Understaffed. Lax with security…read more Unfriendly to visitors. Slow to respond to residents' needs. National office impossible to reach with concerns.

Brookdale Santa Fe provides excellent care to my mom! I can't say enough about the staff. They are…read moreamazing!

In 2011. when Dad needed assisted care, I found Beehive Homes in Albuquerque, a small facility of…read moreabout 15 residents. The place was great, except that it was 65 miles away and every time I had to take Dad to a doctor's appointment it was an all day event for me. During his stay here, the owner of the facility told me about a veteran's benefit I might get for Dad. He then told me he could pay for a lawyer (!) to file the case with VA. Dad got the VA pension because of Michael and Beehive Homes. It took a while to get the pension, even with the lawyer doing most of the work. During that time, I ran out of funds and moved Dad to Pacifica Rosemont. What a mistake! This was an enormous facility that you could get lost in, even without dementia. The staff were sparse but well meaning, but it was a bad deal all around. When Dad's VA pension started coming in, I moved him to the Santa Fe Beehive Homes which was way more expensive than the "big box" facility but you know, you get what you pay for. Again, the people at Beehive Homes went out of their way to help me get Dad's long term care insurance payments. Manager Kelly Hanlin, filled out a plethora of paperwork and faxes and phone calls to help me. I cannot recommend this place enough. These people are caring, honest, and go out of their way to do the right thing. In my book, that's perfection.

My father has been at beehive for two years. I can't recommend them highly enough. The staff is…read moreconsistent and caring and they treat their guests with respect. Excellent end of life care. It is a well run operation. I wish they had an enclosed outside area but I hear that is coming. Wonderful staff. My parents have both been in other facilities in Santa Fe and Taos and beehive is the best. It is small and family like with private rooms with private bathrooms. Director is very accommodating.

My parents live at this property's sister location, La Secoya. Both locations recently held Covid…read morebooster and flu shot events. I thought this was awesome as many of the residents are well into their retirement years, and as such often don't make appointments for these things due to the difficulty of booking and getting to them. I came up from Phoenix to make sure my parents got theirs. When I took my dad over to the event here as he missed it when they were doing it at his property, they were almost two hours behind the start time for handing out shots and the room was packed. They hadn't even started giving out the shots yet and all the residents were sitting in close quarters during flu season waiting to get their Covid boosters and flu shots. Not exactly well thought out in my opinion. So I took my dad over to Sam's Club thinking it would be easier to get it there. At Sam's we were told they were only making appointments at about four weeks out because the vaccines weren't available yet due to shortages and we wouldn't be able to find them anywhere else in town. So we went back to El Castillo where they finally had their event in full gear and we were able to get in and out in a timely manner. Points given for being able to get the vaccines for their residents who need them the most, but points detracted for the manner in which they ran the show.

From the owner: El Castillo Retirement Residences is a senior living community located in Sante Fe, NM. We have…read morebeen a premier LifeCare Retirement Community since 1971. Our mission is to enrich the lives of older adults through community living. We are committed to the lifelong care, comfort and satisfaction of our residents. As a LifeCare community, we provide a continuum of care: Independent Living Assisted Living Nursing care on site. In exchange for an entrance fee and monthly service fees, residents are secure in knowing they may have a permanent home for the rest of their lives. Whether it's participating in El Castillo activities, enjoying a delicious meal in our lovely dining room or just sitting and reading in one of our beautifully landscaped courtyards, our residents feel safe and at home. Our proximity to the Plaza and the multitude of downtown amenities make El Castillo ideal for those who enjoy eating out, shopping and cultural events.

This is a great place for respite care. The staff are caring and diligent to give personal…read moreattention to the needs of the residents. The food is appropriate and appetizing. My dad loves the variety and personal aesthetic touches to the presentation and taste of his meals. He loves the dining area and being able to sit with friends and have conversations in the dining room or adjacent to the dining room on comfy sofas by the fireplace. Respite care includes access to fun excursions, shopping and transportation to appointments and church with sign ups in the main dining area downstairs and at the front desk for appointments from 9-3 M-Th and until noon on Friday. There are movies showing every other day, and my dad loves attending yoga and sharing his exercises with me so I can do them too! There is access to doctor care and physical therapy onsite. There is access to nursing care. If you need respite care for your loved one you can talk to Reuben or Peter. Kingston has been awesome for our family and the respite care we need! Dad loves going to Kingston and thinks of it as a home away from home

We were initially very impressed with Kingston. The building was clean, the staff seemed warm and…read morewelcoming, and we were told they were one of the few facilities with 24-hour nursing care. We felt hopeful that this would be the right place for my dad. When my dad needed specific care - which hospice was fully prepared to support - Kingston seemed to decide it was too much of a liability. The decision itself might have been understandable, but the way it was handled was incredibly disappointing. Communication was almost nonexistent. One person from the recruitment office had been so kind and accommodating early on, talking about how the facility was "about the people and for the people." But on the day everything fell apart, she said nothing and offered no information or support, which was disheartening. After my family spent days gathering paperwork, coordinating with doctors, and preparing to bring in the check to reserve my dad's spot, the head nurse simply told us they could not accommodate him. When I explained that hospice had confirmed his needs could be supported, we were met with a flat "no," with no discussion, empathy, or effort to problem-solve. My dad was still in the hospital, and we were exhausting ourselves trying to meet all of Kingston's requirements. To be told - on the very day things were supposed to be finalized - that they would not take him felt careless and deeply upsetting. To add insult to injury, we continue to receive calls asking whether we are still interested in the facility. Because of the lack of communication, compassion, and sensitivity during such a vulnerable time for our family, I cannot recommend this facility.

Carolyn Moore and her staff are simply very smart at what they do for our seniors. They are the…read moremost caring & kind folks I know. They have provided services to many of our local seniors in their homes and in local senior care living facilities. Carolyn is also an active member of the SF Rotary Club and on several non-profit boards. I hightly recommend Nurses With Heart Home Care!

I cared for an elderly friend of mine who needed 24/7 assistance. I hired Nurses with Heart to…read morecare for her, so I knew she would have someone constantly with her to feed, bathe, clothe, and take care of all her needs. She was in her 90's, and had dementia. Not only was Nurses with Heart there to make sure she lived her best life during her final years, they were there until the end, and I do mean end. I got the call at 3am in the morning that my friend had passed. Not only did the owner of Nurses with Heart meet me there, she let her caregiver go home, and stayed with me until the funeral home assistants arrived. Carolyn Moore the owner, myself, and the two funeral assistants carried my friend down to the stretcher because the elevator to her apartment in the assisted living facility was too small to accomodate the stretcher. No one at the assisted living facility could be found to help. It was quite a journey, believe me from beginning to end, and Carolyn was there all the way. If you are looking for a company that truly cares, has compassion, great caregivers, and does exactly what they say they will do, you will want Nurses with Heart to care for your loved ones. Carolyn and co-owner Alise are fantastic! Santa Fe and Los Alamos are fortunate to have them in their communities.

My parents moved in here several years ago and it's been a nice community for them. Surrounded by…read morefriends, they thrived in their new environment. The apartments are of a decent size with small balconies, and it's really got that upscale feel to it as you would expect from all things Santa Fe. The facility has quite a few amenities available to residents such as a nail salon, fitness room, laundry service, dining room (one meals day included), shuttle service and activities galore. They also have security and a nurse on duty, although to be clear this is not an assisted living facility. It is a nice midway point between fully independent living and a nursing facility however, as it's they handle maintenance and such that the older set shouldn't be doing at this point in their lives. Pets are allowed as well and there is a small dog park on site. Conveniently located in the very heart of Santa Fe, it is within walking distance from several decent restaurants and the main square. There is secure underground parking for the residents as well. The main downside is that there is no parking for guests. There are about five parking spots out front and that's it. Most of the time these spots are taken up by work trucks, so finding a spot to park if you want to visit a resident is darn near impossible.