming in regularly. Seems that it is all they care about, is coming in regularly, and not taking in your concerns as a client on a patient by patient basis. Definitely a different practice and attitude versus an actual Chiropractor office. There is a medical term called OVER TREATING, and that is definitely what you will get at any Joint practice. I don't know about everyone else, but I would like to keep my spine and health intact. read more

The thought of going to see a chiropractor used to make me very nervous, but I went for a few adjustments and now it is part of my normal routine. I am young, active, and healthy...and I still realize the importance of frequent adjustments for optimal physical performance! I typically visit 2x/month. The Joint makes receiving these adjustments quick and affordable! read more

I've gone to this location 3 times since December and I have definitely noticed a difference in my pain level in my lower back. All 3 times I've gone, there was very little wait time to get in for an adjustment with no appointment needed. Highly recommend! read more

What a wonderful way to get quick, and reasonably priced relief for chiropractic concerns. Hannah, the receptionist, was extremely friendly and explained the services, options and pricing packages thoroughly but succinctly. read more

I've always received excellent care by Dr. Steve M. He is thorough and efficient. I've never regretted purchasing a membership at this clinic. My back pain has never been more relieved/controlled. Thank you! read more

The Join in Chapel Hill is amazing. Dr. Steve is one of the best practitioners I've ever experienced. He's patient and thorough. This is really a great office to visit. I can't recommend it more. read more

Hannah was very professional and attentive. The chiropractor was extremely thorough and informative. Quick, fantastic adjustment. The rates and hours literally can't be beat. read more

Dr. Steve has really helped me with the aches and pains from our recent move to NC. The Joint - Chapel Hill is great, and usually, there's no waiting. read more

First of all the office smells great...the diffuser with peppermint sets everything off to a nice start! I haven't had any issues interacting with any of the staff. Of all the chiros I have seen in the past, Dr. Steve seems to be the most competent. I always leave feeling better than I did when I walked in. read more

I just joined a month ago and my life has changed. Everyone is knowledgeable and friendly.

I was skeptical about this approach to chiropractic, but I have really been pleased. I have a chiropractor who I have seen for years and really like. I only initially came to The Joint because scheduling an appointment at my regular spot was sometimes too complicated. Dr. Steve has done a great job of working me through a painful situation and I am feeling great now. I have really appreciated the freedom of just showing up for an appointment at my convenience. This flexibility has allowed me to take better care of my back since I am able to access chiropractor care more easily. Additionally, I like their approach of making the care affordable enough that there is no need to involve insurance. The only iffy part about the set-up for me is that the treatment area is open...much like at the orthodontist's office. I understand the benefit of this set-up and I appreciate that it allows them to move clients through more efficiently. But it's honestly still weird to me to have people sitting right there as I'm getting adjusted. read more

My back went out the day before Christmas as we were traveling from West Tennessee to Virginia (13+ hr drive) so I spent the holiday sore since we were away from home. On the drive back, I was still in pain from sitting while traveling. It's Friday and nothing was open in TN until Monday and they all are chiropractic offices that require a consult, then x-rays, then you get treated! My husband found The Joint in Chapel Hill NC, a walk in chiropractic clinic!! We drove about 40 miles, off our route home to go there, but it was completely worth it!!. The visit was quick, easy and the adjustment heavenly! I literally hobbled in, barely able to get out of the car and up the curb and walked out pain free and able to get into the car without much assistance. I would recommend Dr. Adrian Laros to anyone locally or traveling thru who need fast expert treatment in a convenient manner. I wish I had one closer to home! read more

I walked in, barely, unable to stand erect. After about 30 minutes I could stand up. Two more short visits over the next two days and I am almost back to totally new. Thank you SO much for helping me! read more

Great adjustment and can't wait to go back for maintenance. Office is extremely convenient to get to. Nice addition to Chapel Hill!

If you are looking for a chiropractor, this is a very convenient place with friendly staff. Before seeing Dr. Steve, I would wake up with a lot of headaches because my neck was really out of whack. After a couple of visits, I have no more headaches, and I go back regularly to keep everything aligned. read more

This is an especially great The Joint location. Dr. Steve is very knowledgeable and thorough. Frequent visits have helped me stay active and pain-free! read more

Very convenient and you can come in whenever your schedule allows you to. Also, the prices are very cheap (cheaper than a copay would be). The doctor does much more than just crack your back; he designed a plan specific to the problems I'm having in my hip. read more

Dr. Steve deserves the 5 stars...I look forward to every adjustment because I feel SO much better afterwards. He takes his time and pays attention to what is going on - doesn't simply assume that it is my neck and back. He finds new spots to fix. Everytime. And, I like seeing Charlie, his pup. read more

Yesterday was my first visit (thus the reason for a 4 star) and it went super smooth! Nice set up, Dr. Steve was informative and reviewed things with me. Front desk help was nice and professional and I like the concept of not having to have an appointment. Will be going back again today. The biggest plus for me as well is that he brings his dog to work, how can you not like a place that does that?!?!? read more