Rented a property in Kingston, and PSPM did a good job. I only had one issue on the property, with…read morethe dryer, and PSPM took care of it. I only stayed in the property for a year. I rented it sight-unseen from another state and it turned out not to be ideal for me, so I left after my initial lease ended and moved closer the Seattle area. If I had chosen to stay in the area, however, I would have been happy to work with PSPM to locate another property more suited to my needs.

I have had such a wonderful experience with Heidi at PSPM. She has been flexible and responsive to…read moreall of my questions and concerns since the first time I expressed interest in renting one of the properties. I moved in right before lockdown went into effect. Heidi kept tabs on some basic repairs and upgrades to the space, making sure that they were all resolved as soon as the services became available. She is easy to reach via email and the app makes managing both payments and repair requests easy. It's clear that PSPM cares both about their properties and their tenants. I'm saddened to leave my space; it's been a wonderful experience, especially during such a stressful time for all of us. Thank you, Heidi!

I have been on the board of directors of Eagle Harbour condominiums in Bainbridge Island for…read moreseveral years. TPG has consistently provided excellent property management services to our HOA for many years. Their assistance with a huge and tremendously complex renovation project was one of the keys to the success of the project. Their knowledge of everything related to property management is extensive and invaluable to our HOA.

I'll begin by saying that our Board of Directors, with enthusiastic support from our homeowners…read morewill be interviewing new property managers before our contract with TPG comes up for renewal. Why? In short: horrible service, extremely poor accounting, total lack of responsiveness to our homeowners. We had to hire our own CPA to go through our books an statements to get the mess put in order; homeowners complain frequently that they can't get phones calls returned regarding problems on their statements; we discovered many "hidden fees"; they are not forthcoming when there is a problem - we always have to figure out what question to ask to get information that should be shared with us. We seem to get the same excuse: we had a problem with so and such, but we hired a new person and things should work out. They don't work out. They seem to have more turnovers on their staff than we have in our local bakery! It seems that the service just keeps going downhill when we thought it couldn't get any worse. The end of our contract can't come too soon. At least it will give us the time to screen our replacement more carefully. In short, I have no reservations at all in saying that we do not recommend this company. If your experience becomes like ours, you'll regret it.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

This place is sketchy. I looked into renting a place that they manage. The agent was not…read moreforthcoming with information and then wanted a full month's rent for the hold fee without providing a lease to be signed. This is illegal. A landlord/leasing agent can only ask for $500 max for a hold fee. The whole thing felt like a scam. I don't think that's actually the case, just a really disreputable agent.

Do not trust this company with your rental. We had a completely horrendous experience. They will…read morewalk away and hang you out to dry if your property is damaged. They do not stand by their word and are completely non-responsive. What a nightmare. Considering legal action.

DO NOT RENT FROM THEM!!!…read more They will request many thousands of dollars upfront, including pet fees promising that you will get it back after moving out. YOU WONT! We gave them notice when we were looking to buy a home at the end of our rental lease, trying to time buying a home around our lease timeline as best we could. When our year lease was up they would not allow month to month, knowing we were about to close on a home. Made us sign 6 months, even though we only needed another month and a few weeks until we closed. They will expect you to move out the EXACT day the lease is up. No extended week, no breaking the lease early, No leeway. We cleaned the house with actual q-Tips, every base board, every light switch, every cabinet and crevice and they still charged us over $550 for cleaning fees PLUS $2,650 for breaking the lease, even though we told them so much in advance, we were only extremely transparent and kind. Not to mention when the AC broke, we had to fix it, when spiders were in the house, they told us to call an exterminator. They didn't manage the property AT ALL. We spent so much of our own money maintaining the house. We have never been more disappointed in a company EVER. My husband is a 100% disabled veteran and he spent a week in bed after cleaning this house, mowing the lawn weekly and taking care of the home like it was as his own. If you're interest in renting, go to another property management company on the island. One with humanity.

I have had nothing but amazing experiences with this company. These negative reviews are insane. No…read morecompany owes you a month to month lease. I've never rented a place that allowed that (though I know they exist) - also - isn't that the property owners decision not the management company?? I'm not sure. The people who I've had contact with have been incredibly kind and understanding. I just had to say some good things as it's clear this business is being run by some wonderful human beings.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Kim from Seattle Rental Group was amazing! She was incredibly helpful throughout my search for a…read morenew home in Seattle. She generously took the time to offer advice, answer my questions, and walk me through the process even outside of our scheduled appointment. Kim truly cares about her clients and gives them her full attention. Although I ultimately chose a property that I found on my own, she still kindly took time out of her day to help me evaluate it and talk through its pros and cons. Her support, honesty, and genuine willingness to help made the entire process much easier. I'm extremely grateful and would highly recommend Kim to anyone searching for a home in Seattle!

My experience working with Chelsey Ryskalczyk/Seattle Rental Group couldn't have been better…read more Chelsey is very responsive, she looked out for my best interests, and provided sound advice.