The good: The staff is very friendly. The bad: Complete…read morelack of concern or consideration for residents. Seriously, there is zero consideration for the residents and attention to detail is lacking as I have been here about 2 1/2 years. Moving at this point is not practical but considered. 1st - Roaches - Upon moving in there were lots of bugs still in my apartment. They were immediately cleaned up but I still get cockroaches if I do not leave my AC on. Given I travel a lot and never cook, I really do not appreciate the guests that I do not breed. 2nd - Moats - We would all like our homes to be our castles, but this is a bit much!! I have had a moat outside my apartment for almost the entire time. The water system sticks out and it is really unsightly. Not quite what I thought I was paying for ... because it is not cheap here! 3rd - Portals - So people get hacked all the time, thus I try to be very discerning with my bank information. However here you have no choice, you must pay through a 3rd party app for rent. It is concerning and a hassle. But wait, it gets better. Because there is little consideration or courtesy for the resident, they arbitrarily decided to change the app. But my time is apparently of zero concern, so the property decided to task me with downloading a new app and then go back and reenter my financial information. Zero respect for my time. Tedious, annoying, and very inconsiderate. Hey LH, how about paying me for my time and discounting the rent 1 month? Remember when a simple check would be allowable? Maybe that was too much work at corporate for someone? 4 - Garbage - Yes, this is a bit frivolous, but you are mandated to pay an additional fee for garbage service. And the fun part, if the garbage people are in a mood, they will leave you little notes on your door. I travel a lot, so I use small grocery bags ,2 or 3 instead of a large, heavy bags. This way I do not contribute to the roach problem. However, on 2 occasions, I was chastised by these people for leaving 3 small, light bags instead of 2? Funny thing, when there is only 2 the can looks empty and can get overlooked. Yep, we got garbage people with attitudes!!! And once I put the garbage can out before I left town ... you know, so I do not contribute to roaches, I received an e-mail threatening me with a $100 fine for the can being in the hallway ... the can I do not want for the service I do not want to pay for. I can carry my trash outside, but nope. I pay about $27 or more to get berated for not handling my trash correctly! 5 - Fobs - This is up there with the app, but they tried to make us use only an APP instead of the convenience of a fob because the residence concerns have little weight. People's phones die, cell reception is a problem and safety issues. So entering can be restricted. Imagine not getting into your own home because your phone died. It happened to people so they finally got tired of our complaints and were so generous as to let us keep our fobs! 6 - Exit doors - States have laws that nothing can restrict exiting a building for fire laws. But often, the motion sensors do not work and you slam into the door as you then need to hit a button to exit. Just an example of the attention to detail! 7 - Coffee - Really! The rest of the world drinks coffee in the morning, which was once nicely provided at 7am. Pleasant to have when leaving for work. I was told by mngmt that they were running low in the afternoons so instead of putting more coffee out, they moved it from 7am to 9am. Nothing epic but silly. 8 - Another APP issue. When I first arrived, given that I come from earth and believe people should speak to each other, I made the mistake of asking the front desk for maintenance help as my A/C often goes out ... maybe once a month. This is not tolerated as ALL requests must go through the APP. Heaven forbid people talk to each other and communicate issues in the moment. 9 - The gym - I like to use the gym. Nice treadmills when the TV's are working. But they often need to be reset. Guess who resets the treadmills? C'mon, guess!!! Yep ... and I do not get paid for that either. I taught a lady in the front office and some other residents, so I have some help. Also, there was a jump rope for a year, which was very nice to have. But it ripped so I brought it to the attention of the office and was told they could not replace. $6.99 on Amazon is too much. 10 - Plumbing - I get a clicking sound in the master bathroom due to plumbing issues they cannot fix. Most mornings it's like an unwanted cricket in my bedroom!! I gave up on that w/ the moat! I would continue but I need to go download an app and enter in my bank info because my time is free and taking 12 seconds to write a check is too much of a problem for Landon House.

This apartment complex sucks. I have had bed bugs for over a year at my Landon House unit, and the…read moremaintenance and management people do not believe me or fix anything. Please do not rent from here. It is NOT worth the money.

My tenant complained about AC and water damage and they did nothing about it. Now my home has moldy…read morewalls and damage that will require extensive repair. I decided to terminate my contract with them, and in retaliation, they refused to pay me my last month's rent, jeopardizing me. They have committed various violations of my contract and they will be sued. I will also reach out to the real estate commission to conduct an investigation. I am not the only client that they have negatively impacted.

I would like to share my experience as a tenant at the apartment located at 8887 Sperry Street…read more In June 2024, during a very hot and humid period, the air conditioning malfunctioned and the issue was not resolved for approximately 5 days. During that time, I had to remain in the apartment under those conditions. When I moved in, I was informed that the internet, gas, electricity, and water were all active. However, it took about 10 days for the internet connection to be fully activated. As a result, we were unable to use the television for a while, and my daughter had difficulty completing her school assignments. Most recently, when I went to the Student Enrollment Office to register my daughter for high school, I was asked to provide a copy of the ID of the authorized person named on the lease agreement. Although both the office staff and I contacted the company by phone to explain the situation, the requested document was not provided in time. Consequently, I had to leave without completing the process. Additionally, I was not feeling well that day and had to wait for an extended period. These experiences have been quite stressful for me. For this reason, I have informed the company that I do not plan to renew my lease when it expires. I hope service processes can be improved in the future so that other tenants do not face similar challenges.

HRD has been great. Christine is such a wonderful person to work with. There are some issues here…read moreand there but that's the way it goes when you are renting someone else's property.

From the owner: HRD specializes in Investment in residential real estate and Property Management for local owners…read more,those based in the United States and Internationally from the UK to New Zealand.

Horrible company and workers. They will not respond to any emails or maintenance requests, and if…read morethey do it is super vague and not helpful. Super unprofessional service and timing. Realtor even tried to cancel a showing 5 minutes before the allotted meeting time, and instead gave the code to the lockbox so we could tour the residence ourselves. Would not recommend them for the life of me.

laura alves you are my angel thanks for helping me for…read moremany years, your human being it's the first catch up me, after your professional manners into how you do your job, you watch my properties excellent thanks for the years you support me! excellent professional skills and human being

I am very pleased to express my gratitude to the professionals at Rent Free Realty. A competent…read moreteam, knowledgeable and concerned with the most important details. Their market expertise second to none, sharp and on the target. I highly recommend their team of expert brokers and agents, who treat their customer as V.I.Ps. Quick media response, efficient and with crisp precise information. Real Estate issues handled with first class international quality. My property is managed securely and worry free at: Rent Free Realty - Master International Realty Group, Aventura, Florida. The finest group of professional you will ever need in the South Florida Real Estate market. Alberto G Maciel Architectural Coordinator -Palm Beach State College

From the owner: Rent Free Realty is your trusted partner for expert property management services in Orlando, FL,…read moreensuring hassle-free ownership and maximum returns on your investments. Our dedicated team handles all aspects of property management with professionalism and efficiency. From tenant screening to rent collection and maintenance coordination, we handle it all, allowing you to enjoy a worry-free landlord experience. With Rent Free Realty, you can trust in our commitment to transparency, communication, and personalized service. Experience the freedom of stress-free property ownership with Rent Free Realty in Orlando, FL.

Save yourself the headache. We tried to overlook the terrible reviews and give this company the…read morebenefit of the doubt, but we absolutely should have listened. The communication is horrendous, and the two individuals we dealt with seemed to have zero communication with each other and practically no knowledge of the property they were managing. They couldn't answer our questions, scheduled us for an appointment they later claimed they had no record of, and then somehow leased the house we were there to view and submit an application for. Completely disorganized, unprofessional, and a massive waste of our time. If you're considering renting through this company, heed the warnings in the reviews and steer clear.

Bad customer service - Do not hire them!…read more I am giving 1 star since I cant give 0. They could not find us a tenant in 2 months then suddenly when we wanted to cancel, they mentioned we need to pay $2500 since there was an application. When we said how come, they were willing to send it to collections but then tried to negotiate with us and gave us the discount of $400 Pretty shady company - don't hire them!

Great inspection service thorough reporting no problems with communication or any of the usual…read morethings

Great job! They were able to find things we wouldn't have noticed easily in our look through the…read morehome!