Will never do business with Ferguson again. I initially came in to look at faucets, was not…read moregreeted, and had to wander around until I found a sales rep at their desk that I felt like I had to beg to assist with figuring what what's in stock (in hindsight would've been better off shopping online myself). We ordered a faucet, but once received hated the functionality (again, the sales rep didn't talk through). I went back to Ferguson in hopes of purchasing a replacement and was greeted by the front desk rep who told us to just go look on the floor again because there were no available reps. We attempted to look at them and left to avoid wasting more money without professional input. If you're looking for an alternative, we went to ProSource nearby and had a wonderful experience!

They won't talk to you unless you have made an appointment online and come in at that time. They…read morealso don't do installation. We will not be back.

It all started with leaking faucets in both my bathroom sink and bathtub. I called Upstate…read moreSolutions, and had them replace the sink faucet and they did an excellent faucet installation. Upstate Solution couldn't do the bathtub faucet, because they don't do tile work. My house is an older house with a cast iron tub. I only used the tub for showers, and was looking at having to have the wall opened, then calling a plumber to fix the leak, some one back in to replace the tile work. After that I was then going to find someone to come in, and resurface or attempt to make the bathtub look better. My decision was to just find one company that could do everything at once. Some of the services provided by some of the companies are misleading, until you talk to them. Things they say they can do, they don't. I looked on Google for places with at least 5 star ratings and good reviews. I called several places, that gave me the impression that they weren't interested. One man still had his company listed, but told me that he no longer did that kind of work, another man was going to have knee surgery, and suggested that I wait until after his recovery. Another man suggested that I give his friend a call(he wasn't listed or licensed) that was not even happening. I decided to call Palmetto Bath to discuss getting my bathtub removed and a walk in shower installed. I called and scheduled a free consultation and the rest is history. Will and Jason did an awesome job installing my shower, answering questions and explaining what they were doing. These two work well together, and it was a pleasure meeting them. Thank you Surface Genie and others for leading me to Palmetto Bath.

My elderly parents had a walk-in tub installed a year ago. Recently we discovered that there had…read morebeen an ongoing leak which saturated the floor under the tub, under the bathroom floor, and wood subfloor and joists under the house. The plumber cut off the water supply to the tub and the leak stopped. The RestoPros technician who demolished the bathroom floor said he also believed the leak came from the tub. I contacted Leslie Hoffman, explained the situation to her and forwarded her photos of the water damage. She had Jeff Aiken, the Operations Manager, call me (that was on Thursday). I explained the situation to him and he had also seen the photos. His first comment to me was that we couldn't prove it was their fault. His second comment was that he didn't even know what he was looking at on the photos. His third comment was that he could probably come inspect it the following Tuesday, or maybe Monday, but that it "would probably be dry by then." He also said any work we did before he could examine it would "nullify the warranty." At that time I had moved the parents (97 and 85) out of the house and into an extended stay because of the demolition and fans/dehumidifiers that were running. I left voice mails and sent texts to him on Sunday evening, Monday morning and Monday afternoon. I explained that I did not live at the house and would need to drive over to meet him. I got absolutely no response. On Tuesday afternoon, having not heard from him, I went to the house to check the mail, check on the house, etc. By 3:30 I was already home and contacted Leslie. She called Mr. Aiken and reported to me that he could be there between 4:30 and 5:00. I explained that I could have arranged my daily visit to coincide with his schedule, but he never communicated with me, and I was not willing to go back over there that day. She then said that he would be there between 2:30 and 3:00 the following day (Wednesday, 6 days after I reported the problem). I arranged to have my brother-in-law there with me because of the dismissive attitude that Mr. Aiken had displayed toward me. When Mr. Aiken arrived, I introduced myself and my brother-in-law, and he replied, "Oh, you're the daughter." Not Katie, not Mrs. Bassett, just "the daughter." Wednesday afternoon, the RestoPros technicians had already begun work in the bathroom and under the house. When Mr. Aiken showed up with his assistant, they wanted to reconnect the water line to the bathtub to check it out. When his assistant did that, water spewed everywhere, including from under the tub. The RestoPros guys were ticked off that a lot of the work they had done under the house had to be re-done. Mr. Aiken then tried to explain to me and my brother-in-law that it wasn't their fault, that pinhole leaks in the copper lines was building up pressure which then forced the water up into the tub. His assistant showed me a video supposedly taken under the house of water burbling up from the ground (???). I asked Mr. Aiken to please do me a report outlining his "findings" and also provide me with copies of any photos and videos they had taken so I could provide that to the insurance adjuster. After waiting a week, I again texted Leslie Hoffman (since Mr. Aiken had never responded to any of my communications), who replied that Mr. Aiken would send me the requested information. No, nada, zip. I gave this company 2 stars because my parents were very happy with the installation of their tub, while I was totally unhappy about the way my complaint was handled. Mr. Aiken's dismissive attitude toward me, refusal to communicate with me, and treating me like a nuisance instead of a customer with a service problem, has shown what Palmetto Bath's "customer service" is like. I am NOT in New York. I don't know where YELP got that. I live in Lexington, SC.

Prices are amazingly, much less than you will find anywhere else. They have a very limited…read moreselection, but what they have is builder grade and above at clearance prices. Very helpful, able to answer all of our questions. Before you buy, I recommend checking here first!

A LITTLE TOO BASIC!…read more This warehouse is quite large and it has everything from toilets and cabinets to flooring and doors. We primarily wanted to stop to see what they offered in kitchen cabinetry. Although much of what they carry is builder basic, you can upgrade to really nice wood cabinets. You can send them your space measurements and they will assist you with the lay out. The employees were very helpful with information and helping us to get the layout of the warehouse. While I liked some of the high quality cabinets they carried, I don't know if it would be worth a two hour drive from Georgia. I think that I would prefer to just find a source closer to home just for the sake of convenience. However, if you reside in Greenville, this could be a great option for you. In addition to furniture, fixtures and accessories, (pull out inserts for drawers), they also had stones for a backsplash and area rugs. If you are looking for basic products for a rental or if you are just cheap, this is the place for you. This would not be a good option if you are looking for higher quality options.

Whatever their response. Dozens of chips are not normal. You inspected because you didn't want to…read morereplace. The whole countertop had chips. You can feel them all. Finishing was poor. I have had several granite tops over the years. Yours was the worse. Had you at least giving me the one I picked it nay have been better. You chose to give me junk. I have advised all my friends looking for new countertops to avoid your company and will continue to do so. I have to look at that awful countertop. As soon as I can I will replace.

Our experience was terrible. Here's our fireplace marble. The explanation we got for this…read moreunacceptable installation was "we were matching the top of the firebox." This is off by over 1/4 inch. We have had to order fireplace doors at an extra cost of $2600 to cover the uneven edges. This is only a sample of the other installations Upstate Granite did in our house. A very stressful and lengthy process to even get to this point. Don't recommend. Every step of our process was stressful and exasperating.

Our first visit here was mid-day on December 23rd and although there were 4-5 employee's that we…read moresaw sitting at their desks, and we were the ONLY customers in the showroom, we were not acknowledged except by the front of store receptionist. It was very much like the employee's resented working on the eve before Christmas Eve and had suddenly unionized and formed a protest. The showroom itself has a wide variety of styles and price ranges for tubs, faucets, kitchens, etc. It is really helpful to get the visual. My wife returned after the holidays to look at the selection again and was very pleased with the help of Kaylee our sales agent. She was so pleased that she spent $2,600. Maybe I should have gone too? And, we learned that our style is "new traditional." How about that!? What is nice is that we got a print out of all the bathroom fixtures, faucets, towel racks, etc. that we purchased so we could show our re-modeler contractor. So I guess this turned into a good experience for everyone but the guy paying the bill and writing this review! But it will be a nice master bathroom.

I've gone to ProSource numerous times for various plumbing supplies and always find them helpful…read moreand they do go out of their way to make sure you get what you need. Counter service is usually pretty fast. Never had to wait more than 5 minutes. Prices are competitive and service is always excellent!

Always a go to especially for a fun, last Minute birthday…read moregift. So glad it's part of Highlands!

The store is fun and well stocked, but they do not stand behind their products. They know you don't…read morelive here will not cooperate if their product fails or is defective. I bought a garlic press that upon first use closed and would not open. Totally stuck. They would not take it back. And I bought a $300 coffee brewer from them. When it failed they would not take it back. I called the manufacturer and they sent me a refurbished unit. I took them the unopened refurbished unit back and they still would not take it back. Would not even offer store credit for it. Poor customer support. Sad to see, it is a nice store. Their customers are mostly tourists and they simply don't care about them.

I been in this store previously. It has a new owner and a new name. Basically, this is a home…read moreimprovement store with pricing from inexpensive to expensive! I saw specials on many floor coverings! Admittedly, I'm a sucker for a good deal! Most impressive to me was the big selection of assembled cabinetry! Many styles and prices! It's ready to install into a kitchen or bathroom. The sales people here are helpful and not pushy! Well Trained! I like this store!

It's easy to select products. They're all out on display. If something is out of stock the staff is…read morewilling to help get the piece ordered. The staff is super friendly. They helped us order a bathroom cabinet in a color that was out of stock. It was a short wait time and they notified us as soon as it came in. Highly recommend! Especially if you're looking for a great deal on great products.