Our primary care physician moved away -- we needed to find another that United Healthcare medical…read moreinsurance considered "in network." After calling around rather a lot, we finally found this place -- not terribly close to us, but still within reasonable driving distance. I'm biased toward the Community Health Network, after I received such superb care during my brief hospital stay at Community Hospital South; their network is also less expensive than Franciscan. So: Location. Right next to the freeway exit (465 & Washington Street E) -- easy to get to. Dedicated parking lot, and easy to drop patients off at the front door. Facilities: Clean, comfortable, roomy waiting area. Friendly and efficient front desk staff. Plenty of available masks & hand sanitizer. Waiting area easy to socially distance. Chairs comfortable. Experience making appointment: Courteous receptionist who helped me immediately, and offered two back-to-back appointments (for myself and His Goatness) within four days of my call. Appointments can be booked online, as well, for existing patients. Filling out forms/receiving results/payment: ALL available online, and easy to navigate. Received access to my visit summary within three hours. Received access to my labwork as soon as it was reviewed by the pathologist. Reminders for treatments/diagnostics due show up on the app as well -- makes it easy to keep track of ongoing care. Medical staff: Samoyia, the nurse, was friendly, efficient, and helpful. Dr. Zachary Crowell, new to the practice, was logical, organized, and pleasant, spending all the time needed to sort and make sense of my medical history and needs. He made two referrals to deal with my current needs, all within the same network -- I received callbacks and made appointments before the day was over. I'm going to enjoy working with the both of them, going forward! Bonus: During hours/days the Family Practice is closed, there is an in-network urgent care and lab facility *right downstairs.* Appointments can be either walk-in or booked online.

Wait times are horrible, but management probably isn't aware of it because they don't enter your…read morechart to the system until right before you go back so it looks as if you only waited 5 minutes! Never asked to sign in/time in. We had been waiting an hour and 35 minutes before chart was ever entered. Then called back in 5 minutes for dot physical work up. Waited another hour and 10 minutes to be seen by the doctor. Back office Staff was friendly and attentive! Front office lacking..several times the front desk was unattended for very long periods, phone rang and rang people standing around to check in or turn paperwork in for a very long time but no one at desk to attend to them. We we here a total of 3 hours and 45 min. For a DOT EXAM. Obviously zero accountability for customer service! Having worked in occupational medicine for over 26 years with one of the larger providers in the Indianapolis area it saddens me to see how the companies are now being serviced by this company

Being in operations management and process improvement, this place was an absolute nightmare. Staff…read moreneeds more training, I heard several verbal HIPAA violations while I was there, and their overall process needs an overhaul. Staff were consistently chit chatting instead of putting patients first, sometimes even WHILE taking care of patients. Overall lacking basic professionalism. My physician took 45 minutes to enter my room, after a two hour lobby wait and lacked even the most basic social skills. Didn't even introduce himself. I had to wait another 15 minutes just to get my paperwork so I could finally leave. Worst healthcare experience I have ever had, and I have to deal with the FAA. I'll never be going back.

I also see doctor Grant as my general practitioner. She is a very friendly/nice doctor who takes…read moreher time to listen to me and discuss anything that might be going on medically. Her bedside manner is kind, caring, meticulous, thorough and relaxed. She is not pretentious whatsoever. I appreciate a doctor who treats a patient with respect and in a humanizing and humble way. Relating to a patient is very important in the medical field. If it's not empathy, it should certainly be sympathy. My biggest peeve with doctors in the past has been them primarily being very short with their time and attention to my needs and medical concerns. I don't like to be treated like cattle, and certainly not like I am a dime a dozen. I don't get that treatment at all with this practice. You get that feeling of trust and peace of mind when you see Dr. Grant. An extra shout out go to the other office staff that work at the Community Southside Pavillon - from the nurses to the front office reception staff. They are all super friendly and welcoming. It's not an act. They are professional, and they are for real (genuine). A big bonus that this practice offers is that they are open on Saturdays until noon. It's always nice to have that option available.

If you have type II diabetes and are unhappy with your doctor / health care provider / diabetes…read moreteam, I strongly recommend calling Community Physicians of Indiana and scheduling an appointment with Randall Salyer. He is a Nurse Practitioner specializing in diabetes management and he is awesome.

Don't like the shirts placed around on the tables that are religious. A lot of cancer patients…read moredon't have the same faith, believe that healing comes from their own power combined with the wisdom & knowledge of their doctor. If you believe God/Jesus helps you cure your cancer, then you have to believe He gave it to you.

Not a place you want to have to come to but since I do.... very friendly staff, nurses are great…read more Love my drs. Very clean. I recommend it to anyone

If you are in need of urgent care this is the place you go. They are amazing! So friendly,…read morehelpful, and caring. I did not have a long wait and the staff was so kind. The doctor was fabulous! He actually looked at me and listened to me as I spoke. The last two doctors I visited never once looked at me. They only looked at the paperwork but not at the form I was required to fill out as I got to my appointment, that asked forty questions. They basically made judgements based on whatever it was they were reading and never responded to anything I asked about or tried to tell them. The doctor at Urgent Care was the polar opposite! He looked, listened, then asked if I had any other concerns, and genuinely seemed to care! This is medicine as it was really intended to be performed. Love this place!

What a sh*t show. The front desk- I believe she said her…read morename is Mary- hates her job and makes sure everyone else is well aware of that. Wearing her mask below her nose--way to let people know up front you have zero belief in the realm in which you work--she didn't even say anything after I gave her my name. ??? When I called back right after leaving to ask my Rx be sent to a different place (because it's a holiday weekend, and I called and found they are closed next 2 days) Mary did not pass on the message. (I'm going to assume by her lackluster prior performance that Mary is the culprit because the nurse and doc were nice and looked like they new what they were doing.) The phone lines were already shut before closing time, so when I reached the substitute pharmacy an hour later, they didn't have what I needed. So I just again want to give Mary an extra shout out for being an incompetent waste of space out there making the world a worse place, and made sure that someone sick and in pain could not get the medication they needed. Too bad this was all a waste of time. Never again.

Staff was nice and helpful, this was a new doctor for us, they were able to get us in quickly and…read moreexplained what was going on very well, the only issue was they were short staffed in there lab and not able to take labs same day, I guess the staffing issues are everywhere. But overall, we were really happy with this location.

Darla Barry was the midwife that attended to my wife and he prenatal care. Darla is excellent in…read morethe care of her patients. In truth Mrs. F considers Darla more a friend who just so happens to have lots of specialized knowledge regards babies and their mamas! If you are looking for a natural birth experience Mrs F and I would highly encourage you to visit Darla-she's receptive to and encourages you to have a birth plan. We absolutely love Darla Barry-can she be out primary care provider? The office itself might surprise you. The phones seem always to be a little bit busy and sometimes you are on hold a while. But everyone is kind and caring. Sometimes the wait to be seen can be a few minutes longer than you might wish but I promise you that it's worth the cost. Stick with it! We switched from IU north because we wanted a more natural birth experience and we wanted a prenatal and medical team that could fully get behind those choices. Check it out-ask for Darla you won't be disappointed!

The doctor and staff were friendly and the service was pretty fast. I went in to get a splinter…read moreremoved from my finger, I was in and out in an hour and a half.

Went in because I thought I had frostbite on my foot. I showed up here and showed these guys a…read morephoto of my foot and they didn't even take a physical look at it but decided I should go to the ER. I go to the ER and within 2 minutes of physically looking at my foot they tell me it's dye from my sock. I just got a $500 hospital bill to deal with since these guys didn't even take a second to physically look at my foot. What the actual f**k guys

Canceled my appointments without giving a notice. I even have voicemails day before confirming my…read moreappointments but when I showed up they said I didn't have any. Lack of communication between AI and actual people

Always very friendly and very informative. My husband had a minor procedure and it couldn't have…read moregone more smoothly.

I was recently in to follow up with my primary care doctor after an almost week-long…read morehospitalization (outside the VA). I brought paperwork of my most recent lab work and some tests that had been done on me. Did she want to re-check all my crazy labs? Nope Did she want to look at the paperwork? Nope Did she type out notes while I talked to her? Nope (she said, verbatim, "I'll type this all out later.") She barely listened to my lungs and that was it. This is why I just can't commit to having all my care done at the VA.

The va roudabush hospital is above the rest. They treat you with compassion,grace and truely care…read moreabout you. I am thankful to have access to this facility. Don't change a thing. I am impressed