I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

Alexia is great! the second time we called her in we had a last minute change that caused us to…read morekeep changing our appointment. she was so patient with us throughout the ordeal!! super experienced and kind, even my 92-yr old mom trusted her lol

Found Alexia on yelp I reached out to her and she was super accommodating to my and my parents…read moreschedule. She was bilingual which was a plus in answering any questions my parents had and extremely patient with them as they signed the documents needed. I would certainly use her again and am as they are more docs to take care of. Highly recommend her. Her pricing is reasonable and a wonderful person to work with. You won't go wrong calling her for anything you need notarized.

Very timely and good information. Smooth and efficient. Carina was very professional and friendly…read more Great pricing, no hidden charges or jacked-up travel fees.

From the owner: Hello, my name is carina a mobile notary, I speak Spanish. my goal is to be able to assist my…read morecommunity. guide the client as best as I can and provide a pleasant interaction. Hablo Espanol

This is my go to UPS store for shipping, mailing or Amazon returns…read more The service is quick & easy. I just recently used them to do a notary service & the quality was great @ $15 which is the common cost value of this service. They are located in a large marketplace near restaurants & a theatre.

This site is amazing. I have been coming to this location since they opened and the staff is always…read moreso kind. Even if they are understaffed and busy they are sweet. I feel like whoever manages this place keeps their spirits high and it reflects in their service. The service is always swift and when it needs a bit more time they give it to the client without hesitation. Glad this is my site.