This is the place to get your mattress. These guys are not pushy, but they are informative. They…read morealso don't want to make you spend alot. Nick was terrific, helped us all the way through. He was kind to our boys too. He is from my hometown and it was worth the ride. Definitely would recommend the trip.

We stopped in looking for a mattress for our mother in-law was approached by Nick…read more We talked about what we were looking for, Nick kept talking and would not let me get a word in otherwise. I started to get a headache. Said the the mattress we picked out if we didn't get the mattress cover it would not be warranty. We ended up going to another retail store for a mattress, the sales person listened and was knowledgeable about our purchase, and mattress has a warranty without buy a mattress cover. Morrell to the story listen to the customer and don't try to over talk them.

Uncommunicative, intentionally unclear about exchange/return policies. At the store, the clerk was…read morenice and we felt pretty good about our purchase. Weeks after purchase, we never heard from the warehouse and had to go back to the store to ask where the lamps we had ordered were. It was then that they said that the lamps had been there for weeks and somehow nobody reached out to us to let us know. After picking them up, we realized they were too large and returned the following week to pick out a different set of lamps to exchange. That's when all of a sudden there were all these previously unexplained rules about having only 24 hours to exchange items. Obviously that return policy is unreasonable, and to make matters worse, the store manager John was at abrasive when we raised the issue. Ashley will never get a dollar out of us again.

Bought a Sofa and Love Seat 0n January 17th 2026 from Bensalem Store. The guy who helped me was…read morevery nice and very helpful. I received the furniture and realized after they left the arm of the love seat if damaged. I called and was told someone has to come out and fix it. I went to the store two more times and told them we wanted it replaced. They couldn't help till someone came out. It is now March 10th and the guy came out today, we told him we want it replaced beacuse the cushion is also not right. Be careful buying from Ashley because then can send you damaged stuff, and it's hard to get it replaced. I still don't have an answer if they are replacing it or NOT. If not replaced we will return both the sofa and love seat!

Don't waste your time and money at Regency Furniture in Bensalem PA. This has been the most…read morestressful and disappointing experience I have ever had with any business! First off-- The lack of communication and unprofessionalism is top notch. What a horrible way to run a business. They have a very rude and negligent receptionist who will tell you she's worked there for over a year, but makes noteworthy mistakes. I originally ordered a couch from them that was too tall and didn't fit through my door, so I exchanged it for something else that happened to be cheaper. I was told my couch would be delivered that following Saturday and I would receive a store credit for the difference in price. So with that in mind, I decided to come back with my dad for more furniture whilst he was also looking for a sofa. I found a piece of furniture I liked and while checking out, that same receptionist (Marsha) tells me I no longer have that store credit. She gave me very little information but said she was yelled at that morning because she put the money back on my credit card when she was doing the exchange for the new couch I ordered. I was still confused and found out AFTER I LEFT, that not only did she put the difference in price back on my card (which really isn't a big deal...) she actually CANCELED my entire exchange and put the original couch I bought first and the new couch(that I was expecting the next day) back on my card... and the BEST PART is NOBODY LET ME KNOW. She got yelled at that morning (rightfully so) and no one even thought to call the customer?!??? WTF!!!! I will acknowledge that the manager Sue was very nice, apologized for the inconvenience and made it right, by giving me a discount. Overall, this experience was a constant frustration. Second---- the delivery process SUCKS!!!!! They use an outside delivery company that sends you a "courtesy" call (and I say that very sarcastically) for the approximate time frame to expect your furniture. Well for my new couch, they called me yesterday and gave me a window between 2pm and 7pm. When I called at 7 to see how far away they were they told me they could get to my apartment in an hour... well I tried to call them and nobody answered. 2 hours and some change went by and They came at 9:45pm!!!!! They should take notes from Raymour and Flanagan (they call you when they are 15 minutes away) When I tell you I am beyond disgusted, I'd rate this entire experience a black dot. They don't deserve any stars in my book. DO NOT GO HERE!!! I will never recommend them to anyone nor will I ever use this company again.

From the owner: Regency Furniture is a premiere furniture retail brand that has served the Washington metropolitan…read morearea for over two decades. Originally founded and established as a family-owned business in 1999; we have experienced continual growth and expansion because of our amazing customers, and outstanding products and services.

We have bought several appliances from this store and have gotten great service and value. But…read morerecently we bought a gas dryer and the experience has been horrible. As soon as it was installed, we smelled gas whenever the dryer was used. We have called the company several times to have them come and correct the issue but they have ignored our calls. And we purchased the extended warranty so there is no excuse for this neglect. Now the lives of my family could be in danger (asphyxiation, explosion, etc) and they refuse to return our calls or come out and correct the issue. We will not be returning thanks to this HORRIBLE experience. A credible company would have come out immediately to correct the problem.

NO STARS!! We tried to buy a refrigerator and could not get…read moreit delivered!! They let you pick a date on website, then call you days later stating they don't deliver on weekends. THEN they give another delivery date. Drag you through delay after delay and still NEVER SHOW! They aren't even surprised when you call and cancel. It's like they KNOW they're full of crap.

My experience with them has been great! The mattress is of great quality and cheaper than other…read moreretailers. The customer service is great and I would definitely recommend others to go and check out their stock. They have mattresses of all sizes and quality to suit everyone's needs. Something for everyone!

We bought a kitchen server here from one of their catalogs and paid for it in full at the time of…read morepurchase; a little over $450. We were so please when we left the store. The next day the salesman (Ted I think) called us and told us that unfortunately that particular sever was discontinued. Okay so we canceled the order and the salesman was going to credit back our credit card. That was March 7. Today we sat down to pay the credit card bill guess what was still on our card?! That's right the $450+ charge for discontinued furniture!!! Called diamond furniture put us on hold, transferred us to here and there, hold again, "Manager is busy. Can he call you back?" No the hell he can't! We called our credit card company and reported the fraudulent charge. In the end we finally got our money back. Diamond furniture is a rip off and shady!!!

I have to agree with the other review here. They have some decent low cost furniture and the sales…read moreguy I had was alright but I did pay 50 bucks more for a dining room set because it was a different color then what the floor model was. And, you have to put all the furniture together yourself or pay extra. And one of the chairs was missing some piece and it took about a month for them to get the piece to make the set complete. Other than that everyone was very nice but I'm not sure I will be going back there again anytime soon. Oh and yes the computers were still down in November when I was there

I recently called about a bed that I had seen on this site and the owner was very helpful and…read morearranged to have it delivered to me extremely fast. The bed is sturdy, beautiful and comfortable. I highly recommend Expressway Furniture! I am very happy with their products and their customer service!

From the owner: Expressway Furniture is the premier Furniture Source in the Bensalem, Philadelphia, Levittown,…read moreBucks County PA area. Expressway Furniture offers high quality Furniture and Mattresses at a low price to the Bensalem, Philadelphia, Levittown, Bucks County PA, Washington DC Area, Richmond VA, Baltimore, South Jersey, Central Jersey, North Jersey area. At Expressway Furniture we understand your goal of having a warm and inviting home - not just a house. We offer the highest quality furniture like Ashley, Coaster and Poundex, a vast array of styles, and excellent value so that your goal can easily become a reality. We specialize in kids' furniture, leather sofas, bunk bed, dinettes, office furniture, living room furniture, and sofas sectional. Expressway Furniture has your entire mattress and bedding needs covered. With a full selection of mattress sizes and comfort levels you'll be sure to find something you like. Work with one of our mattress and bedding experts to find the perfect mattress for your comfort and price level. Our prices and selection on mattresses are so good, there is no need to shop anywhere else. You can shop with confidence at Expressway Furniture because we guarantee excellent quality, prices, and services.

I'll update my review if the store follows through with a solution to the problem. The 1 star is…read morefor the couch which I have no issues with. The customer service is horrible. They're great when you're actually in the store buying something. After that, forget it. Delivery guys were rude. The service guys not friendly or helpful. We slept on our bed for a week before it broke. My husband literally laid in the bed and the corner dropped. My husband has a bad back and for him to fall flat like that wasn't pleasant. From the very first day we noticed it was wobbly and making creaking noises. Didn't think much of it. Brand new $1400 bed should be of good quality, right? Wrong. 2 days later the service guys finally show up. Tell me they are going to replace the part that broke. He said the delivery guys didn't put it together right. But ok why would we want a replacement piece for a piece that is of bad quality that will just break again?he then told me to go BUY, yes spend more money, on a platform piece to make it strong/more sturdy. Ummm sir for $1400 this bed should be strong and sturdy enough! I'm then told the piece will be in later in the week. So now here we are waiting for a piece of particle board to be replaced that will only break again. After seeing reviews of this happening to so many people, at this point I just want a refund and they can come take the bad quality bed and use it in a bonfire because that's all it's good for. I will not stand down and I will be looking into resources to make sure they don't do this to anymore customers. As consumers we spent a lot of money in that store and I refuse to be taken advantage of. For $1400 I shouldn't have a "fixed" bed. Everything should be in tact and new considering it's only a week old. The ball is in their court and I'm game. Update: they came and "fixed" the bed. This is the LOUDEST BED I'VE EVER SEEN OR HEARD! I'm just waiting for it to break again. Couch update, went to go vacuum my couches and realized a hidden zipper was never zipped. Tried to zipper it and the zipper was broken. So now we have cotton filler coming out of the cushions. To be honest I'd rather not deal with these people anymore. My review stays at 1 star. BBB has been contacted along with the credit card company I used to purchase my furniture. This to me is worth following through with every legal aspect possible and I will be pursuing compensation for financial damage as a dissatisfied consumer. The stores are now ignoring my inquiries and refusing any further assistance in the matter. And BTW check your service contract! The phone number that showed up to contact about delivery was caller id'd as "Best Buy". Your service contact is with Best Buy, NOT Jeruselem! Best Buy furniture up on grant Ave I'm assuming! So they "partner" or something with Best Buy who sells the same exact pieces for hundred less. I won't buy From either place and will spread the word to avoid both at all costs. Do yourself a favor and save a headache by going elsewhere.

I visited Jerusalem Furniture in South Philly today. It was the most awesome experience! Adam was…read moremy salesperson. He helped me find a Dinette set, oversized chair, and reclining love seat. He was patient, professional, and very efficient. He wouldn't quit until he found the furniture that I was happy with. Adam was also very personable. I have been buying furniture from this store for 20 years and would NEVER go anywhere else.​

Service in the store was great. Delivery service is horrible. The delivery people are rude and…read moreunwilling to wear botties. No repect for your property. No English speaking delivery people. Delivery service is the WORST!! Called Gerhards customer service 6 times and left messages after delivery. Never received a call back!! Never!! Really bad

Two months ago I would have rated them a 5 because I bought several appliances--dishwasher, stove,…read moreetc.--and always had great service. HOWEVER, be warned that they do not stand behind their products. I recently bought a washer-dryer set. The dryer never worked. They came and replaced the circuit board. Still didn't work. They said we needed to check our electricity. We did. All fine. They said they needed to contact the company (LG) and that the company needed THREE VISITS before they would replace it! We are now FIVE WEEKS without a dryer, and they are telling us we have to wait for the company (LG). All of our requests for just sending a replacement for the lemon have gone unheeded. When we call Gerhard's, they just shrug. When we call the company, they either don't get back to us or set up a call and then don't class. THIS IS RIDICULOUS. We thought Gerhard's was a reputable, reliable, and honest company. IT IS NOT. Everything is fine until there is a problem. THEY DO NOT STAND BEHIND THEIR PRODUCTS.