I wanted my tennis racquet restrung, they restrung my tennis racquet.
So can't really complain. But I am going to, a little bit.
While I like that there are lots of locations to drop racquet off at, you don't get a receipt or anything - and I got a message asking if my racquet had been dropped off, and did not get one confirming it had actually been received.
So, it was all a bit more stressful and vague than it needed to be due to lack of communication (had they lost my racquet, stolen it, used it as a weapon with my finger-prints all over it in an elaborate murder plot?).
Also, I asked for certain strings and grip; and got neither. For the grip, it probably did need full re-gripping rather than just an over-grip. But don't know why I got different strings (again, I am willing to defer to the experts on these matters if I have made an ill-informed choice, but would be nice to know the reasoning).
And the website indicated two-day turnaround, mine was five days; which again, is fine - but since I hadn't even had communications that racquet had been received safely, this was a slightly stressful time. I appreciate height of summer is a busy time, but without coms I couldn't commit to practice or matches.
With good communications, this would be a top-rate business. As it stands, I am not sure if I would go back to them for future restringings or not.
They did do a bang-up job of the racquet, in fairness. read more