After living at this property for two lease terms (23 months), we feel it is important to share our…read moreexperience. Our experience at this community was marked by repeated concerns involving tenant safety, property management responsiveness, and what we felt was a lack of accountability when serious issues were brought to management's attention.
The most significant issue involved repeated package thefts directly outside our apartment door. The first incident was reported to management on 1/15/25. Additional incidents occurred on 7/9/25 and 12/28/25. The same individual appeared to be involved in all three incidents, and two of the thefts were captured on video. An additional package theft involving a different resident was also captured on our doorbell camera. Management was provided with videos, photographs, and detailed information regarding these incidents. To provide context, the stolen packages were not left unattended for days; they were delivered during normal business hours and were gone when we returned home from work.
As incidents continued it became a safety concern. We repeatedly communicated concerns about ongoing criminal activity on the property, that management had been notified multiple times, and our fear of potential retaliation if law enforcement became involved. After repeated reports, we ultimately filed a police report.
Despite documentation and repeated communication, we never felt the seriousness of the situation was fully acknowledged. The primary solution offered was enrollment in the property's package locker system. While lockers may reduce theft, we did not believe this addressed the underlying issue of repeated criminal activity or our safety concerns.
Management repeatedly referred us to lease language stating they were not responsible for criminal acts by others. At the same time, the lease prohibits criminal activity that interferes with residents' safety and peaceful enjoyment. We felt there was a disconnect between those positions.
Beyond package thefts, we also experienced ongoing noise disturbances. We had multiple complaints involving residents below our unit despite our efforts to be respectful neighbors. We contacted the courtesy officer after hours on multiple occasions via phone and email regarding excessive noise, gatherings, and disturbances, while also reporting issues directly to management, but did not observe meaningful resolution.
Another recurring issue was smoking on the property despite it being advertised as non-smoking. Smoking was repeatedly observed, most commonly from the balcony below our unit, which we reported multiple times to management. While smoking on balconies, patios, and common areas is prohibited and residents are encouraged to report violations, we did not see the issue resolved.
We also experienced issues with trash collection. Residents are required to use a mandatory valet trash service. On multiple occasions, trash was not collected as scheduled, forcing residents to transport trash themselves or leave bags outside for extended periods, resulting in odors in hallways. Additionally, dumpsters periodically overflowed, and animals would scatter trash throughout the property.
We requested a virtual meeting with management to discuss safety concerns and lease options but were told communication would be limited to email. A transfer to another unit was offered, but we would have been responsible for moving costs and rent increases, which felt like we were being asked to pay for circumstances outside our control. After further discussions, management agreed to allow lease termination without early termination fees, but only if we signed a Notice to Vacate and Mutual Settlement Agreement prepared by attorneys. The agreement included confidentiality and non-disparagement clauses that would have restricted our ability to share our experience.
We declined to sign because we did not believe sharing our experience should be tied to resolving a lease issue involving documented safety concerns and criminal activity, remaining through the end of our lease instead.
