this place was ok. For what you get it was a good service. However I give this place 2 stars because the front desk person was way too pushy to join a membership. I brushed her off by saying id like to talk to my husband about it and discuss the costs with him. And i overheard the lady telling my husband that I wanted to sign up. Who the has time to get readjusted every weekend? Certainly not me read more

the staff was friendly and professional, but the chiropractor seemed a little unsure of himself. Maybe it's because the location is new. I'm undecided if I will go back. read more

I think the concept is good but I feel the business model is affecting the service. I didn't at all care to watch the 5 min sales pitch video they force you to on your first visit. I was there because I injured my back and had a lot of pain. The video is a pitch about chiropractic medicine. If I've made it in the door, I already know. I also don't think it's appropriate to pitch to a person suffering. The first time I saw a female doctor. She spent a lot of time emphasizing why it's so important to get regular adjustments and attributing every ailment I've ever had since birth on the fact that I don't go regularly. I might be exaggerating, but she did say, without a fraction of a doubt, that my headaches were caused by not having an adjustment in 7 years. I mentioned that headaches can be caused by a lot of things, that I was working with my doctor and that I would consider her recommendations for more frequent adjustments. She made a comment about doctors pushing pain pills. After that visit the pain worsened significantly to the point I couldn't work, walk or hardly speak. It took a full day to psych myself up to driving over there. Sobbing and in pain I saw a male chiropractor that day. His adjustment seemed to help but one thing he said left me very uneasy. He seemed absolutely sure of his diagnosis but I was in extreme pain and needed relief. I asked him if I should call my Primary Care Physician. His response was (and I quote) "only if you want a longer recovery time and pain pills pushed on you." It struck me as a very odd and possibly reckless thing to say. I wasn't suggesting I see my doctor INSTEAD of him, but rather in addition. I didn't take his advice and saw my doctor a couple of days later who confirmed the chiropractor's diagnosis and put me on a pain management plan in addition to seeing a physical therapist and, what do you know, a chiropractor. It saved my sanity. My overall impression is that these chiropractors are nice folks who seem to know what they are doing, but are not open to a team-based approach to healthcare. They seem very distrusting of conventional medicine. I have not gotten this impression from other chiropractors. Perhaps it's something being fed to them from corporate. I'm going to cancel my membership and shop around. read more

Not the same since Dr. Moore left. With Dr. Moore, the experience was excellent. He truly cared about your well being and offered helpful suggestions. You could tell that he was passionate about work. Now the experience it's just seems like your just another customer, get them in and out. Due to this, I have moved to another location. read more

When I first visited "The Joint" in Escondido, I thought the concept of popping in for a quick adjustment once a week was a great idea. Initially it was great, my neck and back pain went away because of the skilled chiropractors they staff. The young lady at the front desk was so polite and welcoming, and very rarely did I have to wait longer than ten minutes. Then things went completely down hill after a month or two. Apparently they switched ownership and hired a extremely rude person named Chelsea to work the front desk. I have tried to see a chiropractor at least five times last month through today only to be turned away by Chelsea and asked to come back later or to be told that I have to wait 45 minutes to get my back cracked (which only takes 3 minutes usually). Leaving me angry and in pain; debating weather or not to cancel my membership. Today was the last draw, I went in 35 minutes after they had opened and there was one person sitting on the couch and one being worked on. I cringed when I saw it was her at the front desk, knowing she would only give me the bad news that I would have to wait 45 minutes or come back another time. And she did tell me that there were two patients and a new patient ahead, so I cancelled my membership because it is easier and more efficient to make an appointment with my old chiropractor who valued my time, minus the attitude too. While I would wait there sometimes for 40 minutes just to get adjusted I noticed more and more customers coming in with the same anger and frustration and just turning around and leaving. Like we have all the time in the world to wait for your employees to ready for us... this is completely backwards in my opinion. Too boot, they want to charge me $60 for a month's cancellation notice for them, even though I have only received one or two adjustments in the last 30 days because of their inability to schedule their clientele, what a rip off!!!! I called a manager at another store to make a formal complaint about Chelsea and the poor customer service at Escondido. She apologized for my bad experience and told me they have had several previous complaints about Chelsea specifically. She will be following up with me on the status of my cancellation because Chelsea had been known to delay cancelling other memberships in the past resulting in more unauthorized charges to the customers. I have never been more angry and dissatisfied with any employee or service in my life; that is why I was angry enough to write this review which is something I never do... DO NOT GO TO THE ESCONDIDO "THE JOINT" LOCATION UNLESS YOU ENJOY WAISTING YOUR TIME AND MONEY OR DEALING WITH VERY UNPLEASENT PEOPLE THAT NEED TO BE FIRED. GO TO ANOTHER LOCATION IF YOU ARE ALREADY LOCKED INTO THEIR SCAM OF A CONTRACT... read more

I had to see a Chiropractor because I hurt myself and was in so much pain. I needed to great treatment right away since my regular Chirporator's office is closed on the weekends. I decided to try this place as a temporary solution. The front desk service is ok. The treatment from the Dr. was also ok. The Dr. was nice and was considerate of my situation. She did the best during our 15 minutes session. I didn't like the open layout. There is no room for privacy, and everyone in the office can hear the conversation between the Dr. and their patients. I think the model is a great model for people who want inexpensive Chiropractic treatment. Will I return? I am not the right fit customer for the treatment I received today or their model. I prefer to continue to work with my existing Dr, and pay a higher premium for privacy, and higher level of quality of treatment. read more

On Saturday, February 25th 2017 I had adjustments done by an older gentleman. I wish I remembered his name because he was so hospitable and gentle, not forceful. I usually require females but I told him how I get nervous when it comes to adjusting my neck and he read previous notes and techniques I really benefited from. I'm so bummed to hear he won't be working next Saturday. I hope he's there again on a Saturday. read more

Dr Moore is wonderful! Even though the cost is discounted, Dr Moore spends a lot of time with each patient. Dr Moore really cares and is willing to go above and beyond with good advice that fall under holistic health and not just traditional chiropractic care. He is great with kids too! read more

Was a monthly member and tried to cancel but you still have to pay an additional month for canceling with no choice of a visit. This is a very bad policy, so be careful if you decide you want to sign up for an monthly contract! read more

My daughter went to the joint today to get adjusted just to find out they're doing free adjustments right now! Filled out her paper work and got taken back had a really great experience with dr Hines! She was the best with my daughter. She and the front desk lady (who's name I didn't catch, dark hair and tattoos) made some really good points about her own personal health. My daughter said the only reason why she didn't sign up for their plan was because she needs to ask her personal boss about how her FSA card works. HIGHLY recommend we've been to other chiropractic offices and they don't take as good of an interest as the joint does. read more

I walked in at 1:52pm...since being a member at The Joint have never been longer than 5 minutes. So I walk in & the girl says "Oh I'm sorry the doctor won't be taking any more patients till after our lunch at 2:30" okay so if 1:52 plus 5 minutes is 1:57 he could have taken me. The girl said let me check with the Doctor walks away and less than ten seconds says "yeah he's not taking anymore patients." Lunch must be a really big deal there..maybe they starve them, that's why they look forward to 2pm. Will never go back to this location. read more

I came here to be able to get regular appointments for general health. It started out OK. But over the last year I started feeling worse. My back started hurting. I started going on Fridays to try the Friday Doctor. The first time was great, but the next time I was in so much pain for a week. The last couple of months were hit and miss. Sometimes I would feel better and some times worse. I cancelled my membership with two prepaid appointments sitting on the table. I did not want to take the chance of pain for a week. read more

Never have to wait long good service. Got the 6month package to come every week. Felt better after a month of adjustments

I started going to this location the last week of October in 2014. The past Friday was my latest adjustment. I first went in to start a plan for relieving issues with scoliosis and to fix a publication in my c5 and c6. Which was causing digestive distress mimicking IBS. My first adjustment was with the male chiropractor. He did an excellent job and I felt great. He seemed nervous around women and suggested that I came in on another day. So I started to get adjustments from the female chiropractor. No one massages tight muscles or warms them up before adjustments. She gives me the exact same adjustment every week. She digs the activator gun into my lower back above my hips and repeatedly clicks it, knowing how painful it is. In all my years of dealing with chiropractic, I have NEVER had someone do that to me. The hip area is always hand manipulated in a certain way. She then pushes down on the center of my back to get everything to pop into place. A simple move anyone can do. She then jabs the activator into my neck and pops things around in there. Since getting these adjustments from her my menstruation has stopped completely from the repeated jabs in the hips. I discussed this with her and she insisted that I had to be pregnant or I have something seriously medically wrong with me now. I am most certainly not pregnant. She told me she wouldn't adjust me without me bringing in paperwork from a doctor. I went in Friday hoping to avoid her and receive a more gently done adjustment from the man, but had forgotten she works then too. She asked me if I had seen the doctor yet and I told her no and not to worry about it. I explained my health was getting worse and now with the adjustments I had pain in my neck 24/7 and could not even lay my head on a pillow without crying. I told her for the last week I was drinking smoothies with a straw because my TMJ that hadn't been bad since I was a teen had become a serious issue and I could barely open my mouth. We went through with the adjustments and she told me that all the massages I have been taught and doing yoga is all wrong and to only do the exercises she emailed to me. I left with my whole body feeling tight and sore. Within 30 minutes I had a migraine headache. It was hard to concentrate for the rest of the day. Saturday I was quite busy but was sitting most of the day and took the time to do neck and shoulder exercise because the pain and headaches had not gone away and I was starting to get blurry vision and nausea. It wasn't until last night that they went away after laying on an ice block for 3 hours under my neck and the inflammation subsided enough to where my neck adjusted itself in the c1 at the base of my skull just by lifting my head off the pillow. So, now I don't want to go in ever again. I have 2 weeks left of this month but I signed for a 6 month package. I will have to see what their cancellation policy is for that as I also prefer to pay them in cash but they insisted upon direct debit from my account. read more

I like it - package or membership, great prices and never had to wait more than 10minutes. I always leave feeling amazing and Dr. Smith is great - really knows his stuff! The reception is always friendly and the location is great - adjustment then starbucks or jamba or chipotle - oh yeah! read more

This location is special from the moment you are greeted by Beatriz at the front desk to the adjustment by Dr. Smith. Their attention to customer service is exceptional. If you want a great adjustment and a caring office then visit Dr. Smith and Beatriz! read more

I wish I could give more then 5 stars! The minute you walk in Beatrice the receptionist is very welcoming and friendly, makes you feel right at home. Dr Smith is the best, he does amazing treatments! I was a little nervous on my first visit, but he was cool and explained everything he was doing to help me stay calm. I've been back 4 times and every time I'm there it's a great experience. I have recommended friends and family to Dr Smith, I'll say it again, HE'S THE BEST! read more

I have been going to the joint for a while. I am pleased with the service overall. I like all but one of the chiropractors there. They try to sell you on coming 3 times a week every time you go. If you buy a package of 5 it's $23 per adjustment. You can't beat the price. I went recently and the chiropractor yelled at me for coming 12 minutes before they closed saying how rude I was for coming that close to closing time. The adjustments literally take 5 minutes. I was out of there by 655. This particular male chiropractor was just rude. I like the ladies there and the front desk girls. read more

I called today for information and was met with rude answers. She claimed that she did not write the email offer that contained misinformation. End of conversation. read more

I have been going to The Joint weekly for a few months now. At first I was truthfully a little thrown off when they said they are a "drop in" only clinic. I was worried that not having apointments would lead to long waits when I needed to come in. But I think the longest I have ever waited has been maybe 10 mins. Often you are pulled back almost immediately. They are also open 7 days a week, weekdays till 7pm. The hours were the initial reason I decided to try them. As a working parent finding time to fit anything in to take care of YOURSELF can be challenging, so I am beyond thankful for the extended hours they offer. I will say that if you have something very serious going on this may not be the clinic for you, as they do not perform any xrays and the adjustments are short and to the point. But I have seen them on two occations be completely honest with people and tell them that it was not the right place to treat them. They even gave them referrals to clinics better matched to offer the tretment they needed. But if you are like me, someone who just needs some quick and affordable adjustments on a regular basis, this is the place to go. read more

I wasn't a fan of "franchised" chiropractic however one day I found myself in some serious pain and had no choice. Sure glad I found The Joint because within this specific location, I met the most wonderful Chiropractor- Dr. Mather. Now, I've been going to chiropractors pretty much all of my life but Dr. Mather is the first that has truly made a difference In my wellbeing. Should she leave this location, I will follow. But, in terms of The Joint, this facility makes it very easy to get chiropractic care. I am a FAN, now. read more

Love the quick walk in service. Place is clean and staff are so professional! It's. near shopping and places to eat so it's a one stop place for all! I go there often for my TMJ, neck and back adjustment. read more

I am giving a 5 because of Dr. White. She is professional and accurate. She does not judge or blame the patient for the adjustment not being easy to do. Front desk seems happier lately and she even went beyond for me and made me an article copy. This is an improvement from the former admin who I almost cancelled my membership because she was so rude at 2 sites. I am very happy with the professional services and I feel that they care about me. read more

Absolutely horrible experience. I will never return and make sure all of my friends, family, employees and customers will never return either. I was told by Receptionist that I could cancel my 2 month subscription over the phone which I did. I went in today to confirm it was cancelled and get adjusted another time. Different receptionist was beyond rude. She accussed me of lying when I was not looking for anything other than to assure that it was indeed cancelled. She gave me attitude, told me she would have other girl call me to tell me I was indeed wrong. I explained that it was fine I just wanted to cancel again. She proceeded to once again raise her voice and tell me I was stupid and wrong. I cancelled on the spot and explained I would never return even if I still have plenty of sessions left. Didn't make an attempt to apologize she just laughed and smirked. I work in the area and trust me I will make it known that no one I know shall return. I have already gotten 3 employees of mine never to return. read more

The joint is great. I love Dr Maxwell, I feel like i always am getting my money's worth when he adjusts me. I have seen a lot of chiropractors in my life and this is where I continue to go back! The girls at the front desk are very warm and polite. The wellness plan is a great idea for myself and my family, which keeps me going every week. AND! I am feeling better than ever since I have been going to The Joint and seeing Dr Maxwell for the last few months! read more

Do not use this place! Was sitting in the waiting room for ten minutes with 3 other people in front of me, did not hear anything coming out of the treatment area, so got up to see what was the hold up? The Doctor was laying down on one of the tables taking a nap! The doctor noted that I had not been in for some time and critically said, "hasn't anyone told you these adjustments do not last more than 3 weeks?". He was so rough with his adjustments that he injured my hip so that I am in constant extreme pain. My complaint going in was my neck. My take is this place is a racket that insists everyone needs to use their services Weekly or take their caustic comments and rough treatment. read more

Very clean place. Wasn't even there 30 mins for being a first time patient. Will be coming to this place as needed. I recommended others to check this place out. As for me being a traveling I can find the joint anywhere and it's very convenient. read more

I was having the worst neck ache for a couple months. Every morning, I woke up with the neck ache that I could hardly move out of the bed. I was having my adjustments regularly at a local Joint, but the pain didn't go away. One day, I was passing by Escondido and saw The joint in a nice mall (love that mall!), and my neck was killing me. I walked in (waited about 10-15min.) and had a full adjustment by Dr. White. You know when you have a great adjustment. It was amazing! The next morning, I woke up and got out of the bed, no problem. Actually, I forgot that I had the neck ache until much later. The pain reminded me to go back to Dr. White. She told me to come back the next day and I did. After that, my neck ache was gone. Thank you so much, Dr. White! read more

I like the fast service. I have 3 kids and no time for added appointments but with the joint I can run in and out. I appreciate the great price! Right now I got a great deal and I'm happy I tried them! I've already referred friends and family. read more

This has to be the worst possible Joint I've ever been to. Twice now have I gone to their office and I've been turned away. Both times same doctor. Last time I drove from my home specifically to be seen by the Joint. I arrived 30min before closing and the front desk had the nerve to tell me that he wasn't sure if the doctor would be able to see me because a new patient had just walked in and I was told that would take awhile. No one else was there. I said "but I'm not a new patient and an existing member" and the front desk which was a guy I'd never seen before and obviously just wanted to go home says yea but he's first and I said "but he's filling out his paperwork still". Regardless wouldn't let me be seen. So got there 30min before closing and I was turned away for a new patient who likely wasn't going to be seen for another 10min at least due to needing to fill out his paperwork first and my adjustment would have taken no more than 5min. And now there's today... I was aching in pain all day. Worst pain I've had in a long time. I couldn't wait to get off work to get adjusted. I got off work late but I drove quickly over and yes it was 3min til closing. Well the doctor this time was ready to go home. Same doctor as last time. The black doctor who I use to think was friend, caring and nice. Well he had his bags in arm and everything ready to go and rudely says to me "uh uh. It's 6:59, a minute til closing and I'm ready to call it a day"... Yea...Obviously you are and I'm sure he was packed up 30min ago just like the last time I was turned away. Funny I'm an existing client and I don't ever go there late, I usually go around noon but today I was (and am) in an enormous amount of pain. You'd think a doctor would care enough to spend 5 minutes to give a person some pain relief but not this place, not this guy. I'm a Paralegal and Law Student and I help people in a different way. I help people with their legal rights and I'll stay hours past my "normal business hours" to help people without getting a dime in extra pay. I still can't get out of my head the way he said it with his bags in hand "uh uh" like noooo way. The look he gave me like girl you must be crazy. This entire staff is beyond lazy. Think about it for a second... I've always come early and you see me RUNNING over. Instead of eating dinner or being with my family I'm running to the Joint. Maybe you see the lidocaine patch on my back from the crazy pain I'm in? I normally don't write a bad review but this experience brought me to tears. How could you be so rude and heartless to someone who comes to the joint to ease their pain. Nice to see that once again I wasn't worth the 5min. Well I think I've given this place enough chances and enough money. Time to cancel my membership and convince my parents and friends to do the same. Funny this place is supposed to be convenient which is why you walk in without an appointment and get your adjustment and out in 5min but I guess thats assuming they'll even take you in. Been a client for over a year and now I'm getting treated like this? Unacceptable. I drove all the way over here twice now and they refuse to see me? Honestly thinking of having my boss (an Attorney) take a look at their contract because something seems awfully wrong to be turned away like that. Literally brought me to tears. Don't give this place your money, I now see their true colors. read more

Worse experience ever. I got the membership my first visit, had to wait an hour for a Dr. to get there because they didn't have one on site and one was coming from OC. They kept saying this normally doesn't happen so I just ignored it. Although, as I was leaving they told me to call before coming to make sure they have a Dr. I tried going again and the Dr called out that day. My second visit was better the Dr he was great but the receptionist he was real dull and looked lazy. Heard him saying it's too late for a new client to come in over the phone when there was still 20 min left. The last visit blew my mind the Dr was a petit lady, real young. Her attitude was unwelcoming and when I asked her to give me relief in an area she said there's no need to that she already cracked me. I was literally in for no more then a minute and she was already walking back to the computer saying" ok see you later" GLAD I gave my 30 day notice.$ 69 a month is not worth their poor service ! read more

The current Dr. and front staff as of June 20, 2016 are great. The receptionist remembers my name, I love that. I drive out of my way to come here. There is often a 20 minute wait, but the bathrooms are always clean. I overheard the front desk staff training new staff and discussing the importance of making sure everything is clean and perfect for the customers! read more

Dr. Smith is awesome. Love this place. Thank you for all the hard work your doing.

Dr. Smith fixed a rib I have had out of place for the last year. I've tried other Chiropractors who haven't fixed it in multiple treatments. One treatment with Dr. Smith and for the first time in a year I am pain free!! read more

My wife and I are Seniors with multiple back and joint pains. We are both still active in sports and exercising so keeping flexible and adjusted really helps. Dr. Moore has helped us both and relieved a shoulder pain for my wife by adjusting her foot. Yes, the whole body works right when all the parts work correctly. He asks about all our ailments each visit and works with us differently as needed. Excellent care at a very reasonable price and convenient times without appointments. read more

Worst experience. My husband was in serious pain and instead of treating him the male chiropractor was extremely rude. We came in today and was greeted by the receptionist who was nice and gave us the paper work to begin the appointment. My husband filled information that he felt comfortable and the receptionist accepted. However once the chiropractor got the paper work, he chastised the receptionist in front of us and other patients about how the paperwork was worded. And the receptionist even sided with us and explained to him he was in the wrong. Extremely unprofessional and embarassing for him. Then the chiropractor came to tell us to refill out the paper work, my husband only wanted to speak with him to explain the problem verbally since it was extremely complicated. He refused to talk to us, it seemed like it was difficult for him not to be a jerk and we didn't feel comfortable at that point with him assisting in such a sensitive area that we left. Someone that is supposed to come off as holistic came off as a complete as*hole. I didn't grab his name but his picture is in the photos on this Yelp. He's got his hand on his face giving you a little smile. I would avoid him. read more

A truly bad experience. Arrived in pain. Filled out the paperwork. Then the doctor on call exited to go to lunch. Reception informed us that we would have to leave so she could go to lunch. Meanwhile another person enter to office hunched over in pain and was told that she would have to wait until after lunch. Oh by the way it was 95 degrees outside. So, okay this is a business and lunch is far more important than a customer who really wants your service. read more

Dr Berinson is awesome. Very knowledgeable and treats each pt specifically to what they need as apposed to preset assembly line process like I have experienced at other Chiropractors. I go there with my son and always leave feeling better. I highly recommend The Joint in general because it makes so much sense financially if you are a regular user. And I reluctantly highly recommend Dr Berinson, only because I don't want him to get too busy! read more

The Manager here seriously lacks customer service skills and should get a new job where she doesn't client face. I walked in ready to purchase at least two months of service and had a lot of questions to ask so I could fully understand it. Every question I asked she got louder and louder and just kept saying, it's all on the paper you are going to sign. I am not signing anything until i fully understand it. She would not let me confirm that I understood or didn't understand the plans and how they work. I was told I had a 2 month min for purchase and that I couldn't begin to cancel until the 60 day mark, but it wouldn't matter because I would really be charged for 3 months, even if I did cancel at the 60 day mark. This all would have been fine if she was not so incredibly rude and unwilling to provide good customer service and answer my questions. Instead she was rude and loud and I won't go back and support this business or paying of her salary. I can see why this particular location has such low reviews. If you want a pleasant experience don't go here! Perhaps she need to attend a customer service training. I had to complain to corporate because when I called to ask for the manager, it turned out to be her and she would not escalate it at all. I ended up hanging up on her while she was yelling at me. read more

Dr. Smith is amazing. He takes his time and explains ways I can help myself with different techniques and stretches during the week. He is on vacation and he is sorely missed! read more