I don't usually leave negative reviews, but I feel it's important to share my experience to help others make an informed decision.
I recently stayed one night in an Executive Room at Kirketon Hotel Sydney and, unfortunately, it was one of the most disappointing hotel stays I've had.
The room felt small and stale, with sealed windows and air-conditioning vents that appeared heavily dusty, which triggered my allergies. The bathroom showed significant dark staining in the grout that appeared to be mould, the sink was chipped, and the shower was almost impossible to use comfortably because the separate hot and cold taps constantly fluctuated between freezing and boiling hot. The bedding was uncomfortable, and I had one of the worst night's sleeps I've had in a hotel.
The hotel advertises "rainfall showers in stylish bathrooms", but that wasn't the room I experienced.
What disappointed me even more was what happened afterwards. I contacted the hotel directly the day after my stay and followed up when I received no response. It wasn't until I lodged a complaint with NSW Fair Trading that the hotel finally replied over two months later. I responded the same day, but they stopped communicating again and the matter ultimately remained unresolved.
I understand older boutique hotels have character, but cleanliness, maintenance and customer service should still meet a reasonable standard, especially for a $249 Executive Room.
I'm sharing this simply so future guests know what my experience was and can make an informed decision before booking. read more