April was very informative with the information she provided to my husband and myself. We were very…read moreunhappy with our current insurance company (root) and she utilized the tools at her disposal to help us decide on a new and better carrier. She was very polite and helpful.

Only worried about selling policies and getting a commission…read more Was sold a policy may 2nd that wasn't suppose to start until may 22nd and I had them reaffirm multiple times that since I was being billed may 2nd that I wouldn't be billed again until June 22nd. They agreed multiple times that was the case... may 22nd rolls around and they try to take the original payment again. I call them may 23rd and they said I was right and they had no clue what happened and they "fixed" it. Also emailed me my insurance card since I couldn't find it. May 25th rolls around and I get an email saying my policy was cancelled on the 23rd. So I had been driving all Memorial Day weekend around with no insurance in the day and age where cops have tag readers and just have to pass you to know you don't have insurance. I call southern harvest and they contact me back saying they found out why my insurance was cancelled. It's because I didn't provide proof of prior insurance. Send them the photos of proof of prior insurance. My prior insurance was Bristol west and I got an additional discount for going paperless (most companies do that these days) I had my most prior insurance card from them but they wanted it further back... which when you have to login to pull up insurance information you know those hyperlinks don't last forever... so I sent pictures from my email where I was paying them insurance for a 12 Nissan Altima (same thing I'm insuring) they say that's not proof enough... end up contacting verve myself and they were plenty fine with what I had but wanted to charge me $50 something to reinstate the policy but no one ever told me they needed proof of prior insurance before then so I wasn't paying the fee. Verve said southern harvest had my money; southern harvest said verve has it... I paid southern harvest. went back and forth for while and I'll get my money back in 6 weeks. Don't use these little middleman insurance peddlers just worried about a commission.

Get Direct & Get Moving . Fairest & most affordable…read moreinsurance for all of us needing a break from getting gouged. Save big w Impeccable, Affordable, & Accessible service. Less than perfect record? Welcome , LaGrange D.Auto has your back with comprehensive, collision, SR-22 / FR-44 certification, and more. Most professional & engaged agents & staff ; Direct Auto believes that everyone deserves not only great insurance at an affordable price, but also great customer service. Just ask agents Amber M or Pearson S - working diligently and methodically with their drivers, keeping em safe & protected on the road. Least Expensive :)

Customer Service Shout-Out!…read more I had the pleasure of speaking with an outstanding customer service Lydia Perdomo representative who truly went above and beyond. She was knowledgeable, patient, and professional, returning my calls promptly and answering multiple questions about bundling life, car, and home insurance. Her ability to explain everything clearly made the process so much easier--and she did it all with a friendly, helpful attitude. Great service from start to finish!

Assertive, promt, friendly service. Thank Savannah Putman appreciate your service. Enjoy your day.read more

I contacted American Family via the 1-800 to cancel my existing auto insurance policy on 7/17/19…read more I was advised that I would need to send an email to the agent at the local office in Lagrange, Georgia to have the policy cancelled. I sent an email to the email address provided. I followed up with a phone call to the Lagrange, GA agent Kelly Elliot on 7/26/19. I spoke directly to Kelly and she advised she had not received the 7/17/19 email. She sent me an email and asked that I respond with a request for cancellation. I did exactly as she asked shortly after speaking with her. Today, 8/6/19 I emailed Kelly again to verify that the policy was cancelled. I received a call from Kelly shortly after sending the email. Her message stated she needed to speak with me to confirm I wanted the policy cancelled. At this point I've spoken to Kelly AND emailed her twice about cancelling the policy so I'm more then a little frustrated. I returned her call this morning and communicated my frustration. Kelly then stated she had not received any email requesting cancellation. That's odd because that's what prompted her call to me at 10:57am this morning. She then stated she always wants to verbally confirm cancellation I said "Isn't that what we did on 7/26/19 when we spoke?" At this point she appears to be frustrated because it's obvious she failed to follow through after our 7/26/19 conversation and my subsequent email. Kelly Elliot was rude, unprofessional and hopefully not representative of what American Family stands for. SHE failed to do what she was asked to do both verbally AND in writing. Her rudeness was unnecessary and truly uncalled for. American Family might want to remind their agents they NEED customers to remain in business. I will expect the refund I am owed and requested on 7/17/19 to be immediately processed.

From the owner: We are located at 1 E Lafayette Square in Downtown LaGrange…read more Email mary.mcdaniel@amfam.com