Great experience and prices were super reasonable! Super easy pick up and drop off, they informed me on what was needed battery wise for the rentals that required them and everything was in really good condition! Would recommend this place to anyone that asks! read more

Best camera gear rental house - they have great staff and so much quality gear - highly recommend ! Been renting from the lens pal for over 13 years - amazing ! read more

I am really confused by all the 1 star reviews and have nothing but amazing things to say.. As someone who has spent thousands of dollars with them, I could not recommend a better rental house to get gear from. Some of the harsh reviews seem to come from nit picky "hobbyists", so if you are a professional, I highly recommend LensPal. Great selection of gear, great team, and great prices. Not much more you can ask for read more

This is the most honest and genuine company I have ever had the pleasure of renting from. Liz, John and every other employee have always been extremely tentative, informative and generously kind. I appreciate them so much for helping me maintain and grow my business. I would recommend this place with a hands down 10/10, excellent 5-star rating and to everyone looking for quality equipment / customer service - this is the ONLY place you want to rent from. read more

I have been renting from The LensPal for over a year and it is better than any other local rental place I've tried. Not sure why there are so many bad reviews on here but I've picked up from their main office in winter garden and the offsite orlando location and have never had an issue! I will always be a customer! read more

My rental showed up 25 minutes late and the person dropping it off was unapologetic and apathetic about the situation. She actually said "we are never late," but here you are, 25 minutes late without a care for your customer. First impressions are important, so my expectations for The LensPal are now: 1. Customer service is terrible. My rental order was arriving late and I didn't receive an update. My producer had to make follow up calls only for the representative from The LensPal to show that he was irritated. 2. They are not on time. We were guaranteed that the rental order would be ready for pickup at 10 AM, but it didn't arrive until 10:25 AM. Personally, I wouldn't rent from them again or recommend them as a rental house. Unprofessional to say the least, and that just doesn't work in our industry. read more

Owner is very unprofessional. Just look at the replies they give here or on Facebook. The customer gets blamed for their lack of communication and they act like they doing you a huge favor by allowing you to rent from them. I've rented many times from them and had no issues from the employees. But the owner seems like she doesn't know how to speak to paying customers without being rude. It's a shame because they package their equipment really nicely and I knew whatever I rented would be in perfect condition. read more

Im a wedding photographer and videographer. I usually rent camera and lens when I have a bigger team. So far they've been great. Must have rent here over 10 times now. They are very puntual and equipment is in great condition. My experience has always been picking up from their location. read more

This was the first time I've used Lens Pal and will be the last. The manager/owner Liz is very sarcastic and unprofessional. My first red flag was when I went to pick up the Sony 24-70 GM from their office. Liz wanted me to sign a receipt that I picked up the lens. However the box was sealed so I asked if I could open the box and inspect the lens in front of her before signing for the pick up. Liz stated "well we wouldn't send out a damaged lens". Ok that's fine, however for myself I'd like to ensure the lens is ok before signing for it! Liz was a bit annoyed that I asked to inspect the equipment. My thoughts are this, they (any business) inspects the lens before rental and after it's returned so why as a customer would I not do the same? Second flag, I did a walk in for the pick up and shipping for the return. I called and asked about the return and was told sure I could ship for the return. However was not told there would be a cost associated with the return. By no means am I a cheap person, however I am a person who watches their credit card statements for unauthorized charges. I noticed there were two charges from LensPal. One for the cost of the rental which I have a receipt for and a $12 charge that I had no receipt for and had not authorized. I called to inquire about the $12 and Liz once again got offended because I asked what the charge was for. She began to lecture me on shipping isn't free yada yada yada! Ok here's my thing, no one informed me of the $12 fee when I asked about shipping the return. So I just called and wanted to confirm what the charge is. I didn't want anything for free, I was just calling to inquire what the charge was and get a receipt if it was legitimate! Liz proceeded to tell me that "if I wanted free shipping that I needed to find another place to rent from and that running a business wasn't free". Again I never asked for free shipping I was just inquiring as to what the $12 is for that was charged after the rental pick up. Lastly, Liz sent an email receipt in the picture attached, not an actual receipt but an email. How professional is this? This is no type of business that I will patronize in the future. read more

The LensPal - Photography Stores & Services Near Me - Winter Garden, Florida

On June 10th, 2022 my daughter's wedding photographer fell through. I walked into their office hours before the wedding and spent 5-10 minutes renting the gear I knew I could get by with. Their staff was helpful, friendly, and didn't waste time as they knew the importance of the predicament I was in. My daughter got the photos she will love for a life time thanks to these people!! Being from out of state they really saved the day!!! read more

The company has very poor communication. Their billing and shady billing tactics make it clear why they're not recommended by main camera shops. Not to mention they are over priced when compared to other rental companies in the area. read more

They ran a coupon for a 7 free days lens rental, that they emailed me, which I applied at checkout, and their website allowed it. I drove an hour and a half to pick it up and they told me I have to rent for 14 days to get 7 free. Even though they had already charged me for the Damage Waiver and Tax, they refused to honor the deal and even started yelling at me that they don't have to honor anything, refusing to even compromise. I had several plans lined up for the Summer, and I would have been renting lens from them for each one (as I had rented from them several times before) but, since they are clearly unable to work with customers regarding errors on THEIR part, I will be taking my business elsewhere. read more

I would not recommend this place. First time experience with local pick up from them and we picked up a lens on Thursday at 5PM (4 day rental). We tried to drop it off Saturday when they were closed and were told to bring it in Monday at 9AM so we did. Apparently 9:15AM still means you get charged a late fee. Lens was perfect and local pickup location was convenient but could not recommend due to billing issues. Will stick with other rental locations from now on who are easier to work with when it comes to local pick up and dropoff. read more

Horrible work environment. Please do not attempt to rent if you have any kind of record.

Rented from another place in town that people rave about. They failed to deliver working items that really screwed up the shoot I had to do. Their attitude after the incident drove me to find Lens Pal. Lens Pal provided solid, working gear with a happy and cheery customer service. I couldn't be happier and am glad to have a local business to support.Will use them again for sure. read more

Just spoke to a guy in their Winter Garden Store and he hung up the phone because he was busy. ( can't recall his name) Trying to support local businesses but they seem too busy to answer questions. I had a simple question and he was definitely bothered and let me know how busy he was with other customers. I will gladly take my business somewhere else. read more

Buyer Beware I am new to town and getting back into the photography business with new equipment, so I counted on these people to guide me. I brought my camera to pick up the lens, and told them this high end camera is new to me. One fellow asked is this a full frame cam? yes. He said, I wonder if the lens is a crop lens. like to himself. Then he said, oh, it is fine, it will work. There were issues and blowback because I had the wrong lens. The owner stated that I "insisted" on that lens. I asked for that lens, and if I had known it was the wrong lens, I probably would have made another choice. Just asking for honesty so I can make an informed choice. Just an aside, who rents SD cards? They included an SD card for $16 rental, I really thought I was buying it. My fault, although they did not pick up on the card rental when I brought back the lens, so I had to make another 2 hour, toll road trip to WinterGarden to return an SD card, and then go and buy and SD card, for basically the same price. It works for them, I guess...does not work for me! The owner was snide. read more

The rates and selection are both wonderful, but that only scratches the surface as to why I keep going back. Their customer service is wonderfully welcoming, they charge no courier fees for Orlando pick-ups and drop-offs, and they legitimately care about providing a strong resource for the filmmakers and photographers in the community. If you need photo or video equipment in Central Florida, The LensPal is your very best bet. read more

As a frequent renter, I've had nothing but great experiences with LensPal. The team is incredibly friendly and flexible and their inventory is massive. Their drop off/pick up satellite locations like Harmon Photo are super convenient (I just wish they were based in downtown!!). I definitely recommend this rental house for documentary filmmakers and all types of still photographers. read more

I'm New in town; moved here jobless for a year after losing favors at work; needed to find virtue in a floridian photographer quickly. Wanted to update my LinkedIn profile and market myself for a job. I called the Lenspal told them what I needed to have completed; lucky for me it was the only call I had to make all day because within 5 super sonic hedge hog fast minutes had the information down on my yellow notepad name address phone number and a tip of the hat thank you the information I need swiftly provided. It's good to know a business is still willing to offer a helping hand without expecting something back. The employees raised themselves a little off the ground in view of my sight taller, mind you I thought higher of them. Check em out. Find much of all a photographer will need for the camera in the studio along with backdrop same same carpet on the ground with a big box wrapped in grey cloth the mcgyver designer made in his garage for humans to sit on real nice and slow put a gigantic smile on teeth and listen for cheese or whiskey will do; an image of self portraits in the middle of it all a flash smiling back through the optical illusions in the screen of his eye upside down talking back is a person made of humans maybe doggies too. Lovely persona over the phone serviced custom. read more

The entire team gets 2 big thumbs up from me. I was renting lights for the first time and was unsure of how to go about it, and they were very helpful with several calls and emails to help me out. They even will test it out if they can to help. Their customer service is top notch. read more