I stopped by the other day to take a look at some of their electric guitars and amps. I loved that…read morethey had the exact Boss and Katana amps that I have been wanting to try out and add to my setup. The staff here is super friendly and helpful. They answered all of my questions about the amps and even let me me try a few of their super expensive and rarer guitars they had. While I didn't end up purchasing any of the amps, I did buy a very solid and affordable guitar capo. I use it on the daily and it's held up to my abuse thus far. Pro tip: When going to a music store and wanting to try a few things out, make sure to not wear a jacket or hoodies with zippers, as those can easily scratch the back of a guitar or instrument. I learned this when I was 16 and got yelled out right before picking up a new guitar

One day I had an issue with my bass because there was buzzing sounds when you play the first 5…read morefrets. I took my bass to be fixed here. They were telling me things like if I don't know what's actually wrong with the instrument. They said I need new strings and they replaced the strings and charged me for replacing them which I could have done myself. The buzzing isn't as bad as how it was before. But one suspicious thing is that they put the strings in the wrong spot. Hopefully they don't judge by race and age. But the strings are in the wrong spot. Now I never told them because there's no point of arguing but I'm never going back there again.

I came here to drop off my bass for repair. I'm not even a full bass player yet, still very much a…read morenewb with only 5 to 10 minutes of practice time most nights or days a week since getting the bass. But I've had bass issues like needing to replace the strings already and having to fix the input jack on the bass. They were very nice here and had the bass done quickly. I like to support local music stores so if one of my friend's doesn't end up starting his own music repair business I'll probably come back to universal to give them business and money.

I love this place. Gordon is amazing. Work with him. Never could you meet a more nice person…read more Tune-ups are always included in the rental prices and he is very patient. Whenever I've had an issue, he has always been helpful! I highly recommend Universal Music Instrument!

I don't understand how parents aren't allowed to sit in on any of their kids classes! How are we…read moresupposed to know if our kids are progressing if we can never speak with the instructors? When you consider the high prices, plus the lack of instructor communication... it's really not worth it.

My child has grown incredibly as a musician and as an individual since joining School of Rock. But…read morewhat has impressed me the most is the community the school has built. The programs assist all the students in exploring and honing their musical abilities --and beyond that, young musicians are able to form meaningful alliances with their bandmates and their instructors. Kids have shared with me that they had been anxious to perform until they were supported and encouraged by their teachers. At School of Rock, these students built the confidence to take the leap to performance!! It is so exciting to see the growth and camaraderie at the seasonal shows! I see it in all the kids!! School of Rock is inclusive and supportive-- my child feels at home there.

I came to the store to try to get the sheet music for my son's NYSSMA Level 1 on a Sunday. The…read morestaff checked their inventory and advised me that this store did not carry the music, however, their other store had it. The lady advised me that it would take about 7 days to do a "transfer", meaning having the music shipped from one store to this one. The other staff, a gentlemen who has long hair (I think his name is Shane) offered to pick up the music from the other store on Monday and brought it to this store on Wednesday. He personally called me on Wednesday to let me know the music was in the store. Unfortunately, when I got to the store and picked up the music, we notice there was a discrepancy and it was not what my son needed to play for NYSSMA. The gentlemen helped me to look into other places where I may purchase the music. He was very kind to offer me directions in terms to where to get the correct piece of music. I was very grateful for his help. I did not make a purchase at the store this time, but I will definitely come back in the future if I need to purchase music pieces and/or instruments.

Sent me a defective product and it was an absolute ass ache to resolve…read more Piss poor customer service. I had to call 3 times and waited a minimum of 15 minutes for each interaction. "Well sir you're not our only customer" could've fooled me with the lack of staff covering your phones! Seems like providing quality customer care is not a priority.

It's not surprising that there are few reviews. Kolstein's loyal…read morecustomers are real people with real lives. They have incredible instruments, with great setups, and perhaps the legendary expertise and integrity in the string musical instrument business and recoginzed for their specialty, THE Upright Bass shop in America. They have a huge collection of the most prestigious and wonderful basses in the country and perhaps the world. Over the years they have accumulated vast collections of vintage basses and have done top quality restorations of the pedigree instruments they sell. Their repair shop is unequaled in handing repairs, and they do tonal work on instruments, including re-tuning and graduating tops. They also service the student market with quality rentals and lower end instruments. The thing is, the student gets a quality instrument with a top quality setup, strings, and that is very important and valuable. A real specialty, Barrie has a number of bows started out of these Permanbuco bow started by his father, and finished by Barrie. These represent incredible opportunities to get a bow of a lifetime. No one has ever been sorry they did business with Kolstein Music.

I ordered rosin from the 26th of February, and the website said there would be a 3 week delivery…read morewait. After three weeks, the rosin still didn't arrive. April 6th came, and it FINALLY arrived. IT TOOK AROUND 7 WEEKS. Turned out they packaged CELLO ROSIN. I WAITED 7 WEEKS, FOR 2 PACKS OF ALL WEATHER BASS ROSIN FOR $70, AND I GOT CELLO ROSIN. Needless I am very upset and disappointed in Kolstein. My friend told me they were reliable in the past, but they have completely failed me. Might be because of their legal issues with their lost equipment.