Jennifer B (owner) responded to my yelp review and her response deserves another 1 star rating. Most of what Jennifer said was inaccurate bc despite being the owner she is not involved whatsoever so she is relying on her employees version of events. The bottom line is this - Nanny Poppins Agency has a lack of qualified candidates so customers lock into a search in need of childcare and ultimately settle bc they have no other options. The 2nd candidate we hired had less than a year of nanny experience (she was essentially a babysitter) but Cherylann kept on us to hire her bc "she was the only option" which makes sense when you have no qualified candidates to offer up. The best way to describe this company is thinking you are going to a high end restaurant but the food is from a convenience store so you are better off just microwaving at home. Care.com has the same candidates at a fraction of the cost. read more

My Company relocated my family to another State and we were not familiar with the area at all. My Mother-in-law lives with us so we required Elder Services. We reached out to Nanny Poppins for 6 months Elder Care, but The wonderful women that we chose to work with felt like part of our family so we are very satisfied with this agency and would recommend them to anyone. read more

I have applied many times to different jobs posted by this agency and have not been responded to at all. Not sure if this is a real company.

We signed up for nanny poppins service in November and informed them that the terms of the contract with our nanny would end in September. Come June, they inform us that our nanny has been pulled (or should I say coerced quite forcefully) from our family with no replacement almost two months before the terms of our contract ended. We got literally rug pulled by nanny poppins. So in essence, our nanny got a new job, nanny poppins got paid (probably a lot), and the new family got our nanny and we were left screwed. I suggest you run, not walk away from Nanny Poppins. They took zero responsibility for the mess they made and even spent 15 minutes on the phone making me feel like a jerk, constantly interrupting me, speaking down to me like I'm some entitled jerk but was just trying to find out why they would do something like this to a family read more

SCAM ALERT! This "professional" staffing agency was paid $5,000 to be a steadfast liaison for acquiring a nanny for our very busy family. They demanded to be paid upfront and when we expressed our concerns about the quality of candidates (or lack thereof) they provided, they gave nothing but excuses. The one nanny we hired from them quit in just over 60 days and without notice. It took them over 45 days to even get another candidate and when it came time for her to start, they did a shake down, telling the potential new hire that she wasn't authorized to work unless we paid them more money. So...if you want to just burn some money and get literally nothing but a headache, The Nanny Poppins Agency (Jennifer, Lorena, Dalia) are your girls. read more

Exceptional service from start to finish! The agency helped us find a highly qualified and caring nanny. Their professionalism, attention to detail, and personalized approach exceeded our expectations. I highly recommend The Nanny Poppins Agency. read more

TERRIBLE SERVICE, UNSAFE NANNIES!! Despite our paying a $4K fee for an unsuccessful (and indeed DANGEROUS) nanny placement, Nanny Poppins has never honored their contractual agreement to conduct a no-cost replacement. And if they post a comment to contradict my complaint here, I have emails to prove my case. Jennifer Bouchard (the owner) pays a lot of lip service to caring about her clients, but it's all talk. They don't honor their contractual obligations. You're better off using Care.com or some other online service. Here's the history: We've tried to work with the Nanny Poppins Agency a few times, and each time it's been disastrous. For the first placement we attempted, the nanny we hired (who supposedly had been vetted and came with "excellent references") never showed up--because it was too late in the season to find someone else, we struggled with no child care for 4 month. Based on our contract with Nanny Poppins, they were supposed to find a replacement for us, but they didn't send us any quality leads before we found our own nanny on Care.com. A year later, we engaged them again, and hired a nanny who again they claimed to have thoroughly vetted. This person ended up being extremely dangerous--one time, she left our young kids unsupervised on the street while she drove away to look for parking. It turned out this nanny would lie to us, would show up late for pick-ups (leaving my kids unsupervised), tried to bully my oldest child into liking her, and thought it was okay to threaten me if I ever asked her for anything. So we parted ways with this nanny after a couple months. Again, because we payed the placement fee and the original hire didn't last for 3 mo, we were entitled with our contract, to receive a free replacement. Again, they never sent us any viable leads before we found our own nanny online. So, Jennifer Bouchard (the owner) agreed to do a no-cost replacement any time in the future. A year later, we asked them to do this, and despite agreeing to it, they never sent us any leads. Another year went by and we asked them to honor our contract, and, this time, Jennifer essentially evaded us. She kept saying she would call me so we could chat about the job, but after 2-3 conversations and my emailing her our job description, she assigned nobody to our search. At that point, I emailed her a few times to understand why nothing was happening, she ignored my emails. So I called her concierge service, and left a message to express my frustration that I wasn't receiving any followup. Only then, did Jennifer finally respond, and only to say that she didn't want me telling her concierge of my dissatisfaction. She again promised to help me, but then no followup. In the many (pointless) conversations I've had with Jennifer, what I've learned is that: 1. She only cares about clients writing good reviews 2. She will always try to nickel and dime her way out of a contractual replacement, always asking the client to pay a new fee 3. She is extremely unprofessional Every time we've tried to work with this Agency, their placements have been terrible or even dangerous. They pretend to care about their clients, but all they care about is collecting fees and good reviews. Don't do it--you'll regret working with them. read more

I have been a nanny for over 25 years and have had nothing but amazing experiences in my job search with Nanny Poppins! I have worked with almost every other agency in my area and Nanny Poppins was definitely the best in finding the balance between supporting their clients and myself as a nanny to make sure we were entering the best match possible. Highly recommend!! read more

Jenn from Nanny Poppins deserves nothing but praise for her hard work put into finding the most qualified candidates - no matter where you live. She carefully sources and thoroughly background checks all potential nannies for her clients, giving parents the peace of mind that their caregiver will be a fantastic fit for their unique timeline and priorities. If you're in need of a top tier caregiver for your child, you can't go wrong with Nanny Poppins. Thank you, Jenn and team! read more

I am a former nanny with the Nanny Poppins agency and if I could give 6 stars I would, Jennifer the owner was available to me constantly and the process was amazing, I have been a career nanny for over 20 years and never worked with a agency, Jennifer is hands on as the owner and the team at the agency is honest and insightful , I can not say enough about the agency , I have also recommended people who are in need of a nanny . They have said there experience was wonderful . read more

I have been working with Nanny Poppins for 25 years and have many of my past nanny positions with them and everyone is professional and ethical. I have no hesitation recommending this agency to a nanny or a family. read more

This Service is ridiculous. I paid over $250 for a nanny placement and received two resumes in eight weeks. I called both people and didn't hear back. Owner said it was hard getting resumes right now. Duh, that's why I was using a service. What was the point? read more

I feel like I got scammed. I used this service in 2020 to find childcare. I was assured I would have a nanny that met or exceeded my requirements, but they struggled to find candidates that met my criteria and were frustrated with me for not going with the first nanny. I should have quit then, but was in a desperate situation and continued. The nanny they did place us with did not live up to expectations at all and worked with us for just 3 days before we let her go. She didn't seem to know our children's names after 3 days, was not changing the baby's diaper after 5-6 hours, had kids watching YouTube instead of playing outside as I requested. Nanny Poppins would not refund me and was not able to find a replacement nanny quick enough for us to maintain our jobs. What a disaster. read more

The folks at Nanny Poppins are wonderful! The women who run this agency are thoughtful, down to earth, no nonsense types who really take the time to understand what nannies and families are looking for. They are very efficient and get back to you quickly. They are dedicated to finding the best fit nannies for each family. They take the brunt work out of references, background checks, interviewing, and screening and make it much easier to navigate the world of finding a great nanny or a great family! I highly recommend them. read more