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    The Mattress Factory

    5.0 (2 reviews)
    Open 11:00 am - 5:00 pm

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    9 years ago

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    10 years ago

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    Regency Furniture

    Regency Furniture

    1.0(1 review)
    1.0 mi

    Don't waste your time and money at Regency Furniture in Bensalem PA. This has been the most…read morestressful and disappointing experience I have ever had with any business! First off-- The lack of communication and unprofessionalism is top notch. What a horrible way to run a business. They have a very rude and negligent receptionist who will tell you she's worked there for over a year, but makes noteworthy mistakes. I originally ordered a couch from them that was too tall and didn't fit through my door, so I exchanged it for something else that happened to be cheaper. I was told my couch would be delivered that following Saturday and I would receive a store credit for the difference in price. So with that in mind, I decided to come back with my dad for more furniture whilst he was also looking for a sofa. I found a piece of furniture I liked and while checking out, that same receptionist (Marsha) tells me I no longer have that store credit. She gave me very little information but said she was yelled at that morning because she put the money back on my credit card when she was doing the exchange for the new couch I ordered. I was still confused and found out AFTER I LEFT, that not only did she put the difference in price back on my card (which really isn't a big deal...) she actually CANCELED my entire exchange and put the original couch I bought first and the new couch(that I was expecting the next day) back on my card... and the BEST PART is NOBODY LET ME KNOW. She got yelled at that morning (rightfully so) and no one even thought to call the customer?!??? WTF!!!! I will acknowledge that the manager Sue was very nice, apologized for the inconvenience and made it right, by giving me a discount. Overall, this experience was a constant frustration. Second---- the delivery process SUCKS!!!!! They use an outside delivery company that sends you a "courtesy" call (and I say that very sarcastically) for the approximate time frame to expect your furniture. Well for my new couch, they called me yesterday and gave me a window between 2pm and 7pm. When I called at 7 to see how far away they were they told me they could get to my apartment in an hour... well I tried to call them and nobody answered. 2 hours and some change went by and They came at 9:45pm!!!!! They should take notes from Raymour and Flanagan (they call you when they are 15 minutes away) When I tell you I am beyond disgusted, I'd rate this entire experience a black dot. They don't deserve any stars in my book. DO NOT GO HERE!!! I will never recommend them to anyone nor will I ever use this company again.

    From the owner: Regency Furniture is a premiere furniture retail brand that has served the Washington metropolitan…read morearea for over two decades. Originally founded and established as a family-owned business in 1999; we have experienced continual growth and expansion because of our amazing customers, and outstanding products and services.

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    Regency Furniture
    Regency Furniture
    Regency Furniture

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    Diamond Furniture Premier

    Diamond Furniture Premier

    1.9(10 reviews)
    1.1 miByberry
    $$

    We bought a kitchen server here from one of their catalogs and paid for it in full at the time of…read morepurchase; a little over $450. We were so please when we left the store. The next day the salesman (Ted I think) called us and told us that unfortunately that particular sever was discontinued. Okay so we canceled the order and the salesman was going to credit back our credit card. That was March 7. Today we sat down to pay the credit card bill guess what was still on our card?! That's right the $450+ charge for discontinued furniture!!! Called diamond furniture put us on hold, transferred us to here and there, hold again, "Manager is busy. Can he call you back?" No the hell he can't! We called our credit card company and reported the fraudulent charge. In the end we finally got our money back. Diamond furniture is a rip off and shady!!!

    I have to agree with the other review here. They have some decent low cost furniture and the sales…read moreguy I had was alright but I did pay 50 bucks more for a dining room set because it was a different color then what the floor model was. And, you have to put all the furniture together yourself or pay extra. And one of the chairs was missing some piece and it took about a month for them to get the piece to make the set complete. Other than that everyone was very nice but I'm not sure I will be going back there again anytime soon. Oh and yes the computers were still down in November when I was there

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    Diamond Furniture Premier - Family owned and operated since Sept. 2014!! Come by and check out our "PREMIER" showroom...

    Family owned and operated since Sept. 2014!! Come by and check out our "PREMIER" showroom...

    Diamond Furniture Premier
    Diamond Furniture Premier

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    Expressway Furniture

    Expressway Furniture

    5.0(1 review)
    0.3 mi

    I recently called about a bed that I had seen on this site and the owner was very helpful and…read morearranged to have it delivered to me extremely fast. The bed is sturdy, beautiful and comfortable. I highly recommend Expressway Furniture! I am very happy with their products and their customer service!

    From the owner: Expressway Furniture is the premier Furniture Source in the Bensalem, Philadelphia, Levittown,…read moreBucks County PA area. Expressway Furniture offers high quality Furniture and Mattresses at a low price to the Bensalem, Philadelphia, Levittown, Bucks County PA, Washington DC Area, Richmond VA, Baltimore, South Jersey, Central Jersey, North Jersey area. At Expressway Furniture we understand your goal of having a warm and inviting home - not just a house. We offer the highest quality furniture like Ashley, Coaster and Poundex, a vast array of styles, and excellent value so that your goal can easily become a reality. We specialize in kids' furniture, leather sofas, bunk bed, dinettes, office furniture, living room furniture, and sofas sectional. Expressway Furniture has your entire mattress and bedding needs covered. With a full selection of mattress sizes and comfort levels you'll be sure to find something you like. Work with one of our mattress and bedding experts to find the perfect mattress for your comfort and price level. Our prices and selection on mattresses are so good, there is no need to shop anywhere else. You can shop with confidence at Expressway Furniture because we guarantee excellent quality, prices, and services.

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    Expressway Furniture
    Expressway Furniture

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    Jerusalem Furniture

    Jerusalem Furniture

    2.3(10 reviews)
    1.2 miByberry
    $$

    I visited Jerusalem Furniture in South Philly today. It was the most awesome experience! Adam was…read moremy salesperson. He helped me find a Dinette set, oversized chair, and reclining love seat. He was patient, professional, and very efficient. He wouldn't quit until he found the furniture that I was happy with. Adam was also very personable. I have been buying furniture from this store for 20 years and would NEVER go anywhere else.​

    I'll update my review if the store follows through with a solution to the problem. The 1 star is…read morefor the couch which I have no issues with. The customer service is horrible. They're great when you're actually in the store buying something. After that, forget it. Delivery guys were rude. The service guys not friendly or helpful. We slept on our bed for a week before it broke. My husband literally laid in the bed and the corner dropped. My husband has a bad back and for him to fall flat like that wasn't pleasant. From the very first day we noticed it was wobbly and making creaking noises. Didn't think much of it. Brand new $1400 bed should be of good quality, right? Wrong. 2 days later the service guys finally show up. Tell me they are going to replace the part that broke. He said the delivery guys didn't put it together right. But ok why would we want a replacement piece for a piece that is of bad quality that will just break again?he then told me to go BUY, yes spend more money, on a platform piece to make it strong/more sturdy. Ummm sir for $1400 this bed should be strong and sturdy enough! I'm then told the piece will be in later in the week. So now here we are waiting for a piece of particle board to be replaced that will only break again. After seeing reviews of this happening to so many people, at this point I just want a refund and they can come take the bad quality bed and use it in a bonfire because that's all it's good for. I will not stand down and I will be looking into resources to make sure they don't do this to anymore customers. As consumers we spent a lot of money in that store and I refuse to be taken advantage of. For $1400 I shouldn't have a "fixed" bed. Everything should be in tact and new considering it's only a week old. The ball is in their court and I'm game. Update: they came and "fixed" the bed. This is the LOUDEST BED I'VE EVER SEEN OR HEARD! I'm just waiting for it to break again. Couch update, went to go vacuum my couches and realized a hidden zipper was never zipped. Tried to zipper it and the zipper was broken. So now we have cotton filler coming out of the cushions. To be honest I'd rather not deal with these people anymore. My review stays at 1 star. BBB has been contacted along with the credit card company I used to purchase my furniture. This to me is worth following through with every legal aspect possible and I will be pursuing compensation for financial damage as a dissatisfied consumer. The stores are now ignoring my inquiries and refusing any further assistance in the matter. And BTW check your service contract! The phone number that showed up to contact about delivery was caller id'd as "Best Buy". Your service contact is with Best Buy, NOT Jeruselem! Best Buy furniture up on grant Ave I'm assuming! So they "partner" or something with Best Buy who sells the same exact pieces for hundred less. I won't buy From either place and will spread the word to avoid both at all costs. Do yourself a favor and save a headache by going elsewhere.

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    Jerusalem Furniture
    Jerusalem Furniture
    Jerusalem Furniture

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    The Mattress Factory - mattresses - Updated July 2026

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