I visited the Willow Walk with two friends for a drink and some light snacks as late-night food, I…read morehad worked all day and was very stressed, and was both low in blood sugar and mood.
We arrived at the pub, and sat down, my friend ordered food for me on my phone and didn't pay attention and used my phone and paid for two meals, which was too much and couldn't be cancelled for a start. On the brink of emotional collapse, a member of staff came to ask me to show him an ID to prove my age. Incredulous and astonished as it sounds, I will be 34 years old next week in May 2024. Genuinely shocked and found that lack of common sense and moronic, the member of staff refused to accept my claim and insisted on me leaving the premise to retrieve my ID from my flat half hour walk away.
After making an awkward joke that none of the three of us understood, I had to leave and embark on another journey home to retrieve the driving licence at my flat, it was almost 22:00. I went home, retrieved the driving licence, returned the premise, dangerously close to collapse for lack of strength, and resisting the pain from the stomach, the staff did not come to check the ID!!
The other members of staff noticed my return, and yet, it was more than 10 minutes, and 3 attempts of my kind and patient friends approached the bar to enquire whether someone would send to our table to check the ID since I took all the trouble to retrieve it, and most importantly, to send the drink to our table. It is discovered, now that the kind lady served our table, the staff in question, the shift leader and the manager, are all too embarrassed to approach our table, and none of them dared to serve the drink. Well, at least for lack of heart and mind, they do possess a sense of humiliation.
Shockingly poor customer service, astoundingly lacking common sense, surprisingly limited brain cells engaged, distressingly low level of communication skills, and abysmal immature behaviours, all contributed to a terrible experience.
Enough said.
